Dispatch Team Leader/Supervisor
hace 9 días
Jarrow
Location: Jarrow Hours: Monday–Friday, 40 hours per week Salary: £15 per hour Holiday: 28 days including bank holidays About the Role We’re looking for a proactive and hands-on Dispatch Team Leader / Supervisor to join our growing operations team. This role combines leadership responsibilities with practical, day-to-day participation in dispatch activities (around 50% of your time will be hands-on). If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in getting orders out accurately and on time, we’d love to hear from you. What You’ll Be Doing Hands-On Dispatch & Warehouse Duties (Approx. 50%) • Picking, packing, and dispatching customer orders., • Completing final quality checks before products leave the site., • Loading and unloading courier and pallet collections., • Preparing consignments to meet courier and pallet network requirements. ✔️ Quality Control • Acting as the final checkpoint for product quality and presentation., • Checking for damage, correct specification, and completeness of orders., • Ensuring all accessories and fixings are included., • Recording and escalating quality issues. Team Leadership • Supervising the daily activities of the dispatch team., • Monitoring individual and team performance., • Training team members on processes and quality standards., • Managing holiday, sickness, and shift cover requirements. Performance & Process Improvement • Tracking dispatch KPIs such as accuracy, cut-off times, and damage rates., • Monitoring quality metrics including returns, missing items, and damages., • Identifying bottlenecks and improvement opportunities. What We’re Looking For • Experience in dispatch, warehouse, or operations roles (leadership experience preferred)., • Strong attention to detail and a commitment to quality., • Ability to lead by example in a hands-on environment., • Good communicator with problem-solving skills., • Comfortable working with couriers and external partners., • Reliable, organised, and proactive