Trabajos it support desk en Reino Unido

We are currently recruiting on behalf of a leading US law firm, to assist them in their search for a new Technology Support Specialist. This is a full-time, permanent position in their expanding, collaborative London office, to provide desk-side technology customer support, and to assist with broader strategic projects and operational activities. Responsibilities will include: • Monitoring the IT helpdesk ticketing system to ensures requests can be resolved in a timely manner., • Troubleshooting hardware and software issues through deskside support., • Assisting with application support for desktop and mobile devices., • Participating in pre-pilots and reporting findings., • Assisting with physical support for infrastructure., • Creating, editing, and maintaining knowledge base articles., • Adhering to IT policies and procedures and recommending changes., • Collaboratively working with colleagues throughout the firm. Suitable candidates will have attained a technical degree, and have gained prior technical support experience, ideally within a law firm, although professional services environments will also be considered. We are seeking applicants with exemplary prioritisation, communication, and organisation skills. Please do not delay in applying; applications are being welcomed now, for immediate review, in order for the interview process to commence asap. Successful applicants will be contacted by US Law Support and provided with full details.

3rd Line IT Support Engineer - Up to 60K - Hybrid (3 days in office) - Farrindgon, LondonAn exciting new opportunity has become available for a 3rd Line IT Support Engineer within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon. Hybrid working is available with 3 days in office. We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.3rd Line IT Support Engineer experience: Windows Server 2008/2012/2016 Microsoft Office 365 (Email, SharePoint, OneDrive, Compliance) Azure Active Directory Microsoft Intune and Auto Pilot Microsoft SharePoint Online Exchange2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Multi-Site VPN and connectivity solutions Networking & Wi-Fi Infrastructure experience Server Virtualisation experience Security, 2FA & Firewalling Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met* Experience working within a Managed Service Desk providerWe are not expecting the 3rd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.You will be self motivated 3rd Line IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 3rd Line IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.Apply now for immediate consideration for this 3rd Line IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do • Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues., • Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s., • Maintaining good customer relations, including visiting sites within the greater London area., • Managing user accounts within Office365 and allocating licenses., • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed., • Using remote tools such as MDM, Remote control & Chat to resolve user requests., • Deploying PC’s through Windows Autopilot and Intune., • Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - • IT support experience at a 1st line level, • Knowledge of ITIL, incident, problem and change management., • Experience taking responsibility and ownership of stakeholders and projects, • A desire to provide excellent, proactive, customer service, • Well organised, able to multitask and work autonomously, • Positive and energetic, • Happy to work a variety of shifts including weekends

Our client, a global Professional Services firm, are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day-to-day interface to services through the Intelligent Service Desk and be responsible for logging, triaging, and assigning technical incidents before managing their flow through to resolution. The Analysts will also play an active role in proactive management of incidents – removing blockers, ensuring both client and internal stakeholder are well represented and receiving the best level of service. Candidates need to be SC cleared (Our client will do this if you do not hold a SC certificate). Therefore, candidates applying for this role MUST have a minimum of five years’ UK residency. Tell me more • Location: Work from home, • Salary: £24,000 per annum (increasing to £24,800 from April 2026), • Working Hours: Standard office hours, • Start Date: ASAP, • Contract: Fixed-term contract with a strong likelihood of becoming permanent Responsibilities • Accountable for the logging of incidents with any of the technology solutions. Incidents may be presented via web portal (ServiceNow), email or telephone., • Accountable for assignment of incident tickets to the most appropriate resolution resource based on several factors including availability, incident severity and service level agreement., • Accountable for the rapid assessment of the severity of an incident based on the information available and severity criteria., • Handling simple admin requests such as new user setup and password setup., • Accountable for data gathering, collation and report generation across incident management and other service activities., • Contributing to the development, evolution and embedding of the operating model and the processes within it, assuring that they comply with related standards and principles and are fit for operational purposes. Essential Skills and Experience required • Some previous experience within a helpdesk, call centre, customer service role, • Outstanding and confident communication skills, • Some IT/Tech knowledge/interest would be an advantage, although not essential for the role, • Attention to detail and organised., • Problem solving and troubleshooting skills., • This is a trainee position, and all training will be provided., • Candidates must have or be able to get SC clearance. This requires a minimum of five years’ UK residency

IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: • Deliver strong technical support, • Log, prioritise and resolve incidents and service requests., • Communicate clearly and confidently with users at all levels., • Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service., • Help drive service quality and improvement, • Spot recurring trends and raise problem records., • Take part in CAB meetings and contribute to change management., • Work on projects, office moves, and continuous improvement initiatives., • Build great relationships with users and IT teams., • Be a trusted partner to the business., • Provide friendly, professional and empathetic support, especially under pressure., • Keep users updated regularly and ensure they're happy with the outcome., • Create and maintain documentation., • Ensure assets are tagged, tracked and compliant., • 5+ years' experience in a busy Service Desk environment, • Strong troubleshooting ability, • Solid working knowledge of Windows 11, Microsoft 365, and SCCM, • Understanding of the ITIL framework, • Excellent communication skills, written, verbal, and in presenting, • A customer-first mindset and an ability to explain technical issues clearly, • Supportive, close-knit team, • An amazing benefit package, which includes on-site gym, subsidised restaurant, • Opportunities to grow your technical and soft skills, • A role where you truly make an impact on how the business operates, • Involvement in projects, Power App development, and process improvements Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

We are seeking a Quant Analyst to join our XVACCR, Collateral & Credit Quantitative Research team on a permanent basis. This role is ideal for candidates with strong implementation skills and a modelling profile, who are looking to make a significant impact within a global investment bank. Day-to-day of the role: • Design and implement pricing models and analytical tools for collateral management (IMVA-CCP, SIMM) and XVA-linked activities., • Collaborate with Trading, Risk, and IT teams to deliver robust solutions., • Contribute to strategic projects including XVA VaR, SACCR, FRTB-CVA, and RWA optimization., • Enhance and maintain XVA libraries and platforms., • Support system migrations and platform development for CCP and EMIR Initial Margin., • Regularly interact with a broad scope of internal clients, including XVA and Scarce Resources desk, Risk department, and Collateral desk., • Study and assess the models’ behaviour and performance in close collaboration with the business., • Front office experience in a financial institution., • Strong programming skills in C++, SQL, C#, and VBA. Python is also desirable., • Solid foundation in numerical methods, including Monte Carlo simulations and optimization algorithms., • Experience with distributed computing & inter-process communication., • Proficiency in multi-threaded programming., • Familiarity with Microsoft Office, VC++, VBA, SQL, Access, Oracle., • Knowledge of web technologies such as XML, XSLT., • Analytical mindset with creative problem-solving abilities., • Self-motivated, results-driven, and adaptable to new technologies., • Competitive salary., • Hybrid working model allowing flexibility., • Opportunities for professional growth and involvement in strategic projects.

Helpdesk EngineerLocation: London, NW1£25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support rolewithin a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: • Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools, • Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed, • Log, triage and progress support tickets, resolving issues where possible or escalating appropriately, • Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help, • Carry out 1 st line troubleshooting of hardware, software and user issues, • Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices, • Build and deploy new devices to client environments, • Liaise with 3rd party vendors where required, • Create and maintain clear documentation relating to client systems and processes, • Active Directory administration, • Windows and macOS environments, • Microsoft Office & Microsoft 365 (Email, Teams, SharePoint), • Basic networking concepts (TCP/IP, switches, routers, firewalls), • Confident, personable and approachable , with excellent verbal and written communication skills, • Comfortable speaking to clients at all levels and representing the business professionally, • Passionate about IT and keen to build a long-term career in technical support, • Proactive, enthusiastic and eager to learn from others, • A team player who can also use their own initiative, • Organised, reliable and able to manage multiple tasks at once, • Recently completed an IT apprenticeshipor 1–2 years’ experience in a helpdesk / IT support role within an MSP environment, • IT certifications are preferred but not essential, such as:, • MS-900 / AZ-900, • CompTIA (A+, Network+, etc.) Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident Senior DevOps Engineer to work with our DevOps team and newly formed Project Management Office supporting projects and provide applications support. Your day-to-day responsibilities will involve working with both on-premise and Azure cloud database infrastructure, managing SQL-related queries, automate daily tasks where necessary and resolve complex issues between applications and databases. You will collaborate with stakeholders and deskside support teams to deliver DevOps support across all company core and non-core IT systems. This includes user management, system upgrades, patching, release activities, and resolving system faults. There is a need for candidates to be able to design systems and support the road-map development of applications under the Project Management Office. Technical skills required: SQL Server, Database management and optimisation, OneAdvanced ProSolution/ProSuite, APIs, systems integration, Microsoft Azure DevOps, SharePoint. The ideal candidate will hold Azure and DevOps accreditations and have experience working within a large Further Education college in a Senior DevOps Engineer, MIS Manager, or similar role. MAIN PURPOSE OF JOB To support the management, development, direction, and delivery of IT DevOps services and projects as part the Project Management Office and IT Operations. The post holder will support the development of the DevOps Application Engineers and provide 3rd line support across all company applications to ensure staff and students receive the best experience during teaching and learning. DUTIES AND RESPONSIBILITIES • Act as technical architect for applications services to support the company IT and digital strategy., • Support delivery of PMO projects including building of the new Data Warehouse, • Act as the company technical specialist for MIS systems, currently OneAdvanced ProSolution: take responsibility for integration, patching, optimisation and support., • Create, configure, maintain and support company databases, • Maintain a library of documented code and configurations to ensure applications, system integration and processes can be maintained by others., • Support the technical implementation of the DevOps function, including Microsoft Azure DevOps., • Provide applications support for all comapny core and non-core IT systems, working with business owners and suppliers for system upgrades, patching, releases, and fault resolution., • Lead the Extract, Transform, Load element of the company data warehouse and ensure databases are optimised., • Provide platform support for all applications and operating systems, including system builds and upgrades, patching, releases and fault resolution - with a deep understanding of a number of technologies including SQL server, MySQL, PostgreSQL, Microsoft Dynamics365, ProSuite, Canvas, • Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required., • When required provide out of hours support for major incidents and upgrades as required (Time off in lieu applies)., • Ensure applications are documented, configured, monitored, and updated to limit technical debt., • Work with colleagues to plan and deliver technology applications projects including the update of documentation., • Work with DevOps Infrastructure colleagues to ensure platforms are built, upgraded, and optimised for peak application performance., • Provide 3rd line applications support to all colleagues across the company., • Accurately record and update service requests, problems and change requests using the ITSM system., • Act as a permanent member of Technical Change Board., • Mentor the DevOps Applications Engineers to improve their knowledge and skills., • Work with the Head of DevOps to create the Skills matrix and ensure all DevOps applications engineers are trained to the required level., • Act as project lead when required, ensuring skills matrix is updated and colleagues are trained to the required level., • Deputise for the Head of DevOps where necessary., • Support company activity including Exams and maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner., • Challenge the accepted way of working within the company and encourage colleagues to think differently and innovatively., • Look for opportunities to automate processes with the aim of driving down repeated incidents or time spent on routine task. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Morgan Hunt currently requires an Maintenance Assistant for FE College - East London Pay Rate: £18ph LtdHours: 35 hrs 9am to 17:00pm Mon to FriLocation: East LondonDuration 6 months on going contractMust have Enhanced Children DBS Certificate on update service or Happy to apply for DBS CertificatePurpose of the RoleTo support the Group Estate Maintenance Manager in delivering the planned and preventative maintenance programme. To support the Campus Facilities Managers in delivering a reactive maintenance service, undertaking general repairs and maintenance to the fabric and items of equipment forming part of the College estate as required. To update the Computer-Aided Facilities Management (CAFM) system with all maintenance work undertaken. To support the Facilities Managers in monitoring the condition of the College estate. Key Responsibilities:Maintenance Delivery & Estate Safety· Support the Group Estate Maintenance Manager in delivering the preventative maintenance programme.· Support the Facilities Managers in responding promptly to reactive maintenance needs.· Undertake site redecorations and other minor works.· Report any premises maintenance or reactive repairs required through the service desk/CAFM.· Report any observed incidents, near misses or accidents that could impact the safe operation of the College estate.Person Specification -Education & Qualifications· GCSEs (or equivalent) in English and Maths.· Basic literacy, numeracy, and IT skills.· Willingness to undertake role-related training, including health & safety, safeguarding, and facilities procedures.· Relevant facilities, caretaking, or health & safety training.Experience· Experience working in a facilities, estates, caretaking, maintenance, or support services environment.· Experience supporting reactive maintenance, minor works, or general repairs.· Experience of room set-ups, portering, or event support, including exams or enrolment activities.· Experience working in a busy, customer-focused environment with changing priorities.· Experience using a service desk or CAFM system to log or report issues (desirable).· Experience working within an education or public-sector setting (desirable).Knowledge, Skills & Behaviours· Basic knowledge of facilities and estates services.· Awareness of health & safety requirements, safe working practices, and incident reporting.· Understanding of safeguarding, equality, diversity, and inclusion within a college environment.· Ability to carry out practical tasks, including minor works, redecorations, spill response, and portering.· Good organisation, time-management, and communication skills.· Ability to follow procedures and update records accurately using CAFM or service desk systems.· Reliable, flexible, and conscientious, with a proactive and team-focused approach.· Calm and professional when working under pressure, particularly during busy periods such as enrolment and exams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Maintenance Operative Location: Marylebone, West End, LondonSalary: £34,000 - £40,000 per annumHours: Monday-Friday, 9:00am-5:00pmStart Date: ASAP Overview: We are seeking a hands-on Maintenance Operative to join a well-established residential development in Knightsbridge. This role is ideal for a practical, reliable handyman who takes pride in their work and enjoys improving and maintaining buildings to a high standard. The development comprises 80 flats across 5 blocks and includes a residents' garden, gym, and car park. Built in the 1980s, the building requires care, attention, and a proactive approach to bring it back to life and maintain high presentation standards throughout. The first major project will involve painting and decorating the communal areas, followed by ongoing planned and reactive maintenance across the estate and within apartments (as agreed with the Building Manager). Key Responsibilities: • Carry out planned preventative maintenance (PPM) and reactive works., • Complete painting and decorating of communal areas., • Undertake minor works within apartments as authorised., • Perform general handyman duties including:, • Basic plumbing repairs (e.g., tap changes, leaks, seals), • Basic electrical works (e.g., changing lightbulbs, fittings, testing), • Carpentry repairs (e.g., doors, hinges, adjustments), • Changing and repairing door locks, • Conduct regular building inspections and report issues., • Support health & safety compliance, including routine checks and record keeping., • Assist with general upkeep of external areas including:, • Basic gardening, • Watering plants, • Trimming hedges, • Maintaining the residents' garden area, • Ensure communal areas, gym, and car park are safe and well-presented., • Liaise with the Building Manager regarding works required and completed., • Proven experience in a residential, hotel, or similar property environment., • Strong multi-trade skills with a practical, hands-on approach., • Good understanding of basic plumbing, electrics, and carpentry., • Knowledge of PPM processes and Health & Safety standards., • Reliable, self-motivated, and takes pride in maintaining high standards., • Permanent, stable Monday-Friday role (9am-5pm), • Competitive salary (scope to offer more for right candidate), • Opportunity to take ownership of improving and maintaining a well-located residential development, • Supportive working environment with clear direction from the Building Manager

Job Title: Out of Hours Care Coordinator Salary: £13.85 Per Hour Location: London Job Type : Full Time, Permanent SPONSORSHIP REQUESTS WILL NOT BE ACCEPTED. About us: Healthvision UK intends to grow significantly over the next few years, whilst at the same time continuing to deliver services of the highest quality which meet our clients' needs. Our 3 year vision is to be the most widely recognised provider of quality homecare in London and across the South East. We actively promote the wishes and choices of Service Users to ensure they receive a personalised service. Healthvision follows the 'outcomes' model of care, where specific goals and desired outcomes are planned with input from the Service User. About the role: The Out of Hours Care Coordinator provides essential office support outside of normal business hours, ensuring the general running of the service, in particular ensuring that rota management is maintained at the same level as during office hours. You will manage all issues that arise after hours. Key Responsibilities: • Answering and dealing with phone enquiries from staff and clients., • Rostering last minute cover for sickness or carer unavailability., • Monitoring arrival and departure times for all carers., • Identifying issues in the rotas and making necessary amendments to Carefree., • Keeping accurate logs of any issues and communicating all serious issues to the morning staff., • Performing various administration tasks assigned by the Office Manager or Coordinator Team Manager., • Providing support, guidance, directions, and general information to assist carers., • Notifying clients of any enforced changes., • Liaising with the On Call Manager regarding important emergencies such as the death of a Service User or missed calls., • Notifying the Social Services Duty Desk (Out of Hours) of any urgent issues, • .Updating client and carer details and filing information. About You: It is essential that the Out of Hours Coordinator is able to work well under pressure, can effectively multi-task, and can maintain a positive and constructive approach at all times. You will need to be responsive and flexible to the changing needs of our Service Users. Key Requirements also include: • Ability to maintain effective working relationships with carers, clients, and the Social Services Duty Desk., • Commitment to ensuring practices are in accordance with Health and Safety Policy and the Homecare Induction Manual., • Ensuring confidentiality of client information and compliance with Data Protection Act responsibilities., • Ability to provide effective informal coaching for carers., • Responsibility for developing a knowledge of domiciliary care standards. Health Vision is an equal opportunity employer. Candidates with the experience or relevant job titles of: On Call Coordinator, Care Scheduler, Rota Administrator, Care Booking Administrator, Domiciliary Care Support, or Care Bookings may also be considered.

We are looking for a Technical Support Engineer to join a respected independent school in Central London providing first and second line IT support across a modern Microsoft 365 environment while supporting classroom technology and AV systems used in teaching and events. This Technical Support Engineer role offers a varied technical environment and the opportunity to work closely with a collaborative IT team supporting staff and students. £35,000 - £38,000 per annum | London | Permanent Main Responsibilities • Provide first and second line IT support for users across hardware, software and accounts, • Resolve incidents through the helpdesk ticketing system and maintain accurate records, • Support Microsoft 365 applications and user access issues including MFA and password resets, • Troubleshoot Windows, macOS and iOS devices, • Support classroom technology including interactive displays and AV systems, • Assist with AV setup for lessons, events and presentations Skills and Experience Required • Experience in a Technical Support Engineer or IT Support role, • Strong troubleshooting skills across Windows, macOS or iOS devices, • Experience supporting Microsoft 365, • Experience using IT service desk tools, • Strong communication and customer service skills This Technical Support Engineer role offers a great opportunity to join a supportive environment while developing your skills across a modern technology stack. If you are an experienced Technical Support Engineer looking for your next challenge in a collaborative IT environment apply today or get in touch to learn more. GreatFind Recruitment also offers a £200 Amazon voucher referral incentive if you refer someone we successfully place.

Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in London Docklands. About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s. Responsibilities: The Engineer role encompasses elements of 2nd and 3rd line support within a customers location based in Dockside E16, London. You will need to be a seasoned and reliable professional with exceptional support skills to independently support our customer. Primary Role Responsibilities: • Manage and assist with IT service tickets., • Independently resolve tickets and support other engineers ticket work., • High level of technical knowledge in areas key to the company., • Lead / role model -set a positive example in key technical expertise areas., • Write high quality procedures and client communication., • Provide 2nd and 3rd line technical support to clients and Company's staff., • Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution., • Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s., • Arrange for and work with external 3rd party technical support where problems cannot be resolved internally., • Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems., • Be available for ticket escalation and resolution., • IT MSP Experience Essential, • Ability to work in a corporate environment, • Experienced level 3 engineers, • M365 – including complex issues, • Laptop build, • Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business)

Your new companyWe work with a diverse range of organisations across London to deliver exceptional facilities support. Our clients include public sector bodies, where you'll help maintain vital services for communities, and private sector businesses, ensuring smooth operations in fast-paced corporate environments. Whatever your preference, we have opportunities that suit your skills and allow you to make a real difference in well-managed, professional settings. Your new role • Building Maintenance & Checks, • Conduct daily building walk-throughs to identify hazards or maintenance needs., • Perform minor repairs (e.g., door handles, light bulbs, furniture adjustments)., • Support planned preventative maintenance (PPM) schedules., • Report major faults to the Facilities Manager and log them in the system., • Room & Event Setup, • Arrange furniture layouts for meetings, training sessions, and events., • Test and set up AV/IT equipment before use., • Ensure rooms are clean, stocked, and ready for use., • Post & Deliveries, • Sort and distribute incoming mail and parcels., • Prepare outgoing mail and liaise with couriers for collections., • Maintain accurate delivery logs., • Inventory & Supplies, • Monitor and replenish office consumables (stationery, kitchen supplies)., • Track stock levels and place timely orders., • Maintain storerooms in an organised manner., • Contractor Liaison, • Escort contractors on-site and ensure compliance with health and safety., • Check permits to work and verify insurance documentation., • Monitor contractor performance and report issues., • Health & Safety, • Act as Fire Warden and assist during evacuations., • Conduct weekly fire alarm tests and emergency lighting checks., • Carry out water temperature checks for legionella control., • Ensure first aid kits are stocked and accessible., • Administrative Support, • Log and track helpdesk tickets to resolution., • Update facilities management systems (e.g., CAFM)., • Assist with compliance documentation for audits (ISO, H&S)., • Customer Service, • Greet visitors and provide directions or assistance., • Respond promptly to staff queries and escalate when needed., • Maintain a professional and helpful demeanour at all times., • Additional Duties, • Support office moves and desk relocations., • Assist with sustainability initiatives (e.g., recycling programs)., • Experience: Previous experience in facilities, maintenance, or customer service is advantageous., • Certifications (Desirable):, • First Aid at Work, • Fire Warden Training, • Health & Safety (e.g., IOSH Working Safely), • Job role in the heart of London, • London weighting salary, • Employee benefits Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Helpdesk Engineer (1st line) - IT MSP Cockfosters (5 days a week onsite) £25K-£27.5K A well-established Microsoft Gold Partner based in Cockfosters is seeking a skilled 1st Line IT Helpdesk Engineer with a strong background in MSP environments. This is an excellent opportunity to join a close-knit team that has been supporting SMEs across the South of England and internationally for over 15 years. Having recently moved into a brand-new office, the company is continuing its growth journey and is looking for someone who is passionate about technology, eager to develop their skills, and ready to take on more responsibility. Key Responsibilities: • Act as first point of call for incoming tickets/phone calls, • Support and troubleshooting of Windows 11-10 OS queries, • O365 Administration (SharePoint, OneDrive, Exchange), • Group Policy (DNS/DHCP), • Strong knowledge of Active Directory, • Office 365 Admin & troubleshooting (security, user creation), • Basic networking knowledge, • Experience with Group Policy, DNS, DHCP, • Competitive salary: £25,000-£27,500, • Discretionary annual bonus, • 31 days holiday (including Bank Holidays and Christmas shutdown), • Private medical insurance, • Contributory pension scheme, • Ongoing training and development To apply, press apply now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on for more information Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory London, Barnet, Enfield, Hertfordshire, North London, Networking, IT Support, 1 line, Helpdesk, service desk, infrastructure, Azure, Cloud, Office 365 Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Company: A highly successful MSP (IT managed service provider) who specialise in Cloud, Infrastructure and Security supporting a wide variety of clients. They truly believe in delivering high levels of customer service and building long term relationships. We’re looking for a Service Desk Analyst to join our team and play a key role in delivering exceptional IT support and service to the Company’s clients. About the Role We’re seeking an experienced Service Desk Analyst to join our Service Delivery Team, providing first-line IT support and acting as the first point of contact for client technical issues. You’ll troubleshoot and resolve support tickets, manage your workload effectively, and deliver a high level of customer service while working closely with internal teams and third-party vendors. What We’re Looking For • Previous IT support / Service Desk experience in fast moving environment within a MSP (Managed Service Provider) is ESSENTIAL., • Strong troubleshooting skills with Windows OS and Microsoft Office, • Experience with Active Directory, Group Policy, DNS, Office 365 and SharePoint, • Understanding of networking fundamentals, • Ability to configure and support Windows devices (laptops/desktops), • Excellent communication and customer service skills, • A proactive mindset with a passion for learning new technologies, • Team player who remains calm and professional under pressure

1st Line IT Support Engineer - London - £28,000 - Hybrid Working! Role: 1st Line IT Service Desk AnalystLocation: North West London (Hybrid – 3 days onsite / 2 days remote)Salary: £28,000 (DOE) A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line Service Desk Analyst to join their growing Service Delivery team. This is a fantastic opportunity for someone early in their IT career who enjoys solving technical problems, delivering great customer service, and developing their technical skills within a fast-paced MSP environment. The Role As a Service Desk Analyst, you’ll be the first point of contact for clients, supporting a wide range of users with their day-to-day IT issues. You’ll work as part of a collaborative support team, diagnosing technical problems, managing support tickets, and ensuring customers receive a high level of service. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, and ticketing systemsTroubleshoot and resolve 1st line technical issues within agreed SLAsLog, categorise, and maintain accurate ticket updates throughout the lifecycleDeliver excellent customer service to end users and clientsManage and prioritise your own support queue, escalating where requiredLiaise with third-party vendors and technology partners when necessaryAssist with ticket triage and dispatch responsibilities when required What They’re Looking For Previous experience in an IT support or Service Desk roleStrong troubleshooting skills across Windows OS and Microsoft OfficeExposure to Active Directory, Group Policy, DNS, Microsoft 365 and SharePointBasic understanding of networking conceptsExperience building, configuring, and supporting Windows desktops/laptopsExcellent communication and customer-facing skillsA genuine interest in learning new technologies and progressing in IT The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

IT Service Manager - ITIL / ITSM - hybrid - £80K Hybrid - 2 days a week in office - Kings Cross Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: • Lead incident and problem management, driving effective technical response and resolution., • Manage SLAs, service performance dashboards, and continuous improvement initiatives., • Oversee cyber security incident response and vulnerability remediation., • Coordinate service desk triage and out-of-hours support coverage., • 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops /, • Strong understanding of ITIL practices and service governance., • Hands-on experience with cyber security and risk management., • Familiarity with tools such as JIRA Service Management, ServiceNow, Power BI, and Confluence. Take the opportunity to make a meaningful impact in a growing, forward-thinking technology environment. IT Service Manager - ITIL / ITSM - hybrid - £80K Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Senior Java Developer Location: London (Hybrid – 3 days in office) Role Overview We are seeking a highly skilled Senior Java Developer to join the eFX Algo IT team as a Subject Matter Expert (SME) in low latency trading systems. This is a hands-on development role focused on building and enhancing pricing, hedging, and market connectivity systems for the eFX trading desk. You’ll be working in a fast-paced, front-office environment, collaborating closely with developers, business analysts, project managers, and QA teams. This role demands deep technical expertise in Java, particularly in low latency environments, and a strong understanding of FX trading systems. You’ll be expected to contribute to all phases of the software development lifecycle, from design and prototyping to deployment and support. Key Responsibilities • Design and develop high-performance, low-latency Java applications for pricing, hedging, and market connectivity., • Collaborate with Front Office and IT teams to gather requirements and deliver analytics and trading solutions that directly impact P&L., • Rapidly prototype solutions in an agile environment with evolving priorities., • Participate in sprint planning, estimation, and provide regular updates to project managers., • Create and maintain technical documentation including design specs, functional requirements, and unit tests., • Provide third-line support and technical assistance to production support teams., • Participate in software releases, which may occasionally occur outside regular working hours. Technical Expertise • Strong proficiency in Java, including:, • Multithreading, • Low latency techniques, • Garbage collection optimization, • Performance monitoring and metrics design, • Solid understanding of Linux/UNIX operating systems, • Experience with real-time, mission-critical systems, • Familiarity with networking tools (e.g., Wireshark), Solace, and 10GbE multicast, • Front-office experience in FX trading or quantitative finance, • Understanding of pricing algorithms, dynamic spreading, and FX ECNs, • Experience with Agile, Scrum, or Kanban delivery frameworks, • Strong communication skills with the ability to liaise between IT and trading desks, • Bachelor’s degree (or equivalent) in Computer Science, Mathematics, Physics, or Engineering, • Ability to quickly learn and apply new technologies, • Proactive in contributing ideas and innovations to the team, • Commitment to transparency, accountability, excellence, and client service quality

Employer description: Richmond and Wandsworth Councils work together through the Better Services Partnership, a shared workforce delivering vital services to our communities. We’re committed to innovation, collaboration, and continuous improvement. Our joint approach allows us to be more resilient, creative, and efficient in delivering services that help our residents thrive. As part of our team, you’ll be at the forefront of local government transformation, supported to grow and develop in a dynamic and inclusive environment. Overview: We are looking for an enthusiastic and motivated IT Support Services Apprentice to join our IT team. This is a fantastic opportunity to gain hands-on experience across three core IT support areas: the IT Service Desk, Deskside Support, and the Second Line Technical Team. You’ll be a key part of our customer-facing IT support function, helping staff resolve technical issues and ensuring smooth day-to-day operations. You’ll also undertake a Level 3 Information Communications Technician Apprenticeship. Responsibilities: • Provide first-line IT support to council staff via phone, email, and in person., • Log, track, and resolve incidents and service requests using IT service management tools., • Escalate unresolved issues to appropriate teams while maintaining ownership and communication., • Assist with hardware and software installations, configurations, and troubleshooting., • Maintain accurate records of IT assets and service activities., • Contribute to the creation of user guides and knowledge base articles., • Participate in team meetings, training sessions, and service improvement initiatives., • A structured 16-month apprenticeship programme with on-the-job training., • A chance to work across three IT teams, gaining broad technical experience., • Support to achieve professional qualifications, including ITILv4 Foundation., • A welcoming and inclusive team environment., • Interest in IT and customer service., • Experience using Windows devices is desirable., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject., • GCSE Maths and English (or equivalents) at grades 3+ (D or above). If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 36 hours per weekwith flexible hours between 8am–6pm. Benefits: • Competitive apprenticeship salary aligned with the London Living Wage., • Access to staff well-being programmes and support., • Inclusive and diverse workplace culture., • Manual handling and health & safety training provided., • Staff offers in local restaurants & cinemas. There may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based. The starting salary is £39,000 - £45,000 depending on experience. The Role: As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. What we need from you: As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. We are looking for: • Experience of troubleshooting and demonstrable problem-solving techniques., • A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment., • Ability to be office based and travel between SNG sites as needed, • Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services., • The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations. This role will include travel to our other offices, it is essential that you have a Full Driving Licence and access to your own transport. What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: • 25 days holiday + bank holidays (plus extra days up to 30)• Buy or sell holiday with our flexible benefits package• 3 paid Wellbeing days + 2 paid volunteering days• Generous matched pension (up to 12%) and life cover at 4x salary• Enhanced maternity, adoption, and paternity pay• Options for private medical, dental, and critical illness cover• Wellbeing discounts, gym memberships, and 24/7 virtual GP access About us: At SNG (Sovereign Network Group) we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi-vendor, outsourced environment. You will ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed • Proven experience managing end-user workplace services (service desk, devices, telephony, printers, software licensing, etc.), • Experience managing services in multi-vendor, managed service, or outsourced environments, • Strong knowledge of IT asset management best practices, • Excellent stakeholder management and relationship-building skills, • Hands-on experience with ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Budget and cost allocation experience, • Business-focused, service-driven mindset, • Excellent communication and presentation skills, • Strong documentation and reporting capabilities, • Experience leading teams in a matrix environment, • IT service management (ITIL, SIAM) - Expert, • Incident, problem, and change management - Competent, • Stakeholder engagement & communication - Accomplished, • Service portfolio and catalogue management - Competent, • Budget & financial management - Competent, • Vendor management - Competent, • Hardware & software asset management (full lifecycle) - Competent If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION:Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: • Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat, • Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line, • Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot, • Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets, • New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access, • Vendor Liaison: Escalate application issues to third-party software vendors where required, • SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements, • Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates, • VIP Support: Deliver high-priority assistance to senior stakeholders, • Team Development: Mentor and support 1st Line engineers to enhance technical capability, • Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role, • Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications, • Experience with Entra ID, Active Directory, Intune and Autopilot administration, • Experience with DNS and DHCP configuration and troubleshooting, • Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment, • Proven experience of working to SLAs within a structured service desk environment, • Excellent communication and customer service skills with clear written and spoken English, • Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation, • Proactive, solutions-focused approach with strong problem-solving skills, • Experience within a Managed Service Provider (MSP) environment, • ITI v3 or v4 Foundation certification, • Experience supporting Apple Mac devices, • Knowledge of cyber security best practice and security incident processes, • Experience in an ISO27001 aligned environment, • Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS • Performance based bonus (up to £4,000), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Location: LondonJob Type: Full-time (6-month probation)Reports to: Managing Director / CCO About the Organisation We are partnering with a rapidly expanding international organisation operating across film, media, entertainment, and creative sectors. Following recent European growth and integration of new business units, the company is strengthening its operational infrastructure across multiple locations. The Director of IT & Workplace Operations will play a critical role in building a scalable, secure, and efficient technology and workplace environment that supports teams across e-commerce, operations, production, creative, and corporate functions. Role Overview This is a strategic and hands-on leadership role responsible for shaping and managing the company's IT infrastructure, enterprise systems, and day-to-day workplace operations across multiple offices. The position oversees all aspects of IT governance, cybersecurity, systems implementation, vendor management, facilities-related support, and employee technology experience. It also plays a key role in future enterprise software integrations, organisational expansion, and operational transformation projects. Key ResponsibilitiesIT Infrastructure & Support • Oversee IT operations for multiple locations, including hardware, software, networking, cybersecurity, and Help Desk services., • Troubleshoot and resolve escalated technical issues., • Manage endpoint security, backups, system documentation, and device compliance., • Standardise IT practices and software ecosystems to support organisational growth., • Oversee web and domain security, DNS/SSL management, and website infrastructure., • Manage and support a primarily Windows-based device environment.Enterprise Systems & Digital Transformation, • Lead evaluation, sourcing, implementation, and maintenance of enterprise systems (ERP, HRIS, e-commerce platforms, project management tools)., • Drive systems integration, workflow configuration, vendor selection, and training., • Partner with cross-functional teams to ensure systems support operational scalability.Workplace & Facilities Operations, • Ensure office readiness across all sites, including IT setup, conference room technology, and equipment maintenance., • Manage vendor relationships (ISPs, hardware suppliers, telecom systems)., • Support desk planning, hybrid working setups, and facilities-related troubleshooting., • Oversee tech logistics for onboarding and offboarding.Governance, Compliance & Security, • Maintain IT policies and controls aligned with compliance standards (GDPR, SOC2, internal audit requirements, etc.)., • Manage access controls, asset tracking, and periodic IT audits., • Develop data protection strategies and business continuity planning., • Lead content protection and anti-piracy initiatives with external partners.Leadership, Reporting & Strategy, • Manage budgets, procurement, and vendor contracts for both IT and workplace operations., • Provide regular reporting to the executive team on system performance, risks, and improvement strategies., • Lead technology-related initiatives during M&A activity, office expansions, and organisational transitions., • Support and mentor the IT & Workplace Operations team.Candidate ProfileEssential Experience, • 7+ years' experience across IT operations and workplace management, with at least 1 year in a leadership role., • Strong experience implementing and maintaining enterprise systems (ERP, HRIS, project management, e-commerce tools)., • Robust knowledge of Windows environments, MDM tools, cybersecurity frameworks, and modern SaaS platforms (e.g., Google Workspace, Slack, Box)., • Proven experience managing multi-site IT environments and office operations., • Strong project management, vendor negotiation, and budgeting skills., • Excellent communication skills with the ability to influence across teams., • Comfortable working in a fast-paced, creative, and entrepreneurial setting.Desirable Experience, • Experience supporting e-commerce operations or technology-driven creative businesses., • Background in small or scaling organisations., • Familiarity with ISO or J-SOX-style compliance environments.

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London. As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships. The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Field Support Engineer / Onsite Second Line Technician include: • Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues, • Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms, • Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments, • Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices, • Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments, • Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity, • Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies, • Email Management: Manage email routing, third-party spam filters and mail tracing, • Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base, • Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in professional IT support within a managed services or corporate IT environment, • Proven experience of troubleshooting Windows and Mac operating systems, • Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune, • Experience supporting Windows server technologies including Active Directory, DNS and DHCP, • Understanding of networking principles including WiFi, firewalls and routers, • Experience with Azure Virtual Desktop and cloud computing environments, • Understanding of cybersecurity controls including multi-factor authentication and conditional access, • Experience managing third-party vendors and resolving printer or hardware issues, • Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700, • CompTIA A+, Network+ BENEFITS • Access to continuous training, mentorship, and certification support, • Career progression opportunities, • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off, • Private healthcare and 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme bonus, • Be part of a 70-strong family with low turnover and a high-impact culture The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14479 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

We are seeking an experienced hands on IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management. Client Details The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly Description • Oversee and manage IT support functions within the organisation., • Ensure the smooth operation of all technology systems and infrastructure., • Lead a team of IT professionals, providing guidance and support as needed., • Develop and implement IT policies and best practices for the organisation., • Monitor system performance and troubleshoot issues promptly., • Collaborate with other departments to align IT services with business needs., • Manage vendor relationships and negotiate contracts for IT services and equipment., • A successful IT Support Manager should have:, • Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity., • Microsoft Windows, Active Directory * Microsoft Office 365 (Exchange Online, SharePoint), • iOS/iPhone and JAMF device management, • TCP/IP networking fundamentals, • Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards., • Excellent prioritisation, problem-solving, and communication skills, • Familiarity with service desk best practices, • Excellent inter-personal skills, • Retail tools or point-of sale systems experience is a strong advantage, • Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL), • Competitive salary ranging from £60,000 to £70,000., • A permanent role with opportunities for career growth., • Be part of a forward-thinking team and premium brand within the retail industry, • Work in a central London location with excellent transport links

2 Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities • Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained., • Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution., • A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur., • Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless., • Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type)., • Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues., • Critically the role holder will have empathy and patience, considering the user experience in every interaction., • Carry out additional duties commensurate to the role., • Substantive experience in a 1st and 2 Line support., • Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation., • Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks., • Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail., • Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required., • Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction., • Always curious with a willingness to learn and adapt to new technologies and processes., • Azure, • Windows/O365/Entra/Active Directory, • VMWare, • Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

IT Manager / Head of IT Looking for a seasoned and hands-on IT leader to oversee the delivery, security, and continuity of IT and digital services. This senior operational role is responsible for ensuring the campus technology environment is reliable, secure, and fully supports teaching, learning, and student services. The postholder will serve as the local IT lead, collaborating closely with central University IT services and campus leadership to align local operations with institutional standards. This position is ideal for an experienced IT professional in the education sector who thrives on owning the end-to-end technology environment of a vibrant and dynamic campus. Key Responsibilities * Lead and manage campus IT infrastructure, including network, Wi-Fi, AV systems, and devices. * Oversee Microsoft 365 and identity management in partnership with central IT teams. * Manage the device estate via Microsoft Intune, covering staff laptops, teaching spaces, and shared devices. * Ensure operational continuity for teaching, learning, and student support services. * Supervise IT service desk operations, incident management, and problem resolution. * Manage vendor relationships, service contracts, and renewals. * Maintain and enhance cybersecurity practices, data protection, and compliance standards.

Job summary Brentford Family Practice, located within Brentford Health Centre, Boston Manor Road, Brentford, TW8 8DS, is seeking a reliable and organised Medical Administrator / Receptionist to join our team. The practice is committed to delivering high-quality primary care services to our local community and supporting patients through efficient administrative and clinical support systems. The successful candidate will play a key role in supporting the multidisciplinary team by undertaking a wide range of administrative duties. This includes managing incoming clinical correspondence through SystmOne, scanning and processing patient documents, handling medical reports and letters, and ensuring that important information is accurately distributed to the relevant clinicians. In addition to administrative responsibilities, the role will involve some front-of-house reception duties, including welcoming and directing patients, managing appointments through the clinical system, responding to patient queries, and assisting patients both in person and over the phone. The position requires strong organisational skills, attention to detail, and the ability to communicate effectively with patients, clinicians, and external healthcare providers such as hospitals and community services. Main duties of the job The role involves providing comprehensive administrative and reception support to the multidisciplinary team within the practice. Key responsibilities include managing and processing incoming clinical correspondence through SystmOne, scanning and filing patient documents, handling medical reports and letters, and ensuring accurate distribution of information to clinicians. The position also includes front-desk duties such as greeting and directing patients, managing the appointment system, booking appointments, responding to patient enquiries, and assisting with general administrative tasks to support the smooth and efficient operation of the practice. About us Brentford Family Practice is a primary care GP surgery located at Brentford Health Centre, Boston Manor Road, Brentford, TW8 8DS, providing NHS general medical services to patients in the local community. The practice delivers a wide range of primary healthcare services including GP consultations, chronic disease management, vaccinations, screening services, and health checks. It also works closely with multidisciplinary healthcare professionals such as practice nurses, healthcare assistants, pharmacists, and administrative staff to support patient care. The practice aims to provide accessible, patient-centred care and has introduced digital systems such as SystmConnect to enable patients to request appointments and administrative support online, helping clinicians prioritise patients based on clinical need and improve access to care. Brentford Family Practice serves a diverse patient population and works collaboratively with local NHS organisations and community services to ensure patients receive timely, coordinated care. The surgery operates Monday to Friday with additional availability for patients through extended access services and online NHS platforms. Job description Job responsibilities The following are the core responsibilities of the Medical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels. Primary Responsibilities a. Receive and process correspondence from hospitals, external healthcare providers, and other agencies. b. Scan and upload documents onto the SystmOne clinical system, ensuring accurate patient record management. c. Review and appropriately allocate documents within SystmOne, forwarding them to the relevant clinician for review and action. d. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner. e. Photocopy and prepare documentation as required by clinicians and administrative staff. f. Provide administrative support and cover for colleagues during periods of absence. g. Accurately input patient information and updates into SystmOne where required. h. Manage and resolve patient queries efficiently, escalating issues where appropriate. i. Maintain a clean, organised, and efficient working environment at all times. j. Provide general administrative support to clinical staff as required. k. Complete administrative tasks relating to patient results, correspondence, and clinical letters. l. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice. m. Use SystmOne and other digital systems effectively for patient record management, appointment scheduling, and communication within the practice. Secondary Responsibilities In addition to the primary responsibilities, the Medical Receptionist may also be required to: a. Maintain and monitor the practice appointment system using SystmOne. b. Process appointment requests received in person, by telephone, and via online systems such as SystmConnect or other web-based request platforms. c. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible. d. Signpost patients to the appropriate healthcare professional or service within the NHS. e. Support practice audits and administrative reviews as directed by management. f. Process incoming electronic communications and documents where required. g. Scan and attach patient-related documentation accurately to patient records within SystmOne. h. Carry out opening and closing procedures in accordance with the practice rota and operational requirements. Person Specification Qualifications Essential • Educated to GCSE level or equivalent;, • GCSE Mathematics & English (C or above);, • AMSPAR Receptionists Qualification;, • NVQ Level 2 in Health and Social Care; Experience Essential • Experience working on EMIS or System One, • Experience working with the general public. Desirable • Experience in administrative duties;, • Experience working in a health care setting;

Trading Desk Operations Engineer - Summer 2026 start Our client is a top tier global proprietary trading firm that blends advanced technology, quantitative rigour and deep market expertise. It is a place where sharp thinkers thrive. You will work alongside highly capable, intellectually driven people who enjoy hard problems, value precision and are keen to share what they know. This environment suits graduates who have excelled academically and want to apply their intelligence in a fast, practical and technical setting. As a Trading Desk Operations Engineer you sit directly within the trading and research group. You support live trading, improve operational workflows and help turn ideas into reliable tools and systems. You will work closely with traders, researchers and engineers, gaining direct exposure to how strategies are built, tested and executed. Day to day you may validate trade flows, automate processes, troubleshoot issues under pressure, analyse unexpected system behaviour and build quick tools that improve speed and accuracy. You will need to think clearly, act decisively and enjoy solving complex technical problems in real time. This position is well suited to graduates with a strong foundation in mathematics, engineering or computer science and a genuine appetite for analytical work. You must have: • STEM degree from a top ranked university with exceptional academic results, • A level Maths at grade A or equivalent, • Excellent logical reasoning and problem solving ability, • Strong attention to detail and consistency, • Interest in programming with basic proficiency in at least one language (Python, C++, Go, Scala, Ruby, Lua, VBA or similar), • Curiosity about trading, technology and how complex systems behave under pressure This opportunity is ideal for someone who wants a front-row view of how modern trading actually works. You will learn quickly, work with outstanding people and develop a rare combination of technical, analytical and operational skills that will set you up for a high-impact career.

About Klyk At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies (like Wild, THIS, B Lab) adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down. The Role We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats. You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow. You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where team work is everything. About You • Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment, • Experience supporting and troubleshooting both MacBooks and Windows devices, • Experience with Cyber security with administering email security & end-point security, • Experience administering Google Workspace & Microsoft 365 and able to manage users and groups, • Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices, • Experience using Helpdesk solutions such as Autotask to manage tickets and support requests, • Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software, • Experience with scripting to define components and run automations, • Ambitious to grow technically and develop expertise in specific tech and cyber areas, • Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s, • Ability to work under pressure, take initiative and display proactivity, • Be comfortable to have video calls with end-customers to deliver support, • Team-focused - you’re a team player but also work great independently Responsibilities for the role include: • Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support, • Conduct root cause analysis to prevent the recurrence of issues, • Respond and resolve support requests, often utilising RMM, • Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets, • Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements, • Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups, • Monitor and respond to security alerts ensuring protection against potential threats, • Monitor and identify phishing / spam emails through an email security solution, • Support and manage the services that Klyk offer including endpoint security and cloud backup, • Build laptops for new customer employees and perform onboarding call for the starter, • Create and maintain documentation for internal and customer configurations and processes Why work with us? • Competitive salary based on experience and private medical care, • Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands, • Experienced founder team with lots of growth opportunities, • Hybrid Role - 2 days in office in London, • Working with clients which are the fastest growing companies in the UK, • Environment where learning is encouraged with learning budget, • 2 days per year paid impact days to contribute to society, • Budget for home set up

Job Overview The XVA Quant will be sitting within the XVACCR, Collateral & Credit Quantitative Research. The mandate of the quant team is to produce quantitative modelling and innovative solutions for XVA, Counterparty Risk, Collateral and Credit topics. The quant team regularly interacts with a broad scope of internal clients: • XVA and Scarce Resources desk for XVA pricing and modelling, • Risk department for Internal & Regulatory CCR, Accounting XVA, and SIMM, • Collateral desk for discounting, SIMM and IMVA with CCPs, • Trading and Risk Management for Credit derivatives. The quant team closely works with the business to study and assess the models’ behavior and performance. It also plays a significant role in several strategic XVA and RWA projects by producing computational blocks using cutting-edge modelling and implementation techniques to ensure the bank can cope with the increasing list of regulatory measures (XVAVaR, SACCR, FRTB-CVA …) and metrics needed to manage our XVA reserves properly (Optimization modules, Sensitivities with AAD, Machine Learning …). The quant team continuously builds and upgrades XVA libraries and platforms to implement regulatory changes in an optimized architecture. The team is also actively participating in developing the Collateral management platform for CCP and EMIR Initial Margin and working on various FO and Risk systems migration projects, supporting the XVA and Scarce Resources Management and Collateral Management functions. Responsibilities • Define and implement tools and pricing models for Collateral management activity (IMVA-CCP, SIMM …), • Define and implement mathematical tools and pricing models for XVA-linked activity, • Interact and support Trading, RPC and IT partners. Essential Requirements • High programming skills (C++, SQL, C#, VBA …)., • Good knowledge of numerical methods such as: Monte Carlo, Optimisation algorithms, … ., • Recent experience and strengths in most of the following:, • Distributed computing and Inter-process communication, • Multi-threading programming, • Microsoft products: Office, VC++, VBA, • SQL, Access, Oracle, • Web technologies: XML, XSLT, • Strong team orientation, ability to work alone and highly self-motivated, • Able to adapt and learn new technologies quickly, • Results and time oriented, • Excellent analytical and problem-solving abilities, • Creative, can devise and implement multiple solutions, • Good communication skills - both verbal and written, • Previous experience XVA and/or RWA optimisation Who We Are Our Expertise We provide high-impact consulting across five key domains: • Quantitative Finance — Model design, implementation and validation., • Risk & Regulatory — Risk frameworks and regulatory transformation., • Data & AI — Data optimisation and AI adoption with strong governance., • Digital & Technology — Cloud, engineering, automation and digital solutions., • Transformation — Change management and large-scale delivery programmes. Our Commitment Built on excellence, collaboration and innovation, Quanteam partners with clients to strengthen resilience, accelerate transformation and build future-ready capabilities. We are committed to a diverse and inclusive workplace where all individuals are respected and valued. We welcome applicants from every background and uphold equality across all characteristics. Diversity drives innovation and strengthens our ability to deliver exceptional results. Our aim is an environment where everyone can thrive and contribute to collective success.

Trainee Recruitment Consultant - April Start Date! Uncapped Commission | Career Progression | Record-Breaking Growth Who are Daksta? At Daksta, we specialise in placing top talent into recession-resilient sectors such as Life Sciences, Data Centres, Infrastructure, and Energy — markets that are booming no matter what the economy is doing. Following a record-breaking quarter, we’re expanding our team and looking for Trainee Recruitment Consultants to join us. If you have tons of ambition, a good work ethic and bags of positive energy, we’ll give you the platform to succeed. Our next Academy is kicking off in April 2026! Why Work With Daksta? • Uncapped commission – no thresholds, no limits, just real earning potential, • Recession-proof markets – work in industries that are always in demand, • Remote working options – based in Coulsdon South, but flexibility is part of the deal, • Early finish Fridays – start your weekend sooner, • Autonomy – run your desk your way, with full support from leadership, • Supportive team culture – we work hard, celebrate wins, and push each other to grow, • International incentives – Cancun is booked...Want in?, • Industry leading training – 12 week training programme covering the full 360 life cycle Who We’re Looking For: We’re open to all experience levels – from rookies to senior consultants. No experience? No problem. If you’re driven, curious, and passionate about building relationships, we’ll teach you everything you need to know. • Excellent communication and people skills, • Ambition and resilience, • A passion for success – both yours and your clients’, • Willingness to learn and be part of a fast-moving team, • Sales or recruitment experience a plus (but not essential) What You'll Be Doing: • Building and managing your own client and candidate network, • Managing the full 360 recruitment lifecycle, • Working closely with clients to understand their needs, • Sourcing and qualifying top-tier talent, • Negotiating offers and closing placements, • Developing your niche within high-growth, high-demand markets Perks & Benefits: • Competitive base salary + uncapped commission, • Flexible/hybrid working options, • Quarterly and annual incentives, • Clear career progression path, • Ongoing training and mentoring, • Friendly, ambitious team culture Ready to Join a Team That’s Going Places? If you’re ready to launch (or accelerate) your recruitment career with a business that’s scaling fast, values its people, and knows how to have fun while doing it—let’s talk. Apply now or reach out directly to .

Application Support Specialist – London (4 days per week in the office) – £35,000 to £40,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK and be able to commute to the office 4 days per week. La Fosse is collaborating with a London-based client to recruit an Application Support Specialist within a well-established organisation. The successful candidate will support the smooth operation and performance of critical digital platforms, including marketing automation, CMS, websites, and analytics tools, working closely with marketing teams to help deliver efficient, data-driven campaigns. This role would suit someone early in their career who is looking to develop their technical and application support experience within a supportive environment. Key requirements: • Experience using Jira Service Desk or similar IT/service management platforms (commercial or academic experience considered)., • Ability to monitor and manage service requests, ensuring timely resolution and clear communication with stakeholders., • Understanding of SLA adherence and response time management. Technical skills: • Basic SQL querying skills to support and compare marketing platform data against databases., • Exposure to APIs and system integrations (practical experience or strong foundational understanding)., • Basic development knowledge (ideally JavaScript)., • Python knowledge is a plus but not essential; training can be provided., • Strong analytical and problem-solving skills to support the smooth operation of integrated platforms. This is a great opportunity for a junior professional looking to grow within application support while gaining exposure to marketing technologies and integrated digital platforms. How to apply: Please click the link to apply

Energy trading firm is looking to hire a Senior Front Office Business Analyst for a rolling 6-month contract. Paying £700 - £750 per day (inside IR35). The Senior Business Analyst will work directly with derivatives traders and a small, high-performing IT team to deliver analytical tooling and enhancements to a front-office trading desk. This is a highly business-facing role, engaging with stakeholders up to C-suite level, defining requirements, brokering decisions and ensuring solutions are delivered at pace. The team releases multiple times per week, so this role would suit someone comfortable operating in a fast-moving, agile trading environment with evolving priorities. Experience required: • Senior stakeholder engagement within front-office trading, • Strong SQL and good working knowledge of Python (or similar language), • Experience working with large and complex datasets, • Comfortable working alongside quantitative/mathematical models, • Strong understanding of the trade lifecycle; ETRM exposure highly desirable, • Experience supporting UAT and providing third-line support to trading desks Hybrid working – Central London, 2 days onsite.

The Opportunity We are entering the next phase of our global procurement evolution. As a large corporate organization, we are transforming our Global Procurement Operations (P2P) into a highly scalable, technology-enabled, and strategically differentiated delivery model. This is not a traditional operational leadership role. It is a global transformation mandate. You will architect and scale a next-generation Procure-to-Pay (P2P) organization that combines operational excellence, intelligent orchestration, advanced automation, and superior user experience. Your Mission You will design and lead the transformation of our global P2P landscape to the next level of maturity and scalability. This includes: 1. Evolve the Global P2P Operating Model • Further professionalize and scale our global P2P and operational procurement setup, • Define and implement a future-ready operating model across regions, • Establish governance, KPIs, and standardized service delivery frameworks, • Enhance buying channel optimization and request management structures 2. Drive Automation, Orchestration & AI Enablement • Partner closely with the CTO to embed orchestration layers, agent-based workflows, and AI-supported process automation, • Reduce manual touchpoints across intake, sourcing support, order management, and supplier communication, • Implement intelligent ticket routing and digital intake channels, • Leverage spend analytics to systematically identify efficiency and savings opportunities within operational procurement flows 3. Elevate the Client Experience • Create a B2C-inspired user experience for operational procurement services, • Provide full transparency on request status, SLAs, and performance metrics, • Modernize and scale the client help desk model, • Build self-service capabilities where appropriate 4. Drive Operational Efficiency at Scale • Increase productivity through automation and standardization, • Define global workforce strategy across nearshore and onshore hubs, • Optimize cost-to-serve through technology enablement, • Establish continuous improvement and performance dashboards 5. Prepare for the Future of Procurement Delivery • Position P2P as a strategic enabler within our broader sourcing ecosystem, • Integrate operational insights into category and sourcing strategies, • Build scalable capabilities aligned with AI-driven procurement environments, • Develop a strong global leadership bench and succession pipeline Your Profile We are seeking a senior global transformation leader with a strong track record in scaling and modernizing service-based organizations. You bring: • 10+ years of leadership experience in procurement operations, shared services, GBS, or BPO environments, • Proven experience running global P2P or operational procurement organizations, • Strong exposure to automation, workflow orchestration, AI enablement, or digital transformation initiatives, • Experience building and leading multi-country delivery teams, • Deep understanding of procurement operating models and service excellence frameworks, • Strong commercial mindset with focus on productivity and scalability, • Executive presence and ability to lead change in matrixed global environments, • Experience collaborating closely with CTO/technology leadership, • Fluency in English (additional languages a plus) Why This Role Is Unique • You will shape the future of global P2P within a complex international environment., • You will drive the convergence of P2P, automation, and AI-enabled service delivery., • You will influence both operating model design and technology architecture., • You will create measurable global impact across regions and business units. If you are a transformation-oriented leader who combines operational rigor, technological affinity, and strategic perspective, we would like to speak with you.

Office Assistant | Fast-Growth B Corp Agency | London As our Office Assistant, you’ll play a central, hands-on role in keeping the business running smoothly. You’ll assist with key operational processes, internal communications, and be entirely responsible for the office management. In this role, you’ll support day-to-day business activity, ensure smooth running of the office space, and help create an engaging, well-organised environment for the wider team. With strong onboarding and training provided, you’ll join Harmonic at a very exciting time as the company continues to grow and expand. Based in the heart of Shoreditch in London, we are a values-led recruitment agency with an inclusive and non-corporate culture – we also became B Corp Certified in 2022! Harmonic supply Finance and Operations professionals to start-up and scale-up businesses. We work with some of the most exciting organisations in Europe, ranging from ground-breaking technology start-ups (Fintech, Software, AI, Robotics, Electronics, BioTech) and record labels through to major fashion labels, vegan food start-ups, leading interior designers and media businesses. Key Responsibilities Recruitment Administration: • Assisting with the registration of placements onto our CRM database, ensuring data entry is accurate., • Responsible for managing the Harmonic placements inbox and action requests accordingly., • Support the business with incoming calls. Office & Facilities Support: • Tidying and maintaining a clean, organised office environment, • Ordering office supplies and equipment as required, • Restocking the office including stationery, food and drink, • Assisting with general office upkeep, • Main point of contact for external IT provider including logging IT issues, • Maintaining asset registers (laptops, keys, passes), • Communicating with facilities and maintenance Front of House & Administration: • Helping to track, record, and audit company targets, • Managing incoming and outgoing post and deliveries, • Answering the phone and directing enquiries appropriately, • Welcoming candidates, clients, and visitors in a professional and friendly manner, • Helping organise team lunches, celebrations, and socials, • Assisting with the coordination of internal events, meetings, and company activities, • Supporting the organisation of social impact initiatives, wellbeing initiatives and internal communications, • Assisting with the preparation and creation of monthly meeting materials (e.g. agendas, packs, presentations), • Assisting with meeting room bookings and scheduling, • Working with the wider team to booking travel and accommodation for team members when required, • Supporting general administrative tasks across the business Ad-Hoc Support • Assisting with onboarding new starters (desk setup, passes, equipment), • Providing general support to the wider team as needed, • Assisting with ad-hoc projects and tasks to support office operations, • Supporting the setup and use of new systems and tools Requirements: Essential • Strong organisational skills and attention to detail, • Friendly, professional manner with good communication skills, • Willingness to learn and take initiative, • Basic IT skills (email, Microsoft Office, Teams, Zoom), • Ability to manage multiple small tasks effectively Desirable • Previous office, admin, or customer-facing experience What We Offer: • A supportive environment with training and development, • Exposure to a wide range of office and business functions, • Opportunity to grow and progress within the organisation, • 4.5 day working week, • 20 days holiday (increasing by 1 day for each year of service) + bank holidays, • Annual bonus (linked to display of values), • 1 x international company trip away per year, • Private health insurance + 50% subsidised gym membership, • Cycle to work scheme, • 1 month paid sabbatical after 5 years' service, and a partnership programme with a profit share bonus Salary: £26,000- £28,000 + benefits Location: Shoreditch (5 days in office) At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Are you an organised and proactive individual with a passion for providing excellent administrative support? Our client, a reputable law firm, is seeking a dynamic Conveyancing Secretary to join their vibrant team in Redbridge. If you thrive in a fast-paced environment and enjoy being the backbone of a legal team, this role could be perfect for you! Key Responsibilities: As a Conveyancing Secretary, you will play an essential role in supporting the fee earner and ensuring the smooth operation of the conveyancing process. Your day-to-day activities will include: Secretarial Support: Provide efficient audio and copy typing of documents using TFB Partner for Windows or other relevant software. • Client Interaction: Answer telephone calls and handle personal inquiries from clients and other parties, recording messages accurately and ensuring follow-up actions are completed effectively., • Mail Management: Collect and sort the post each morning, ensuring correspondence is linked to the appropriate files before delivering it to the fee earner. Timely dispatch of outgoing mail is also crucial., • Filing and Documentation: Maintain organized paper files and the case management system, ensuring all documentation is up-to-date., • Administrative Tasks: Open new files, perform copying tasks, and assist with any administrative duties as required., • Reception Cover: Provide cover for the Reception desk when needed, showcasing your versatility., • Team Support: Assist other secretarial staff as capacity allows, ensuring seamless communication and collaboration within the office. What We’re Looking For: To excel in this role, you should possess the following skills and attributes: Proven experience as a secretary or in a similar administrative role within a law firm, ideally in conveyancing. • Excellent typing skills and proficiency in using legal software., • Strong communication skills to interact effectively with clients and team members., • Exceptional organisational skills and the ability to prioritise tasks., • A commitment to maintaining a high standard of personal conduct and professionalism., • Ability to adapt and assist with various tasks as requested by the fee earner or the firm. Why Join Us? This is your chance to be part of a supportive and friendly team where your contributions truly matter! Our client values personal development and offers opportunities for growth within the firm.

We’re growing our life sciences team and are looking for an experienced Senior Recruitment Consultant to take ownership of a specialist permanent recruitment market within the international life sciences sector. This is a true 360 role, suited to consultants who enjoy building long-term client relationships, developing niche expertise, and running their desk with autonomy. The Role • Full-cycle (360) permanent recruitment across a defined life sciences niche, • Business development and strategic account management, • Partnering with clients and candidates globally, • Building long-term relationships rather than transactional placements, • Owning your market, with support from experienced leaders What We’re Looking For • Proven experience as a 360 Recruitment Consultant, • A strong billing track record, • Experience in life sciences recruitment, or a clear interest in the sector, • Confidence in senior-level commercial conversations, • Adaptability to work in international markets, • Someone who enjoys accountability and taking ownership of results Why Join Us? For nearly 40 years, we’ve partnered with life sciences organisations globally, supporting innovation that ultimately impacts patient lives. Joining us means: 🧬 A purpose-led sector You’ll work exclusively in life sciences, supporting companies and professionals driving scientific progress. 🫱🏼🫲🏼 Experienced leadership and support You’ll collaborate with managers and consultants who bring decades of market knowledge and practical insight. 📈 Clear progression You’ll have the structure and support to grow, without being constrained by rigid career frameworks. 💰 Uncapped earning potential A competitive base salary with uncapped commission - your earnings reflect your results. 🏡 Flexibility that’s earned Office-based or fully remote options available, with autonomy built on trust and performance. Curious to explore it further? Either apply, or reach our directly to

Our client is a global energy & commodity trading group, with offices worldwide, in over 45 countries. Officially working as part of the broader London Middle Office team, you will support the growth of the metals trading function in London, and therefore it is essential that the candidate has Metals (Base/Aluminium/Precious) markets knowledge and proven Metals middle office/Trading Assistant experience. PRINCIPAL DUTIES/RESPONSIBILITIES WILL INCLUDE BUT WILL NOT BE LIMITED TO: • Responsible for timely deal entry, correct position reporting, pricing reporting and adherence with trading limits., • Production of a daily PnL for physical metals business, be able to produce a breakdown and explain key drivers., • Manage the risk profile of the trading business in line with the agreed appetite for risk and risk limits., • Strong interaction with traders in a challenging and growing environment., • Implement new controls: liaise with Tech team to improve and enhance processes., • Liaise with back office/trade support/accounting/credit teams., • Work closely with the trading desk to be able to understand their strategy and ability to challenge them. SKILLS: • Strong understanding and proven experience gained within Physical Metals middle office., • Current work-based experience in a similar role in a Metals trading environment is essential., • Must have Refined Metals/Aluminium (base metals) markets knowledge., • Circa 2 years of proven experience ideally., • Person needs to be familiar with the logistics around the physical base metals market, • Person needs to be familiar with balance sheet management and funding, • Ability to work as part of a team., • Self-starter, organized and autonomous., • Process improvement mindset., • Fluent English, speaking and writing., • Advanced Excel skills, VBA ideally., • Passionate about risk and processes, capable of working with the business lines to embed risk awareness and culture into everyday processes.

Technical Business Analyst – Identity & Authentication (IAM) Contract | Outside IR35 | Hybrid – 2 days per week in London Acora Group is partnering with a global enterprise to deliver a major passwordless authentication rollout. We’re seeking a Technical Business Analyst with strong Identity & Access Management (IAM) experience to drive user analysis, authentication setup, stakeholder engagement, and security aligned delivery across multiple regions. This role sits at the intersection of cybersecurity, identity governance, authentication technology, and enterprise change management—ideal for a BA with deep IAM knowledge and hands on experience with Microsoft Entra ID (Azure AD). Responsibilities: • User Analysis & Rollout Planning, • Assess user authentication readiness and segment user groups, • Plan rollout waves, readiness checks, timelines, and dependencies, • Authentication Support, • Support setup of authentication methods in Microsoft Entra ID (Azure AD), • Assist with passwordless, MFA, and conditional access enablement, • Troubleshoot authentication across Windows, iOS, Android, • Stakeholder & Communications, • Manage onshore/offshore stakeholders and service desk alignment, • Deliver user comms throughout rollout phases, • Data & Reporting, • Analyse identity/authentication data using PowerShell, SQL, dashboards, • Track adoption, compliance, and rollout progress, • Security, Governance & Change, • Ensure alignment with cybersecurity and identity governance standards, • Support change impact assessments, documentation, UAT, and agile delivery Essential: • Technical BA background in IAM, cybersecurity, or enterprise IT, • Strong knowledge of Azure AD / Microsoft Entra ID, • Experience with passwordless, MFA, conditional access, • Understanding of identity governance, least privilege, credential security, • Skilled in PowerShell, SQL, process mapping (Visio, Lucidchart), • Excellent communicator supporting global user authentication rollouts Desirable • Microsoft identity certifications (e.g., SC 300), • ITIL / cybersecurity certifications (CISM, CISSP), • ServiceNow / CMDB experience, • Agile delivery experience APPLY NOW if you are a Technical Business Analyst with strong experience in Identity & Authentication, Microsoft Entra ID, or closely aligned IAM technologies.

Deal Desk / Commercial Strategy - Enterprise SaaS We’re partnering with a high-growth, post-IPO SaaS company looking for a Deal Desk / Commercial Strategy professional in London to support complex enterprise deals and work directly alongside Sales on commercial structuring and negotiations. This is a high-visibility, high-impact role during a pivotal moment for the business, as it navigates a major platform and customer migration, creating exciting commercial complexity and opportunities to shape processes. What You’ll Do 💡 Partner closely with Sales to structure and negotiate enterprise deals 💡 Join customer calls alongside Sales and Legal to provide commercial guidance in real-time 💡 Support contract renewals and migrations from legacy platforms 💡 Collaborate cross-functionally with Finance, Legal, and Operations 💡 Help refine and scale deal desk processes as the business continues to grow Who You Are ✔️ 5+ years of experience in SaaS / technology supporting complex deal cycles ✔️ Strong deal desk, commercial strategy, or sales operations experience ✔️ Comfortable in a fast-paced, roll-up-your-sleeves environment ✔️ Skilled at cross-functional collaboration and navigating ambiguity ✔️ Enjoys working on high-impact projects with global visibility Why This Role is Exciting 🚀 Join a post-IPO, high-growth SaaS company with strong market momentum 🚀 Work in a global company with exposure to North America and EMEA 🚀 Be part of a well-established, collaborative team with real ownership 🚀 Opportunity to shape processes during a significant scaling phase 🚀 Exposure to complex enterprise deals and commercial strategy If you’re looking for a role where you can make an immediate impact, work closely with Sales, and grow with a fast-scaling SaaS business, we’d love to hear from you.

PR Strategist (B2B Tech). VCCP Roar is a multi award-winning agency. With services spanning creative and marketing, strategy and PR, we help our clients make their move and our people make their mark. We’ve grown phenomenally in the last few years and we continue to expand. THE ROLE We are looking for an ambitious and highly organised individual who is articulate, curious, proactive and thrives in a fast-paced environment across a range of projects. Whilst the successful candidate needs to be a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. For our clients… • Work across VCCP Roar client base, developing insights, helping to create campaigns, presenting campaign performance and deliverables to clients, • Co-host narrative and messaging sessions with clients, developing the write-ups and outputs of these sessions to a high standard, • Conduct desk research to understand a brief, identify useful information and present compelling insights, accessible summaries and digestible takeaways, • Support PR, marketing and creative teams in creating timely, client-ready work that retains the established messaging/insights throughout, • Develop and present in-depth strategic documents, such as market maps, competitor analyses, content audits and brand planning documents, • Develop creative briefs in line with client objectives, brief the creative teams and review their output, giving feedback to help them refine their workBecome a central strategist for a number of accounts (with support from Senior Strategist/above), working towards becoming solo lead strategist for one or two accounts, • Use free or VCCP Roar owned tools – including Google Trends, Moz, SimilarWeb, Sparktoro Google Data Studio, and Statista – to identify or substantiate insights, trends and campaign platforms, and identify influencers. For our team… • Act as core strategist for new business pitches by developing insights, campaign platforms, and activations, helping to keep the pitch focused and relevant, • Proactively seek out and share items of interest i.e. reports, insights, campaigns, concepts, • Help raise the profile of the Strategy & Planning Dept in the agency and externally i.e. through blogs, new strategy-led propositions, marketing efforts and sharing insights, • Work alongside Senior Strategists on campaign research proposals, interrogating the client to understand their aims and using different research methodologies and questionnaire styles to achieve the data they need, analysing and presenting key messages back to the client, • Produce all documents in a good quality of writing, with clear structure, simplicity of language and relevant word choice, • Use data and insights to develop, target, optimise, and measure campaigns spanning the full customer journey, • Use and apply different planning methods, VCCP Roar's offerings, comms components and terminology to meet client expectations. For our agency… • Have strong working relationships with PR and marketing teams, • Continue expanding your knowledge of B2B technology, as well as our clients’ audiences and market categories, • Take an active, positive part in our agency culture and support VCCP Roar's own marketing and social activity, • Participate in our training programme – Never Stop Learning, both learning and sharing best practice as appropriate, • Approach the development of your role with enthusiasm and commitment, • Contribute to a positive, inclusive culture at VCCP Roar. WHO YOU ARE You are a confident and analytical thinker who uses insights and expertise to improve our clients’ communications and play a regular role in advising them. With a day-to-day focus on research and analysis, you deliver research summaries, key messages and campaigns that are rooted in strategic market, audience and brand understanding. You are…. …trusted advisor and guide to our clients …insight developer for new business …research developer and analyst for our strategy leads …strategic guide for PR & Marketing account teams …expert in B2B technology & business decision-makers VCCP DE&I Statement We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via .

SGK and SGS & Co have built an impressive roster in creative, strategy, digital commerce, experiential marketing, engineering, and creative content production—bringing together the incredible talent of 2,300 agency professionals. This collective expertise will come together under Marks, a Next-Gen Creative Platform built to thrive in today's global and local cultural conversations. Equator will continue to play an important role as an agency within Marks. Our London Studio is currently seeking an Office Coordinator who thrives in a fast-paced, creative environment — and who’s excited to play a central role in shaping an exceptional workplace experience. This is an on-site position at our London studio with occasional travel to our Birmingham office (1–3 times per month). This opportunity would best suit a highly organised, people-centric individual with a desire to work in a highly creative and dynamic environment. The role will see you taking full responsibility for the smooth running of all front desk operations - along with everything that entails. Rest assured - no two days will be the same! Your day to day will see you involved in everything from meeting and greeting clients, through to ensuring the studio is stocked with everything it needs for its efficient running. You will manage diaries, ensure the health and safety of our staff, and that everyone is up to speed with studio communications. In short - you will be the heart of everything that happens within our UK studios! In this role you will… • Welcome and greet clients and manage visitor calendar., • Oversight of meeting room booking throughout office., • Answer main phone line for office through Teams, transfer, direct phone calls, or take messages as appropriate., • Serve as Shipping Manager for London and Birmingham office. FedEx shipping labels created and parcels are prepared for courier service including FedEx and messengers, ensuring company shipping policies are followed and project numbers are recorded when appropriate., • Daily office upkeep including: restocking all fridges and hospitality stock, emptying dishwashers, upkeeping equipment, keeping lobby tidy, etc., • Coordinate and prepare meeting rooms for bookings, ensuring they are ready for client presentations and meetings., • Assist with coordination and set up for clients, visitors, or large meetings. Flex hours may be required., • Oversee supply inventory for London studio, ensuring everything is stocked, available, and within budget., • Place orders for Birmingham office stock and supplies as requested or directed., • Be the main point-of-contact with building support for London and Birmingham offices, including security, facilities for maintenance, janitorial work, etc., • Organize and oversee vendor deliveries, ongoing service calls, or maintenance work in London., • Ensure Health and Safety protocols are followed throughout UK offices, • Ensure local email distribution lists kept up to date, and maintain office communications, • Coordinate with corporate finance teams to follow appropriate ordering procedures and tracking of ordered supplies through purchase orders, vendor relationships, and site assets., • Support the local culture club events, fostering team bonding and a positive office culture., • Liaise with IT for AV capabilities throughout office conference rooms, supporting visitors with AV as needed., • Support occasional travel and expense management for Marks Senior Leadership. You will have • Computer literacy, experience with Microsoft 365, Google Workspace, or similar platforms., • Strong organizational skills, • People facing hospitality and customer/team service experience - Minimum 2 years direct work experience preferred, • Excellent written and verbal communication skills, including listening skills, • Highly self-motivated, resourceful and detail-oriented, • Ability to work both independently and in a team environment, • A desire to work within a creative environment or industry, • Bachelor’s degree or equivalent work experience preferred. We will offer • 25 days holiday per annum + additional 'Me Day', • Flexible working during summer hours, • Pension Scheme, • Voluntary Europe Group Healthcare Scheme, • Life Assurance, • Healthcare Digital GP Service, • Holiday purchase scheme, • Health Assured Employee Assistance Programme, • City Bike Scheme (London only), • Employee referral program

London (Hybrid: 4 days office, 1 day WFH) Chartwell Speakers connects world-class thinkers (bestselling authors, economists, entrepreneurs, and former political leaders) with audiences across the globe. From London to New York, Hong Kong to Dallas, we help organisations land the right voice for unforgettable events. Why this role exists Our senior sales agents spend their time where they add the most value: client conversations, negotiation, and closing. This role exists to take sales admin and CRM work off their plate, so deals move faster, data stays clean, and nothing drops between the cracks. As Sales Coordinator / Deal Support, you’ll be the operational backbone behind high-performing agents: organised, detail-oriented, and calm under pressure. What you’ll do CRM & Deal Admin • Own CRM hygiene (Zoho initially; HubSpot migration planned)., • Create and update deals, contacts, stages, fields, notes, and next steps., • Log activity accurately (calls, emails, meetings, outcomes)., • Ensure mandatory fields and stage requirements are completed on time. Scheduling & Follow-ups • Manage calendars, meeting bookings, and follow-ups., • Track actions and deadlines so nothing gets missed., • Keep deals moving forward without agents chasing admin. Deal Support & Internal Handoffs • Prepare and manage deal documents (shortlists, firm offer forms, internal notes)., • Coordinate handoffs to finance, contracts, and logistics., • Act as the central point of coordination once a deal is live. Process & Playbooks • Document workflows, edge cases, and best practices., • Help build a repeatable support playbook for senior / high-performing sales agents., • Support clean process migration during the upcoming CRM switch. Your first 90 days (what success looks like) • Run CRM admin for assigned agents without supervision., • 95%+ of deals kept up to date with clear next steps and dates., • Zero internal confusion on deal status or ownership., • Clear, documented workflows ready for CRM migration., • Tangible time saved for senior sales agents. About you Must-haves • Extremely organised; you enjoy keeping systems tidy., • Comfortable working in CRMs (Zoho, HubSpot, Salesforce, or similar)., • Strong attention to detail and follow-through., • Confident communicating with sales, finance, and operations., • Calm, reliable, and proactive in a fast-moving environment. Nice-to-haves • Experience in sales admin, sales ops, customer success ops, or deal desk roles., • Exposure to events, agencies, or professional services., • Interest in process improvement and documentation. Qualifications No specific degree required. We care more about competence, reliability, and mindset than formal credentials. What you’ll get • Real responsibility and visibility from day one., • Direct exposure to senior sales agents and live commercial deals., • Clear scope and expectations (this is not a PA role)., • Supportive team and room to grow into Sales Ops or Revenue Ops., • Competitive salary and benefits. How to apply Send your CV plus a short note answering: • A sales agent sends you messy call notes after a client call. What are the 2–3 things you would always make sure are captured or updated in the CRM before moving on?, • A deal looks promising but has no confirmed budget yet. What’s the one follow-up action you’d prioritise to keep it moving, and why?, • Why this role appeals to you.