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🧪 Laboratory Manager Gateshead | Running a lab where precision, people and purpose meet Do you thrive in a fast-paced lab where accuracy matters, standards are high, and no two days look the same? Are you the kind of leader who knows their ISO from their UKAS, can spot a bottleneck a mile off, and still makes time to develop their team? Then welcome — this one’s for you. 🔬 The Role As our Laboratory Manager, you’ll be at the heart of our Gateshead laboratory, keeping everything running smoothly, safely and efficiently. You’ll lead a talented team of analysts and technicians, maintain UKAS-accredited standards, and drive continuous improvement across quality, service and technical capability. This is a hands-on leadership role with real influence — perfect for someone who enjoys balancing people management, technical excellence and operational performance. 🧠 What You’ll Be Doing (aka: Running the Lab Like a Pro) On any given day, you’ll be: • Leading a team of 10+ lab legends, keeping morale high, standards higher, and safety non-negotiable, • Being the calm, capable force behind a UKAS-accredited operation — ISO 17025 and LAB 30 are basically your second language, • Orchestrating the daily flow of samples, workflows and analysis so everything runs smoothly (and on time), • Making sure results land where they should, when they should — hitting OTD targets without cutting corners, • Keeping a close eye on budgets, consumables and kit, ensuring the lab is well-stocked, well-equipped and well-run, • Training, authorising and developing your team — spotting potential, building confidence and growing capability, • Leading UKAS audits with confidence (and minimal stress), keeping compliance tight and documentation spotless, • Making sure the lab shines in RICE, AIMS, AISS, SEMS and other proficiency testing schemes, • Driving innovation by improving methods, upgrading capability and championing smarter ways of working, • Interpreting analytical data and translating numbers into meaningful, trusted results, • Acting as the lab’s technical north star — mentoring chemists and analysts, and setting the gold standard for safety and quality 🧩 About You You’re a confident, people-focused leader with a strong technical background and a passion for doing things properly — and better every time. You’ll bring: • Experience in asbestos testing or chemistry laboratory operations, • Proven experience managing teams, • A solid understanding of ISO 17025, LAB 30 or equivalent quality systems, • A track record of improving laboratory performance and customer service, • Experience managing budgets, resources and laboratory operations, • Competence in BOHS proficiency modules, • Strong knowledge of the Control of Asbestos Regulations 2012, • Hands-on experience with UKAS accreditation and audit processes 🌟 Why Join Us? Because this is more than managing a lab — it’s shaping how it operates, how it grows, and how people succeed within it. You’ll have the autonomy to make improvements, the support to lead confidently, and the chance to make a real impact from our Gateshead base. Plus, we believe laboratories should be places where high standards and great teamwork go hand in hand.

Job Description: Assistant Bodyshop Manager – 12 Month FTC | Gateshead Do you want to be part of a market-leading, growing automotive business that truly looks after its employees? ABL 1 Touch is looking for an Assistant Bodyshop Manager to join our Gateshead team on a 12-month Fixed Term Contract. What We Offer You • Basic salary up to £40,000, plus Team Performance Bonus, • 28 days holiday (including bank holidays), • Life Assurance, • Healthcare Cash Plan (including gym & shopping discounts), • Employee Assistance Programme, • Celebration Day – take a paid day off to celebrate a significant moment in your life, • Car Insurance discount with LV, • Employee Pension, • Employee Engagement Budget – funding for team activities and fun, • Access to Mental Health First Aiders, • Cycle to Work Scheme Role Overview As an Assistant Bodyshop Manager, you will play an integral role in supporting the Bodyshop Manager to ensure the smooth running of the workshop. This includes job carding of vehicles, organising parts, and helping to maintain operational efficiency. Key Responsibilities: • Discuss planned repairs with customers, set expectations, and advise on estimated completion dates (ECD), • Listen to customer requirements and concerns to ensure their satisfaction, • Ensure workshop documentation is accurate and comprehensive, • Previous experience in a team lead, supervisory, or parts-focused role, ideally in the automotive industry, • Proactive and detail-oriented, with a “get it right first time” approach, • Strong communication (verbal & written), interpersonal, and teamworking skills, • Flexible and adaptable to changing demands, • Excellent organisational skills with a focus on process, • Good IT skills and ability to learn new systems quickly We are committed to building a diverse and inclusive workforce. If you require reasonable adjustments during the recruitment process, please contact us at .

Salamander Pumps offers a comprehensive range of products designed to power your shower, tap, or the whole house, as well as innovative solutions for gaining valuable water insights. We currently have an exciting vacancy for a Training and Technical Support Manager to work as part of the Marketing team. The individual will become a technical lead for Salamander Pumps working across all areas of the business and the role will include a variety of tasks designed to educate our re-sellers, customers and employees on our product range and their installation requirements. The day to day: • Development and delivery of training workshops and product demonstrations which will be presented in person and via digital means such as webinars., • Working with stakeholders, including employees, installers, merchants, engineers and college students to educate on the Salamander product range, such as;, • Customer Experience team support: Ensuring that technical and plumbing advice given via our Customer Service team is accurate., • R&D team support: Working in close liaison with the team, giving input to new product development and delivering the education required to support product launches., • Marketing: Working closely to support with digital content development including e-school modules, training animations, video, and blogs, • Development and maintenance of technical literature including installation guidelines and data sheets, ensuring accuracy and consistency., • Building relationships with key bodies including Chartered Institute of Plumbing and Heating Engineers and City and Guilds to educate on and promote the brand and product range., • Installer liaison, becoming a known representative of Salamander Pumps from a technical perspective, offering installation advice and customer service support as and when required. Your skills and experience should include; • The understanding and experience of plumbing and domestic, and light commercial heating systems., • Being self-motivated with a desire to develop and make the role your own., • Confidence to deliver technical training sessions and product demonstrations in front of a variety of audiences., • Understanding of key Microsoft Programmes including Word, PowerPoint and Excel. What we can offer you: • A great working environment with a team that supports one another, • 38 hours per week. Typically, Monday – Friday, 8:30am – 5:00pm with a 3:00pm finish on a Friday, but with flexibility to meet the needs of the role as there will be, on occasion, a requirement for travel within the UK and ROI, evening training sessions and exhibition attendance., • Company Car, • 25 days of annual leave plus the bank holidays, • Matched pension contributions up to 5% Interested and want to know more? Apply now or call to speak to our Resourcing Business Partner.

Assistant Manager - Sunderland.Embark on an Epic Journey with Chopstix - Where Flavour Meets Fun!.Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we wan

Freedom Group have a fantastic opportunity for a Customer Service Manager to join our team in Washington. Manage the interface with NPg at senior manager/director level, ensuring regular meetings and reporting any failures or jeopardy on low scores. We’re looking for a confident and expe

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today! • £33,000 per annum, • Average uncapped bonus of £7,100 per year (with potential to earn more), • 5 days a week, • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance, • You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. What we’re looking for: • Proven ability to deliver high levels of customer satisfaction through effective management and leadership, • Experience in coaching, training, and developing colleagues in the moment, • Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience), • Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes, • Bring your own set of tools and put them to great use in a busy, well-equipped workshop, • Experience of maintaining compliance with Health & Safety standards, • Excellent verbal and written communication skills, • IT proficient, with the ability and willingness to learn in-house systems, • Strong organisational and time management skills Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Newcastle An excellent opportunity for an experienced sales manager based in Newcastle.This role is all about inspiring and leading a successful small team delivering high levels of customer service, sales and proactive sales activities.The role is full time and permanent offering a starting salary

BOX LEISURE RECRUITMENT - STORE MANAGER IN QUICK SERVICE RESTUARNT. STORE MANAGER - QUICK SERVICE RESTAURANT (QSR). The Store Manager oversees daily operations of a quick service restaurant to ensure exceptional customer service, high-quality food, efficient operations, and a safe, clean environment

Opportunity Our client is a well-established manufacturer with ambitious growth plans. They are looking for a proactive and commercially minded Customer Account Manager to manage key relationships, drive customer satisfaction, and support strategic projects. About the role You’ll manage a portfolio of customer accounts, including some key accounts, acting as the main point of contact for all commercial and service-related matters. This is a varied role that combines relationship management, commercial analysis, and hands-on problem-solving in a fast-paced environment. Key Responsibilities • Manage a portfolio of customer accounts, ensuring strong relationships and high service levels., • Handle RFQs, quoting processes, and provide accurate commercial analysis., • Deliver proactive customer service: order management, delivery updates, and issue resolution., • Support strategic projects and ensure timely responses to complex quotations., • Collaborate cross-functionally with engineering, purchasing, and quality teams to meet customer needs., • Identify opportunities to improve processes and enhance customer experience Experience / Skills • Strong commercial acumen and analytical ability., • Excellent communication and relationship-building skills., • Ability to work effectively across multiple departments., • Resilience and confidence to manage customer expectations in a fast-paced environment., • Ideally, previous experience in a B2B manufacturing environment in customer service or sales support.

Production Manager (known internally as Line Lead) Billingham On-site - day shift - Monday - Friday - 07:30 - 16:00 Join our snack-loving team We’re looking for a Line Lead to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move. About the role As Manufacturing Line Lead you will be responsible for people, plant, product, and process delivery against clearly defined role outputs, with specific responsibility for developing, managing, and leading a manufacturing team. What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer: * Annual bonus scheme, with a strong track record of overachievement * Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care * KP Pension Plan – contribution matching up to 7% of your salary * 25 days holiday, plus the option to buy more * KP4ME – our online platform for benefits, discounts, wellbeing tools and more What will you be doing? * Lead and manage your team effectively – Drive daily performance, ensuring all targets and standards are met while fostering a high-performing culture. * Shape the daily plan with a loss-focused approach – Take charge in setting direction, identifying opportunities to reduce inefficiencies and improve operations. * Collaborate for success – Work closely with colleagues, internal and external stakeholders, to exceed customer expectations and maintain high standards of quality, safety, and hygiene. * Make a real impact on production efficiency – Optimise resources, manage stock and waste, and ensure compliance with quality processes to deliver Right First Time production. * Develop and coach your team – Conduct regular appraisals, monitor performance, and build capability to drive engagement, motivation, and continuous improvement. Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We’re committed to inclusion We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know. We’d love to hear from you if you can bring: * Strong understanding of food manufacturing – Experience in a similar role ensures confidence in maintaining quality, safety, and efficiency in a fast-paced production environment. * Leadership and problem-solving skills – Ability to coach and guide a team, fostering a safety-first and customer-focused culture while tackling challenges with logical solutions. * Proven success in delivering results – Track record of achieving production KPIs and SLAs, demonstrating adaptability and accountability in a dynamic setting. * Knowledge of lean manufacturing and Six Sigma – While desirable, this expertise is an opportunity for growth and continuous improvement. Applicants with a strong willingness to learn are encouraged. * Commitment to KP values – A positive, can-do approach, strong teamwork, and the ability to embrace change align with KP Snacks' culture and behaviours. #LI-SC1 #LI-Onsite

Store Manager | Newcastle | Lifestyle Retailer | £32,000 + Bonus We are looking for a hands-on. Store Manager Responsibilities Lead and motivate your team to deliver excellent customer service and hit sales targets. Oversee all store operations, including stock control, visual merchandising, and he

Newcastle An excellent opportunity for an experienced sales manager based in Newcastle.This role is all about inspiring and leading a successful small team delivering high levels of customer service, sales and proactive sales activities.The role is full time and permanent offering a starting salary

A leading logistics company in Gateshead is seeking a Transport Administrator to support the Shift Manager in ensuring high standards of customer service and driver compliance.You will conduct daily pre-briefs with drivers, analyze performance metrics, and help maintain accurate documentation.This a

A leading sports merchandise company is seeking a Retail Manager for their Sunderland location.The role involves maximizing sales, managing a team, and ensuring top-tier customer service in a dynamic environment.The ideal candidate has a strong retail management track record and the ability to lead

A fast-casual dining company in Sunderland is seeking a Store Manager for their quick service restaurant.This role involves overseeing daily operations, ensuring high-quality food, and providing exceptional customer service.The ideal candidate will have experience managing a restaurant, strong leade

A leading sports merchandise company is seeking a Store Manager for the Sunderland football club store.You will be responsible for managing and leading the store team, maximizing sales, ensuring top-notch customer service, and optimizing operational efficiency.The ideal candidate has a robust backgr

Interested in a career in food retail sales? Passionate about customer service? Looking to work in a leading global franchise?. You may currently be working as a Catering Manager, Store Manager or Restaurant Manager - or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager loo

A leading menswear retailer is seeking an experienced Assistant Store Manager for their location in Gateshead.The role involves assisting the Store Manager with store operations and team management, overseeing sales and customer service, and managing stock merchandising.Offering a competitive salary

Ideal candidates will have previous management experience in the betting industry and outstanding customer service skills. A leading bookmaker in the UK is seeking a Shop Manager who will be accountable for shop performance while fostering a welcoming environment for customers.

A leading online supermarket is seeking a Product Manager to oversee the product roadmap for its Customer Hub.You will manage the development lifecycle, coordinate with stakeholders, and enhance the customer service platform.The ideal candidate has strong product management experience and a backgrou

ATS Euromaster has an excellent opportunity for a Centre Manager to lead our team in Gateshead. As our Centre Manager, you will be responsible for:. Demonstrable experience in a managerial role within a similar industry, delivering excellent customer service and managing others.

A leading specialist trade merchant is seeking a Branch Manager in Newcastle upon Tyne (Boldon). The ideal candidate has experience in leading a merchanting branch, with a strong focus on customer service and team development.

A leading trade merchant in the UK is looking for a Branch Manager in Jarrow. This role involves setting the strategic agenda for the branch, inspiring a team to deliver exceptional customer service, and fostering a culture of safety and innovation.

Are you a natural leader with a passion for food, people, and world‑class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day‑to‑day operation. We prioritise the customers in everything we do,

A leading independent engineering firm is seeking a Customer Service Manager in Washington to lead the customer service function and drive continuous improvement. The ideal candidate will have proven experience in a similar role, ideally with DNO experience, and bring strong client-focused strategie

A leading menswear retailer in Gateshead is seeking an experienced Assistant Store Manager to join their team. The role involves assisting the Store Manager with daily operations, including managing staff, customer service, and merchandising.

To support the Shift Manager in the completion of daily driver pre‑briefs to ensure high standards of customer service and driver compliance with all operational processes. Ensure that all drivers report to pre‑brief; structure driver returns to Service Centre so that customer delivery and colle

A leading retail company in the United Kingdom is seeking a Team Manager to optimize sales and lead a high-performing team. In this role, you will drive sales targets, showcase Matalan Values, and provide outstanding customer service.

Dynamic individuals are sought and will be responsible for assisting the Store Manager manage the store and team, help organise staff rotas, sales and customer service, merchandising stock, plus use of till and card machine. We are a leading menswear retailer and have stores/concessions across the U

Are you a natural leader with a passion for food, people, and world‑class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day‑to‑day operation. Restaurant Shift / Floor Manager. With over 5,00

Proven experience as a Customer Service Manager in FMCG. Ensure service issues are investigated, escalated appropriately, and communicated clearly with both customers and account managers. We are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team

Are you an experienced customer service professional ready to take the next step in your career? We’re working with a. Process-driven with a passion for improving efficiency and customer experience.

Customer Service Manager WashingtonPermanentUp to £55k & Benefits Freedom Group have a fantastic opportunity for a Customer Service Manager to join our team in Washington. Main accountabilities: Develop the CESC strategy for Customer Service excellence to support all customers under RIIO ED2 and ma

As the Customer Service Manager, you’ll own the full performance of Feel’s Customer Service function - driving measurable results across response quality, speed, automation, AI and customer satisfaction. Support the Head of Customer Service in driving automation and operational projects that rai

We are seeking a dynamic and results‑driven Customer Care Manager to develop and lead a resident liaison service across the North Regeneration region. Proven track record of leading customer service strategies and driving initiatives. An NVQ/ILM Certificate Level 3 (or equivalent) in Customer Serv

A leading provider of factory automation in Coventry is looking for a Spare Parts Manager to oversee the team and manage spare parts quotations, ensure customer satisfaction, and drive performance.

The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!. Lead a team to meet and exceed business objectives, service targets corporate goals including op

The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!. Lead a team to meet and exceed business objectives, service targets corporate goals including op

Cloudinary is seeking a Self‑Service Customer Success Manager. Commercial Customer Success Manager (Self Service). This role combines customer relationship management, commercial conversations, and data‑driven insights to ensure our self‑service customers receive meaningful, scalable touchpoin

The Global Order to Cash (O2C) Customer Service Manager will lead the worldwide O2C Customer Service team, overseeing end-to-end order processing, invoicing, fulfilment support, and customer escalations across all regions. Serve as the global O2C representative with Sales, Customer Service, Finance,

A leading retail company in the United Kingdom is looking for an experienced Duty Manager to support the Store Manager at their Tenbury Wells SPAR store. The role includes overseeing store operations, managing a team, and ensuring excellent customer service. Candidates should have previous managemen

This is a newly created opportunity for a Customer Service Manager to join, a fantastic, fast-growing online builders merchant company who pride themselves on being Customer-centric, putting customers at the heart of everything. We are hiring: Customer Service Manager. Strong background in customer

The role of Customer Services Manager will lead a team across multiple skills, including key relationships with Finance, HR and Distribution teams, to provide / support exceptional customer delivery in a service-orientated environment. Job Title: Customer Services Manager - Pensions. Strong people a

A leading customer service firm in the UK is looking for a dynamic Customer Service Manager to oversee the support team, ensuring high customer satisfaction. You will lead initiatives to enhance service quality, manage staff training, and analyze feedback for continuous improvement.

A local governmental body is seeking a Customer Services Manager to lead a dynamic team in Liverpool. You will oversee a busy contact center and develop strategies to enhance customer experience. The ideal candidate should have experience in managing multi-channel contact services and knowledge of d

To oversee our customer support team, we are looking for a dynamic and seasoned customer service manager. Job Title: Customer Service Manager. Overview of the Job: Customer Service Manager.

The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers – if you have previous team manager experience, get in touch!. Lead a team to meet and exceed business objectives, service targets, corporate goals, includin

A leading automotive retailer in the UK is seeking a Service Manager to lead their Teesside Volkswagen service team. The successful candidate will develop customer relationships, manage departmental operations, and ensure high standards of service delivery. Ideal for an experienced manager looking t