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It support desk jobs in United Kingdom

  • Night Porter
    Night Porter
    1 day ago
    £13–£15 hourly
    Full-time
    London

    Are you ready to embark on an exciting journey in the heart of hospitality excellence? Firmdale Hotels invites passionate individuals to become part of our prestigious team at Dorset Square Hotel. As a Night Porter, you'll play a pivotal role in ensuring our guests receive the exceptional service they deserve, even in the tranquil hours of the night. Responsibilities: • Take the helm at our concierge desk during the serene hours of the evening, ensuring seamless operations in the absence of the wider team., • Be the beacon of assistance for our guests, handling incoming calls, assisting with luggage, and promptly addressing guest requests with finesse and professionalism., • Extend a warm welcome to late-arriving guests and facilitate smooth check-in and check-out processes, ensuring a seamless transition throughout the night. What you Need: • Demonstrate an unwavering commitment to perfection, ensuring every detail is meticulously attended to., • Infuse every interaction with warmth and dedication, embodying our commitment to providing unparalleled service., • Navigate through tasks effortlessly, balancing multiple responsibilities with ease and communicating effectively with both guests and team members., • Thrive in a dynamic environment, whether working independently or collaboratively as part of a team, to ensure the highest standards are consistently met. What We Offer: • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Food & Beverage Supervisor
    Food & Beverage Supervisor
    3 days ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.

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  • Facilities Manager
    Facilities Manager
    13 days ago
    £12000 yearly
    Part-time
    London

    Job Title: Facilities & Operations Manager (Flexible Part-Time) Location: 6 Fitzroy Square, London W1T Salary: £12,000 per annum (Equivalent to 600 hours pa @ £20.00/hour. (12.5 hours per week average) About the Role: The Georgian Group, a heritage charity founded in 1937 to protect and promote Georgian buildings, is looking for a dependable, highly organized, and proactive individual to take operational ownership of our Grade I listed headquarters at 6 Fitzroy Square. This role requires flexibility to balance a highly predictable, gentle core weekly schedule with a flexible pool of hours to support our occasional evening events, room hire and architect-led projects, including oversight of maintenance work. It is an ideal position for an experienced former Facilities/Estates Manager, a retired Office Manager, or an operational professional seeking a high-autonomy, trusted "portfolio" role in the heritage sector. • Core Schedule (6-9 hours/week): Ideally you will be on-site across 2-3 mornings a week (e.g., Tuesday to Thursday, 9:30am–12.30pm) to manage daily operations, open the building when necessary, and oversee incoming contractors., • Flexible Pool : Remaining hours to be deployed flexibly, scheduled in advance to support evening lectures, weekend event setups, or critical structural surveys. Key Expectations: • Building Custodianship: Act as the keyholder and primary contact for our office tenants, visiting service engineers, and inspecting architect., • Operational Control: Maintain office efficiency by monitoring supplies, managing utility check-ins, and resolving day-to-day facilities issues. Management of building maintenance activities and Health & Safety and fire regulation procedures., • Event Support: Coordinate physical logistics and room setup for our historic meetings, exhibitions, and venue hire events. The Ideal Candidate: We are seeking a calm, level-headed approach to office operations and supplier management. Whether you spent your career keeping corporate executives organized or running facilities for a small business, you pride yourself on attention to detail, reliability, and creating a smoothly running environment. 1. Purpose of the Role To maintain the functional excellence, hospitality readiness, and regulatory safety compliance of 6 Fitzroy Square. The postholder acts as the key operational hub of the building—handling relationships with contractors, protecting the physical asset, managing workspace logistics, compliance with building maintenance requirements, and stepping in as an administrative visual presence for tenants and event guests. 2. Hours of Work & Time-Tracking Framework The contract is based on 600 total working hours per year, allocated via a dual-layer structure to preserve organizational agility: • Layer A: Fixed Core Hours (288-432 Hours per Annum) A baseline of 6-8 hours per week dedicated to routine operations. The default operational pattern is Tuesday, Wednesday, and Thursday from 09:30 to 12:30. Exact details to be agreed on acceptance of the role. • Layer B: Banked Flexible Hours The remaining hours to be drawn down by mutual agreement in advance. This pool is specifically reserved for out-of-hours event assistance, structural project oversight, and responding to building emergencies. Both management and the employee will track this pool via a running monthly log to ensure total hours do not exceed 600 without additional overtime authorization. 3. Core Duties & Accountabilities Facilities Management & Building Stewardship • Serve as an official building keyholder; managing opening procedures, securing internal rooms, and overseeing key distribution protocols for authorized visitors., • Act as the primary point of communication for third-party office tenants housed within the building, recording and actioning building maintenance reports., • Liaise directly with the Group’s inspecting architect, surveyors, and specialty historic building contractors to coordinate routine services (gas safety, fire alarm tests, lift maintenance, water hygiene). Maintenance of Health & Safety and fire regulation procedures. Office Operations & Procurement • Monitor inventory and manage the procurement of office consumables, kitchen amenities, and facilities cleaning supplies within pre-approved budget boundaries., • Ensure communal areas, meeting rooms, and office desks remain clean, organized, and physically safe for staff and the public., • Oversee on-site waste management arrangements and coordinate periodic recycling collections. Event Logistics & Meeting Support • Lead the physical layout adjustment (moving tables, configuring seating, testing basic AV inputs) for board meetings, public lectures, and corporate venue hire bookings., • Coordinate on-site building access for event caterers, equipment delivery staff, and external venue clients. 4. Person Specification (Skills, Experience, & Attributes) • Experience: Demonstrated background in office management, executive administration, high-level hospitality operations, or small-scale facilities oversight., • Competencies: Strong interpersonal diplomacy; comfortable dealing firmly but politely with external maintenance contractors and institutional tenants., • Physical Capability: Capability to safely execute light manual handling tasks, including setup and breakdown of chairs and folding tables for event configurations., • Reliability: Absolute dependability regarding timekeeping, building security integrity, and holding physical keys to a historic property.

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  • Hotel Receptionist
    Hotel Receptionist
    15 days ago
    £13.5 hourly
    Full-time
    London

    The Marker Hotel is seeking a friendly and dedicated receptionist to join its team. The hotel has 15 bedrooms in a beautiful vintage building, along with a communal garden where guests can relax. Shifts Both full-time (40 hours) and part-time positions (20-25 hours) available. Morning shifts start at 8am. Evening shifts end at 11pm. Pay: £13.50/hour The role involves: • Welcoming guests warmly and professionally, • Supporting breakfast service, • Managing smooth check-ins and check-outs, • Answering guest questions and telephone enquiries, • Providing information about hotel services and local attractions, • Handling bookings, amendments, and cancellations, • Keeping the front desk organised and guest records up to date, • Working closely with housekeeping and maintenance teams, • Sharing guest feedback with management The successful candidate will have: • Previous experience in a customer-focused environment, • Excellent communication skills and a friendly, approachable manner, • A professional telephone manner, • Fluent written and spoken English, • Good IT skills, • The ability to work in a fast-paced environment, • Flexibility to work 40 hours per week, including evenings, weekends, and other days as required, • Bilingual skills, which are desirable This is an opportunity to contribute to memorable guest experiences while developing your career through training and progression opportunities.

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  • Client Associate
    Client Associate
    17 days ago
    £27000 yearly
    Full-time
    London

    Client Associate (Graduate Recruitment Consultant) | Central London, UK | Full-time, Permanent HLX Life Sciences is a global life sciences recruitment company, founded in January 2024 with a mission to address the global shortage of skilled talent in the sector. With over 100 years of combined life sciences recruitment experience and an advisory board of scientific industry experts, we partner with clients across Pharma, Biotech, TechBio, CROs and CDMOs. Backed by life sciences investors, we work with some of the most innovative biotech companies and leading life sciences VCs to support company growth and portfolio expansion. Since launching, we've rapidly grown to a team of 50 globally, with offices in London, Basel and Boston, and further international expansion on the horizon. THE OPPORTUNITY We're looking for ambitious, driven graduates to join our growing Central London team as Graduate Recruitment Consultants on a full-time, permanent basis (5 days on-site). No previous recruitment experience is required. We're looking for individuals with the right mindset, ambition and willingness to learn. This is an opportunity to kick-start your career in one of the most lucrative recruitment markets, working with innovative companies across the global life sciences industry. You'll be trained to become a 360 Recruitment Consultant, learning everything from business development and building relationships with senior industry leaders to identifying and placing highly skilled professionals. From day one, you'll work alongside experienced consultants, including £1M+ annual billers, gaining hands-on mentorship, structured training and exposure to what it takes to build a successful recruitment desk. For graduates who are commercially minded, competitive and motivated by financial success, HLX offers a platform to accelerate your career, with uncapped earning potential and genuine opportunities for progression. WHAT WE'RE LOOKING FOR • Minimum 2:1 degree from a recognised university, ideally with a strong academic background, • Ambitious and financially motivated, with a genuine desire to build a successful, high-earning career, • Competitive and resilient, with the determination to succeed in a fast-paced, target-driven environment, • Entrepreneurial mindset, with the confidence and drive to take ownership of your own success, • Strong communication and interpersonal skills, with the ability to build relationships and engage confidently with professionals at all levels, • Proactive and self-motivated, with a strong work ethic and willingness to learn, • Previous experience in sales, hospitality, customer-facing roles or competitive sports is advantageous but not essential WHAT YOU'LL BE DOING • Learning the full 360 recruitment process through structured training and hands-on mentorship, • Building relationships with clients and candidates across the global life sciences industry, • Identifying and engaging high-calibre professionals for specialist positions, • Developing business development skills, including outreach, client meetings and winning new accounts, • Working closely with senior consultants and leadership to understand international recruitment markets, • Building your own network and gradually taking ownership of your recruitment desk WHAT'S ON OFFER • Competitive base salary + uncapped commission — earn up to 25% commission, with significant earning potential as you progress, • Industry-leading training & mentorship — learn directly from experienced recruiters and £1M+ annual billers, • Fast-track career progression — clear opportunities to progress based on performance, not tenure, • International opportunities — offices in London, Boston and Basel, with further global expansion planned, • Unlimited holiday — flexibility to enjoy time away from work, • Direct exposure to senior leadership — work alongside experienced, hands-on leaders who are actively billing, • Global travel — opportunities to attend international client meetings, conferences and industry events, • Incentives & rewards — quarterly Lunch Clubs, annual incentive trips and performance-based rewards, • Fantastic working environment — a modern Central London office surrounded by ambitious, high-performing individuals WHY Hlx? At Hlx, we believe ambitious people should have the opportunity to achieve exceptional results, regardless of age or experience. With consultants in their mid-twenties already billing over £1M annually, you'll be surrounded by individuals who demonstrate what's possible with the right mindset, training and environment. We're growing quickly, entering new markets and creating opportunities for the next generation of high-performing recruitment professionals. If you're a graduate looking for more than just a typical entry-level role, and want a career where your hard work directly impacts your progression and earnings, we'd love to hear from you. Interested? Apply now and we'll be in touch!

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  • Receptionist / Administrator
    Receptionist / Administrator
    1 month ago
    £22000–£24000 yearly
    Full-time
    London

    Shoreditch Homes | Shoreditch, East London 📍 Full-Time | Monday to Friday, 9:00am to 6:00pm 💰 £22,000 - £24,000 per annum (depending on experience) 🚗 Immediate Start Available About Us Shoreditch Homes is an established independent lettings and property management company providing professional services to landlords and tenants across East London. We are seeking a highly organised, professional, and customer-focused Lettings Administrator & Receptionist to join our office team. This is a key front-of-house position, ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong administrative skills. The Role You will be the first point of contact for clients, visitors, landlords, tenants, and contractors, ensuring a professional and welcoming experience at all times while supporting the lettings team with day-to-day administration. Key Responsibilities • Managing the front desk and welcoming visitors to the office., • Handling incoming telephone calls, emails, and enquiries., • Booking property viewings and appointments., • Supporting the lettings team with administrative tasks., • Maintaining accurate property, landlord, and tenant records., • Preparing documents and correspondence., • Liaising with landlords, tenants, contractors, and applicants., • Assisting with general office administration and compliance tasks. Essential Requirements • Previous experience in an office administration, receptionist, customer service, or front-of-house role., • Excellent spoken and written English., • Strong communication and interpersonal skills., • Professional appearance and manner., • Good IT and organisational skills., • Full UK driving licence and access to a vehicle., • Ability to start immediately., • Must live within the Shoreditch area or nearby to ensure convenient commuting. What We Offer • Competitive salary of £22,000 to £24,000., • Monday to Friday working hours with no weekend requirement., • A supportive and professional working environment., • Career development opportunities within the property sector., • Immediate start for the successful candidate. Equal Opportunities Shoreditch Homes is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates and make recruitment decisions based on skills, experience, and business needs. To apply, please submit your CV together with a short covering note explaining why you would be a good fit for the role.

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