Collections Analyst
5 days ago
Sheffield
Pay: £28,000.00-£30,000.00 per year Job description: Job title - Collections Analyst Department - Contact Centre BI Reports to - Head of Contact Centre Salary - £28k-£30k Location -Sheffield, UK Hybrid Role that requires three days of office attendance per week Job functions -Email (business transmission and customer interaction) -Website (business transmission and customer interaction) -Chat (business transmission and customer interaction) -Ai Agents interaction and performance -Dialler systems (business transmission and customer interaction) -Payments activity (online payments, bank transfers, card payments over the phone -B2C Communications frequency and customer behaviour -Peaking and troughing analysis of collections performance -Payment types and pattern recognition -On time payments and payplans -Marketing communications • Development and Monitor collection KPI’s (Recovery Rate, loan instalments, payplans, communications, gross efficiency etc.), • Prepare daily, weekly, monthly, annual and other periodic reports, as well as other one-off reports for senior management;, • Support Contact Centre management, Compliance management and Senior management related issues; Education • Economics and maths. Economics, applied mathematics, finances, mathematical statistics., • Social sciences. Sociology, political sciences, marketing., • Debt collection or unsecured lending business (loans, credit cards, lines of credit), • SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures., • Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing., • Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts., • BI tools. Desirable PowerBI, • Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc., • ETL processes. Airflow, Pentaho etc., • IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures., • Required fluent English. Benefits: • Company pension, • Employee discount, • Health & wellbeing programme, • Store discount Please inform us if you have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) Work Location: Hybrid remote in Sheffield S1 2BJ