It support desk jobs in United Kingdom

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Lead Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. • Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis., • Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets., • Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance., • Experimentation: Lead the design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement., • Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs., • Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems.What you'll bring, • Demonstrated expertise in the full lifecycle of machine learning, from model development and deployment to monitoring and maintenance., • Advanced proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch)., • Experience with high-volume data processing and real-time streaming architectures., • Strong understanding of recommendation system design and personalisation algorithms., • Familiarity with Generative AI and its applications in production settings., • Exceptional communication and analytical problem-solving skills., • Proven successful experience in mentoring less experienced engineers to improve their technical skillsA Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk . We're looking for a IT Service Desk Administrator to join our Technology Team. In this role, you'll provide vital administrative support for our technology serv

Production Engineer – Linux– AWS – Python - Hedge Fund My client, a reputable Hedge Fund, is looking to hire a Production Engineer to join one of their engineering teams that supports their trading business in London. This technical team supports the client’s product suite that is used by a number of internal and external users, so it will be important that the right person ensures that these systems are running smoothly and that the business and other users are provided with an outstanding level of technical support. This is not a pure support role though - there is also an equally important element to the role which is centred around automation, and identifying areas where the team can automate to reduce the load on the team. They want someone who is an engineer at heart, who can write code to eliminate toil, improve reliability, and automate release, monitoring, and recovery processes. The suite of global applications you will be supporting will give you exposure to various areas including development, testing and deployment. You will need to have supported a trading desk before, and have a proven track record of building and maintaining automated tools for deployment, health checks, alerts, and runbooks. To be right for this, you need to have the following skill set: • Technical Support experience on a real-time trading system, • Experience working with Linux (navigating/commands etc), Windows, Docker, AWS, • Bash/Python scripting experience, • Automation/CI/CD: Git, TeamCity, Ansible, • Database technologies - SQL Server & Snowflake (advantageous) This is a fantastic opportunity to join a highly respected hedge fund. You will be expected to be onsite 4 days a week and the role will pay up to £100k base + a discretionary bonus.

Application Support | PowerShell, SQL - Front Office, Energy Trading | £85,000 + Bonus + Benefits | 3 days onsite | LDN Application Support Analyst is needed for a Cross Asset Trading House delivering both technical and procedural assistance to internal teams and external stakeholders in the front office. Acting as a key point of contact for issue resolutions, managing incidents, troubleshooting day-to-day application problems, and providing swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. Technologies include: PowerShell, SQL Server, Python Scripting -This role will be working within the Front Office Teams and would require experience within Trading Platforms and understanding the full Trade Lifecycle. Day to day, this role will involve PowerShell scripting which is a key part of the role, and work in SQL including querying, tables, and schemas. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support (using PowerShell, SQL, Python Scripting) to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. As an Application Support Analyst, you will get exposure to all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems 📍This Application Support Engineer role is permanent position. 📍Hybrid working. 3 days a week in the office. Closest station is Liverpool Street 💰 Paying up to £85,000 per annum. + Bonus + Benefits 🧑‍💻 PowerShell, SQL, Trade Lifecycle, and Financial Services Experience required • 5 years + Application Support experience ideally garnered within an energy, commodity or similar trading environment., • Experience on a support desk responsible for front office production applications., • Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes)., • Technology skills in PowerShell, SQL, Python Scripting, • Able to manage incidents and service requests while providing timely status updates to users., • Experience of a trading-based service delivery environment., • Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs., • Experience in trading and risk management systems for commodities covering front to back-office is highly desirable., • Liaison between technology department and business groups to communicate system changes. Technical requirements • Must evidence skills in SQL Server (2016 upwards) and/or Oracle (11G on), • Knowledge of a scripting language (e.g. PowerShell), • Create and deploy PowerShell scripts providing a range of business functions. If you would like to apply, please send your latest CV to this post or directly to Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £85,000 + Bonus + Benefits | Permanent | 2-3 days onsite | London

If you are a 360 Tech Recruitment Consultant, seeking a small business that prioritises autonomy, trust, and a huge opportunity to bill without restriction. This could be it. This is a very hot desk with 10 years worth of relationships, suitable for a consultant from any Tech background to build out. Contract, perm or Dual desk. The Career Opportunity This highly respected boutique consultancy has been held in very high regard in the technology sector for over a decade. They have deeply imbedded relationships in the UK and European technology sector and are known for their professionalism, integrity, ‘people first’ approach and being vocal though leaders, hosting industry events and round tables that drive important conversation and keep their network strong. Whilst always planning to remain ‘boutique’ and agile, they have achieved a record year and are seeking to add another 360 consultant to the team of 5 to continue on their upwards trajectory. They pride themselves on keeping the team tight to allow them to: • Give the team as much opportunity as possible to grow and earn without large cost overheads restricting commission paid out, • Give the team exposure to more corporate learning and a broad network to support your future, • Empower the team to make business decisions at pace and not be restricted by politics and red tape, • Create and maintain a culture of complete trust and autonomy where you are treated as a human and your career development and personal goals are a priority The Ideal Candidate Snapshot: • Based in London and able to commute to London Bridge Monday to Thursday, • 2 to 5 years of experience can be considered with annual billings of £200K+, • Contract or permanent or dual desk, • Currently in a 360 Consultant role with a track record of self-sourced cold business development success., • It is essential to have IT recruitment experience in any sector., • Knowledge of Cloud, Platform, Infrastructure, Development, Data, QA and Project and Programme Management is valuable., • Motivated by winning clients and enjoying face-to-face meetings. Hungry to build out a desk without restrictions., • Seeking a role that is professional and genuinely career defining where you are a persona and not a number, • A ‘good human’ where quality of work and building a strong personal brand and a stable career in technology recruitment is important to you What makes this role different? • Genuinely niche, their core markets are Cloud, Platform and DevOps., • They are passionate about collaborating in the market and co-organise the world's largest DevOps meet up with over 11,000 members, making it a business development dream., • They have very warm relationships to capitalise on with twelve years of successful business to build on., • They invest a lot of time and money into marketing their brand so that consultants' jobs are made easier., • They also invest heavily in recruitment software and automation tools to help you focus on networking and performance rather than getting bogged down in administration and process. They are always open to new ideas, no suggestion is too whacky, and if you think it is a good idea they want to hear it., • The culture is fun but grown-up, based on trust and working closely as a team., • You will also have access to two exceptional delivery consultants to help fill the roles you win more quickly and increase commission opportunities., • An unbelievable commission scheme with not threshold, no traps and no confusion. Without questions one of the best in the industry. Commission Scheme: • Uncapped commission scheme @ 25% , everything falls into the highest % you hit, • If you bill £40k in a month, you get £10k commission (simple!), • The average placement fee is £13k, • No threshold and no cost of desk deductions or accumulative scheme. It is crystal clear More About You: • A successful sales and business development track record, winning new clients and expanding accounts., • An outgoing and curious personality who enjoys speaking and networking with people regularly, both in person and over the phone., • A hunger to find opportunity, win business and solve problems, genuinely motivated by the challenge and excitement of 360 recruitment, • Excellent telephone, written and face-to-face communication skills., • A passion for establishing long-lasting professional relationships., • A personable approach that allows you to talk to clients and candidates with warmth and openness., • A genuine interest in the sector and keeping up to date with industry news and trends. Emotionally intelligent and able to read between the lines., • A strong work ethic, passion for success and relentless energy., • A disdain for mediocrity, with the drive to reach top billing leaderboards and smash sales records., • Self-aware and emotionally intelligent with a good sense of humor. Package & Benefits: • Base salary up to £45,000 depending on current billings., • Commission scheme as shared above, • A £100 per month wellness budget, • Hybrid working with time split between the London Bridge office and remote on Fridays., • Rewarding incentives ranging from lunch clubs to holidays., • Multiple fun team days out., • An annual company trip abroad., • Bike and personal laptop pre-tax interest-free loan scheme., • Flexible benefits package., • There is a 3-stage interview process treated with total confidentiality. Start date ASAP.

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: • Acting as the go-to escalation point for complex issues, • Managing core client infrastructure and cloud environments, • Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities • Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity., • Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM., • Provide and present clients with centralized services reports and cybersecurity reviews., • Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments., • Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting., • Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities., • Mentor and provide technical guidance to Service Desk engineers., • Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience • Proven experience in a 3rd Line / Senior Engineer role within an MSP environment, • Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune, • Excellent understanding of networking, firewalls, VPNs, and Windows Server environments, • Experience with RMM tools, security platforms, and endpoint management, • Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask, • Strong troubleshooting, analytical, and communication skills, • Ability to work independently and collaboratively across teams, • Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001, • Commitment to producing clear documentation and knowledge sharing Desirable Certifications • Microsoft Certified: Azure Administrator / Solutions Expert, • CompTIA Security+, CISSP, or similar cybersecurity qualification, • ITIL Foundation, • Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company • Join a technically strong, supportive, and collaborative team in central London, • Work across diverse clients, technologies, and industries, • Play a key role in strategic projects and continuous improvement initiatives, • Access ongoing training, certifications, and professional development opportunities, • Be part of a company that values reliability, security, and delivering excellent customer service

An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office / 2 days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Technical Software Support Engineer • This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent), • Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply, • Basic scripting knowledge in Python or Bash beneficial, • You really care about the customer experience and have experience to prove this, • A motivated self-starter with a problem-solving attitude, • Strong aptitude for picking up technologies, • Ability to work with autonomy and as part of a team, • Great communication skills with fluent spoken and written English, • You are keen to work in a client-facing technical role (opposed to taking the R&D route) Responsibilities for Technical Software Support Engineer • You will initially be fully trained on the machine learning platform to understand the intricacies of the product, • You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team), • Manage customer issues from initial report through to resolution, • Basic troubleshooting, and escalation of issues to the tech team, • Give an excellent customer experience throughout the resolution process What this offers • Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates, • An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company, • A good remuneration and benefits package Applications If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address hs been removed by the job-board, full details for contact are available on our website). Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Cloud Support Engineer Location: Southwest London (Office-Based) Type: Permanent Start Date: ASAP Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience delivering innovative IT solutions, is seeking a dedicated Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key Responsibilities Work on a service desk, servicing ticket requests from clients, and providing onsite support. • Create scripts to improve cloud deployment and reporting, mainly in SharePoint, • Act as a dedicated support point for detailed firewall queries, • Maintain strong knowledge of cloud infrastructure and monitoring tools across the team, • Collaborate effectively with external suppliers delivering elements of our service, • Build trust-based relationships with key customers and ensure two-way feedback on products, services, priorities, and challenges, • Provide excellent customer service at all times, • Manage cloud environments, • Update security and network information to reflect infrastructure changes, • Test and roll out updates to firewalls and routers, • Create and manage SharePoint sites and privileges, • Track and remediate compromised accounts, • Demonstrate working knowledge of a leading firewall vendor (FortiGate preferred), • Strong verbal and written communication skills, • Experience on a support helpdesk with a variety of technologies (MSP experience ideal), • Relevant technical certifications, • Knowledge of Power BI and PowerShell is an advantage, • Opportunity to develop skills in new technologies and take control of your technical environment, • Autonomy in your role, allowing for personal growth and efficiency improvements, • Flexible benefits package.

About Us:- Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description • Serve as a key member of the Service Desk team within the SERVICE DESK skill cluster family., • Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently., • Act as a point of escalation for complex technical issues and ensure timely resolution., • Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction., • Monitor and report on service desk performance metrics to identify areas for improvement., • Maintain documentation related to service desk procedures and knowledge base articles., • Support continuous improvement initiatives to enhance service delivery and operational efficiency Roles and Responsibilities: • Provide expert level support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and network services., • Manage incident lifecycle from identification through resolution and closure Communicate effectively with end users to understand their issues and provide timely updates., • Coordinate with vendors and other IT teams for problem resolution and service requests Train and mentor junior service desk staff to build team capabilities., • Participate in change management and problem management activities to reduce recurring incidents Ensure compliance with IT policies standards and best practices Best Regards, Nitin Verma Lead Recruiter – UK & Europe

Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: • Act as the primary escalation point for complex IT and cybersecurity incidents., • Manage and secure core client infrastructure and cloud environments., • Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities – Cyber Security & Centralised Services Manager: • Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events., • Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation., • Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance., • Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus., • Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients., • Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design., • Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling., • Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management., • Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments., • Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager – Key Skills & Experience: • Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments., • Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring., • In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures., • Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems., • Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements., • Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation., • Ability to analyse complex technical and security issues, identify root causes and implement long-term mitigations., • Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients., • Experience creating and maintaining security-focused documentation, SOPs, runbooks and knowledge-sharing resources., • Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture., • Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: • Microsoft Certified: Azure Administrator / Solutions Expert, • CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification, • ITIL Foundation, • Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: • Be part of a technically strong, supportive and collaborative security-conscious team in central London., • Work across diverse clients, technologies and industries while strengthening cyber defense skills., • Play a key role in strategic security projects, incident response and continuous improvement initiatives., • Access ongoing training, certifications and professional development in cybersecurity., • Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration

IT Support Specialist 12-Month Contract – Inside IR35 Kingston-upon-Thames – hybrid working – 3 days a week on site Engineering sector Purpose of the position: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK. How can you support us? Here below your responsibilities:: • Provide 1st and 2nd level IT support to end users resolving hardware and software issues, • Install configure and maintain operating systems and software application, • Liaise with external providers (printing, mobile and audio services), • Participate in IT projects like upgrades, deployments and system improvements, • Prepare relevant assets to be ready for new employees’ onboarding and life cycle, • Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy, • Manage administrative privileges, passwords and user access in line with control procedures and policies, • Amend technical support documentation to ensure guidance on errors and troubleshooting within the team, • Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar Education: HNC, HND or bachelor’s degree or equivalent Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills: MS365 , Windows and Service Now

IT Support Associate Location: London (Hybrid, onsite support required) Rate: £180 per day (Inside IR35) Contract: 6 months (with potential extension) Job Summary We’re seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees in a fast-paced, global environment. You’ll be the first point of contact for technical service requests—resolving hardware, software, and network issues across Windows, macOS, and Linux systems. The ideal candidate is customer-focused, adaptable, and highly organized, capable of maintaining productivity and quality while managing a high volume of support requests. Key Responsibilities • Provide day-to-day technical support to corporate end users via chat, phone, and ticketing systems., • Diagnose and resolve Windows, macOS, and Linux issues., • Document and track customer interactions accurately in the ticketing system., • Support both onsite and remote users, including AV and teleconferencing setup assistance., • Follow standard operating procedures (SOPs) and contribute to knowledge base improvements., • Escalate complex issues and system outages as needed to minimize downtime., • Provide onsite and remote IT support to employees at the London office., • Manage helpdesk tickets and perform hands-on troubleshooting. Top 3 Must-Have Skills: • 3+ years’ experience supporting Windows, Mac, and Linux operating systems in a corporate setting., • 3+ years’ experience in a helpdesk or desk-side support role., • Strong troubleshooting ability across multiple OS platforms., • Experience supporting end users both onsite and remotely., • Proven ability to explain technical issues clearly to non-technical users., • Ability to work independently and as part of a team in a high-volume environment., • Bachelor’s degree in Computer Science or IT-related field., • Certifications such as Microsoft MCSE, MCITP, or equivalent (Active Directory experience)., • Advanced Linux systems administration skills., • ITIL Foundation Certification (preferred). If you are interested please apply or send your CV to

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities • Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely, high-quality support and resolution of user issues., • Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools., • Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth., • Escalation & Issue Resolution: Serve as the primary escalation point for complex technical problems, ensuring swift and effective resolution., • Service Excellence: Maintain service-level targets while upholding a consistent, high-touch support experience across all European offices., • Continuous Improvement: Analyse trends, survey data and ticket metrics to identify improvement opportunities and drive service enhancements., • Process & Documentation: Maintain and enhance helpdesk procedures, documentation and internal knowledge bases., • Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery., • Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle., • Compliance & Security: Ensure helpdesk operations align with data protection and information security policies; collaborate with InfoSec on incident management., • Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high-touch, fast-paced corporate or professional services environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: • Demonstrated experience managing IT support or service delivery teams., • Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred)., • ServiceNow platform experience, • Active Directory, Azure AD, Okta and Conditional Access, • Outlook, Exchange Online, and Intune, • Windows and macOS environments, • Laptop/desktop migrations and mobile device management, • Familiarity with collaboration and storage tools such as Zoom Workplace and Box Drive., • Excellent communication and stakeholder management skills, including at senior levels., • Strong analytical, organisational, and problem-solving capabilities., • Proven ability to remain calm under pressure and de-escalate challenging situations., • Microsoft certifications and experience with workflow automation are advantageous. Soft skills required include: • A proactive, hands-on leader who thrives in a service-driven culture., • A role model for professionalism, inclusion, adaptability and accountability., • A strategic thinker who also excels in day to day delivery. Why join This is an exceptional opportunity to make a tangible impact on the quality and efficiency of IT services within a leading global Investments global organisation. You’ll have the autonomy to shape the helpdesk function, mentor a talented team and contribute to the ongoing transformation of IT service delivery across Europe.

There are 2 versions of this ad. Below is the anaemic version. Bonus points if you can find the more analeptic version. And provide proof of your quest. Good luck! • The 3rd Line Engineer will work for a high-growth, customer-centric, London-based tech business., • The 3rd Line Engineer will earn £50,000+ p.a. plus benefits., • The 3rd Line Engineer will enjoy a strong work/life balance culture and hybrid working., • The 3rd Line Engineer will act as the escalation point for 1st and 2nd line teams., • The 3rd Line Engineer will mentor more junior members of the service desk team., • The 3rd Line Engineer will investigate and resolve complex software and hardware issues., • The 3rd Line Engineer will assist the Project team with IT systems design and implementation., • The 3rd Line Engineer will support the deployment of new systems, upgrades and migrations., • The 3rd Line Engineer will administer servers, networks and cloud infrastructure., • The 3rd Line Engineer will document system procedures, architecture and project plans., • The 3rd Line Engineer will ensure IT systems are robust and free from security threats and vulnerabilities., • The 3rd Line Engineer will foster a culture of first-class system performance tuning and optimisation., • The 3rd Line Engineer will be comfortable with networking concepts and protocols., • The 3rd Line Engineer will be up-to-date with the latest developments in Cloud infrastructure. Still with us? Great. Then please send us a resume and covering letter convincing us that you actually enjoyed reading this ad. We look forward to hearing from you.

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: • Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage., • All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person., • Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not possible to resolve on first contact., • Provide regular updates to the requestor on their tickets regardless of progress made., • Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear., • Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution., • Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support., • Deputise for the senior IT Support Specialist/Lead during absences. Qualifications & Experience: • MS Office 365 Suite (Outlook, Word, Excel, PowerPoint), • Windows 10, • Mobile Devices – iOS & Android, • Active Directory Users & Computers / Azure AD, • Basic understanding of networks (LAN, WAN, WAP, Cloud, IP) Desirable: • Microsoft Exchange Administration Centre, • Microsoft 365 Admin Centre, • iManage Work IT Desktop Support Analyst/IT Support Specialist

At BW: Workplace Experts, we deliver high-performing workplaces across Central London with a relentless focus on our Sauce values: Big Ambitions, Grounded Confidence, Integrity and 0% Ego. With over 300 people, we’re proud to be a trusted partner to leading clients, working together to create inspiring, sustainable, and inclusive spaces. Technology is central to how we work. From digital collaboration through Procore, to data-driven decision-making in Microsoft Fabric, to on-site innovation with tools like OpenSpace, Qflow, HammerTech, and Plucky (our robotic assistant), we are shaping the future of fit-out through smarter, safer and more sustainable delivery. As part of our Data & Intelligence Strategy, our Technology team is expanding to ensure we continue to set the pace in our industry. Purpose Own the day-to-day running of BW’s IT service desk and field support function, ensuring every employee receives rapid, expert help with the hardware, software, networks, and security controls they rely on. Key Responsibilities Service Desk & Incident Control • Operate a friendly and professional helpdesk: monitor tickets, calls and walk-ups., • Triage, troubleshoot, resolve or assign cases promptly., • Proactively follow up on tickets and CSAT surveys., • Analyse service trends against SLA targets., • Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/Autopilot/Kandji., • Enforce MFA, conditional access, vulnerability patching and CIS-aligned baselines., • Run phishing simulations, incident playbooks and device-compliance audits., • Collaborate with the IT Manager on threat monitoring, investigations and ISO 27001 compliance., • Plan and execute application upgrades, Intune policy changes and security updates with minimal user disruption., • Provide on-site support to project locations across Central London., • Maintain a living knowledge base, SOPs and runbooks in FreshService., • Lead, develop and inspire junior members of the team through technical walkthroughs, mentoring and shadowing., • Balance multiple open cases against business impact., • Use ticket analytics to identify automation opportunities, drive shift-left initiatives, and improve service delivery., • Act as a champion for smarter ways of working, leveraging data, AI and automation to deliver better outcomes for BW and our clients. Skills & Experience • Technical expertise across Microsoft 365, Azure Active Directory, Intune, Autopilot, and Windows/macOS environments., • Strong knowledge of networking (LAN/WAN, switching, firewalls, VPN) and troubleshooting connectivity issues., • Familiarity with cloud storage and collaboration platforms such as Egnyte, SharePoint, and Microsoft Teams., • Understanding of SQL databases (Azure SQL, Supabase) and their integration into reporting tools such as Power BI., • Experience supporting mobile device management (iOS/iPadOS, rugged devices)., • Hands-on understanding of cybersecurity frameworks (ISO 27001:2022, ISO 22301, Cyber Essentials Plus, CIS controls)., • Proven ability to manage service desks, incidents, and SLAs using ITIL best practices., • Strong communication and coaching skills — able to support colleagues at all levels and contribute to BW’s culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego., • A proactive approach to automation, AI adoption and process improvement in support of BW’s wider Data & Intelligence Strategy.

Allen Lane are proud to be supporting the London Borough of Newham in their search to appoint a Senior Service Desk Analyst on a permanent basis. This is an exciting opportunity to join Newham’s Digital, Data and Technology (DDaT) service at a transformative time for the borough. You’ll help to deliver secure, reliable, and user-centred digital support that enables staff to provide the best possible services for residents. If you’re a Senior Analyst with at least 2 years line management experience, a passion for great customer service, strong technical expertise and a desire to make a real impact, we’d love to hear from you. The role As a Senior Service Desk Analyst, you will: • Lead and mentor Service Desk Analysts, ensuring the effective management of incidents and service requests across the Council, • Act as an escalation point for complex technical issues, particularly in Windows 10/11, Microsoft 365, Intune, and Azure/Entra ID environments, • Deliver a responsive and professional IT support service that keeps Newham’s systems and users performing at their best, • Diagnose and resolve complex issues, ensuring minimal disruption to services and maintaining high standards of documentation and communication, • Analyse service desk performance and contribute to continuous improvement of processes, policies, and knowledge bases, • Work collaboratively across the DDaT team to promote user-centred service delivery and share expertise, • Participate in the out-of-hours support rota, ensuring consistent coverage and service excellence Key skills required As a Senior Service Desk Analyst, you will bring: • Strong knowledge of Windows 10/11, Microsoft 365 (Exchange Online, Teams, SharePoint), Entra ID (Azure AD),SCCM and Microsoft Intune, • Experience with Active Directory, Group Policy, and PowerShell scripting, • Familiarity with ITIL best practices and incident, request, and service level management, • Excellent customer service and communication skills, with the ability to translate technical information into clear, actionable advice, • Experience mentoring and supporting colleagues to develop their technical and service skills, • A proactive, problem-solving mindset and a collaborative approach to improving IT service delivery What you get in return A salary of £45,750 – £49,056 plus benefits including: Local Government Pension Scheme, Up to 31 days annual leave plus bank holidays, ongoing professional development and excellent flexible working arrangements. How to apply Please submit your CV and a supporting statement (no more than 1,250 words) to by 9am on Friday the 7th November.

About Dalkia in the UK: Jointly owned by EDF Customers and Dalkia, we are a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services. We leverage the strength of our Group, without losing the personability of a smaller business. We are a people-first culture. In fact, our customers tell us that we build the best people and customer relationships in the business. With an annual turnover of over c.£600m, c. 5,000 employees and a diverse and inclusive ethos, we are proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements. With 106 employees, the Dalkia group centre has HR, Payroll, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. We provide technical expertise, governance, policy, guidance and support to the business units to provide a high-quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but also partner with the business functions to embed the values, behaviours and strategic ambitions. Summary of the role: As our Senior Network Engineer, you will be responsible for designing, implementing, and securing complex network infrastructures across multiple sites and cloud environments. This role requires deep expertise in Fortinet, Cisco & other network technologies, with a strong focus on network security, SD-WAN, and cloud networking. The engineer will lead operational activities, manage third-party vendors, and oversee site setups, including mobile connectivity via 4G/5G and Starlink. A key part of the role involves team leadership, security posturing, and ensuring the resilience and compliance of all network services. Responsibilities: As our Senior Network Engineer, you will: • Design, deploy, and maintain LAN/WAN infrastructure across corporate offices, data centres and all Dalkia sites., • Configure, manage, and troubleshoot network security appliances and firewalls, particularly Fortinet FortiGate., • Maintain and optimise switching and routing environments., • Support and enhance SD-WAN solutions, ensuring high availability and performance across remote sites., • Administer and troubleshoot complex BGP configurations and other routing protocols (OSPF, EIGRP)., • Oversee daily network operations tasks, including monitoring, patching, backups, performance tuning, and documentation., • Collaborate with 3rd-party vendors and service providers to ensure timely delivery of services, support, and escalation management., • Ensure security best practices are applied across all network layers, participating in audits and remediation projects., • Participate in the planning and execution of network upgrades, migrations, and disaster recovery procedures., • Provide mentorship and act as a point of escalation for high-severity incidents., • Maintain detailed network documentation, including diagrams, IP schemas, and configuration standards., • Continuous service improvement Behaviours and competencies • Agility – ability to adapt style and approach to meet different needs and requirements., • Analytical – able to analyse data, draw out themes/trends to inform data-driven decisions., • Commercial Awareness – understands the importance of managing costs and expenses, applying the necessary controls., • Communication – able to adapt style and approach to enable a diverse audience to connect with the messages and understand the purpose., • Empathy and compassion – People First always, • Discretion and ethics – mature attitude to managing confidential and sensitive information., • Quick decisions – based on well-reasoned thinking., • Integrity, • Risk Management – is aware of the impact on risk to the business and applies the necessary controls., • Initiative: Proactively takes ownership of tasks while looking for opportunities to improve processes, • Accountability: Takes responsibility for tasks and ensures accuracy and compliance with established procedures, • Customer Service Orientation: Shows a customer-centric approach to delivering services, providing timely and helpful support to Dalkia employees., • Team Player: Ability to collaborate and work as part of a team and across the organisation. Skills and experience: • High degree of attention to detail and numerate, • Strong experience with:, • Fortinet FortiGate firewalls (VPNs, IPS, UTM, HA), • Fortinet Switches & Access Points, • Fortinet software and security services, • Cisco routers, switches, and wireless infrastructure (IOS, IOS-XE, NX-OS), • HP Aruba switches, • Deep knowledge of network security principles, firewall rules, VPNs, VLANs, and NAC., • Advanced configuration and management of FortiGate firewalls, FortiManager, FortiAnalyzer, and FortiSwitch., • Deep understanding of Fortinet Security Fabric, including integration across endpoints, networks, and cloud., • Proficient in Fortinet security policies, UTM features, and threat intelligence., • Practical experience managing and supporting with SD-WAN, site setup, and mobile connectivity solutions., • Proven experience with BGP, OSPF, and other dynamic routing protocols in complex multi-site topologies., • Experience with data centre networking and high-availability designs., • Comfortable leading incident response and conducting root cause analysis., • Demonstrated leadership experience, including team management and vendor coordination., • Licence understanding and management., • Solid understanding of network monitoring tools (e.g., SolarWinds, PRTG, or similar)., • Experience with ITIL processes and change management practices is a plus., • Excellent organisation and administration skills, • Good knowledge of Service Desk Management Systems, • Have the ability to multitask and prioritise workload, while maintaining efficiency and quality of work. Our Values: • People First – it starts with health, safety and wellbeing: We look out for each other – not just making sure we’re physically safe but we look after each’s wellbeing too., • Better Together – a collaborative team: We work together, respecting and listening to each other’s point of view., • Trusted Partners – dedicated to our client’s success: Our clients’ have to know they can rely on us, and we should continuously work on building great relationships with them, • Taking Responsibility – making a positive difference: Being responsible employees, customers and people is also very important, we have the opportunity to make a positive difference for our immediate, and the wider, environment through our action Equity, Diversity and Inclusion: At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you. So, what's in it for you? Firstly, you get to join a fantastic, friendly, forward-thinking team of people, who will welcome you and are passionate about the work that we do. We also offer a wide range of benefits and rewards. • Flexible working, • A competitive salary package, • We pay for professional memberships relevant to your role and invest in our people’s professional development, • Pension Scheme, • Private Healthcare, • Life assurance, • 25 Days Holiday PLUS Bank holidays, • Cycle to work scheme, • Salary sacrifices electric vehicle scheme – where we help you lease an electric vehicle for a fixed monthly cost, • Access to our Benefits platform with a wide range of retail discounts.

1st Line Support Engineer Up to £28,000 DOE London I am recruiting in London for a 1st Line Support Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along with either AZ-900 or SC-900 As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Experience: • MSP background, • 1-2 years proven experience in an IT support role, • Experience of working to an ITIL framework in a service desk capacity, • Microsoft Windows Server 2016 - 2022, • Microsoft 365 Support for Email, SharePoint, OneDrive and Teams, • Active Directory Management, • Windows 10, 11 Operating System Support, • Apple OS and Apple Mac support experience, • Microsoft Office Suite, • Backup Technologies such as DATTO, Acronis, • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress., • Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards., • Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA)., • Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible., • Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact., • Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager., • Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

EAB is looking to recruit an IT support engineer for an initial 6-12 month contract role, to support our busy IT service desk. Job Summary: Be at the fore front of 1St & 2nd Line IT Support in the Bank at the high-end Park Lane, joining our Support Team. Covering a range of various duties from; Desktop and Mobile support, to supporting our 200 + User base across London, Paris and Jordan (Amman). 5-days a week onsite support with very limited to zero working from home, AV Support and other IT projects support. You will need to be eager to learn, listen, adapt and provide a positive can-do attitude. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various exciting streams of IT projects for 2025/26 year (examples - Office 2024 roll out / Improvements on ITSM, Windows 11 roll out to all User hardware and much more). Principal Accountabilities and Duties: • Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company Arab Bank (Jordan) and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota-based between the engineers in the team., • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users., • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles, • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of IT operations, • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects, • Ensure all key data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes., • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit., • Ability to educate and support User bases of varied level of IT knowledge, • High standard support for our VIPs (C – Level and Heads of Departments) – understanding of ‘users come first’ Qualifications, Knowledge, Skills and Technical Experience Required: • Experienced in using ITSM platforms (halo / service now / manage engine / top desk / alloy navigator), • Exposure to Market Data, Bloomberg, Trader Support (bonus), • Microsoft Windows 10 /11 (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way)., • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm (desired), • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level, • Laptop VPN troubleshooting and Support., • PowerShell to a beginner level Personality - Additional Skills: • Very Competent in Communications, Self-Organisation, Multi-Tasking and Prioritization., • Self-driven to accomplish Tasks for the Team and having the inner motivation to succeed., • Forward thinking mind set and ability to adapt to a continuously improved IT environment and be a focal point of our Support Team Desirable Skills: • ITIL V3 / V4 Foundation Certified, • Experiencing supporting in a Banking environment, • Exposure to a corporate environment where its target oriented and of high demands

Service Desk Analyst – City of London – Windows, SCCM, Active Directory, VDI, O365, ServiceNOW - £40,000 - £44,000 A leading brokerage based in the City of London is looking to hire a talented Service Desk Analyst to join their already established support function. In this role you will act as the first point of contact for employees who are experiencing IT related issues. Daily responsibilities will include: resolving queries, troubleshooting, escalating to specialists when needed and managing the technical relationships with the internal users. You will get exposure to a broad range of technologies and be expected to work to an ITIL framework. It is necessary that SLAs are met and customer service levels are maintained. To be considered for the role you will require the following skill-set: • Windows OS, • SCCM, • VDI, • ServiceNOW, • O365, Active Directory This is a fantastic opportunity to work for a market-leading financial firm who are at the forefront of technology. If you want to work for a company who truly invest in their employees then please apply now. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 07906 861860 / Service Desk Analyst – City of London – Windows, SCCM, Active Directory, VDI, O365, ServiceNOW - £40,000 - £44,000

IT Support Engineer - 3 Month Contract (Likely Extension) Location: Central London (Onsite Tuesday–Thursday) Contract Length: 3 Months - this role could become permanent at the end of this 3 months. Start Date: ASAP **Note that this role is a part time, 3x day a week role and would require you to be on site in Central London. Overview: You will join a dynamic business in the HR Tech Space. You will play a key role in providing Tier 1 / 1st Line IT support across a predominantly Mac-based environment. This is a great opportunity for someone with a strong foundation in IT support who thrives in a fast-paced, tech-driven workplace. Any experience of working with and supporting Google Workspace and OKTA administration would be highly advantageous. Jamf would also be great, but these are non-essentials. Key Responsibilities: • Provide 1st line support to end users, both remotely and onsite, • Perform hardware setup in a predominantly Mac Environment (90%) and some Windows (10%), • Carry out account setup and deactivation, • Unlock user accounts, reset passwords, and manage account access changes, • Respond to user requests and prioritise support tickets accordingly, • Work closely with internal teams to escalate and resolve technical issues Technical Requirements: • Prior experience in an IT Support or Service Desk role, • Strong knowledge of MacOS (90% of the environment); experience with Windows also needed, • Familiarity with Google Workspace, • Experience with Jamf and OKTA would be a big bonus!, • Experience with basic user account administration tasks (e.g., unlocking accounts, password resets), • Excellent communication & customer service skills Additional Information: • This is an initial 3-month contract, with high likelihood of extension, • Onsite presence required 3 days per week in Central London (Tuesday to Thursday) Role Summary Location: Central London (Onsite Tuesday–Thursday) Contract Length: 3 Months (with a high possibility of extension) Rate: £225 - £250 per day outside of IR35 Start Date: ASAP

Full-Stack Engineer - Fixed Income Trading A top-tier hedge fund is hiring a Full-Stack Engineer aligned directly to a high-performing Fixed Income trading desk. This is not a platform role - you’ll sit close to the risk and P&L, build tools traders actually use in live markets, and ship fast. What you’ll build: • Pre-trade analytics (liquidity / pricing / scenario / what-if) and risk calculation services used in real time on the desk., • Low-latency data services and streaming APIs (WebSockets / gRPC etc.) for live market and risk data., • High-performance trader-facing UIs: time series views, blotters, RFQ / axe views, portfolio & risk dashboards., • End-to-end systems: you design it, build it, productionise it, support it. CI/CD, testing, observability, the lot. What you're gaining: • Direct line to PMs / traders / researchers., • Zero “just keep the lights on” work: everything is about edge, speed, and better decisions., • Top of the market compensation., • High visibility. High expectations. No bureaucracy. Core requirements • Expert-level proficiency in Python and JavaScript/TypeScript/React., • 3+ years’ professional software engineering experience., • Strong CS fundamentals (data structures, algorithms, performance)., • Comfortable building for live, data-heavy, real-time environments., • Sharp communicator who’s happy to sit with risk takers, challenge ideas, and ship what they actually need., • Upper Second Class or above in BSc in Computer Science or related STEM discipline from a Russell Group university (or international equivalent from a top-ranked university). Nice to have (not required) • Fixed income / macro / FX / electronic trading / risk experience., • Background in real-time, data-intensive, or low-latency environments. If you’re impact-led, comfortable owning production software that sits next to real money, and want to work where engineering output is directly tied to P&L, this is that role.

As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers experiencing technical issues. You will often be the go-to person for resolving advanced technical challenges that require a high level of knowledge and expertise. In addition to providing direct support, you will also follow processes and perform administrative functions. This includes working closely with the 3rd Line resolver teams to investigate incidents affecting the supported platforms, whether detected by our monitoring toolset or reported through the Service Desk ticket logging process. A solid theoretical knowledge base is crucial for a 2nd Line Engineer, as it enables you to troubleshoot and resolve issues effectively, ensuring the smooth operation of our systems and maintaining a high level of service for our customers. Shift Pattern: 4 shifts On - Fri to Monday, including weekends – 8:00am to 6:00pm 3 Days Off - Tues to Thurs What you will do • Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:, • Incident Diagnostics and Assistance, • Log Monitoring and Analysis, • Rule base Auditing and Advisory, • Device Software Upgrades, Patches, and Bug Fixes, • Configuration Backup / Restore, • Rule base and Network Configuration Change Management, • Collaborating with 3rd line support to resolve critical issues, • Maintain technical accreditations in line with catalogued services., • Set up and complete scheduled tasks when required., • Escalate and work with vendors when needed., • Provide handovers to the following shift pattern, • Raise potential service issues with Problem and Incident Management., • Recommend and deploy changes via the change management process when needed., • Take part in shadowing activities and the facilitation of learning., • Assist the Service Desk and Desk and 1st Line Engineers as required., • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan., • Provide technical assistance to the transition of new customers., • Provide remote support on a rota:, • 4 shifts – Weekend Day – 8:00am to 6:00pm What we expect of you Minimum basic requirements • 2-3 years of experience in a similar SLA-driven support role., • Proven experience delivering projects and complex changes., • Extensive knowledge working within a Cisco Switch/Router environment., • Good level of knowledge/experience in the following technologies (Certification an advantage), • Fortinet, • Checkpoint, • Palo Alto, • Cisco, • Cisco Meraki, • HP Aruba, • F5, • Azure and AWS Preferred skills, experience, and qualities needed • Netscaler / F5 Load balancers, • HP Switching, • Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably, • Security Clearance (SC) or ability to obtain, • Experienced in ITIL best practices

We are hiring for eFX Low Latency Java Developer for our client's project based at London, UK – 3 days per week Onsite Role Description: • This is a high profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk. The team consists of Java and C# developers, developing server-side and UI components respectively. This role is specifically a Java role, encompassing low latency market connectivity work and associated services around that., • It is a hands on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and also execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement., • Knowledge of FIX is required, knowledge of FX or similar low latency trading systems is desired. A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage. The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side., • The role will report via the Head of Algo IT to the Head of eFX IT. Your core attributes will include: • Clear communication & systematic reasoning., • Deep experience with Java working in a similar environment., • FIX and other market protocols, • Have front office knowledge of the FX business or quantitative finance., • UNIX OS knowledge., • Knowledge about software delivery process and methodologies. Key Responsibilities • Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L., • Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams., • Be comfortable performing analysis in a high frequency low latency environment., • Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build., • Provide technical assistance and 3rd line support to internal Production Support teams., • Participation on software releases which may be performed out of hours/weekends., • Participate in sprint planning and estimation and provide regular status updates to project managers., • These responsibilities are not intended to be prescriptive – it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities. Legal and Regulatory Responsibilities • Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the London Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer., • Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI Support Engineer. This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: • Solve complex client challenges through high-quality technical support., • Work side by side with our developers to fix issues fast and improve product stability. Responsibilities • Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and ensuring issues are resolved efficiently., • Collaborate closely with the development team to rapidly identify, report, and fix bugs, improving product reliability and user satisfaction., • Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality., • Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency., • Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing., • Build and maintain internal tools that make the support process smarter and more effective., • Stay ahead of the curve by keeping up to date with the latest trends in software engineering and AI, and sharing knowledge across the team. Essential Knowledge, Skills & Experience • A degree in Computer Science, IT, or equivalent hands-on experience., • Strong problem-solving skills, with the ability to break down and resolve complex technical issues quickly., • Clear communicator who can explain technical concepts to both technical and non-technical users., • Comfortable working independently and as part of a collaborative team in a fast-paced environment., • Hands-on experience with C#, Angular, and SQL, with a willingness to deepen expertise., • Familiarity with version control systems (Git) and modern development practices. Desirable Skills & Experience • Curiosity about or experience with AI-powered development tools (e.g., GitHub Copilot, ChatGPT, OpenAI APIs)., • Exposure to AI-assisted automation in support workflows or development., • Understanding of machine learning basics or awareness of AI frameworks., • Experience with cloud platforms (AWS, Azure)., • Knowledge of scripting languages (e.g., Python) to support automation. What can Synetec Offer you: • Competitive salary: £30,000 – £35,000 + performance bonus., • Hybrid working: Flexible hours with a mix of home and office (currently 1 day per week in London)., • Time off that matters: 23 days’ annual leave plus 3 working days between Christmas and New Year., • Private healthcare: Provided after 12 months of service., • Career growth: Ongoing training and upskilling, with a focus on AI tools and emerging technologies., • Great location: London office near London Bridge station and Borough Market, • Collaborative culture: Join a close-knit, supportive team where your ideas and curiosity are valued. Interested? Follow our LinkedIn page to stay updated on company news and future opportunities!

About us Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans. Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs. Our savings proposition is delivered online via our website, and is focussed on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts. Our business model and strategy are underpinned by our core purpose to ‘Help More People Find a Place to call Home’. We are here to help the under-served, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender. Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems. As a fully regulated UK based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it. As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethic and gender diversity through our EDI commitments. Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women. With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK. Our Culture We are proud to have built a culture founded on an ethos of caring, and that sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis. We genuinely care about delivering the right outcomes for all our stakeholders who we consider through the cultural framework as our customers, colleagues, company and communities that we operate in. By Joining Vida you will have a sense of belonging in what is a diverse and collaborative environment, where you will be empowered to take responsibility for driving delivery. We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do. Role Overview: The Systems Developer role is a hands-on role which will work closely with the business to develop and maintain our end-to-end Mortgage Ecosystem. There will be a split between BAU activities to support the live environment and project focused development to drive product innovation. The ideal candidate will have 3+ years’ experience in technology and a minimum of 3 years of specific experience in technical development ideally within Financial Services and having worked on a Mortgage platform. This role will be comfortable working withing the full breadth of the business, working closely with stakeholders including the C-suite. Key Responsibilities: • Work closely with senior stakeholders in the business to consult on business change requests/business requirements and translate these into technical requirements., • Manage and monitor tickets incoming from the business relating to issues and requests for both the Originations Mortgage platform and the Mortgage Retentions platform., • Develop a solid understanding of the solution being designed and built., • Plan, coordinate, and execute deployments across environments, ensuring smooth transitions and minimal downtime., • Support tertiary services that integrate to the mortgage platforms, collaborating with other technical teams and 3rd parties where required., • Write and maintain technical knowledge base articles and troubleshooting guides., • Ensure consistent service quality and adherence to internal standards, including Technical Change Management and Incident Management., • Collaborate on incident response activities, ensuring timely resolution and communication., • Have a good understanding of the Change management process., • Work and collaborate with other areas of the business to help drive cross functional projects., • Maintain awareness of regulatory obligations and ensure service desk practices align with financial services standards. Requirements: • Advanced level (knowledge and experience) of programming languages and methodologies., • Extensive knowledge of MS SQL Server., • Extensive knowledge of JSON, XML., • Extensive experience of writing and using Use Cases., • Excellent ability to provide near accurate estimates and plan ahead., • Experience working in all phases of SDLC - Analyse, Design, Develop, Test, Deploy, Monitor, Optimise., • Experience in analysing system/application performance, utilising appropriate toolsets to gain insights., • Experience with incident management and change control processes., • Experience working in Agile (SCRUM) projects., • Highly numerate and literate, with the ability to produce top quality written specifications., • Experience working in Financial Services; Mortgage industry experience is highly desirable, • Excellent analytical skills. Our Values Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day. We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are: Visionary- We innovate and break old habits, thinking big and pushing boundaries together as one team Inclusive - We value each other’s differences and work to see people for who they really are Dynamic - We are flexible and fast, cutting through complexity and never accepting second best Authentic - We are honest and genuine, what you see is what you get Benefits We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.

Our client is looking for a motivated service desk engineer looking to grow their career. Offering a strong progression plan and lots of training as well as a solid salary and interesting modern tech stack. Experience Required: • 1–2 years of experience in user desktop support with strong technical capabilities in this area., • This experience should either be within a Managed Service Provider (MSP) environment or involve full IT responsibility in a small business setting Key Technical Skills: • Practical experience supporting Windows desktops, including building PCs and troubleshooting issues related to operating systems, drivers, and software., • Proficiency in supporting all versions of Microsoft Office, resolving a range of user-related issues., • Experience with server administration tasks, such as managing Active Directory, applying group policies, and resolving login issues, including those related to remote access., • Administration of Microsoft 365 services (Exchange, SharePoint, OneDrive), including handling mailbox limits, shared mailboxes, and file/folder permissions., • Support for mobile email, including setup and sync troubleshooting for mailboxes on smartphones., • Ability to work independently, with a strong eye for detail and documentation. Must understand how to appropriately engage with users at varying levels of seniority and effectively prioritize tasks., • Basic scripting abilities, particularly with PowerShell or batch files., • Experience configuring and troubleshooting firewalls, ADSL routers, and VPN clients., • Completion of at least one Microsoft certification exam., • Familiarity with Apple Mac systems., • Knowledge of virtualization platforms such as Hyper-V or VMware., • Experience in building and setting up Windows Servers.

Middle Officer - LNG desk Commodities Trading London, UK Cititec is partnered with a top commodities trading firm who are looking for an LNG Middle Officer, focussing on PnL and positions reporting, to join their middle office team. This role plays a key part in producing daily P&L, exposure, and pricing reports, while also supporting the trading desk with cargo economics, scenario analysis, and optimisation strategies. Key Responsibilities: • Prepare and deliver accurate daily P&L, position, and pricing reports for the LNG trading desk., • Perform daily marking of LNG curves, engaging with traders when necessary to validate prompt market levels., • Track and analyse market developments to form an independent perspective on prices and trends., • Support the desk by modelling cargo economics, running scenarios, and identifying optimisation opportunities., • Clearly communicate P&L drivers and position details to front office and management., • Operate and interpret external valuation models for complex deal structures., • Proactively monitor and reconcile P&L and risk exposures to ensure positions reflect actual value., • Build, maintain, and enhance tools used for P&L analysis and position queries., • Maintain up-to-date documentation on structured deals and middle office procedures., • Take ownership of middle office tools and ensure their reliability., • Coordinate with external auditors during annual reviews and reconciliations., • Partner with IT teams to support, develop, and test enhancements to the ETRM system. Qualifications: • Experience working in an LNG/Gas Risk/Middle Office function, • Strong understanding of physical markets, • Strong IT skills in Excel & SQL, • Bachelor’s degree and or Masters, in a science, mathematical, engineering, accounting or economist discipline.

We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure. The role: • Deliver first-line support and troubleshooting for desktop and infrastructure issues., • Escalate complex cases to senior engineers with root cause analysis., • Carry out daily system checks (servers, networks, comms rooms, backups)., • Support the IT team with technical tasks, maintenance, and updates., • Keep clear records and communicate effectively with clients and team leaders. Experience: • Previous IT support desk, analyst, or network experience., • Strong troubleshooting and problem-solving skills., • Excellent communication and customer service abilities., • A real passion for IT with a drive to learn and grow., • CompTIA A+ certification (desirable)., • Experience in retail, hospitality, or leisure is an advantage. Why join? • Work across dynamic London sites with varied systems and environments., • Be part of a supportive IT team with real opportunities for growth., • Progression pathway into infrastructure engineering and senior technical roles., • Exciting, hands-on work including market support and project installations (from end-user equipment to CCTV, switches, and more).

Love building brand love online and IRL? Obsessed with scroll-stopping content, growing communities, and getting stuck into startup life? You might just be our next Content & Community Intern. Grub Club exists to support doggedly devoted pup parents with food and treats that are naturally sensitive-friendly, determined to put the fun in functional – all while drastically slashing CO2eq. emissions. We’re a fast-growing challenger brand with a loyal pack of subscribers, retail listings with Pets at Home, Planet Organic and more, and an exciting NPD pipeline over the next 6-12 months. We’re looking for someone who can bring our brand to life across socials, grow our community, and help more pet parents discover the benefits of Grub Club. WHAT YOU’LL BE DOING 🎥 Content Creation & Social Media • Support with our content calendar and create engaging social-first content across Instagram, TikTok, Facebook, and LinkedIn, • Help plan, shoot, edit and post videos and UGC with a strong grasp of our tone and audience, • Help run our Facebook VIP group (The Grub Club) and turn it into an active, loyal community, • Reply to DMs, comments, and questions with wit, warmth, and brand flair, • Assist with influencer relationships, especially in the pet/lifestyle space, • Help bring to life IRL moments like sampling, activations, or dog-friendly pop-ups, • Keep an eye on trends (social, cultural, pet-related) and feed ideas into the content pipeline, • Assist with tracking performance and engagement; share learnings and suggestions for what to double down on ABOUT YOU 🔥 You’re creative, hands-on, and ready to get stuck in and work hard 🐶 You love dogs 📱 You live and breathe social - TikTok, Instagram, stories, reels, trends, and soundbites 🧠 You get brand - especially the difference between looking good and feeling right 📈 You’re comfortable learning how to track what’s working (and what’s not) 🤹 You’re organised enough to support a content calendar and juggle lots of plates 💼 You’re ready to take ownership and responsibility. Working collaboratively and independently, running with things, making decisions, and getting stuff done is the order of the day 🧠 You’re eager to learn. Things happen really quickly at Grub Club, and we’re often all learning as we go. We operate under a lot of ambiguity and if you’re ready to embrace that, you’ll fit right in In return, we can offer a huge amount of personal and career growth. We’re a fast-growing business in a market with enormous opportunity (30m+ pets in the UK), so the right person can really make a difference, and a career for themselves. You’ll work with a small but fantastic team, who genuinely love their work and care about building a positive work environment, in a great London Bridge office alongside some of the UK’s most exciting consumer brand startups like Suri, Spacegoods, and Surreal. WHAT WE’RE LOOKING FOR ✅ Ideally some previous experience (internships, freelance, personal projects) in social, content, or community work ✅ Pro at shooting/editing phone-first content (CapCut, Canva, or Adobe welcome) ✅ Strong writing and communication skills, especially for captions, comments, and email ✅ Bonus: pet industry or FMCG/CPG experience (but not essential) – if you can demonstrate a strong interest in this space, that’s usually enough! ✅ Based in/around London, with min 4 days a week in our London Bridge Office. That said, this isn’t your average desk job – you’ll be out in the wild surrounded by dogs making content a lot of the time too! WHAT YOU'LL GET 🐾 A front-row seat in one of the UK’s most exciting challenger pet brands 🎥 Creative freedom to contribute and experiment 🌱 A brand that stands for something (healthier dogs and planet) 🎉 An awesome, passionate team that’s scrappy, supportive, and serious about fun 💰 Paid internship (market related) 🦴 Free Grub Club food & treats for a special pup in your life 📆 Duration: 6 months with a strong preference to convert to full time READY TO JOIN THE CLUB? Drop your CV and a cover letter to . Due to the number of applicants for this role, applications without a supporting cover letter are unlikely to be reviewed. Bonus points for a video, TikTok, meme or post idea that shows us your vibe. Let’s make sensitive dogs (and their humans) fall in love with Grub Club. We’re an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all humans (and dogs).

Please only apply if you have experience in IT support within a law firm environment. Previous experience in a Service Desk role within a law firm, ideally 2 years+.

We are seeking an experienced Service Desk Manager/Lead to join our growing IT Service Desk team. Espire Infolabs is hiring for Service Desk Manager/Lead for London, UK location. Manage and lead the IT Service Desk, ensuring timely resolution of support tickets.

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed.A progressive org

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: • Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite., • Strong interpersonal skills with the ability to explain technical concepts to non-technical users., • Experience working within a Level 2 service desk team in a complex organizational environment., • Solid understanding of networking, operating systems, VPNs, and application deployment., • Familiarity with iOS devices in managed environments., • Hands-on experience with laptop imaging, maintenance, and repair., • Knowledge of Microsoft Intune in a managed services context., • Good understanding of ITIL service delivery processes., • Strong analytical skills and technical knowledge of hardware/software systems., • Experience using ServiceNow for IT service management. Mandatory Technical Skills: • Windows Server, • EUC (End-User Computing) Desktop Engineering, • Azure Virtual Desktop Please apply with your up to date CV in English.

Role Title: Junior KDB+ Developer Location: London, UK On-site working Full time employment Start Date: ASAP Overview • Our consultant will be sitting within our client's eFX technology department that is responsible for a suite of applications and services that form the core of the eFX business line servicing clients, internal sales, and other branches of the group., • The suite includes connectivity to markets and multi-dealer venues, single dealer platform, pricing and trader tools, and supports FX spot, forward, options and deposits. The services are implemented in C#, Java and KDB+., • The FX business is looking to improve their electronic footprint by leveraging KDB+ to determine client toxicity, back-testing and parameterisation of trading strategies, real-time generation of key technical indicators, etc., • The role is within a small team focused on pricing and risk management for the electronic trading desk for FX, and for MIS-style reporting information for wider sales teams and interested parties. The team has short feedback cycles, frequent deliveries in the range of hours to days, direct contact to stakeholders and the trading desk. Mandatory key skills to perform the duties • Solid experience with Q/KDB+ creating and managing large KDB stacks., • Knowledge of software delivery process and methodologies., • UNIX OS knowledge. Desirable skills to have added value • Clear communication & systematic reasoning., • Have front office knowledge of the FX business or quantitative finance., • Knowledge of data visualisation tools like Altair Panopticon or Power BI would be a distinct advantage KEY RESPONSIBILITIES • Work closely with the FX front office team by taking requirements and developing user analytics and solutions to aid MIS, pricing/trading algorithms and ultimately P&L., • Prototype solutions in a fast, agile manner with numerous demands from Front Office teams., • Be comfortable performing analysis and manipulation of large data sets in a high frequency low latency environment., • Provide technical design, architecture and infrastructure expertise to support the growing KDB+ footprint within the bank., • Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build., • Provide technical assistance and 3rd line support to internal KDB+ Production Support teams., • Participation in software releases which may be performed out of hours/weekends., • Participate in sprint planning and estimation and provide regular status updates to project managers. WHO WE ARE Quanteam Group is a Consulting firm specialized in the Capital Markets industry, in Paris, London, Krakow, Brussels, New York and North Africa. Since 2007, our 800 consultants provide major clients (Corporate & Investment Banks, Asset Managers, Hedge Funds, Brokers and Insurance Companies) with expertise in several projects such as Financial Engineering, Quantitative Research, Regulatory Implementation, IT Transformation & Innovation. The firm mainly takes part in: • Business consulting: Quantitative research, Risk management (e.g. Market risk, credit risk, counterparty risk), Banking regulations (e.g. Basel III, Solvency II, FATCA, EMIR, MiFID), Pricing & Valuation, Organizational Transformation & Process Improvement., • IT & Information systems consulting: Business Analysis, Project Management, Change management, Front Office Support (functional and technical), Development (e.g C++, Python, C#, Java, VBA), Financial Software (e.g. Sophis, Murex, Summit, Calypso), IT Transformation & Innovation. As part of Quanteam Group, Quanteam UK & PL has today more than 80 consultants, working for major Capital Markets institutions in London and Krakow.

Job: XVA/CCR Quant Analyst - Senior Associate / AVP Location: London, UK Hybrid working – 3 days on-site Full Time End Client Sector: Investment Banking Job Overview: The XVA Quant will be sitting within the XVACCR, Collateral & Credit Quantitative Research. The mandate of the quant team is to produce quantitative modelling and innovative solutions for XVA, Counterparty Risk, Collateral and Credit topics. The quant team regularly interacts with a broad scope of internal clients: • XVA and Scarce Resources desk for XVA pricing and modelling, • Risk department for Internal & Regulatory CCR, Accounting XVA, and SIMM, • Collateral desk for discounting, SIMM and IMVA with CCPs, • Trading and Risk Management for Credit derivatives. The quant team closely works with the business to study and assess the models’ behavior and performance. It also plays a significant role in several strategic XVA and RWA projects by producing computational blocks using cutting-edge modelling and implementation techniques to ensure the bank can cope with the increasing list of regulatory measures (XVAVaR, SACCR, FRTB-CVA …) and metrics needed to manage our XVA reserves properly (Optimization modules, Sensitivities with AAD, Machine Learning …). The quant team continuously builds and upgrades XVA libraries and platforms to implement regulatory changes in an optimized architecture. The team is also actively participating in developing the Collateral management platform for CCP and EMIR Initial Margin and working on various FO and Risk systems migration projects, supporting the XVA and Scarce Resources Management and Collateral Management functions. KEY RESPONSIBILITIES • Define and implement tools and pricing models for Collateral management activity (IMVA-CCP, SIMM …), • Define and implement mathematical tools and pricing models for XVA-linked activity, • Interact and support Trading, RPC and IT partners. PROFILE REQUIREMENTS • High programming skills (C++, SQL, C#, VBA …)., • Good knowledge of numerical methods such as: Monte Carlo, Optimisation algorithms, … ., • Recent experience and strengths in most of the following:, • Distributed computing and Inter-process communication, • Multi-threading programming, • Microsoft products: Office, VC++, VBA, • SQL, Access, Oracle, • Web technologies: XML, XSLT, • Strong team orientation, ability to work alone and highly self-motivated, • Able to adapt and learn new technologies quickly, • Results and time oriented, • Excellent analytical and problem-solving abilities, • Creative, can devise and implement multiple solutions, • Good communication skills - both verbal and written, • Previous experience XVA and/or RWA optimisation WHO WE ARE Quanteam Group is a Consulting firm specialized in the Capital Markets industry, in Paris, London, Krakow, Brussels, New York and North Africa. Since 2007, our 800 consultants provide major clients (Corporate & Investment Banks, Asset Managers, Hedge Funds, Brokers and Insurance Companies) with expertise in several projects such as Financial Engineering, Quantitative Research, Regulatory Implementation, IT Transformation & Innovation. The firm mainly takes part in: • Business consulting: Quantitative research, Risk management (e.g. Market risk, credit risk, counterparty risk), Banking regulations (e.g. Basel III, Solvency II, FATCA, EMIR, MiFID), Pricing & Valuation, Organizational Transformation & Process Improvement., • IT & Information systems consulting: Business Analysis, Project Management, Change management, Front Office Support (functional and technical), Development (e.g C++, Python, C#, Java, VBA), Financial Software (e.g. Sophis, Murex, Summit, Calypso), IT Transformation & Innovation. As part of Quanteam Group, Quanteam UK & PL has today more than 80 consultants, working for major Capital Markets institutions in London and Krakow.

Venn Group are working with a University to hire an Senior Network Engineer on a contract basis, to provide expert-level technical support, resolve complex issues, and to assist with their Network re-architecture. This role is crucial to ensuring seamless network infrastructure across the University. Employment type: Contract Location: Central London Onsite requirement: 1 day per week Salary: £500 Day rate Responsibilities in post: • Lead the design, implementation, and support of core data networking and wireless infrastructure, ensuring systems meet user needs and align with the University’s IT strategy., • Drive capacity planning and technical development for network services, improving processes, tools, and documentation to enhance support and service delivery., • Develop and test network solutions, focusing on data, voice, and wireless technologies; contribute to strategic planning and service improvements based on feedback and research., • Coordinate with external vendors to ensure effective delivery and support of third-party network and telecom services., • Lead project work using the Information Services framework, managing your own tasks and supporting the team to meet deliverables and customer expectations., • Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices., • Collaborate across departments to support integrated IT services and promote business continuity, sustainability, and corporate responsibility., • Ensure proper network management and documentation, supporting disaster recovery and staying current with evolving networking standards and technologies., • Handle support requests and troubleshooting, proactively addressing performance issues and ensuring timely responses to user queries via the Service Desk., • Perform additional duties as assigned by the Team Lead, within your area of expertise. Essential Experience • Essential: Working on large Networking / NAC / DDI / WiFi projects, ideally concurrently as part of wider network re-architecture projects., • Essential: 5+ years’ experience in Senior Networks technical roles., • Essential: SME and Technical leadership experience, working and collaborating as part of a team., • Essential: Excellent communication, engagement, proactive, positive, can do attitude., • Essential: experience with Palo Alto firewalls, Aruba & HP switches, Infoblox DDI, Meraki & Aruba Wi-Fi, Aruba ClearPass., • Essential: Working in an ITIL environment with change & incident management., • Essential: Presenting technical solutions confidently to relevant approval boards., • Essential: Creating and reviewing High and Low level technical documentation, technical standards and processes. As part of the role you will need experience in. • DDI (DNS DHCP IP) cleanse, config, consolidation., • VLan, subnet & security zone config & migrations., • Edge, distribution switch config, installation / replacements., • Core switch replacement., • WiFi AP config, installation / replacements., • 802.1x & NAC config & deployment., • Citrix Netscaler MFA configuration., • Monitoring & alerting solution configuration & deployment. This role is moving quickly so early applications are encouraged to avoid missing out. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates. To apply or for a further discussion, contact Sam on 07441916131

Lead Manufacturing Engineer SW London Are you a hands-on Manufacturing Engineer with a passion for process improvement, NPI, and driving innovation in electronics or device assembly, ready to take full ownership of a busy manufacturing area and shape its future. This isn’t just a technical role — you’ll have the authority to drive strategy, optimise processes, and influence senior leaders to deliver tangible business impact. Join a growing business that blends cutting-edge product development with high-mix, low-to-medium volume manufacturing. You'll work alongside cross-functional teams to optimise processes, support new product launches, and lead continuous improvement initiatives that truly make an impact. You won’t be stuck firefighting here. This is a real opportunity to shape how things are made — from new product launches to smart process improvements in a high-mix, low-to-medium volume manufacturing environment. The role in 60 seconds: You’ll own the manufacturing area end-to-end, from process design to execution and improvement, leading NPI projects, turning prototypes into optimised production processes. Implement APQP, PFMEA, control plans and capability studies to ensure product quality. Drive Lean and Six Sigma initiatives that improve efficiency, yield, and cost-effectiveness. Influence board-level decisions with clear strategy and data-backed recommendations Solve complex production challenges and see your ideas implemented on the shop floor. You’ll work with passionate teams across R&D, Quality, Production and Supply Chain. Why this might just be your next big move: • You’ll be more than a cog in the wheel — your voice matters here, • You’ll play a key role in bringing new tech from prototype to production, • You’ll leave things better than you found them — and be recognised for it, • You’ll collaborate with sharp, cross-functional teams in a growing, tech-led business, • You’ll be hands-on — not desk-bound Implement APQP, PFMEA, control plans, Run@Rate, and capability studies to ensure product quality Drive Lean and Six Sigma initiatives that improve efficiency, yield, and cost-effectiveness Influence board-level decisions with clear strategy and data-backed recommendations Solve complex production challenges and see your ideas implemented on the shop floor What we’re looking for: • 10–12 years’ experience in electronics or device assembly manufacturing, • Proven track record in NPI, APQP, and continuous improvement, • Expertise in Lean Manufacturing, Six Sigma (Green Belt or higher preferred), • CAD proficiency (SolidWorks, AutoCAD) and ERP/MES systems experience, • Ability to influence senior stakeholders and lead change without direct line management Bonus points for: • Lean Six Sigma certification (Green Belt or above), • Familiarity with ISO 9001, 13485, or IATF 16949, • ERP/MES or manufacturing analytics experience If this role sounds like you drop me a message or apply now to learn more.

Job: Senior eFX Java Developer - Low Latency London, UK Hybrid working – 3 days on-site Full Time Overview • This is a high-profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk., • The team consists of Java and C# developers, developing server-side and UI components, respectively., • This role is specifically a low-latency Java role, encompassing pricing work, hedging work, market connectivity work and associated services around that., • It is a hands-on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement., • Knowledge of FX or similar low latency trading systems is required., • A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage., • The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side. Ideal attributes • Clear communication & systematic reasoning., • Deep experience with Java working in a similar environment., • FIX and other market protocols, • Have front office knowledge of the FX business or quantitative finance., • UNIX OS knowledge., • Knowledge about software delivery process and methodologies. Key responsibilities • Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L., • Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams., • Be comfortable performing analysis in a high frequency low latency environment., • Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build., • Provide technical assistance and 3rd line support to internal Production Support teams., • Participation on software releases which may be performed out of hours/weekends., • Participate in sprint planning and estimation and provide regular status updates to project managers. Essential experience and skill set required • JAVA: Multithreading, Low latency & Garbage collection-aware techniques., • Performance monitoring including designing appropriate metrics, • Front Office facing experience, • High-level of technical ability., • Experience of development methodologies such as Agile etc., • Clear communication abilities able to liaise with both IT and desk stakeholders., • Linux., • Designing and building real-time mission critical applications and message bus technology., • Machine sympathy., • Solace Networking: 10GbE, multicast, Wireshark packet analysis., • Expertise in FX ECNs, dynamic spreading/rounding, spot and forward pricing algorithms and FIX engines/APIs., • FX financial knowledge., • FX Options knowledge advantageous., • Knowledge of FIX interfaces and FIX packages. WHO WE ARE Quanteam Group is a Consulting firm specialized in the Capital Markets industry, in Paris, London, Krakow, Brussels, New York and North Africa. Since 2007, our 800 consultants provide major clients (Corporate & Investment Banks, Asset Managers, Hedge Funds, Brokers and Insurance Companies) with expertise in several projects such as Financial Engineering, Quantitative Research, Regulatory Implementation, IT Transformation & Innovation. The firm mainly takes part in: • Business consulting: Quantitative research, Risk management (e.g. Market risk, credit risk, counterparty risk), Banking regulations (e.g. Basel III, Solvency II, FATCA, EMIR, MiFID), Pricing & Valuation, Organizational Transformation & Process Improvement., • IT & Information systems consulting: Business Analysis, Project Management, Change management, Front Office Support (functional and technical), Development (e.g C++, Python, C#, Java, VBA), Financial Software (e.g. Sophis, Murex, Summit, Calypso), IT Transformation & Innovation. As part of Quanteam Group, Quanteam UK & PL has today more than 80 consultants, working for major Capital Markets institutions in London and Krakow.

Your Team Responsibilities MSCI is hiring four experienced Go-to-Market (GTM) Learning Specialists, each aligned to one of our Key Product Lines Initially: Index, Sustainability and Climate, Private Assets, and Analytics. This is a critical role for commercially minded individuals who will translate complex product and market insights into high-impact learning experiences that drive revenue, improve client engagement, and accelerate time-to-productivity. The GTM Learning Specialist sits at the intersection of sales strategy, product innovation, and client impact, coordinating and delivering training that equips our commercial teams to sell with clarity and confidence. This role will also work in alignment with the Client Learning Lead to ensure all relevant learning solutions can also be shared with our relevant clients via Client Learning@MSCI. Each role will begin with an initial deep focus on our product lines, with a clear evolution toward client segment-focus that supports MSCI's shift to segment-led growth. Your Key Responsibilities Product and Go to Market Fluency • Design and deliver scalable learning experiences that build fluency in MSCI's products, use cases, and client outcomes to scale client conversations, • Equip sales and client-facing teams with the knowledge and skills to accelerate adoption and drive retention of segment specific uses cases for our products and solutions, • Lead all new product training launches and segment expansion training, • Lead the firmwide education of segment and product learning, • Act as a strategic partner to Product, Research, Marketing, and Client Coverage to ensure training reflects GTM priorities and is deployed at pace, • Align internal learning programs with external client education to support better conversations and faster time-to-value, • Move away from ad hoc, side-of-desk efforts and build sustainable, repeatable enablement infrastructure, • Be a catalyst in the acceleration of time-to-productivity for new hires and upskill current employees to improve win rates, sales performance and recurring net new revenue., • Drive adoption of solution and sales methodologies that strengthen alignment between client needs and product delivery, • Improve broader solutions and deal performance through better commercial understanding of client segments and product use casesYour skills and experience that will help you excel What You Bring • 7+ years in client-facing roles in investment, asset management, or financial services-essential, • Proven experience in sales enablement, product training with commercial accountability, • Strong ability to translate complex product and market information into engaging, outcome-focused learning, • Deep understanding of the institutional sales cycle, client segmentation, and buying behaviors, • High comfort partnering with stakeholders across Product, Research, Marketing, and Client Coverage, • Experience delivering training across matrixed, global organizations, • Familiarity with sales enablement tools and platforms (e.g., Highspot, Salesforce, LMS systems), • Certification in learning design or coaching (e.g., ATD, CIPD)About MSCI What we offer you • Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing., • Flexible working arrangements, advanced technology, and collaborative workspaces., • A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results., • A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients., • Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development., • Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com Human Resources Source and develop the talent that helps us bring greater confidence to the world's financial markets. Find out more... Index Set the benchmarks for our industry How will you deepen the world's understanding of global markets? By combining deep knowledge and a systematic and well-defined methodology, you could help develop and construct the indexes that provide data and timely insights in an ever-changing world. Find out more... Benefits MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. You are entitled to an extensive range of core benefits along with a range of additional benefits. Core benefits: • Private medical insurance, • Private dental insurance, • Private GP service, • Medical screening, • Life Assurance, • Long-term disability benefit, • Accident Insurance, • Critical Illness Cover, • Cycle Scheme, • Personal travel insurance, • Will Writing, • Independent Financial Advice, • Eye Test Reimbursement, • Season Ticket loan Development opportunities Guided by your manager, our learning and development opportunities empower you to perform at your best, make an impact and shape your career. Career paths are multidirectional and we believe new and challenging experiences drive personal growth and innovation. With access to LinkedIn Learning Pro and our bespoke Learning@MSCI platform, you can easily customize and tailor your learning journey to accelerate your career. London Ninth Floor Ten Bishops Square Spitalfields London E1 6EG United Kingdom Recruitment process * Apply online First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you. * Talk to our recruiter If you look like a good match, our recruiters will arrange a chat where we'll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI. * Interview with our team If you like what you hear, and we think you have what we need, then it's time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role. Read our interview top tips . * Make your decision If you're successful, we'll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it's time for some background checks, and then we'll welcome you on board. Learn more about our onboarding experience . Go to Market Learning Specialist (Index and Segments) Job Reference: 2025-3814 Location: London Category: Human Resources Solution: Index Job Level: Vice President Job Type: Full-Time Apply now Related roles Related Articles View All

Graduate Programme Overview If you're a recent graduate or soon-to-be graduate join us and unlock a world of carefully curated experiences, knowledge and connections to shape your career. Along the way, you can expect all the training and support you need to make your mark on the world. To put it simply, we'll empower you to help determine how we do things and where we go next. Our graduates are a vital part of our success and we welcome applications from people from all walks of life. Whoever you are and wherever you want to join us, if you're curious, creative and ambitious, this is a world in which you can truly belong. Why the Sales, Trading and Structuring Graduate Programme? Barclays makes markets in nearly all major asset classes, providing sophisticated, timely solutions to our clients. Our Sales & Trading team works in a fast-paced, dynamic and exciting environment, quickly processing information and anticipating market trends to help clients make their next move. Over your time as an analyst, you'll develop a solid understanding of the global markets while building your communication, quantitative and analytical skills. After intensive initial training, you will start your career as a salesperson or a trader on a specific desk in one of our business areas, including: Client Capital Management, Client Strategy, Commodities, Credit, eFICC Trading, Equities, Equity Financing, Foreign Exchange, Municipals, Rates, Structuring and Securitised Products. As a Sales analyst, you'll start by supporting your colleagues before taking on your own set of clients. You may: • Analyse and develop solutions to clients' needs, • Monitor markets and formulate trade ideas, • Perform various analysis on fundamental and technical data, • Attend client meetings or calls with traders, salespeople and research colleagues As a Trading analyst, you may: • Monitor markets and generate trade ideas, • Participate in pricing products, • Help out with daily tasks such as trade reporting or P&L analysis, • Assist with managing risk of the team's trading books 1-2 year targeted, fast-track programme focused on developing specialist technical expertise. Markets at Barclays Markets is the financial barometer of world events at Barclays. So every day is different and it's a challenging, fascinating place to build a career. We help institutional investors to identify market opportunities, manage risk and generate returns for their portfolios. Our teams provide market insights, execution services and tailored risk management and financing solutions to our clients; we help them protect their capital and make the most of their assets. As one of the largest investment banks in the world, we offer a full range of products and services across every type of investment market. Who we're looking for To be considered for this programme, you must be motivated and curious with a degree or expected degree in any area. Ideally, you will have an interest in business and finance, a good work ethic and be keen to learn and develop a technical skill set. This role is regulated by the FCA. Barclays will accept applications from candidates who require visa sponsorship to work in the UK. Working in London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. And if you're technically minded, you'll get more from your tech career by collaborating with other brilliant minds on game-changing innovations that are redefining the future of finance. Purpose of the role To participate in the day-to-day activities of the markets division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for the global markets division., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programmes to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for the global markets division., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions., • Management of the development and implementation of financial models and strategies that support in decision making in the global markets division., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedures appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Your Team Responsibilities The Head of Index Data Products role is part of our Global Index Products team and will play a key role in driving the growth of MSCI's index franchise. The role will be directly responsible for design, delivery and revenue growth of new Index-linked Data Products. In this global role, the candidate will report to the Head of Innovation. Your Key Responsibilities • Developing data products used by MSCI clients at Bank trading desks, QIS teams, Hedge Funds and other client segments by leveraging proprietary MSCI data, business intelligence tools and data visualization technology., • Ideation and incorporating of client requests for innovative data sets, that will help clients build more efficient portfolios and strategies faster., • Leveraging deep expertise and understanding of quantitative investment strategies, data sets and data sources that will bring innovation through new data use cases to clients., • Handling large data sets and understanding of systematic investment strategies and derivatives markets globally., • Working closely with our senior Index Product Leaders and Regional Heads while collaborating with other functional teams (e.g. Research, Client Coverage, Technology and Data)Your skills and experience that will help you excel, • Deep understanding of Delta One trading, Custom Basket Trading and Index rebalancing process, risk management in quantitative strategies and hedging techniques, • Deep industry experience that includes 5 - 10 years on a delta one desk or on a QIS team, building strategies or hedging risk; global experience is preferred, • Deep understanding of MSCI data used for production and for research across Index, Analytics, Sustainability and Climate, • Ability to manipulate large amounts of data and use various tools to analyze, visualize, and present results, ultimately transforming raw data into easy-to-digest actionable insights and data products that inform client's investment decision-making and will drive adoption of this data across MSCI's client base, • Strong client relationship management skills, the role will be directly interacting with senior clients and Client Coverage teams globally, • Ability to communicate complex concepts and work to translate quantitative data product ideas into specifications for Technology and Data teams, • Understanding of the financial industry ecosystem, business drivers logic and commitment to organizational objectives, • Presentation and communication skills, strong collaboration skills across functions and seniority in a global team setting, • Passion for data and highly analytical mindset; ability to translate data into informative visuals while also being able to draw meaningful conclusions., • Creative, self-motivated problem-solver who proactively identifies and implements innovative ideas. About MSCI What we offer you • Salary range: $250,000 - $300,000/ year plus eligible for annual bonus, • Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing., • Flexible working arrangements, advanced technology, and collaborative workspaces., • A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results., • A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients., • Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development., • Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com Product Management Design, manage and launch products that will help bring greater transparency to the world's financial markets. Find out more... Index Set the benchmarks for our industry How will you deepen the world's understanding of global markets? By combining deep knowledge and a systematic and well-defined methodology, you could help develop and construct the indexes that provide data and timely insights in an ever-changing world. Find out more... Quotes from Miguel Castillo, Ivonne Deschamps, Joey Vallejo

Our Vision P\S\L Group is a global organisation dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it. Our primary purpose is to help clients increase the effectiveness of activities pertaining to scientific communication, medical education and product/service marketing. To this end, we want our information services to contribute to the goals we share with our clients, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives. FirstWord belongs to the P\S\L Group and is a leading provider of news and market intelligence to the global pharmaceutical industry. Over 180,000 clients rely on FirstWord to stay well informed every business day. FirstWord is a progressive, fast‑growth company. It sets ambitious targets that it pursues vigorously. The entrepreneurial, opportunity‑focused, customer‑driven culture makes FirstWord a stimulating and enjoyable place in which high achievers develop and thrive. Career development potential, rewards and benefits reflect the quality of people who join the team. Purpose FirstWord Reports FirstWord reports deliver insight, analysis and the latest thinking on important trends and the most challenging issues that our pharmaceutical clients have to exploit and resolve today and in the future. Strong demand and performance, coupled with a rich pipeline of untapped opportunities, have created the need for FirstWord to find more talented individuals to drive home advantage and take its intelligence solutions to the next level. FirstWord Therapy Trends Therapy Trends reports deliver critical and unbiased intelligence derived from in‑depth interviews with the world’s foremost key opinion leaders on the current and future treatment landscapes in major disease areas. Research is focused on the major battlegrounds for market share and answers critical business questions about potential product positioning and competitiveness. Through continuous monitoring and frequent re‑engagement with stakeholders, the Therapy Trends analyst team delivers update bulletins with each report, ensuring insights remain current and relevant. Objective This is an exciting opportunity for an experienced pharmaceutical analyst to become part of a young team charged with taking the FirstWord Therapy Trends brand to the next level. The role of Senior Analyst is hugely significant to the development of Therapy Trends reports. Individuals who achieve success in this position will go on to lead core areas within the disease analysis franchise. This is a hands‑on role, where fast‑changing industry events will demand a rapid response from you. You will have the energy and drive to be first to report on the challenges and opportunities that our clients face on a day‑to‑day basis. What you will do • Own research projects end‑to‑end: identify and prioritise subjects that offer the best opportunities; conduct research, analysis, writing, compilation and release of reports and services; support the development and communication of core product and service value propositions., • Event‑driven analysis: produce timely, accurate analysis when major news or data breaks., • Meet demanding targets: hit research and publishing goals for timing, quality, value and cost., • Build expert networks: recruit, develop and manage a pool of world-renowned KOLs who are a source of original, critical market insights., • Qualitative KOL research: conduct semi‑structured interviews with leading medical KOLs to map current and future treatment algorithms and market segments., • Exploit information networks: use internal and external information and expert networks to develop unique, innovative, market‑leading intelligence services., • Collaborate across the group: work with group companies, business units, teams and colleagues to advance FirstWord Reports’ products and services., • Client feedback loops: establish mechanisms to capture and act on client feedback to refine topics, angles and formats and to drive continuous improvement., • Original thinking: bring fresh topics and perspectives that differentiate Therapy Trends and deliver market‑leading insight and value., • High standards: maintain meticulous attention to detail and pride in work., • Masters, PhD or First‑Class degree in life sciences preferred, and/or experience as an analyst of therapy‑area markets and their future potential., • Highly motivated with a strong desire to reach and exceed targets and a determination to drive performance ever higher., • An exceptional work ethic and a deep‑rooted interest in the pharmaceutical industry and its role in developing diagnoses and treatments of major medical conditions., • Meticulous attention to detail and pride in work., • Excellent written, verbal, numerical and analytical skills., • Qualitative and thematic methods: knowledge and experience of established and new qualitative research methodologies., • GenAI proficiency: using approved tools appropriately, for desk research, data extraction and analysis, thematic analysis, insight generation, outlines, drafting, summarisation and editing., • Proficient in Microsoft Office and Google Workspace., • Resourceful and self‑sufficient; ready to take the initiative; equally comfortable working alone or within a team., • Based in the UK or Western Europe.

Take Charge of Your Recruitment Career with Talnet At Talnet, you’ll enjoy the freedom to run your own desk, backed by proven systems, expert support, and a collaborative network of professionals who share your drive for success. We give you the tools and structure to thrive—without compromising the independence that makes recruitment so rewarding. We believe our consultants are our greatest asset — they are our competitive edge, and we treat them as such. We’ve designed a model that gets the very best out of high performers by giving them freedom, trust, and a clear path to growth. Our consultants are not just part of the business — they are at the heart of it. We hold them in the highest regard, invest in their development, and ensure they have everything they need to succeed. We’re building a high-performing network of Recruitment Agents who want the autonomy to run their own desk while being part of a supportive, professional community. Whether you're focused on temporary, permanent, or contract placements, you'll have the tools and trust to build lasting client and candidate relationships. This is a dynamic, commercial role for ambitious recruiters who want to shape their own desk, take ownership of their earnings, and deliver exceptional service with full flexibility and the backing of a trusted brand. What You'll Be Doing: Client Side: • Developing and maintaining strong client relationships across your chosen market, • Taking detailed job briefs and advising on hiring strategy, • Negotiating commercial terms and managing contracts, • Delivering a consistent client experience that reflects Talnet's standards Candidate Side: • Sourcing candidates through advertising, search, referrals and networking, • Managing candidate screening, interviews and shortlisting, • Providing advice on market trends, CVs, and interview preparation, • Managing offers, negotiations and onboarding processes You’ll own the full recruitment lifecycle and be trusted to deliver with minimal oversight. What You’ll Get: · Uncapped earning potential directly tied to your performance · Full autonomy to manage your time, market, and client relationships · Full use of Talnet’s CRM, branding, and digital tools to drive results · Compliance, payroll, and admin all handled centrally, so you stay focused on sales · Access to industry-leading training and tailored onboarding support · A clear development pathway with structured milestones to grow your career · Membership in a supportive national sales community that shares knowledge and opportunities · Ongoing coaching, peer collaboration, and professional support to keep you sharp · A remote-first, flexible working model that fits around your lifestyle · Opportunities to travel for client meetings and industry events, if and when you choose What We’re Looking For: We’re looking for high-performing individuals who are ready to take control of their career and thrive in a performance-driven environment. The ideal candidate is: · Proven experience in recruitment or B2B sales, with a strong record of exceeding targets · Self-motivated and entrepreneurial, with the ability to operate independently and deliver results · Commercially minded with the drive to build a profitable desk and long-term client base · Competitive and ambitious, with a passion for winning and exceeding expectations · Outstanding communication and negotiation skills that win business and build trust · Confident and consultative in client-facing conversations, able to influence decision-makers · Professional, credible, and growth-focused, committed to continuous improvement · A genuine desire to build a long-term business within the Talnet framework and take full ownership of success About Talnet Talnet is a modern, forward-thinking recruitment business built on the belief that great recruiters achieve their best results when they are trusted, empowered, and supported. We connect top talent with leading businesses across multiple sectors, offering a model that combines the freedom of independent working with the benefits of shared resources, training, and infrastructure. Our mission is simple: to create an environment where recruiters feel valued, motivated, and free to achieve their full potential. Ready to Join a Recruitment Agency That Works With You? Talnet offers the freedom and flexibility of running your own desk, without the isolation. Join a company that puts recruiters in control of their careers. This is a freelance, commission-only opportunity designed for high-performing recruiters who want to maximise their earnings. With no salary cap, you have the potential to earn significantly more than in a traditional full-time role—while enjoying complete flexibility and control over how you work To apply, send your CV and a short introduction to: Or visit: to learn more.

Programme Officer Issues Affecting Women Programme Location: London, England Reporting to: Director, Issues Affecting Women Programme Type of contract: Permanent Compensation: circa GBP 59,000 plus benefits, with some flexibility based on experience, qualifications, and internal equity Starting date: 1 February 2026 Application deadline: 9 November 2025 About Oak Foundation: Oak Foundation contributes to a safer, fairer, and more sustainable world through its grant-making. We are proud of the work our grant recipients do around the world every day, to help people and communities to thrive and to conserve our earth for future generations. With offices in Europe, Africa, and North America, we make grants to organisations located in approximately 40 countries worldwide. Background: For more than 20 years, the Issues Affecting Women Programme (IAWP) has funded organisations and movements around the world. All women and girls should be safe, free, and have an equal chance to thrive. Yet, every day, women experience violence and discrimination and are denied the freedom to decide how they will live. This undermines their health, safety, dignity, and independence. We find inspiration from strong and vibrant organisations and movements, built and led by women. These courageous people transform lives and communities across the world. Supporting them with resources, organisational strengthening, and connections is at the heart of what we do. We support cross-cutting strategies that build women’s movements and resource women’s funds. We also support specific issues that aim to end domestic violence, stop psychological violence, and prevent trafficking and exploitation. Oak Foundation strives to live the values it works to advance. In addition to a deep commitment to the mission of Oak Foundation, our culture is characterised by collegiality, mutual support, high expectations, and laughter. We are currently recruiting a Programme Officer to manage a portfolio of grants and contribute to the implementation of the IAWP grant-making strategy. Main responsibilities include: • Actively participates in the development of IAWP’s strategies and workplans., • Develops new grant-making opportunities in line with IAWP strategic directions and its learning and evaluation system., • Fully manages a substantial grant portfolio, ensuring alignment with programme strategies and compliance with Oak’s grant management system and related grant-making procedures. This includes: handling the day-to-day responsibilities of a grant portfolio from initial inquiry to assessment to final recommendation; having site visits; identifying and responding to capacity building needs; monitoring grant implementation; reporting on and closing grants; evaluating current or past grants according to needs; and drawing and sharing lessons learned from projects and clusters of grants, among other activities., • Supports the IAWP director in the programme’s internal and external communications., • Engages with the international women’s movement and the funder community as a partner, colleague, and student., • Plans and supervises capacity building, evaluations, and other processes, including identifying and enlisting support of technical consultants and outside reviewers, when appropriate., • Represents Oak’s IAWP team on organisation-wide task forces, study groups, public events, etc., • Performs all other relevant duties that may be assigned by director. Position requirements • University degree (Advanced degree preferred) in human rights, international law, gender studies, or similar studies., • At least seven years relevant professional experience working on human rights or women’s rights. Familiarity with women’s rights issues and movements in the Global South desirable., • A commitment to advancing women’s rights and human rights and to Oak’s organisational values., • Understanding of and experience in multiple aspects of women’s rights and using a range of strategies for social change., • Familiarity and solidarity with local, regional, and international women’s rights organisations and networks., • Experience providing technical assistance or other forms of capacity building to civil society organisations., • Strategic, research, and analytical skills, including in learning, monitoring, and evaluation, and the ability to synthesise and communicate information., • Demonstrated ability to work both independently and as part of a team. Demonstrated experience of developing work remotely., • Ability to juggle a wide range of responsibilities that may demand ongoing reprioritisation., • Poise, maturity, warmth, curiosity, humility, and a good sense of humour., • Excellent English written and oral communication skills; working knowledge of French desirable., • Understanding of not-for-profit and/or governmental financial reporting and budgeting., • Strong computer skills (Office, e-mail, desk research)., • Willingness to travel, up to a maximum of 25 percent per year, sometimes for extended periods (up to two weeks). How to apply Interested candidates should apply to our position on Linkedin before end of business on 9 November 2025. No late applications will be accepted. NOTE: the cover letter should be succinct and address the following points: • Your reasons for applying to this position, • Your interest in issues affecting women, • Demonstration of your commitment to Oak’s organisational values. Applicants must have the right to legally live and work in the UK. By submitting your application, you confirm that you have read and understood Oak’s job applicant’s data privacy notice. Oak Foundation is committed to safeguarding and promoting the welfare of children, as detailed in our child safeguarding policy. We expect all staff to share this commitment.

Technology Support Specialist Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London. • Salary to £50,000 + paid overtime, • Monthly rotating shift pattern between 08:30am – 6:30pm, • Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more!, • Office based – Liverpool Street We’re looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software. Technology Support Specialist Key Responsibilities: • Log all incoming incidents and requests as well as actions taken to resolve them, • Respond to incidents and request escalations from Help Desk and provide technical assistance to end users, • Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users’ phones when requested, • Setup, dismantling and relocating users’ desks, • Manage and maintain technology equipment inventory in asset management system, • Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes, • Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams, • Travel to Europe/Paris office to provide on-site support to firm’s Paris-based community Technology Support Specialist Skills & Requirements: • Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL, • 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm, • In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry application, • Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android), • Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections, • Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers