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Lead Business Analyst As Lead Business Analyst, you’ll take ownership of business analysis across large, complex projects—leading teams, shaping solutions, and ensuring delivery aligns with strategic goals. Location: Egham, Surrey Salary: c. £65,000 (DOE) Role/responsibilities • Lead and mentor a team of Business Analysts, • Drive requirements gathering, analysis, and documentation (user stories, epics, artefacts), • Act as a key bridge between stakeholders, developers, and customers, • Guide Agile delivery using tools like JIRA, • Oversee discovery phases, high-level design, and project scoping, • Proven leadership experience in Business Analysis, • Strong background in Agile/SCRUM environments, • Expertise in requirements elicitation, process mapping, and user story writing, • Experience working with APIs and technical systems, • Excellent stakeholder management and communication skills, • Private healthcare, dental cover, life insurance & income protection, • Generous pension contributions (up to 10%), • 23–26 days holiday + bank holidays, • Flexible working & work-from-home options, • Ongoing professional development, mentorship & training support Apply now and take your career to the next level. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Our client is looking for a Senior Business Analyst to join their team ASAP. As an experienced Senior BA you will excel at setting and meeting the expectations of your client base on large, complex projects. Working in an agile environment, working with project teams to define stories and derive tasks and using JIRA to monitor progress. Skills and Experience • Extensive experience in business analysis on large projects or programs., • Skilled in high-level scoping, detailed requirements analysis, and systems integration, especially with APIs., • Experience working in Agile/SCRUM frameworks., • Strong stakeholder management, including challenging stakeholders and managing conflicts., • Proven ability to document complex processes and communicate effectively to technical and non-technical audiences., • Previous logistics industry experience is preferred., • Senior Business Analyst (BA) to understand business goals and support technology initiatives., • Responsible for requirements gathering, analysis, and documentation, including user stories with acceptance criteria in Gherkin format., • Works closely with project teams, product owners, sales, and customers to define needs and deliver fit-for-purpose solutions., • Manages complex projects in an agile environment, using tools like JIRA., • Contributes to discovery phases, scoping, and producing design documents., • Acts as a SME, communicates complex topics clearly, and builds stakeholder relationships., • Supports junior team members and shares knowledge proactively., • Demonstrates completed work, conducts training, and manages stakeholder expectations., • Additional Skills and Preferences, • Experience in operational logistics is advantageous., • Ability to analyze and document complex business processes., • Experience working with API-based systems and digital environments like websites and apps., • Over 25 years of growth, recognized as a top workplace., • Offers bonuses, private health, life insurance, dental, pension, and wellbeing programs., • 23 days holiday, rising to 26 with service, plus UK Bank Holidays., • Flexible work arrangements, including work from home. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Role: IT Support Analyst (1/2 Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ?Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities • Provide 1/2 line technical support, • Act as the routine contact point, receiving and handling support requests., • Respond to a wide range of service requests by providing information to fulfil requests or enable resolution., • Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary., • Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues., • Contribute to creating support documentation., • Experience working with Microsoft environments., • Excellent knowledge of Microsoft products, including Entra, O365, and Azure., • Good understanding of Microsoft Licences., • Experience with iOS and Windows devices., • Some networking experience would be advantageous. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

SAP Finance Business / Functional Analyst Contract: 4 Months Location: Windsor (Hybrid – 1 Day Onsite per Week) We are looking for an experienced SAP Finance Business / Functional Analyst to support SAP S/4HANA Finance processes and integrations with Supply Chain systems. Key Responsibilities • Lead and support SAP Finance functional processes and solution design, • Manage Finance integrations with SCM systems, • Support P2P, inventory valuation, invoice matching, and month-end processes, • Ensure financial controls, compliance, and auditability, • Conduct fit-gap analysis and recommend SAP best-practice solutions, • Work closely with business stakeholders, IT teams, and vendorsRequired Experience, • Strong SAP Finance functional experience (ECC or S/4HANA), • Knowledge of MM and WM integration and Finance processes, • Experience with system integrations and interface governance, • Strong stakeholder management and communication skills, • Ability to challenge and improve solution designs

ICT Business Analyst – Slough – £45k + great benefits. A leading financial services organisation, part of one of Europe’s top 10 banking groups, is continuing to invest heavily in its technology landscape and is looking for an IT Business Analyst to join its IT Change Team. As an IT Business

Strong experience as a Business Analyst or Process Analyst. ICT Business Analyst - Slough - £45k + great benefits. With continued investment in technology and systems, they are looking to appoint an ICT Business Analyst to join their IT function, supporting critical retail finance systems.

Circet UK in Slough is seeking a Senior Process Analyst to enhance efficiency and streamline operations across departments. This role involves process mapping, stakeholder collaboration, implementation of new systems, and change management.

Virtus prides itself on inclusivity and a positive work culture. Virtus Data Centres Ltd in West Drayton is seeking a Service Desk Analyst to provide customer service and support. This position requires 12-hour shifts, including nights and weekends.

Provide a high‑quality IT Service Desk service, efficiently logging, prioritising, and managing support requests received in person, via email, telephone, and web chat using the service management tool. Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applicat

Key responsibilities include troubleshooting issues, managing support requests, and collaborating with the IT team. Royal Holloway, University of London is seeking an IT Service Desk Analyst in Egham. You will provide customer-focused IT support to staff and students within a vibrant university envi

Please note this is a training course and fees apply* Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. * Microsoft excel - to expert level. * Learn SQL - the programming language used for extracting data from more complex databases. * Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. * Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations

Digital Analyst Turn Data Into Marketing Impact We're partnering with a business redefining how data powers marketing, moving from fragmented reporting to a connected, insight-led growth engine. At the heart of a major transformation, they're building a unified data platform and embedding analytics directly into how marketing decisions are made. They're now hiring a Digital Analyst who wants to go beyond dashboards and become a key driver of performance, customer understanding, and commercial impact. The Opportunity This is where analytics meets activation. You'll sit at the intersection of data, marketing, and technology, helping translate digital behaviour into strategies that drive engagement, conversion, and long-term value. As the business evolves toward a Microsoft Fabric ecosystem, you'll play a central role in shaping how insight flows across teams, campaigns, and channels. This is not passive reporting. This is influencing how marketing thinks and executes. What You'll Be Doing Owning digital analytics across web, app, and campaign environments • Leading on GTM strategy, tracking, and data integrity across platforms • Building high-impact Power BI dashboards that tell a clear commercial story • Partnering with Marketing to optimise campaigns, channels, and customer journeys • Turning behavioural data into actionable segmentation and audience strategy • Supporting the shift toward a centralised, Fabric-powered data platform What We're Looking For Strong background in digital or marketing analytics • Hands-on experience with GTM and web analytics tools • Confident with Power BI and data visualisation • Exposure to modern data platforms, Fabric or similar (e.g. Databricks, Snowflake, Synapse) • A commercially minded analyst who wants to shape decisions, not just report numbers Why This Role Matters This is a rare point in the journey where everything is being redefined, data, marketing, and how the two come together. You'll help move the business from hindsight to foresight, from siloed metrics to connected insight, and from reporting to real influence. If you're looking to step into a role where your work directly shapes marketing strategy and drives measurable growth, this is where it happens

Cyber Security Placement Programme - No Experience Required Our training will help you kick-start a new career in Cyber Security. We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training courses will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 10-12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Analyst role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

Role: IT Support Analyst (1st/2nd Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ‍Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities Provide 1st/2nd line technical support Act as the routine contact point, receiving and handling support requests. Respond to a wide range of service requests by providing information to fulfil requests or enable resolution. Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary. Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues. Contribute to creating support documentation. Manage the ticketing system (Zendesk), ensuring SLAs are met.Core Skills & Experience Experience working with Microsoft environments. Excellent knowledge of Microsoft products, including Entra, O365, and Azure. Good understanding of Microsoft Licences. Experience with iOS and Windows devices. Some networking experience would be advantageous. Good knowledge of WiFi technologies would also be beneficial.This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. Analyse and document current and future state business processes, identifying areas for improvement and optimisation. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives and stakeholders. Manage & maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. Change Management: Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation. Testing and Quality Assurance Support: Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience working as an IT Business Analyst Solid track record of utilising business analysis methodologies, tools, and techniques. Working knowledge of the software development lifecycle (SDLC) and Agile methodologies. Strong analytical skills with the ability to gather and interpret complex information. Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence). Proven ability to work independently, manage priorities, and meet deadlines. Strong problem-solving skills with a proactive and solution-oriented mind-set. Adaptability and willingness to learn new technologies and domains

IT Support Analyst is required by my client who are based in the Slough area, this is an on-site / office-based role. Responsibilities: Logging support calls via telephone and email Resolving 1st line incidents and requests Effective ticket management and tracking using the Service Cloud ticket logging system Ensuring all tickets are categorised to correct standards Following internal processes for assigning tickets to the correct department or individuals Ensuring all tickets are resolved to a high level of customer satisfaction Providing regular feedback to customers regarding the status of their tickets Providing exceptional communication between the service desk, end users and resolver groups Proactive Management of tickets raised with 3rd party resolver groups Meeting and exceeding customer specific service level agreements (SLAs) Providing prompt escalation to 3rd Line Support/ Problem Management team as required Utilising various remote takeover tools when necessary Following internal processes for assigning tickets to the correct department or individuals Following Security admin and information security processes, following escalations and notifications where appropriate Working with Vonage cloud-based phone system Providing training to customers and employees on software/websites (Face to face and on the phone) Troubleshooting issues with Apple and Android products, Laptops, Desktops, Tablets) Troubleshooting issues on PC’s, EPOS terminals and Printers within the building Essential Skills: Experience of working on an IT Service Desk Office 365 Microsoft Windows 11, 12 Microsoft Exchange / Active Directory administration MAC OS WAN/LAN9 Router /Switches Back-up software (Hycu) Knowledge of broadband and Wi-Fi technologies Mobile devices (Android & Apple) Knowledge of networking concepts Cyber security Desirable Skills: MCTS Windows 7 & 10 (Desirable) Nutanix Data Centre Experience MCTS Windows Server 2008 (Desirable) ITIL/Prince 2 Foundation (Desirable) Person Specification: 5 Year checkable work history, with no unaccountable gaps. Valid UK Driving licnese Valid Passport Must already possess the Right to Work in the UK Excellent business English verbal and written communications skills in all forms Ability to work under tight time frames Works well on their own and as part of a team Self-motivated, independent and resourceful Problem solver Please send your CV in the first instance and if relevant you will be contacted with full role and company information

We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders Desirable • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible

Fit-gap analysis with minimal customisation. Experience as a Business Analyst on ERP implementations (Dynamics, SAP, Oracle, NetSuite, Infor). We are seeking an IT Business Analyst to support our ERP transformation programme.

Were looking for an experienced IT Systems Analyst with. Benefits: Competitive pay, bonus, hybrid working, and career progression opportunities. IT Systems Analyst Epicor BisTrack (Essential).

Network IT are supporting a large, complex organisation in the recruitment of a. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin. Youll work closely with HR, Finance, IT

VIQU has partnered with a leading transport organisation to recruit a GRC Analyst to join their Finance and Information Security team. Facilitate risk assessments across business units and support mitigation planning. This is a fantastic opportunity for a GRC Analyst to take ownership of established

Proven experience as a Business Analyst within digital or technology-driven environments. Contribute to business cases with data-driven insights on benefits, risks and costs. You’ll be at the heart of delivery — collaborating with stakeholders, analysing business needs, and ensuring solutions ar

Collaborate with laboratory users, QA, IT, and development teams to support testing, validation, UAT, and implementation activities. Support process improvement initiatives, data integrity compliance, and optimisation of laboratory workflows and system functionality. Proven experience as a LIMS Busi

Ability to analyse processes and identify opportunities for improvement. Competitive salary and benefits package. This role combines business analysis, stakeholder engagement, project delivery, and transformation consulting across a range of public and private sector clients working with technical a

Support and troubleshooting include supporting MS office 2016 - O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, GoTo Rescue, SCCM, Vi

Confident working with users and stakeholders. This is great opportunity for someone who enjoys. Occasional travel to secondary site in Midlands.

Interpersonal skills – develops positive relationships with a wide range of people and ability to quickly build credibility and enhance the user experience with internal staff. Relevant industry-recognised certifications from leading IT vendors such as but not limited to Microsoft (365 and Azure r

A fast-growing financial services organisation in the UK is seeking an IT Business Analyst to join their central Transformation function. The position offers largely remote working with occasional travel. The role involves acting as a bridge between business and technology, leading requirements gath

Familiarity with integration testing and working with geographically distributed teams. We are seeking a highly skilled, detail‑oriented IT Support Analyst to join our UK Technology team. Assist in automation strategies for repetitive test scenarios where possible, especially for regression suites

A reputable facilities management company in the UK is seeking an analytical Business Analyst for a fixed 12-month contract. This role involves engaging with stakeholders to understand business requirements, producing functional requirements, and supporting IT delivery. Successful candidates will ha

The position offers a dynamic environment that values CSR and innovation, providing opportunities for both personal and professional growth. A leading investment bank is seeking a Management Accountant for a hybrid role focused on IT financial reporting. Ideal candidates will possess a qualification

Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard a Junior IT Support Analyst to focus on 1st/2nd Line responsibilities between themselves and their sister company. In return, you’ll be joining an experienced team with expertise across infrastructure, arc

Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Roles involving Regulated Activity may int

The Junior Data Privacy Analyst will report directly into the Data Privacy Lead and work alongside another analyst, you will be instrumental in progressing and maintaining the privacy framework and support with the implementation and maintenance of data protection policies and procedures and monitor

TechNET IT Recruitment Ltd is seeking a Senior IT Service Management Analyst to enhance its service management function in a hybrid role based in South East England. This position involves developing service catalogues, coordinating service management processes, and driving service improvement initi

A leading global insurance firm seeks an IT Finance Analyst to enhance IT finance operations. The ideal candidate will have strong experience in financial analysis and budgeting, as well as familiarity with tools like TM1, Anaplan, or Hyperion. Key responsibilities include managing forecasting and b

This position offers robust growth opportunities within a team-oriented environment. A diverse business community in Greater London is seeking a motivated Service Desk Analyst to provide IT support as the first point of contact. The role involves troubleshooting various IT requests, managing user ac

Assist in writing and refining user stories and acceptance criteria. We are looking for a Business Analyst I to support product, delivery, and other business teams by gathering business requirements, documenting user stories, and assisting in the analysis of business processes. The Analyst will also

A fantastic opportunity has arisen for an IT Applications Analyst to join a leading law firm on a permeant basis. Remediate vulnerabilities and support security and compliance activities. Familiarity with ITIL practices (Incident, Problem, Change, Configuration Management).

A leading law firm in Greater London is seeking a motivated Service Desk Analyst to provide IT support to colleagues. This role involves troubleshooting technical issues, managing user accounts, and assisting with hardware setups. The firm promotes flexible and hybrid working, ensuring a supportive

A leading international banking institution in London is offering a 12-month internship for an IT Business Analyst. Ideal candidates should have a recent Bachelor's degree and some IT project experience. You'll manage various projects related to FX options, contribute to a dynamic team, and benefit

BaseBeyond GmbH, located in the United Kingdom, is searching for a dedicated IT Support professional to provide first and second-level technical support and assist with various IT issues. The role offers a dynamic international environment with flexible working hours, insurance packages, and opportu

Stealth iT Consulting is looking for Technical Business Analyst Consultants and Senior Consultants in the UK to support clients in digital transformation initiatives. Join a growing practice with opportunities for career progression, while working on high-profile projects across various sectors.

You will engage with stakeholders to analyze needs, translate ideas into actionable outputs, and support delivery through collaboration with various teams. This role provides an opportunity to work on impactful projects that bring clarity to complex challenges. A tech-driven consultancy in England i

Organize and conduct code reviews to improve code quality and facilitate knowledge sharing within the team. Curious and proactive, with the ability to quickly understand business processes and translate them into analytical tasks. Collaborate with other departments and teams to optimize business pro

Candidates should have a university degree and at least 3 years of experience in a similar role, with strong analytical and communication skills. The position offers flexible working hours and a supportive culture that values professional development. A leading investment management firm is seeking

Are you an experienced IT Support Engineer looking for your next challenge? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and