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Assistant to the Production and Operations Director, working on all aspects of ecommerce including: • fulfilling orders, • dealing with dispatch, • website maintenance and updating, • stock checking and ordering, • dealing with customers (on line and in workshop/shop), • wholesale order fulfilment, • liaising with suppliers, • general office work
We are seeking a skilled and enthusiastic Breakfast Chef to join our kitchen team. The Breakfast Chef will be responsible for preparing and serving a variety of high-quality breakfast dishes, ensuring excellent presentation, consistency, and timely service. This role requires strong cooking skills, creativity with menus, and the ability to work efficiently in a fast-paced environment. Key Responsibilities • Prepare, cook, and present all breakfast items to a high standard., • Manage the breakfast service from start to finish, ensuring smooth operation., • Create and update breakfast menus, incorporating seasonal and locally sourced ingredients., • Ensure food is prepared in compliance with food safety and hygiene standards., • Maintain cleanliness and organization of the kitchen at all times., • Monitor stock levels, minimize waste, and assist with ordering supplies., • Work closely with the kitchen team to ensure consistency across all dishes., • Provide excellent service to meet guest satisfaction and dietary requirements., • Assist with other kitchen duties as required (e.g., prep work for lunch service). Skills & Qualifications • Proven experience as a Breakfast Chef, Line Cook, or similar role in a professional kitchen., • Strong knowledge of breakfast and brunch dishes., • Ability to work under pressure and manage time effectively., • Understanding of food hygiene, safety, and kitchen procedures., • Creativity and passion for delivering exceptional food., • Excellent communication and teamwork skills., • Flexibility to work early mornings, weekends, and holidays as required. Physical Requirements • Ability to stand for extended periods., • Ability to lift and carry supplies up to [X lbs/kg]., • Comfortable working in a hot and fast-paced kitchen environment. Compensation & Benefits • Meals on duty, • Staff discounts, • Opportunities for training and career growth
Do you have passion for hospitality and exceptional customer service? Join our Team as a Headwaiter/ess and be part of an exciting journey! About Jason Atherton Restaurants – The Social Company: Jason Atherton started The Social Company in 2011, and it has grown into a globally renowned restaurant group, with a portfolio of worldwide restaurants and recognised brands across the world, with a strong presence in London, England including City Social, Little Social as well as the Blind Pig Bar, Berners Tavern – named ‘the defining restaurant of the decade’. The group has expanded its Restaurant portfolio to include Sael in St James’ Market, Three Darlings in Chelsea’s Pavilion Road and Row on 5 on Saville Row. The Social Company has a global presence in Shanghai, Dubai, Mykonos, and St Moritz. Jason Atherton's dedication to culinary excellence and philanthropy has positioned The Social Company as a leader within the hospitality sector. About City Social: Located on level 24 of Tower 42 in the heart of London and boasting magnificent views across the city, City Social features a beautiful modern-British menu created by Jason Atherton. City Social also houses a relaxed bar, Social 24, offering cocktails inspired by the famous London landmarks that can be spotted from the panoramic views. About you: We are recruiting for a talented and experienced Head Waiter/ Waitress to join our Team. As a Head Waiter/Waitress you would have an eye for detail and be proactive in the Restaurant ensuring that the Front of House Team are offering an excellent and consistent service that is in line with our standards. You will go beyond and above the call of duty to ensure that every guest receives a lasting and memorable experience. What We Offer: Competitive salary package: Negotiable, depending on experience Employee benefits: 28 days of annual leave plus annual increments to the maximum of 33 days Complimentary meals whilst on duty Generous food & beverage discounts Company events & days out Career Development Opportunities: We believe in fostering growth and offer opportunities for professional development within The Social Company Training & Development Opportunities: We are committed to enhancing your skills and knowledge so that you can be the best that you can be. Responsibilities: Handle guest complaints and feedback effectively and professionally Be aware of reservations, seating arrangements, and table service Training Waiters/ess and Commis Waiter/ess on standards operating procedures Contribute to the development and implementation of new initiatives and ideas. Qualifications: Proven experience as a Head Waiter/Waitress Excellent communication and interpersonal skills Supervisory experience and the ability to motivate and inspire a Team Passion for customer service and a commitment to delivering exceptional experiences Knowledge of Food & Beverage service standards Ability to work under pressure and maintain a positive attitude. Person Specification: Bring in a positive and can-do attitude Been a Team Player Honesty and integrity. Start Date: Immediate Start
CHEFS OF ALL ABILITIES £13-£14.50 per hour Chef opening hours , Rota: Mon- Sun 12-10pm part time (20 hours approx) / full time available (40 hours approx) Valid Shared code will be requested before trial arranged - No cash work available, please do not ask. South london between brixton and crystal palace We are on the lookout for chefs / kitchen staff of all levels for our busy taco & burrito business situated in the heart of south london You will responsible for assisting in the daily operations of the kitchen from prepping food and being part of the service line as well as helping to keep the kitchen orderly and clean as we go. We are currently a small but friendly team with big plans to grow fast. Our focus is on street food, all freshly made in house and you will be given full training on how to prepare every recipe from scratch. Experience with mexican food isn't necessary, but an organised work ethic is. You will be trained how to prepare every ingredient and dish on the menu. We are looking for someone who is friendly in nature but serious about the job, someone who takes pride in their work. We are currently open Mon - sunday 12-10 pm. You must be fully flexible with your schedule and great communication is essential for the role. We offer very competitive negotiable rates of pay and if you are a chef who lives in south london who currently commutes to the city centre, this is a great opportunity to work local and not only save money on transport, but also hours of time each day • staff food on shift, • pay monthly, • to be able to work weekends You must understand basic English and we will help you grow and learn. Right to work in the U.K a must. If this is you, get in touch.
Key Responsibilities: Event Execution: Support the Head Chef in preparing and delivering high-quality food at a variety of events. Team Coordination: Supervise kitchen staff during event prep, setup, and live service—ensuring smooth workflows and timely execution. Prep & Production: Manage ingredient preparation, portioning, and packaging to ensure efficient and accurate setup for both on-site and off-site service. Logistics Management: Assist with load-ins, transport, and setup of kitchen equipment and food at event venues. Quality & Presentation: Maintain consistency and quality in taste and presentation, even under tight timelines and in varied environments. Health & Safety Compliance: Ensure all food is handled and served in line with current food safety regulations (HACCP/health codes). Required Skills & Traits: • Strong culinary background, particularly in high-volume or off-site catering, • Experience managing kitchen teams and fast-paced operations, • Flexibility and problem-solving in dynamic event environments, • Ability to lead by example and remain calm under pressure, • Valid food hygiene certifications and awareness of allergen protocols, • Willingness to travel and work irregular hours (nights/weekends)
We are looking to recruit a Guest Service Assistant to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English. The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way. Experience - Previous experience working within a reception environment preferred, but not essential - Skills and Knowledge - Strong Communication skills (verbal, listening, writing), good level of English essential - Pro-active and reliable - Able to work alone and within a team SPECIFIC DUTIES - Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner - Manage all guest queries in a professional and courteous manner - Ensure all banking and cash handling procedures are followed - Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out. - Up-sell whenever possible to increase revenue - Work with other departments on a regular basis to ensure guest satisfaction - Be knowledgeable about all areas of the hotel - Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.
Purpose of Role To provide high-quality, person-centred care and support to individuals, enabling them to live safely, independently, and with dignity in their own homes or community settings. Key Responsibilities Deliver personal care, including washing, dressing, toileting, and grooming in line with care plans. Support service users with meals, hydration, and medication (where trained and authorised). Encourage independence and choice, promoting confidence and self-esteem. Assist with mobility, transfers, and the safe use of equipment (e.g., hoists, wheelchairs). Provide companionship, emotional support, and social interaction. Carry out household tasks (light cleaning, laundry, shopping, meal preparation). Accurately record and report care delivered, changes in needs, and incidents. Maintain confidentiality and uphold safeguarding principles at all times. Follow infection prevention and control measures to ensure a safe environment. About You Compassionate, patient, and committed to improving the lives of others. Good communication and listening skills. Reliable, flexible, and able to work independently or as part of a team. Willing to undertake training and development to maintain high standards of care. Previous experience in care is desirable but not essential — full training will be provided. Qualifications & Requirements NVQ/QCF Level 2 in Health and Social Care (or willingness to work towards). Enhanced DBS check. Right to work in the UK. Full driving licence and access to a vehicle (if required for community-based roles). What We Offer ✨ Competitive pay rates and mileage allowance ✨ Full induction and ongoing training (with opportunities to gain qualifications) ✨ Flexible working hours to suit your lifestyle ✨ Supportive management and a friendly team culture ✨ Career progression opportunities ✨ Rewards and recognition for outstanding performance
We’re a new Greek & Spanish inspired restaurant in Queen’s Park, NW6. We are looking for a skilled and passionate Sous Chef to join our kitchen team and support the Head Chef in delivering a memorable dining experience. This role is ideal for someone with a strong background in Greek and/or Spanish cuisine, who thrives in a collaborative and creative environment. Key Responsibilities - Assist the Head Chef in menu development, food preparation, and service execution. - Ensure consistency and quality across all dishes, maintaining high standards in line with the brand’s vision. - Supervise and train junior kitchen staff, fostering a positive and professional atmosphere. - Oversee daily kitchen operations, including stock management, ordering, and inventory. - Ensure compliance with health and safety regulations and maintain a clean, organized kitchen. - Contribute creatively to the menu, staying up-to-date with culinary trends and incorporating seasonal ingredients. Requirements - Proven experience as a Sous Chef or in a similar role, preferably in a Greek or Spanish restaurant. - Strong knowledge of either Greek or Spanish cuisine, with a focus on high-quality ingredients and seasonal cooking. - Excellent organizational and leadership skills. - Ability to work efficiently in a fast-paced environment, demonstrating attention to detail and passion for culinary excellence. - Strong understanding of food safety and hygiene regulations. . working days Wednesdays to Sundays. Mondays and Tuesdays are days off. . event/catering experience How to Apply If you are a dedicated and ambitious chef looking to grow in a supportive and creative environment, we’d love to hear from you. Please submit your CV and a brief detailing your relevant experience and what excites you about joining the team.
We’re hiring for the FOH team at Nonna Bakery, an Italian café brand originally from Shanghai, where they already have 17 locations. Their first UK store is opening this September in Holborn, and the vision is to grow into a larger chain, which means great career opportunities for the team. Nonna means “grandmother” in Italian, and that’s exactly the concept and kind of warmth and care the brand wants to bring to their customers. and the FOH team plays a key role in making that happen. The main offer is high-quality baked goods and coffee. The concept is QSR with displays and “ready to eat” food such as baked goods, pre-packed salads, pizza etc . We are looking for a friendly and enthusiastic Front of House Team Member / Barista to join our bakery café team. As FOH Team Member, you’ll be the face of our bakery - welcoming guests, serving bakery products, coffee and drinks, and ensuring our counters are always clean, stocked, and inviting. You’ll follow our service standards, maintain a tidy environment, and create a warm customer experience every day. Key Responsibilities: • Greet and assist customers in a friendly, professional manner, • Serve bakery products, coffee, and drinks while maintaining excellent presentation, • Operate the till and handle card payments confidently, • Keep the counter, display, and FOH areas clean and well-organised, • Follow hygiene and food safety standards at all times, • Assist in clearing tables and restocking items, • Be proactive in helping maintain a smooth daily operation and great customer flow Hours of work: • Full-time: 40 hours / week Employee Benefits: • Pension scheme, • Daily lunch allowance and employee discounts Expected start date: 21/09/2025 Pay: £12.80 per hour Benefits* - Pension Scheme: Enrolment in the Company pension scheme, in line with UK auto-enrolment requirements. - Daily Lunch Allowance: Up to £10 worth of products from the shop per working day. This allowance cannot be accumulated or exchanged for cash and must be used on the same day. - Employee Discount: 30% discount on the retail price of products sold in the shop (up to a maximum total spend of £ 500 a month).
Job Title: Breakfast Chef Location: Fiena Café, Kings Cross, London WC1H 9QX Start Date: ASAP Hours: 07:00 – 16:00 (Dinner service to be added next month) Employment Type: Full-Time (Must be available on weekends) About Us: Fiena Café is a welcoming and vibrant spot in the heart of Kings Cross, serving quality breakfast, brunch, and soon-to-launch dinner service. We take pride in fresh ingredients, well-crafted menus, and a relaxed atmosphere that keeps our guests coming back. Job Description: We are looking for an experienced Breakfast Chef to join our kitchen team. You’ll be responsible for preparing and serving high-quality breakfast and brunch dishes in a fast-paced environment. As we prepare to extend our hours to include dinner service, flexibility and a can-do attitude are essential. Key Responsibilities: Prepare and cook breakfast and brunch dishes to a high standard Ensure food is presented in line with the café’s style and standards Maintain a clean and organized kitchen environment Follow food safety and hygiene standards at all times Work collaboratively with the front-of-house team Support the Head Chef or Kitchen Manager with prep and kitchen operations Assist with dinner prep as we expand our menu and hours Requirements: Minimum 1 year experience as a breakfast or brunch chef Passion for fresh food and quality presentation Ability to handle a busy kitchen, especially during peak hours Punctual, reliable, and able to start early mornings Must be available to work weekends Flexible and open to assisting with the upcoming dinner service Eligible to work in the UK What We Offer: Competitive pay based on experience Staff meals and coffee during shifts Opportunities for growth as we expand our operations Friendly, supportive team environment If you're passionate about breakfast and ready to hit the ground running, we'd love to hear from you! To apply, please send your CV and availability
LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. We’re proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a last impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION This is an exciting opportunity to help open a brand-new Clays location and play a key role in shaping its floor operations and service standards. As Assistant Floor Manager, you’ll work closely with the Floor Manager and General Manager to lead planning, recruitment, and service execution, ensuring a seamless guest experience. You’ll oversee a team of 15 floor colleagues, driving development through the Clayers Academy and supporting our succession planning goals. In this role, you’ll set a new standard for competitive socialising, delivering exceptional service in a high-energy environment. Working closely with the events team, you’ll coordinate service across the bar, kitchen, and hosts, managing floor plans, staffing positions, and all elements of service execution. We’re looking for a self-motivated leader with experience in high-volume operations, exceptional attention to detail, and a passion for people. A background in competitive socialising is a plus. Strong communication skills, confidence, and the ability to inspire your team are essential. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Operational Management: • Oversee daily floor operations to ensure smooth and efficient service., • Implement Clays standard operating procedures for floor colleagues., • Ensure compliance with health, safety, and hygiene regulations., • Maintain front-of-house equipment and utensils, ensuring they are in good working order., • Execute the service and game delivery in accordance with Clays operations playbook., • Coordinate with bar and kitchen departments to ensure optimal performance. Our Clayers: • Train, and mentor floor colleagues, fostering a positive work environment., • Schedule and manage floor colleague shifts to ensure adequate coverage., • Promote Clays Behaviours and effective communication within the front-of-house colleagues., • Support colleague development through ongoing training via Clayers Academy., • Ensure colleague compliance with company policies and procedures. Guest Experience: • Ensure that all food and drinks are served and presented to the highest standard., • Relentlessly strive to achieve the continuous Clays steps of service wheel., • Monitor guest feedback and make adjustments in service as needed., • Interact with Clayer colleagues to gain feedback and ensure guest satisfaction., • Address and resolve any guest complaints or issues promptly and effectively., • Maintain a focus on providing exceptional game, food & beverage experiences for all guests., • Ensure the venue and atmosphere are always at the very highest standard. Financial Management: • Support the management of departmental budgets, including labour and F&B and consumable costs., • Monitor and control inventory, minimising waste and managing stock levels., • Implement cost control measures without compromising on quality., • Marketing and Promotion:, • Collaborate with the marketing team to develop and promote special menus and events., • Assist in content creation for promotional materials, including social media., • Participate in marketing initiatives to increase the visibility and reputation of Clays., • Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period., • Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation. Administrative Duties: • Ensure compliance with all legal and regulatory requirements., • Prepare and submit required reports promptly., • Manage floor documentation, including recipes, training materials, and safety procedures., • Support front-of-house safety and hygiene audits., • Execute Clays policies and procedures., • Support working with local suppliers in line with our F&B Strategy. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • 1 years of experience in a similar very high volume ‘pre-booked business’ position is desirable., • Mental Health First Aid (not essential)., • WSET Level 2 (not essential)., • Fire Warden (not essential)., • First Aid (not essential)., • New Opening Experience (not essential)., • Always looking for opportunities to improve your knowledge and abilities., • Passionate about hospitality and creating amazing experiences., • A keen eye for detail with excellent written and verbal communication skills., • Ability to build lasting relationships with colleagues and clients., • Honest with strong moral principles., • Take initiative, solve problems calmly, and work well under pressure., • Be a mentor, a proven high-performing people manager with a track record of developing talent. WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive Salary: A base salary of £31,000 with on target earnings of £40,000 which is made up from an on target performance related bonus plus Tronc service charge., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.
Overview HFS Consultancy Ltd, a leading educational recruitment agency, is seeking a highly organized and proactive Office Manager to oversee the day-to-day administrative operations of our office. The successful candidate will be responsible for ensuring the smooth running of office operations, managing administrative staff, and providing support to the management team. Key Responsibilities Administrative Management • Oversee and manage daily office operations to ensure efficiency and productivity., • Develop and implement office policies and procedures., • Maintain office supplies inventory and place orders as needed., • Coordinate and schedule meetings, appointments, and travel arrangements for staff., • Manage office budget, track expenses, and prepare financial reports., • Recruitment Support, • Assist with the coordination and administration of recruitment processes., • Support the recruitment team with scheduling interviews, managing candidate communications, and maintaining recruitment databases., • Ensure compliance with recruitment regulations and company policies. Staff Management • Supervise and support administrative staff, including hiring, training, and performance evaluations., • Delegate tasks and responsibilities to ensure effective workflow., • Foster a positive and collaborative office environment. Communication and Coordination • Serve as the main point of contact for office-related inquiries and communication., • Liaise with other departments to ensure smooth operations and effective communication., • Coordinate with external vendors and service providers. Office Maintenance • Ensure the office is clean, organized, and well-maintained., • Oversee maintenance and repair of office equipment and facilities., • Implement and monitor health and safety protocols. Support to Management - Provide administrative support to the management team, including preparing reports, presentations, and correspondence. - Assist with special projects and events as needed. - Manage confidential and sensitive information with discretion. Qualifications • Proven experience as an Office Manager or in a similar administrative role, preferably within a recruitment or educational setting., • Excellent organizational and time management skills., • Strong leadership and team management abilities., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)., • Knowledge of office management procedures and best practices., • Strong verbal and written communication skills., • Ability to multitask and prioritize tasks effectively., • Attention to detail and problem-solving skills., • Bachelor’s degree in Business Administration, Office Management, or a related field preferred. Benefits • Competitive salary and benefits package., • Opportunity for professional growth and development., • Positive and collaborative work environment. How to Apply Interested candidates should send their resume and cover letter to email with the subject line "Office Manager Application..
About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
AKI is a contemporary Japanese restaurant and lounge bar, celebrated for its modern take on authentic Japanese cuisine and elegant atmosphere. We are opening a brand-new restaurant in London, set in an amazing location within a historic old bank. We are looking for a talented and motivated Commis Waiter who is excited to be part of a new project and help deliver the AKI experience in one of the world’s most dynamic cities. Job Role • Support senior waitstaff in delivering high-quality service in line with AKI standards, • Assist with taking orders and serving food and beverages, • Ensure tables are clean, well-set, and properly maintained, • Help maintain a smooth and efficient service, • Communicate clearly with kitchen and bar teams, • Follow health, safety, and hygiene standards, • Respond to guest requests and feedback positively and professionally Job Requirements • Previous experience in hospitality or a similar front-of-house role, • Excellent communication and interpersonal skills, • Professional appearance and attention to detail, • Positive attitude and willingness to learn, • Ability to work under pressure in a fast-paced environment, • Flexible availability, including evenings, weekends, and holidays, • Good level of English – other languages are a plus Why Join Us? At Lifestyle Group, we offer a supportive and dynamic work environment with real opportunities for growth. As part of our vibrant hospitality team, your contributions will be recognised and valued. We believe in continuous development, offering training and career progression across our expanding portfolio of hotels, restaurants, and retail outlets. Team members also benefit from staff recognition programs and regular team-building events.
Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills • Experienced in managing large teams and busy services, • Passionate about hospitality & customer service, • Strong Barista skills (dialling in, latter art, espresso pulling), • Upbeat and able to lead a team to deliver exceptional service at all times, • Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times, • Well-presented and a good team player, • An excellent communicator, • Keen eye for detail and sense or urgency Key Responsibilities: Team • Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm., • Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person., • Accurately record all staff sick days and annual leave in line with Head of Operations, • Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences., • Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational • Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks., • Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM), • Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes., • Keep the Maintenance record and pest control record updated and in use (along with the head chef), • Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data, • Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination • Manage customer enquiry regarding café events and private bookings and cafe catering pre orders, • Help organize staffing, and handovers for relevant events, • Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.