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Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover Heathrow & Tewkesbury. You will be based at our Heathrow site and travel to Tewkesbury as and when required. The role will: • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Quality: • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement: • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other: • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages

Who we are: Welcome to This is Beyond, a dynamic and forward-thinking B2B events company based in the heart of West London. From our humble beginnings as an ambitious startup, we've swiftly risen to become a global leader in pioneering B2B events that redefine industry standards. Renowned as thought leaders in the luxury travel sector, we've left an indelible mark by spearheading innovative approaches and cultivating fervent communities around distinct travel niches. Our diverse portfolio boasts a mix of groundbreaking global travel trade shows tailored for elite influencers and trendsetters. At This is Beyond, we're relentless in our pursuit of crafting unparalleled experiences. We meticulously curate our guest list, recognising that chemistry is paramount, and we vehemently reject mundane formats. Prepare to be immersed in exclusive, inspiring environments that blur the lines between work and leisure - because that's where true business brilliance thrives. Join us on our journey, where innovation knows no bounds and excellence is the standard. The role: As an Event Leader, you will be responsible for the overall strategic direction, commercial success and flawless delivery of one of This is Beyond’s major events. You will lead a multidisciplinary team across sales, marketing, content and operations, ensuring every element of the event aligns with our values, brand standards and business objectives. This role requires equal parts strategic thinking and hands-on leadership. You will shape the event’s long-term vision, develop and deliver its commercial strategy, and ensure it continues to evolve as a world-class platform that connects and inspires the most influential players in luxury travel. You will not simply deliver an event; you will nurture a living community of people and ideas. You will build something that grows year after year, creating experiences that inspire leaders, shift perspectives and spark lasting change. What you will do: Strategic Leadership and Direction • Set and deliver the event’s strategic roadmap, ensuring it drives growth, impact and industry leadership., • Own the event’s P&L, overseeing budgeting, forecasting and financial performance to meet ambitious revenue and profitability targets., • Monitor market trends, customer insights and competitor activity to inform innovation and maintain a competitive edge., • Contribute to company-wide strategic discussions, helping to shape the future direction of This is Beyond’s portfolio. Team Leadership and Development • Lead and inspire a team of senior managers and heads of department across sales, marketing and operations., • Foster a culture of clarity, accountability and collaboration, ensuring everyone is aligned to shared goals., • Coach, mentor and support your team to achieve their potential, encouraging ownership, innovation and continuous improvement., • Model leadership behaviours that reflect This is Beyond’s values: trust, curiosity, integrity, excellence and generosity. Commercial and Analytical Focus • Drive revenue and audience growth through effective commercial strategies and data-led decision making., • Oversee exhibitor and buyer acquisition, retention and satisfaction, ensuring a consistently high calibre of participants., • Evaluate event performance using clear metrics, drawing insights to refine strategy and enhance results., • Balance creativity and commerciality, ensuring that every innovation adds measurable value. Customer and Stakeholder Engagement • Act as the senior ambassador for your event, engaging and networking directly with industry leaders, partners and stakeholders., • Build and nurture strong, long-term relationships with exhibitors, buyers and sponsors., • Represent This is Beyond with confidence, energy and authenticity in meetings, presentations and international forums., • Ensure every customer touchpoint reflects the exceptional service, quality and attention to detail for which our brand is known. Innovation and Experience Design • Lead the continuous evolution of your event’s format, content and experience., • Collaborate with creative and production teams to ensure the event feels alive, relevant and ahead of its time., • Champion innovation, exploring new formats, technologies and approaches that deepen engagement and community value., • Ensure the overall experience consistently delivers on our promise: to create meaningful connections that drive personal and professional transformation. What you will need: • A strong commercial mindset grounded in real-world experience. You will likely come from a background in luxury hospitality, sales and marketing, or business development, ideally within luxury hotels, luxury events or travel brands, • Experience in budget management, P&L ownership, and commercial strategy development. A strong understanding of the dynamics of premium client relationships, the power of storytelling in driving sales, and the discipline of delivering commercial results., • Strong strategic and analytical skills, with a track record of making data-driven decisions., • You will be confident leading complex P&Ls, developing growth strategies and motivating teams to exceed ambitious targets. You will be a proven excellent negotiator, stakeholder manager, team manager and relationship-builder., • An operational mindset with hands-on event management experience. You will understand the intricacies of event delivery, logistics and on-site execution, and can translate strategy into flawless real-world experiences., • Ability to manage multiple priorities in a fast-paced, global environment., • Willingness to travel internationally to oversee event execution and engage with key stakeholders., • Most importantly, you will have the energy and hunger to build on success; to take something extraordinary and make it even better. Our Values • Curiosity - Always ask why. Open your mind to new perspectives and possibilities, and never settle., • Integrity - Be driven by good, not greed. You control your decisions, so make your actions count., • Teamwork - Empower others and leave your ego at the door. Good relationships are a competition of generosity. Benefits: Enjoy a range of benefits, including: Pension Scheme, Hybrid working arrangement, Health Cash Plan/BUPA coverage, Ongoing Learning & Development opportunities, Bonus Earning Potential, Social Events & Travel Opportunities Position Type: Permanent, with a 4-day working week. Our hybrid model includes 3 days in the office (located in Shepherd's Bush), 1 day working from home, and every Friday as a non-working day as standard. Diversity & Inclusion: At This is Beyond, we're dedicated to fostering an inclusive workplace where diversity is celebrated. We prohibit discrimination and harassment based on factors such as race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. How to Apply: Ready to join our team? Explore all our available career opportunities and apply by visiting our careers site at careers.thisisbeyond.com. 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