It customer service jobs in Epsom

We are recruiting a Cook/Cafe Supervisor. Reporting to: Hospitality Manager Location: The Horton Arts Centre, Epsom Hours: Full time Tuesday to Saturday (40 hours per week) This role would generally be Tuesday to Saturday day shifts with occasional evening required. Part-time considered (Minimum 24 hours) Salary: £25,000 (full time) Benefits - Pro-rata holiday pay - Staff discount in café - Free parking - Feel-good factor working for a local charity 🙂 - Family & friends offers on selected tickets The Horton Arts Centre is a growing not-for-profit venue for creative arts, heritage and events, in a renovated former chapel. It is run by a charity. The Horton’s Café-Bar offers fresh and excellent quality food and drink. It is a social hub that also provides hospitality for our events and private hires that take place at the venue. We have been awarded the maximum award of 5 for Food Hygiene and Safety. The Horton is currently open to the public 5 days per week 9.15-4.30pm Tuesday to Saturday, plus specific evenings for performances and events. We are looking for an enthusiastic and experienced Cook/Café Supervisor to join our friendly team and play a leading role in the next phase of our inspiring social enterprise. This is a great opportunity to develop personally and professionally in a forward-thinking, ambitious organisation. As Cook / Café Supervisor, you will take the lead on our preparing our food offering, develop a seasonal menu in partnership with the leadership team and support the Hospitality Manager with the day to day running of our café-bar. What we are looking for Our ideal candidate will: - have professional experience as a Cook, with training in Food Hygiene and, ideally, a qualification in Professional Cookery - have front-of-house experience in a café, bar or other venue - have experience in supervising other members of a team - be a good communicator, who makes quick, effective decisions - welcome new ideas, leading with positive behaviour and a can-do approach - sets a great example to others as a hands-on team player - enjoys helping to maintain a healthy work environment, supporting and motivating staff Job description Principal duties – Cook To be responsible for the food preparation and service from the Café at The Horton. This includes: - preparing food to a high standard of taste and presentation. - preparing food in accordance with food safety, hygiene and allergens best practice. - ensuring food waste is kept to a minimum. - ensuring the kitchen and storage areas are clean and hygienic at all times . - delegating food preparation tasks to other members of the café team. - taking responsibility for the preparation of food for private events ensuring that these are catered for to the highest possible standard. - supporting the Hospitality Manager with food ordering, stock management and implementation of health and safety policies and procedures. - establishing good working relationships with local suppliers. - working with the Hospitality Manager to develop the café and private event hospitality menus. Principal duties – Café Supervisor To be responsible for the day-to-day operation of the Café-Bar at The Horton when the Hospitality Manager is not on site. This includes: - Being a hands-on member of the team, both front and back of house. - Maintaining consistently high standards of presentation of the Café-Bar. - Customer service including till operation. - Supervising the café/bar team, and directing their activities as required. - Providing excellent customer service, including addressing any customer feedback. - Opening and closing duties, including daily cleaning schedules, cashing out, locking up etc. - Ensuring that the café team follow procedures for reducing energy consumption and correct recycling and disposal of waste. - Principal duties – other - Taking part in the Duty Management rota for The Horton, responding to emergencies, incidents and customer complaints as required. - Exercising discretion and respect the need for confidentiality at all times. - Maintaining The Horton’s high standards and reputation at all times. - Promoting The Horton’s values of inclusion and welcoming diversity in all aspects of your work. - Undertaking such other duties as may reasonably be required. If a DBS clearance is not currently held, then you may be required to undertake a DBS check. All applicants must be eligible to live and work in the UK. Closing date: 19 May 2024 Interviews may be held prior to the closing date for early applicants.