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It support desk jobs in United Kingdom

  • Night Concierge
    Night Concierge
    24 hours ago
    £14.5–£15.5 hourly
    Full-time
    London

    Join our vibrant team at Covent Garden Hotel as a Night Concierge, where every night brings new opportunities to exceed guest expectations and make their stay truly memorable. As part of the renowned Firmdale Hotels family, we pride ourselves on providing exceptional service in the heart of London. Please note this role will be working between the hours of 8:00pm and 8:00am on a rolling weekly rota. As a Night Concierge, you'll play a pivotal role in ensuring the smooth operation of our concierge desk during evening hours. From warmly welcoming guests to assisting with luggage and facilitating seamless check-ins and check-outs, you'll be the reassuring presence that ensures our guests feel attended to and cared for throughout their stay. Responsibilities: • Manage the concierge desk independently during evening shifts, maintaining the highest standards of service excellence., • Greet and assist guests upon arrival, providing personalised attention and anticipating their needs., • Handle incoming calls efficiently and courteously, providing information and assistance as required., • Assist guests with luggage, ensuring their belongings are safely transported to their rooms., • Respond promptly to guest requests and inquiries, demonstrating a proactive and accommodating attitude., • Collaborate closely with other team members to ensure a cohesive and supportive work environment., • Uphold the hotel's standards of presentation and professionalism at all times, embodying warmth and attention to detail., • Maintain a thorough knowledge of hotel facilities, services, and local attractions to enhance the guest experience., • Adhere to security procedures and protocols to ensure the safety and well-being of guests and colleagues. What you Need: • A genuine passion for delivering exceptional customer service and creating memorable guest experiences., • Strong teamwork skills, with a willingness to collaborate and support colleagues., • Impeccable personal presentation and a warm, engaging demeanour., • Attention to detail and a proactive approach to problem solving., • Enthusiasm for working in a dynamic hospitality environment, with a flexible attitude towards shift patterns., • Previous experience in a similar role or hospitality setting is advantageous but not essential. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity. At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, British Vogue, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Operations Director
    Operations Director
    14 days ago
    £70000–£75000 yearly
    Full-time
    London

    Operations Director We are looking for a driven, hands-on Operations Director to join our growing business and play a key role in taking it to the next level.This is not a role for someone who simply oversees operations from behind a desk. We are looking for someone who is happy to lead from the front, support our General Managers on the ground, identify opportunities for improvement, and implement systems that make the business stronger as it grows.You will work closely with the other directors to improve operational performance, develop our management team, introduce new structures and processes, improve customer experience, support marketing initiatives, drive sales, control costs, and ensure consistency across all sites. Responsibilities • Support and develop our General Managers and management teams., • Maintain high operational standards across all sites., • Implement and improve systems, structures and SOPs., • Analyse KPIs, labour, stock, GP, sales and profitability., • Identify opportunities to improve efficiency and revenue., • Support recruitment, training and staff development., • Work closely with the marketing team to help drive sales., • Ensure excellent customer service and food quality., • Be hands-on when required and lead by example. Essential Experience • Previous experience as a Area Manager or Operations Manager within hospitality., • Proven experience managing multiple sites or high-volume operations., • Strong leadership and people management skills., • Commercially minded with the ability to improve business performance., • Experience implementing operational systems and processes., • Comfortable working both strategically and operationally. What We’re Looking For We want someone who genuinely enjoys building businesses, improving operations and developing people. This is an excellent opportunity for someone who wants to make a real impact within an ambitious and growing hospitality business.

    Immediate start!
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  • Facilities Manager
    Facilities Manager
    27 days ago
    £12000 yearly
    Part-time
    London

    Job Title: Facilities & Operations Manager (Flexible Part-Time) Location: 6 Fitzroy Square, London W1T Salary: £12,000 per annum (Equivalent to 600 hours pa @ £20.00/hour. (12.5 hours per week average) About the Role: The Georgian Group, a heritage charity founded in 1937 to protect and promote Georgian buildings, is looking for a dependable, highly organized, and proactive individual to take operational ownership of our Grade I listed headquarters at 6 Fitzroy Square. This role requires flexibility to balance a highly predictable, gentle core weekly schedule with a flexible pool of hours to support our occasional evening events, room hire and architect-led projects, including oversight of maintenance work. It is an ideal position for an experienced former Facilities/Estates Manager, a retired Office Manager, or an operational professional seeking a high-autonomy, trusted "portfolio" role in the heritage sector. • Core Schedule (6-9 hours/week): Ideally you will be on-site across 2-3 mornings a week (e.g., Tuesday to Thursday, 9:30am–12.30pm) to manage daily operations, open the building when necessary, and oversee incoming contractors., • Flexible Pool : Remaining hours to be deployed flexibly, scheduled in advance to support evening lectures, weekend event setups, or critical structural surveys. Key Expectations: • Building Custodianship: Act as the keyholder and primary contact for our office tenants, visiting service engineers, and inspecting architect., • Operational Control: Maintain office efficiency by monitoring supplies, managing utility check-ins, and resolving day-to-day facilities issues. Management of building maintenance activities and Health & Safety and fire regulation procedures., • Event Support: Coordinate physical logistics and room setup for our historic meetings, exhibitions, and venue hire events. The Ideal Candidate: We are seeking a calm, level-headed approach to office operations and supplier management. Whether you spent your career keeping corporate executives organized or running facilities for a small business, you pride yourself on attention to detail, reliability, and creating a smoothly running environment. 1. Purpose of the Role To maintain the functional excellence, hospitality readiness, and regulatory safety compliance of 6 Fitzroy Square. The postholder acts as the key operational hub of the building—handling relationships with contractors, protecting the physical asset, managing workspace logistics, compliance with building maintenance requirements, and stepping in as an administrative visual presence for tenants and event guests. 2. Hours of Work & Time-Tracking Framework The contract is based on 600 total working hours per year, allocated via a dual-layer structure to preserve organizational agility: • Layer A: Fixed Core Hours (288-432 Hours per Annum) A baseline of 6-8 hours per week dedicated to routine operations. The default operational pattern is Tuesday, Wednesday, and Thursday from 09:30 to 12:30. Exact details to be agreed on acceptance of the role. • Layer B: Banked Flexible Hours The remaining hours to be drawn down by mutual agreement in advance. This pool is specifically reserved for out-of-hours event assistance, structural project oversight, and responding to building emergencies. Both management and the employee will track this pool via a running monthly log to ensure total hours do not exceed 600 without additional overtime authorization. 3. Core Duties & Accountabilities Facilities Management & Building Stewardship • Serve as an official building keyholder; managing opening procedures, securing internal rooms, and overseeing key distribution protocols for authorized visitors., • Act as the primary point of communication for third-party office tenants housed within the building, recording and actioning building maintenance reports., • Liaise directly with the Group’s inspecting architect, surveyors, and specialty historic building contractors to coordinate routine services (gas safety, fire alarm tests, lift maintenance, water hygiene). Maintenance of Health & Safety and fire regulation procedures. Office Operations & Procurement • Monitor inventory and manage the procurement of office consumables, kitchen amenities, and facilities cleaning supplies within pre-approved budget boundaries., • Ensure communal areas, meeting rooms, and office desks remain clean, organized, and physically safe for staff and the public., • Oversee on-site waste management arrangements and coordinate periodic recycling collections. Event Logistics & Meeting Support • Lead the physical layout adjustment (moving tables, configuring seating, testing basic AV inputs) for board meetings, public lectures, and corporate venue hire bookings., • Coordinate on-site building access for event caterers, equipment delivery staff, and external venue clients. 4. Person Specification (Skills, Experience, & Attributes) • Experience: Demonstrated background in office management, executive administration, high-level hospitality operations, or small-scale facilities oversight., • Competencies: Strong interpersonal diplomacy; comfortable dealing firmly but politely with external maintenance contractors and institutional tenants., • Physical Capability: Capability to safely execute light manual handling tasks, including setup and breakdown of chairs and folding tables for event configurations., • Reliability: Absolute dependability regarding timekeeping, building security integrity, and holding physical keys to a historic property.

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  • Client Associate
    Client Associate
    1 month ago
    £27000 yearly
    Full-time
    London

    Client Associate (Graduate Recruitment Consultant) | Central London, UK | Full-time, Permanent HLX Life Sciences is a global life sciences recruitment company, founded in January 2024 with a mission to address the global shortage of skilled talent in the sector. With over 100 years of combined life sciences recruitment experience and an advisory board of scientific industry experts, we partner with clients across Pharma, Biotech, TechBio, CROs and CDMOs. Backed by life sciences investors, we work with some of the most innovative biotech companies and leading life sciences VCs to support company growth and portfolio expansion. Since launching, we've rapidly grown to a team of 50 globally, with offices in London, Basel and Boston, and further international expansion on the horizon. THE OPPORTUNITY We're looking for ambitious, driven graduates to join our growing Central London team as Graduate Recruitment Consultants on a full-time, permanent basis (5 days on-site). No previous recruitment experience is required. We're looking for individuals with the right mindset, ambition and willingness to learn. This is an opportunity to kick-start your career in one of the most lucrative recruitment markets, working with innovative companies across the global life sciences industry. You'll be trained to become a 360 Recruitment Consultant, learning everything from business development and building relationships with senior industry leaders to identifying and placing highly skilled professionals. From day one, you'll work alongside experienced consultants, including £1M+ annual billers, gaining hands-on mentorship, structured training and exposure to what it takes to build a successful recruitment desk. For graduates who are commercially minded, competitive and motivated by financial success, HLX offers a platform to accelerate your career, with uncapped earning potential and genuine opportunities for progression. WHAT WE'RE LOOKING FOR • Minimum 2:1 degree from a recognised university, ideally with a strong academic background, • Ambitious and financially motivated, with a genuine desire to build a successful, high-earning career, • Competitive and resilient, with the determination to succeed in a fast-paced, target-driven environment, • Entrepreneurial mindset, with the confidence and drive to take ownership of your own success, • Strong communication and interpersonal skills, with the ability to build relationships and engage confidently with professionals at all levels, • Proactive and self-motivated, with a strong work ethic and willingness to learn, • Previous experience in sales, hospitality, customer-facing roles or competitive sports is advantageous but not essential WHAT YOU'LL BE DOING • Learning the full 360 recruitment process through structured training and hands-on mentorship, • Building relationships with clients and candidates across the global life sciences industry, • Identifying and engaging high-calibre professionals for specialist positions, • Developing business development skills, including outreach, client meetings and winning new accounts, • Working closely with senior consultants and leadership to understand international recruitment markets, • Building your own network and gradually taking ownership of your recruitment desk WHAT'S ON OFFER • Competitive base salary + uncapped commission — earn up to 25% commission, with significant earning potential as you progress, • Industry-leading training & mentorship — learn directly from experienced recruiters and £1M+ annual billers, • Fast-track career progression — clear opportunities to progress based on performance, not tenure, • International opportunities — offices in London, Boston and Basel, with further global expansion planned, • Unlimited holiday — flexibility to enjoy time away from work, • Direct exposure to senior leadership — work alongside experienced, hands-on leaders who are actively billing, • Global travel — opportunities to attend international client meetings, conferences and industry events, • Incentives & rewards — quarterly Lunch Clubs, annual incentive trips and performance-based rewards, • Fantastic working environment — a modern Central London office surrounded by ambitious, high-performing individuals WHY Hlx? At Hlx, we believe ambitious people should have the opportunity to achieve exceptional results, regardless of age or experience. With consultants in their mid-twenties already billing over £1M annually, you'll be surrounded by individuals who demonstrate what's possible with the right mindset, training and environment. We're growing quickly, entering new markets and creating opportunities for the next generation of high-performing recruitment professionals. If you're a graduate looking for more than just a typical entry-level role, and want a career where your hard work directly impacts your progression and earnings, we'd love to hear from you. Interested? Apply now and we'll be in touch!

    Immediate start!
    No experience
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  • Receptionist / Administrator
    Receptionist / Administrator
    2 months ago
    £22000–£24000 yearly
    Full-time
    London

    Shoreditch Homes | Shoreditch, East London 📍 Full-Time | Monday to Friday, 9:00am to 6:00pm 💰 £22,000 - £24,000 per annum (depending on experience) 🚗 Immediate Start Available About Us Shoreditch Homes is an established independent lettings and property management company providing professional services to landlords and tenants across East London. We are seeking a highly organised, professional, and customer-focused Lettings Administrator & Receptionist to join our office team. This is a key front-of-house position, ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong administrative skills. The Role You will be the first point of contact for clients, visitors, landlords, tenants, and contractors, ensuring a professional and welcoming experience at all times while supporting the lettings team with day-to-day administration. Key Responsibilities • Managing the front desk and welcoming visitors to the office., • Handling incoming telephone calls, emails, and enquiries., • Booking property viewings and appointments., • Supporting the lettings team with administrative tasks., • Maintaining accurate property, landlord, and tenant records., • Preparing documents and correspondence., • Liaising with landlords, tenants, contractors, and applicants., • Assisting with general office administration and compliance tasks. Essential Requirements • Previous experience in an office administration, receptionist, customer service, or front-of-house role., • Excellent spoken and written English., • Strong communication and interpersonal skills., • Professional appearance and manner., • Good IT and organisational skills., • Full UK driving licence and access to a vehicle., • Ability to start immediately., • Must live within the Shoreditch area or nearby to ensure convenient commuting. What We Offer • Competitive salary of £22,000 to £24,000., • Monday to Friday working hours with no weekend requirement., • A supportive and professional working environment., • Career development opportunities within the property sector., • Immediate start for the successful candidate. Equal Opportunities Shoreditch Homes is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates and make recruitment decisions based on skills, experience, and business needs. To apply, please submit your CV together with a short covering note explaining why you would be a good fit for the role.

    Immediate start!
    No experience
    Easy apply
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