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  • Restaurant Manager and floor staff
    Restaurant Manager and floor staff
    2 months ago
    £35000–£40000 yearly
    Full-time
    Clapham, Lambeth

    Restaurant Manager – La Rueda Italian Social House 📍 Clapham, London 💰 £35,000–£40,000 per year ⏰ Flexible hours – including late nights & weekends La Rueda is looking for an experienced, energetic and hands-on Restaurant Manager to join our team in Clapham. We are an Italian Social House combining great food, cocktails, music, events and a vibrant late-night atmosphere. We’re looking for someone who understands both restaurant operations and the social/nightlife side of hospitality. The role You will take responsibility for the smooth running of the venue, leading the team and making sure every guest receives an exceptional experience. Key responsibilities: • Lead and motivate the FOH team, • Manage daily restaurant operations and service, • Maintain high standards of service, cleanliness and presentation, • Drive sales, guest experience and repeat business, • Manage rotas, staffing and team performance, • Support events, DJs and late-night operations, • Work closely with the kitchen and management team, • Handle guest feedback and operational issues confidently, • Monitor stock, wastage, cash handling and costs, • Ensure licensing, health & safety and company procedures are followed What we're looking for • Previous experience as a Restaurant Manager / Assistant General Manager / Senior Supervisor, • Strong leadership and communication skills, • Excellent knowledge of restaurant service, • Confident managing busy services and late-night operations, • Commercially minded with a focus on sales and guest spend, • Calm under pressure and able to make decisions independently, • Flexible availability, particularly evenings, weekends and late nights, • Someone energetic, positive and genuinely passionate about hospitality What we offer 💰 £35k–£40k salary, depending on experience ⏰ Flexible working hours 🎶 A lively Italian social-house environment 🚀 Opportunity to grow with the business 🤝 A hands-on role with real responsibility 🍸 Work across restaurant, cocktails, events and late-night hospitality If you are a strong hospitality operator who loves restaurants, people, music and creating an atmosphere, we'd love to hear from you. Apply now with your CV and a short introduction about yourself.

    Immediate start!
    No experience
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  • Bar Staff
    Bar Staff
    2 months ago
    £12.71–£13 hourly
    Full-time
    Kingston upon Thames

    BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

    Immediate start!
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