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Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People ‘Two Ticks’ accreditation. They are seeking a highly skilled and strategic Business Analyst to join their Business IT team as part of the SIMS programme, working alongside programme/pr

Responsibilities include maintaining communication with users, analyzing incident prioritization, and supporting first-line teams. A technology services provider is looking for a 2nd Line Support Analyst to act as a single point of contact between services and users. Candidates should possess strong

A leading technology solutions company seeks a Contractor – Digital & IT Senior Analyst to oversee and support IT projects. This role involves leading digital initiatives, analyzing systems, and collaborating with teams to enhance technology within the organization. Applicants must possess a Bache

A national construction services provider is seeking an IT Business Analyst to enhance their Site Information Management Systems (SIMS). Candidates should have a history of managing complex projects, strong analytical skills, and familiarity with Agile methodologies. Excellent benefits including pen

Are you ready to shape a brighter future? At Parker, we play a pivotal role in applications that change our world. Is that you? Working at Parker means belonging to a passionate, dynamic and innovative team, empowered to make a difference.

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Are you ready to shape a brighter future?.At Parker, we play a pivotal role in applications that change our world.We are in almost everything that moves.With our wide range of technologies, including in

A leading energy provider in the UK is seeking a skilled SOC Analyst to enhance its cyber security operations.

A technology services company located in Coventry is seeking a Service Desk Analyst to provide first-line support for customers facing software-related issues. You will need excellent communication skills and the ability to effectively log and manage incidents using the ServiceNow system. This role

Our client is looking for an experienced Autoline Support Analyst to play a key role in supporting and enhancing the Autoline Dealer Management System (DMS) used across the business. Autoline Support Analyst (Part-Time, Hybrid). Proven experience in IT support or application support.

The ideal candidate will have strong interpersonal skills and a background in IT service management, including software support and problem resolution. You will act as a point of contact for users, ensuring effective communication and high-quality customer service.

Please note this is a training course and fees apply* Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: • Junior Data Analyst - £30,000, • Data Analyst - £50,000, • Business Data Analyst - £67,500, • Data Analytics Analyst - £80,000, • Business Analysts - £60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. • Microsoft excel - to expert level., • Learn SQL - the programming language used for extracting data from more complex databases., • Learn Python 3 - Python 3 is a simple to use programming language used by many analysts., • Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations

Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: £300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. Essential Functions Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors Manages own priorities and provides direction, guidance and mentoring to team members Delivers multiple solutions while managing conflicting priorities and resources Conducts knowledge transfer and/or cross training with team members Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions Ability to travel as needed Available to provide after-hours and weekend technical support as neededKey Digital and IT Disciplines Application Programming Software Support Database Administration PC Support LAN/WAN Support Help Desk Engineering Systems IT Security Business Systems (MSS, JDE, SAP or similar)Qualifications Bachelor's degree in computer science, information systems, or related area (or international equivalent) 4+ years related IT experience Excellent written and verbal communication and collaboration skills Strong interpersonal skills, relates well with all levels of the organization Demonstrated leadership aptitude, learning agility, and adaptability Demonstrated ability to lead teams and manage projects effectively

Cyber Security Placement Programme - No Experience Required Our training will help you kick-start a new career in Cyber Security. We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training courses will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 10-12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Analyst role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. At a one off cost of £990, or a deposit of £149 followed by 10 interest free monthly instalments of £104, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

Location: Coventry (Hybrid) Hours: 37 hours per week Contract: Permanent The Role We are currently recruiting for an IT Business Analyst to join a well-established IT function supporting a multi-site, international business. This is a varied, business-facing role focused on analysing processes, improving system usage, and delivering system enhancements across ERP and related platforms. You’ll act as a key bridge between stakeholders and technical teams, translating business requirements into clear technical specifications while supporting system improvements, change delivery, and user adoption. Key Responsibilities • Analyse business processes to ensure systems are used effectively and identify gaps or improvement opportunities, • Produce clear change specifications and manage system developments through to delivery, • Create technical documentation and support integration of changes into day-to-day operations, • Provide day-to-day business systems support, coaching, and training on new functionality, • Troubleshoot process and system issues, recommending practical solutions, • Work with third-party suppliers and developers, managing scope and delivery, • Support ad-hoc reporting, data manipulation, cleansing, and bulk data uploads, • Carry out system testing, creating test scripts and scenarios, and feeding back to developers, • Translate business needs into technical requirements, ensuring clear communication between stakeholders and developers Skills & Experience Required • 2–3 years’ experience in a Business Analyst or similar analytical role, • Experience working with complex IT systems such as ERP and/or CRM platforms, • Strong understanding of data and data structures, • Excellent written and verbal communication skills, • Confident working with stakeholders at all levels of the business, • Experience supporting change initiatives and project delivery, • Comfortable delivering training and coaching to end users, • Strong Microsoft Word and Excel skills Desirable Experience • Exposure to a range of business systems such as:, • Document management systems, • Phone systems / call centre platforms, • RPA, BI or AI tools, • Reporting tools Working Pattern & Benefits • Salary of £45,000 – £50,000 depending on experience, • 37-hour working week, • Core hours 08:45 – 16:45, with flexibility around start and finish times, • Hybrid working – 3 days office-based, 2 days home-based, • Opportunity for occasional international travel (Germany) Additional Requirements • Full UK driving licence, • Own transport essential due to multi-site travel

Senior Analyst/Developer (Front & Back-End) 6 Months FTC - £47,389 – £56,535 per annum (depending on experience) + Holiday Pay + Benefits + Hybrid (on-campus and remote working available) To provide technical leadership for the enhancement of and operational support of the University’s core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning, teaching and assessment solutions (e.g. Mahara ePortfolio, digital assessment tools, etc.). The role holder will provide technical expertise in the development, integration and support of these platforms, troubleshooting issues and applying relevant fixes, creating new features and working with internal stakeholders and external vendors to optimise, provide a coherent and robust service across the University. This role is a highly independent but collaborative one, building on existing relationships with a variety of key stakeholder departments and it expected that it will bring their own voice to the table and contributing ideas to the products and produce clean, scalable and well-documented code whilst providing outstanding customer service. It is expected that the role holder will be flexible and adaptable to working with and learning any new platforms and systems that may become part of the portfolio of applications supported by the department. Key Responsibilities Technical Development & Support • Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the University’s core VLE service (Moodle), Echo360 lecture capture system and complementary digital learning technologies in order for them to utilise systems to their full potential., • Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high quality web applications and backend/frontend services that fulfil business needs., • Working collaboratively to design, develop and test solutions., • Write documentation of new processes and products to facilitate knowledge sharing., • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software., • Communicating positively with users / customers, avoiding technical jargon., • Solving technically complex challenges., • Applying expertise to issues, implementing clean fixes, • Responsible for ensuring confidentiality, integrity and availability for data. Following information security and data management policies ensuring, least privilege and information assurance, • Ensuring appropriate levels of business continuity are factored into solutions and maintained during the solutions lifecycle, • Monitoring of systems and reacting to alerts and abnormal behaviour, • Liaison and escalation with internal developers and 3rd party vendors Improving IT output • Apply modern development practices (Agile, CI/CD, TDD, version control)., • Identify recurring issues and deliver root-cause improvements., • Produce and maintain clear technical and user documentation., • Contribute to skills development and continuous service improvement. Projects & Change • Provide technical leadership on medium and large projects., • Identify risks, escalate issues, and propose effective solutions., • Support change management and contribute to well-defined services within the service catalogue. Person Specification • Degree-level education or equivalent professional experience., • Strong technical expertise in Moodle (including plugin development and integrations) and Echo360, with experience of related digital learning tools., • Solid knowledge of Linux command-line tools and system administration., • Experience using modern development practices, including Agile, version control, CI/CD, test-driven development, and change control., • Proven experience with PHP, JavaScript, CSS, NodeJS, and jQuery (Python desirable)., • Experience designing and implementing RESTful APIs. Desirable Criteria • PRINCE2 Foundation, ITIL4 Foundation, or equivalent qualifications., • Experience working within a Higher Education environment., • Working knowledge of Azure or other cloud platforms., • Active involvement in the Moodle or wider e-learning community

Are you an early-career Product Manager, Associate Product Manager, or Marketing Executive looking to grow into product management? Here, you'll join a global manufacturing business, based in Leamington Spa, gaining hands-on experience with physical products, launches and market insight. BASIC SALARY: Up to £35,000 BENEFITS: · 25 days annual leave · Pension contribution · Healthcare support LOCATION: You must be commutable to our office in Leamington Spa. Hybrid working available once probation has passed. COMMUTABLE LOCATIONS: Coventry, Northampton, Banbury, Warwick, Daventry, Rugby, Worcester, Stratford upon Avon, Solihull JOB DESCRIPTION: Associate Product Manager, Junior Product Manager, Marketing - Manufacturing Reporting to our Marketing Manager, you'll support the development and delivery of new product initiatives. Working closely with cross-functional teams, you'll help ensure customer needs are understood and reflected in ongoing projects, while contributing to product planning, research, and coordination efforts. KEY RESPONSIBILITIES: Associate Product Manager, Junior Product Manager, Marketing - Manufacturing Day to day, as our Associate Product Manager you will: · Conduct market and competitor analysis to identify opportunities and gaps in our product offering. · Support benchmarking activities including product performance and pricing analysis. · Assist in the development and execution of go-to-market strategies and product launches. · Assist in the creation of product documentation, presentations and training materials · Track and report product performance metrics (KPI's) and customer feedback. PERSON SPECIFICATION: Associate Product Manager, Junior Product Manager, Marketing - Manufacturing You don't need to have held a formal Product Manager title before! What's most important is your interest in products and your desire to build a career in product management within a product-led business. You'll enjoy combining commercial thinking with data, research and collaboration, and you'll be keen to learn how products are developed, positioned and improved over time. We're open on background, though experience within manufacturing or construction would be a bonus. You could be: · A Marketing Executive or Marketing Coordinator who has supported product launches or worked closely with product teams. · A Junior or Associate Product Manager at an early stage of their career. · In a product-adjacent role (such as product support, product marketing, project coordination or operations) and ready to step into product management. THE COMPANY: We are a UK-based manufacturer who serve on a global scale, and have nearly 80 years of experience in designing and producing surface preparation tools and equipment. Our tools are widely used across industries like construction, marine, oil & gas, and heavy industry. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Marketing Executive, Product Assistant, Junior Product Manager, Marketing Assistant, Product Coordinator, Product Owner, Product Analyst, Project Coordinator, Project Manager, Marketing Analyst, Associate Product Manager- Manufacturing, Construction, Surface Preparation, Product Led Marketing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18372, Wallace Hind Selection

About the role We are recruiting for a Treasury Analyst QRM to join our FP&A department and work within the Quantitative Risk Management (QRM) team. The role holder will maintain and develop the Societys Financial Forecast and Balance Sheet modelling tool QRM, which is integral to the production and successful application of forecasting and treasury activities and to adequately address prudential risks that the Society faces. This role will be part of a team of professionals who act as a support function for QRM and some aspects of financial modelling across Finance, ensuring they are compliant with model governance requirements. The Treasury Analyst QRM will be required to collaborate with stakeholders across different teams to ensure that the needs of a wide range of internal customers are being met. Managing and overseeing the provision of high-quality financial analysis and reporting, the person in post will ensure that information enables effective, informed commercial decision making, and that frameworks are developed to capture risks. Location: We operate on a team ledhybrid approach across the Coventry & / or Manchester office. (team lead) Working Hours :9 5 Mon to Fri but flexible and as the job demands Our benefits include: 28days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We reserve the right toclosethis advertearlyif we receive ahigh volumeof suitable applications About you To be successful in this role its essential that you will: Have experience in FP&A, Treasury, QRM or applicable area. Have experience with treasury management systems and reporting tools Possess strong Excel skills Have experience of using analytical tools to provide financial insight Have strong mathematical and computer literacy Have a track record in excellent stakeholder management and engagement Desirable experience will be: Holding or started an appropriate finance professional qualification QRM experience Experienced in working in financial services or a similar regulated B2C business About us InJanuary 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UKs original ethical bank was the start of an exciting journey. Trusted by over four million people, were a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. TPBN1_UKTJ

Are you an early-career Product Manager, Associate Product Manager, or Marketing Executive looking to grow into product management? Here, you'll join a global manufacturing business, based in Leamington Spa, gaining hands-on experience with physical products, launches and market insight. BASIC SALARY: Up to £35,000 BENEFITS: · 25 days annual leave · Pension contribution · Healthcare support LOCATION: You must be commutable to our office in Leamington Spa. Hybrid working available once probation has passed. COMMUTABLE LOCATIONS: Coventry, Northampton, Banbury, Warwick, Daventry, Rugby, Worcester, Stratford upon Avon, Solihull JOB DESCRIPTION: Associate Product Manager, Junior Product Manager, Marketing - Manufacturing Reporting to our Marketing Manager, you'll support the development and delivery of new product initiatives. Working closely with cross-functional teams, you'll help ensure customer needs are understood and reflected in ongoing projects, while contributing to product planning, research, and coordination efforts. KEY RESPONSIBILITIES: Associate Product Manager, Junior Product Manager, Marketing - Manufacturing Day to day, as our Associate Product Manager you will: · Conduct market and competitor analysis to identify opportunities and gaps in our product offering. · Support benchmarking activities including product performance and pricing analysis. · Assist in the development and execution of go-to-market strategies and product launches. · Assist in the creation of product documentation, presentations and training materials · Track and report product performance metrics (KPI's) and customer feedback. PERSON SPECIFICATION: Associate Product Manager, Junior Product Manager, Marketing - Manufacturing You don't need to have held a formal Product Manager title before! What's most important is your interest in products and your desire to build a career in product management within a product-led business. You'll enjoy combining commercial thinking with data, research and collaboration, and you'll be keen to learn how products are developed, positioned and improved over time. We're open on background, though experience within manufacturing or construction would be a bonus. You could be: · A Marketing Executive or Marketing Coordinator who has supported product launches or worked closely with product teams. · A Junior or Associate Product Manager at an early stage of their career. · In a product-adjacent role (such as product support, product marketing, project coordination or operations) and ready to step into product management. THE COMPANY: We are a UK-based manufacturer who serve on a global scale, and have nearly 80 years of experience in designing and producing surface preparation tools and equipment. Our tools are widely used across industries like construction, marine, oil & gas, and heavy industry. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Marketing Executive, Product Assistant, Junior Product Manager, Marketing Assistant, Product Coordinator, Product Owner, Product Analyst, Project Coordinator, Project Manager, Marketing Analyst, Associate Product Manager- Manufacturing, Construction, Surface Preparation, Product Led Marketing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18372, Wallace Hind Selection TPBN1_UKTJ

Join Our Team as a Call Centre Analyst! Are you passionate about transforming data into actionable insights? Do you want to empower a team that values customer satisfaction? If so, we want to hear from you! Position: Call Centre Analyst Contract Type: Permanent Salary: £25,000 - £32,000 Working Pattern: Full Time Location: Hybrid Working Why Join Us? As a Call Centre Analyst, you will play a pivotal role in ensuring our customers feel supported and valued. You won't just analyze data; you'll tell the stories behind the numbers, driving improvements that enhance customer interactions and team performance. Key Responsibilities: Data Gathering: Analyze calls, surveys, and feedback to uncover what matters most to our customers. Insights Generation: Translate data into meaningful insights, highlighting trends and opportunities. Performance Tracking: Monitor KPIs to guide decisions that benefit our team and customers alike. Trend Spotting: Identify patterns in customer behavior and colleague performance for strategic planning. Reporting & Storytelling: Create engaging reports and dashboards that bring data to life. Collaboration: Build relationships and influence colleagues at all levels to champion a culture of performance. What You Bring: Experience in data analysis within contact centre or customer service environments. Advanced skills in Excel, Power BI, and other data analysis platforms. Strong problem-solving abilities and a keen attention to detail. Excellent communication skills to collaborate effectively with stakeholders. Perks of the Job: Hybrid working options for a balanced lifestyle. Opportunities for professional growth and development. A supportive, inclusive work environment that values your contributions. Ready to turn data into action? Apply now and help us create unforgettable customer experiences! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Our premium brand Automotive client is currently recruiting for the following role: Workforce Analyst Customer Relationship Centre - £21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal) Role Overview: We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's workflow management system, transitioning from legacy platforms to a more advanced workforce management ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to ensure adequate coverage across all channels. Reporting & Analysis: Produce contact volume reports and analyse performance trends to support decision-making. Trend Identification: Use data to identify patterns and recommend adjustments to improve efficiency and customer experience. Collaboration: Work closely with team leaders and operational managers to align resource planning with business needs. What We're Looking For: Hardworking & Committed: A reliable team player who takes ownership of their responsibilities. Multi-Tasker: Able to manage multiple priorities without compromising quality. Approachable & Supportive: Builds positive relationships and communicates effectively with colleagues. Trustworthy: Maintains confidentiality and demonstrates integrity in all tasks. Strong Communication Skills: Clear, concise, and confident in both written and verbal communication. Data-Driven: Comfortable working with data to draw insights and support operational decisions. Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports. Experience with Calabrio or similar WFM platforms is required. Additional information: This role is on a contract basis and is Inside IR35. Employment Type: Full-Time - Office days Tue/Wed. The services advertised by Premea Limited for this vacancy are those of an Employment Business. Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors

Assist with monitoring and initial troubleshooting of digital services, escalating issues to senior team where necessary. The main goals are to deliver agile and secure managed services on cloud platforms, to continuously increase the level of automation and security, to ensure high availability of

Key Responsibilities • Support, maintain, and optimise a multi-site IT infrastructure to ensure stability, performance, and security • Provide escalated 2nd/3rd line support for complex server, network, and application issues • Manage and support technologies including Nutanix, Micro

Delivery Analyst / Delivery Manager North Lincolnshire - £44K + excellent benefits (Hybrid - easily commutable from Hull, Grimsby, Scunthorpe) Are you someone who loves being right at the centre of delivery? Making sure change actually happens, teams stay on track, and requirements are crys

If this position of Graduate Document Automation Analyst excites you, please apply directly. A Graduate Document Automation Analyst is sought by a market leading platform provider that supports clients across the world operating within professional services. This is an opportunity to start your care

Skill development & Career Progression + Benefits. Apply now we are waiting to invest in your career!.

They are seeking a highly skilled and strategic Business Analyst to join their Business IT team as part of the SIMS programme, working alongside programme/project managers, business co-ordinators and Solutions Architects. They have started a journey to improve one of our core system Site Informa

Key Skills & Experience: Proven experience configuring Niche RMS, specifically backend workflows and process logic Strong understanding of Niche configuration, system administration, and operational setup Experience implementing workflow, role, permission, and process changes within RMS platforms B

You'll coordinate day-to-day activity, keep an eye on planning and capacity, unblock issues as they arise, and ensure everyone is clear on priorities. Are you someone who loves being right at the centre of delivery? Making sure change actually happens, teams stay on track, and requirements are cryst

We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. Business Systems Analyst

Analytical mindset with strong problem-solving abilities. Proven experience as a Business Analyst with Epicor Prophet 21. Experience with system testing, UAT, and ERP implementations.

Benefits for the IT Support Analyst:25 days holiday plus bank holidays (increasing with service)Enhanced pensionBonus schemePrivate healthcareLife assuranceSickness benefit allowanceCycle to work schemeHealth and wellbeing benefitsEmployee discount scheme As an IT Support Analyst, you will:Provide d

IT Support Analyst (1st/2nd Line)Cheltenham (onsite 5 days per week)Up to £30k circaWe are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1stand 2ndline technical support to end-users across th

Some knowledge of change management Some knowledge of problem management Some knowledge of risk management BenefitsCompetitive salary25 days holiday PLUS your BIRTHDAY offPension contribution with Royal LondonLife AssurancePrivate medical, dental and optical health insurance with AxaHybrid workin

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Requirements of Junior IT Analyst Take calls and provide 1st Line support on the

This position offers career development opportunities in a modern IT environment. A leading technology firm in London is seeking an IT Application Analyst to support a cloud-based application stack. The role involves optimising and enhancing business applications, collaborating with IT teams, and tr

Partner with the global IT team and external vendors to troubleshoot issues, minimize downtime, and support global IT initiatives and projects. The IT Support Analyst is the primary on‑site IT presence for the Solihull office, delivering hands‑on technical support to local employees while also p

A leading public sector organization is seeking a proactive IT Service Desk Analyst to join their team in London. This position emphasizes a customer-focused approach and offers the opportunity to thrive in a dynamic environment. In this role, you will be the first point of contact for IT support, r

This position offers a collaborative work environment committed to equality, diversity, and inclusion. A leading international law firm is seeking an IT Support Analyst to join its London Information Services team. Candidates should have at least 12 months of IT support experience, strong knowledge

This position supports flexible working arrangements in a rapidly evolving digital landscape. An organization in healthcare is seeking a Senior Analyst to provide technical support in delivering Scotland's Digital Health and Care Strategy. Ideal candidates should have strong problem-solving skills a

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with d

A local government council in the United Kingdom is seeking an IT Analyst to join its dynamic team. This is a rewarding opportunity that includes hybrid working arrangements, excellent holiday entitlement, and participation in the Local Government Pension Scheme, fostering professional growth and de

Experience as a Business Analyst is crucial, along with the ability to handle multiple projects, and familiarity with both Agile and Waterfall methodologies. A leading retail pharmacy is seeking an IT Business Analyst to work within their Business Services and No7 Beauty Company IT team. The positio

Are you an experienced IT professional looking to take the next step in your career? We're seeking a proactive and skilled Senior IT Systems Analyst to join our dynamic team. Experience with Summit (CSR/MSS), Activate, Collect, Laserfiche, and Microsoft Office suite (including Visio and Project) is

Morgan Sindall is an equal opportunities employer and has been accredited with the Positive About Disabled People ‘Two Ticks’ accreditation. We are seeking a highly skilled and strategic Business Analyst to join our Business IT team as part of the SIMS programme, working alongside programme/proj

A technology service provider is offering a placement year opportunity for a Service Desk Analyst in London. This role is designed for university students starting in Summer 2026 and focuses on providing 1st line IT support. The job offers generous time off, ongoing learning opportunities, and a fri

The IT Release Analyst will work closely with delivery teams, change enablement, service management, and business stakeholders to ensure that IT releases are implemented smoothly, with minimal disruption, and in alignment with ITIL 4 best practices. The priority for all IT activity is to maintain th

Managing Azure AD / Entra ID, including Conditional Access, MFA, and identity security. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. If you’re ready to step into a role where your skills and expertise wi

The ideal candidate is well organized and has a positive attitude, with a strong inclination towards customer service. A leading IT solutions provider based in Greater London is seeking a proactive 1st Line IT Support professional. In this hybrid role, you will respond to various client technical is