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In a Nutshell We have a new opportunity for a Remediation Quality Control Inspector to join our team within Vistry Services, covering various locations around London. As our Remediation Quality Control Inspector, you will be responsible for visiting various sites / offices carrying out the duty of a Site Manager / Quality Control Manager. You will carry out inspections of the works being carried out at various stages of the construction process and manage the QA process. you will also carry out inspections of the sites ensuring that all processes and procedures are being carried out correctly and reporting on any issues that you raise and how you have closed them out. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GSCE/GCE standard in Math's and English, and/or BTEC diploma in Building Construction or an NVQ Level 2 or similar, or City and Guilds in relevant trade Valid CSCS card Previous experience working as a Customer Care Technician or Site Manager. Detailed understanding of NHBC customer handover requirements. Building Experience Onsite inspection experience Housing Developer or Main Contractor background Client facing exposure Good understanding of Microsoft office, excel, outlook. Ability to handle complaints and difficult situations. Solid understanding of building regulations and legal obligations. Excellent planning and organisation skills Capable of strategi vision Decision making/problem solving/multi-tasking. A polite, tactful and assertive attitude Patience and calmness under pressure Excellent communication skills Good team working skills. Willing to work extra to meet deadlines as and when the business needs require it. Desirable - NVQ levels 3 & 4 in customer services. Be working towards or completed an ONC/HND in Construction. The candidate must have gained relevant experience within the construction industry or hold relevant qualifications. More about the Remediation Quality Control Inspector role Record non-conformances, assess and implement both corrections and corrective action. Identify and record items/processes that lead to non-conformances. Assist in the development of the team's 'Defect Free' culture and carry out training where required, in particular mentoring team members. The postholder must at all times carry out their duties and responsibilities to comply with Vistry Partnerships policies/procedures. Comply with programmes/deadlines etc. Conduct site inspections to ensure compliance with contract drawings, specifications and quality and notify their manager of any problems, errors, discrepancies or divergences and non-confirming work. To assess the safety of works on site and compliance with current regulations and project requirements and advise of any infringements to the Project Manager/Project Director/Operations Manager and contractor. Provide periodic reports as specified, maintain a diary of events, and comply with all procedures and administration identified within the department's quality assurance policy. Record any delays and reasons for them. Arrange and witness as necessary any tests required by the contract or instructed by their manager. Attend site meetings. Take site photographs regularly and systematically, ensuring they are date endorsed. Carry out pre practical completion and end of defects inspections, including preparation of 'snagging' lists and 'back-snagging' inspections if necessary. To effectively manage all customer expectations and deliver excellent customer service, ensuring defects are dealt with promptly, efficiently and to the satisfaction of the customer and company. Instruct clients/tenants in workings/use of any technical appliance/equipment installed. Attend weekly meetings reporting to the Line Manager on status of all issues within the projects. Carry out formal inspections of the works, and attend any benchmark works. Ensure that the QA process is followed and is accurate up to date and signed off. Advise changes to procedures as required. Ensure any issues raised are closed out. Review, investigate and execute issues arising from customer contact, maintaining proper records and communication to all stakeholders within an agreed timescale. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-WS1 TPBN1_UKTJ

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