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DCK Group a global leader in the design, supply of fashion jewellery and accessories.

Location: Remote in the United Kingdom Working Hours: Mon - Fri, 9am - 6pm (GMT) Salary: £30K Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. About us: Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture. The company's sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers. What you’ll do: • Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority., • Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients., • You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth., • Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. What you’ll need: • Minimum 2 years experience in online customer support, live chat, and calls., • Organised and able to multitask across different platforms, • Proactive and forward thinking, • Assertive nature and ability to be the voice of the customer when communicating internally, • Excellent cross-functional collaboration skills What we offer: • Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success, • Remote working environment, • Fast-paced and global working environment

Full job description The Assay Technician is responsible for processing, preparing, assaying, and hallmarking precious metal articles in accordance with established procedures. The role requires excellent attention to detail, manual dexterity, and the ability to work accurately within a regulated environment while maintaining high standards of quality and productivity. Key Responsibilities Process and prepare articles for assay and hallmarking. Conduct assessments and assay testing in line with procedures. Apply hallmarks accurately and efficiently. Carry out remedial work on jewellery products where required. Maintain a clean, safe, and organised work area. Report defective equipment promptly. Support continuous improvement initiatives. Adhere to all quality, health and safety, and company procedures. Physical Requirements Good manual dexterity. Ability to handle jewellery and small components with precision. Ability to occasionally handle heavier articles. Key Skills Experience working effectively within a team environment. Ability to build and maintain positive working relatio...

Good leadership with ability to coach and motivate sales team to achieve sales target and high sense of responsibility. Drives sales through effective merchandising and promotional activity. Prepare sales and retail-related reports.