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The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Information Security Manager Salary: up to £80,000 Reporting to: Director of Engineering Location : 2 days a week in the London Office About the role: This is an exciting opportunity to join a fast ...
We have an exciting new role for an Information Security Manager who will be responsible for implementing operational cyber security throughout a dynamic, global, commercial organisation. The role ...
Information Security Manager Location: London Salary: £95,000+ Are you an Information Security Manager looking to join a reputable legal services firm? Looking for an Information Security Manager ...
Information Security Manager - CISSP, CISM, CISA Central London, 4 days office based £60,000-£75,000 + bonus & benefits This role sits as part of a brand new function, where you will be responsible ...
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Is this the Information Security Manager role for you? Crone Corkill are partnered with a well-recognised organisation in the Watford area as they look to add a new member to their Information ...
An exciting new opportunity has arisen for an information security manager to join a leading law firm in London. Reporting to the head of information security, the main purpose of this role will be ...
This is an exciting opportunity for a IT Security Project Manager to a Financial Services firm in London on an initial 6 month contract. The ideal candidate will have Security, Cyber and Privacy ...
*Information security manager - London 3X days per week - GRC - Cyber security - strategy - function leadership* Role Type: Permanent Location: London 2/3 days per week Salary: Up to £105,000 basic ...
Providing SME guidance to Information Security related audits and reviews. * Manage audit findings (internal, external and client driven) to ensure that business departments understand issues and ...
IT Security Project Manager - Hybrid / London - £550 - £600 Per Day Inside IR35 My client are a Financial services company looking to secure the services of a IT Security Project Manager to join ...
Information Security Manager required for a market-leading bank. The role will be focused on supporting the information security function with the management of 2 analysts. Responsibilities
We're looking for an experienced Head of Information Security to lead and manage the Clarion security function, managing, reviewing, and maturing the design, selection of and implementation of ...
IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key ...
Someone with project management, delivery and expertise in complex regulatory and contractual ... Description About the role The Business Information Security Officer (BISO) plays a pivotal role in ...
They now need an experienced Lead InfoSec Engineer , to create and manage the company-wide information security programme to ensure that information assets are properly protected. You will be tasked ...
IT Security Project Manager ¦ Contract Inside IR35 ¦ London/Hybrid We are looking for an experienced IT Security Project Manager to oversee and manage a key strategic project for a fast-paced ...
Supplier Relationship Management (SUPP - Level 4) * Collaborate with procurement teams to assess ... Strong knowledge of information security principles, best practices, and standards (e.g., ISO 27001 ...
Head of Information Security About the client . Join a prestigious institution in the heart of ... You will be responsible for managing the continual development of security tools, processes, and ...
Information Security Analyst - Governance and Compliance Information Security Analyst - Governance ... Coordinate the production of relevant reports and statistical analysis required for ISMS Management ...
VP - Information Security London - Hybrid Salary: £110,000-120,000 Gresham Hunt are currently ... vulnerability management. * Strong knowledge of cyber security architecture. Relevant ...