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Location: Remote in the United Kingdom Working Hours: Mon - Fri, 9am - 6pm (GMT) Salary: £30K Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. About us: Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture. The company's sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers. What you’ll do: • Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority., • Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients., • You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth., • Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. What you’ll need: • Minimum 2 years experience in online customer support, live chat, and calls., • Organised and able to multitask across different platforms, • Proactive and forward thinking, • Assertive nature and ability to be the voice of the customer when communicating internally, • Excellent cross-functional collaboration skills What we offer: • Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success, • Remote working environment, • Fast-paced and global working environment

Store Manager – Trend-Inspiring Fashion Accessory Jewellery Brand Salary: Competitive + Monthly Bonus + Excellent Benefits Location - Cardiff Step into the world of a trend-inspiring fashion brand that’s all about energy, individuality, and style! We’re on the lookout for a passionate Store Manager who thrives on driving sales, leading dynamic teams, and creating an in-store experience customers can’t stop talking about. What you’ll be doing: • Leading, motivating, and inspiring your team to smash sales targets and deliver an exceptional customer experience, • Creating eye-catching visual merchandising that captures attention and drives footfall, • Building genuine connections with customers, turning first-time shoppers into loyal fans, • Coaching and developing your team to sell smarter and deliver consistent results, • Keeping store operations running smoothly and efficiently — every day, every shift What you’ll bring: • Proven experience managing a successful retail team (fashion or streetwear experience a bonus), • A results-driven mindset with a strong passion for style and trends, • Confident, motivational leadership that gets the best out of your team, • Excellent communication skills and a commitment to delivering standout service Why you’ll love it: • Outstanding training and development — including Flagship Store Management and Piercing Training programs, • Genuine career progression opportunities (many managers move up into Cluster or Regional roles), • Fun, fashion-forward customers and a bright, upbeat store environment, • Monthly bonus scheme, • Long weekend off every month, • Birthday leave, • Generous staff discount on all products If you’re ready to lead a store where sales meet style, we’d love to hear from you .Contact Sam at Everpool Recruitment to find out more .

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. ?? Starting Salary: £28,250.00 ?? Location: Canton - Cardiff ?? Job Type: Full Time 37.5 Hours Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs About the Role As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll al...

Our Assistant Managers continuously strive for customer-first excellence in our stores! CELEBRATE LIFE & EXPRESS LOVE Assistant Store Manager Ernest Jones Cardiff As Assistant Store Manager here at Ernest Jones in you'll join the team in a store in Cardiff Youll support our Store Manager in achieving the stores targets through promoting the sales culture instore, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures. Youll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management. Youll run the store when the Store Manager is not present and will be required to plan, adjust priorities and organise activities regularly. At Ernest Jones youll devote your time to establishing excellent relationships with our clients to ensure that when making a special purchase from our breath-taking collection of exquisite diamonds, our selection of some of the world's most prestigious watch brands or our extensive range of exclusive luxury jewellery and gift items that they are guided by your experience and knowledge to select the perfect piece to mark their occasion. The experience of working in Jewellery and Watch retail is truly unique join us and be part of something special! Ar...

As a Sales Assistant, you’ll help customers discover beautiful, hand-finished jewellery that tells their story — turning each interaction into a special memory. Drive sales & deliver exceptional service: Achieve and exceed sales KPIs by flawlessly executing our customer experience model ‘Every