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Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required: No Reports to: VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 7766

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

This role involves supervising staff, ensuring high-quality customer service, handling escalated issues, Implementing and maintain processes while proactively identifying efficiencies and improvements. Assisting with staff recruitment, training, and performance, monitoring customer service goals, wh

Customer Enabling Services Payroll Manager. Theyre looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. Youll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensio

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. JOB PURPOSE To manage, directly and through the Team Leaders, the pre-press and print production areas, this covers Lithographic printing processes. To ensure that the department achieves the Production plan and is effective and efficient with regard to labour, material usages and other budgetary cost constraints. To achieve budgeted machine performance efficiencies as a minimum Striving for continual improvements in machine efficiency, waste reduction, product quality and customer service levels. SPECIFIC RESPONSIBILITIES • Provide day to day advice to Shift Leaders on people management and technical issues when required., • Set, achieve and improve targets in key performance indicators such as waste, machine efficiency, customer service, quality, hygiene and health & safety., • Develop the process capability in line with changing technology and utilise the Lean Programme to ensure its effectiveness., • Develop employees both individually and as teams and ensure effective day-to-day management of people. • Ensure effective inter-departmental communication, • Improve customer service and reduce customer complaints. • Assist and oversee new equipment trials, from development to implementation and resolve any associated issues., • Co-ordinate, direct and support the activities of the departmental supervisors to meet production needs. • Set departmental objectives and monitor performance accordingly., • Identify recruitment and development needs., • Handle discipline and grievance issues., • Create and develop a team-working environment. • Support department supervisors in achieving weekly targets in respect of production output, work in progress, service levels and machine efficiencies., • Manage within departmental budgets set and identify opportunities for cost reductions in areas such as overtime, labour, consumables, maintenance and waste, utilising the Lean Programme to ensure effectiveness., • Ensure work loading is planned to the correct machines in order to produce economically and efficiently in accordance with customer and company quality standards including ISO quality, H&S and environmental standards., • Be proactive in developing solutions to operational issues, when required., • Identify quality issues and recommend adjustments or resolutions in order to rectify any issues., • To continually improve the culture and attitudes towards Health & Safety, ensuring compliance with all Health & Safety requirements and to hold people accountable for their own actions and behaviours. To ensure that all H&S checks and audit actions are carried out in a timely manner, • Regularly monitor and report on machine efficiencies for Management analysis, identify trends and make recommendations in order to prevent or control any occurring issues., • Assist in organising the workplace to achieve high standards of housekeeping and report any defects, hazards or issues to the relevant dept and assist with day to day operations within the Dept as and when required, • Ensure regular and effective communication within and from all areas of production to achieve common business aims., • Provide regular performance statistics/reports as directed., • Liaise with customers as and when required with off site visits to be expected., • Maintain and update effective training schedules to maximise the skills base of all department employees. Liaise with the appropriate depts in order to coordinate the training required., • Utilise various training mechanisms as part of the ongoing training schedule., • Provide technical support to all members of the department as and when required, • Ensure compliance with all existing systems, standards and procedures within all areas to satisfy both company and customer requirements – ISO, hygiene, health & safety., • Identify opportunities for improving systems of work, and successfully implement., • Control waste effectively., • Drive through and support the introduction of new systems and changes within the areas, to meet with new company directives, legislation and standards., • Direct and manage technical innovation and introduction, • To continually improve manufacturing efficiencies in the Pre-Press and Print areas, reducing costs and achieving all key operational performance objectives, • Ensure daily shift tool box talks and monthly team briefs are held, • Achieve departmental KPI’s, • Constantly strive to reduce downtime to agreed levels, • Meet and maintain customer requirements in terms of quality and output, • Compliance with the company’s quality standards (PS9000, ISO9001 and BRC/IoP), • Adherence to the company’s health safety & environment standards (HASAWA Act), • Maintain a good overall condition of work area through routine maintenance, • Accurate & efficient control of components including filing and good housekeeping practices, • KPI performance in Make Ready, Run, Downtime and STTF (sheets to the floor) -Budget, • Cost Saving, • Department housekeeping improvement – 5s continuous, • Knowledge of Large Format Lithographic Printing Presses, • Professionally trained in management disciplines and understanding of modern tools and techniques, • Leadership Skills and a Team Player, • Strategic approach with strong problem solving and analytical skills, • Project management, • Knowledge and understanding of , Lean Manufacturing and Six Sigma, • Change management experience, • Good verbal and written communication skills, • Excellent organisational skills, • Knowledge and understanding of BRC, ISO 9001, and ISO 14001, • Able to work in a fast paced environment – FMCG preferred, • Strong commercial awareness and business acumen, • Computer literate, able to operate Microsoft Word, Excel and Outlook/Email, • Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s, • Ability to identify opportunities for process improvements to machinery and/or employees INTERPERSONAL SKILLS • Sense of urgency, • Energy and drive, • High standards, compliance mentality, • Analytical thinking, • People development, • Results focussed, • Positive attitude and commitment, • Ability to apply good practice and common sense in a people management environment, • Ability to establish and maintain effective working relationships, • Ability to influence others and generate new ideas, • Effective problem-solving and decision making, • Forward thinking, innovative and able to see the ‘bigger picture’

Customer Enabling Services Payroll Manager. Theyre looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. This role is central to ensuring their customers receive timely, accurate and responsive support.

Community Delivery Manager at Evri!. Driving continuous improvement, using data and management insights (MI) to improve service delivery. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.

Manheim Logistics, a trusted name under the Cox Automotive family, delivers end-to-end vehicle remarketing and logistics services designed to streamline operations and maximize value. From expert inspections and reconditioning to secure storage and seamless distribution, Manheim Logistics handle it all. As a global powerhouse in vehicle remarketing, Manheim connects buyers and sellers through an innovative multi-channel platform that blends the energy of physical auctions with the convenience of digital tools. Serving manufacturers, fleet operators, and dealerships across the UK and beyond, we’re the go-to partner for smarter, faster, and more efficient vehicle movements. As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy: • Option to buy additional holiday days, • One annual Well-Being Day for you to relax and recharge, • One paid Charity Day to give back and support a cause that matters to you, • Opportunities for career progression across the Cox Automotive network, • Competitive pension scheme We're looking for a Transporter Driver to join our team, helping to ensure the smooth and timely collection and delivery of vehicles to and from auction sites. You'll need a valid and a good understanding of transport regulations, including full compliance with tachograph rules. Experience operating a 11-car transporter is preferred, but not essential if you're keen to learn and have the right attitude. • Safely load and unload vehicles in line with company procedures, • Plan loads effectively to ensure efficient transport and timely deliveries, • Deliver and collect vehicles to and from auction sites as scheduled, • Provide excellent customer service at all times, • Maintain a professional and reliable approach to all duties, • Ensure full compliance with tachograph regulations and transport legislation • A valid HGV Licence C / Class 1 / C+E (essential), • Experience with car transporters (advantageous but not essential), • Flexibility and the ability to adapt quickly to changing plans or schedules, • A solid understanding of tachograph regulations and compliance We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. *Ready To Join Our Team & Make A Difference? * Apply now and drive your career forward with one of the automotive industry’s most trusted names. We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Job Types: Full-time, Permanent Benefits: • Company events, • Company pension, • Free parking, • On-site parking, • Paid volunteer time, • Referral programme, • Sick pay Application question(s): • Do you have transporter experience? Licence/Certification: • HGV Licence (required) Work Location: In person

As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. Sup

Reporting to the Sales Manager, you will collaborate with cross-functional teams including product management, customer service, and engineering to ensure customer needs are met and sales objectives achieved. Previous internship or experience in technical sales, solution engineering, or similar role

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience Service Improvement Manager - Job Descriptio

We are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area. The Candidate Proven experience as a Customer Service Manager in FMCG Strong technical ca

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised. Act as an escalation point for customer inquiries, guiding the team through complex issues. In this role you will lead our Customer Success team, ensuri

This role will contribute to and support the Delivery Manager to achieve the overall objective of the Centre, which is to deliver services that enable our community to thrive. The Team Leader Energy and Financial Wellbeing will line manage a number of Advisor and Caseworkers and ensure that they del

Were seeking a Clinical Operations Manager to lead and oversee the delivery of nationwide clinical pharmacy services across GP surgeries, federations, and Primary Care Networks (PCNs). Support business growth and innovation in primary care services. This is a fantastic opportunity to join a fast-pac

The company is a privately-owned business with an impressive history of developing, manufacturing, and supplying a range of high-quality products to a national customer base, in a variety of market sectors. They are now looking to recruit an experienced Operations Manager to work closely with their

A background in customer service. Academic Operations Manager (Maternity Cover). The BSAVA have an exciting opportunity for an experienced educational course administrator to act as Academic Operations Manager for our Postgraduate Certificate programmes.

The job involves a lot of liaising with our Logistics Manager, the warehouse, suppliers and customers and an outward going personality would suit this role best. Operations Supervisor or Operations Manager. Supervise the two staff in the sales office, who do order input, invoicing and dealing with c

As a Customer Service Advisor - Banking, you'll play a key role in delivering excellent service to customers across a variety of channels including telephone, webchat, and written communication. We're recruiting Customer Service Advisor - Banking on behalf of a leading national financial services or

We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all

A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I th

As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the h

Office based & Service Specific (Note: You First operates across Somerset; you must be prepared to travel across the county on a regular basis).

Duties of the ASB Team Leader role will include, but is not limited to: Provide a responsive, customer-focused service on anti-social behaviour and community safety. Monitor workloads, performance and service standards across the team. Work with managers to improve resident satisfaction in ASB case

Are you experienced ecologist ready to take the next step in your career? Do you thrive in delivering a positive leadership role whilst staying hands on with technical work? Can you contribute to our established group of regional leaders who aim to continue developing and evolving our exciting team?

Are you an experienced CNC Programmer with experience or aptitude to lead a small team, looking for a challenging and varied permanent position?.The role is working for a medical device manufacturer, so its a very clean precision manufacturing environment working double day shift Mon-Fri , with shor

In this role, youll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customerleaveswith exactly what they came in for (and a smile to go with it). When your Store Managers away,youllstep up and keep things running smoothly with confidence

This role combines technical leadership with hands-on RF design, developing innovative products used by public safety, emergency services, and commercial sectors worldwide. Support type approval processes and provide technical support to end customers.

Daytime Healthcare are assisting a leading children's care provider to find Team Leaders and a Deputy Manager to join a brand new children's home in Barnet, London. The 4 bed children's home will offer a comprehensive residential service for young people with learning disabilities and as

EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ).Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.Apprenticeship scheme and youll use your.

Customer Service & Logistics Agent £28,500 per year Monday to Friday: 08:00 – 17:30 Alternate Saturdays: 08:00 – 12:30 We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. Main Duties Handling incoming calls

Tetra Tech is a dynamic, leading provider of high-end consulting and engineering services for projects worldwide. We work across a breadth of sectors including Residential, Defence, Energy, Government Services and Transport.

Youll spend roughly 70% of your time focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. Leading your team to deliver exceptional service across both B2B and B2C customer bases. Are you an experienced team leader who t

With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Job titles relevant to this job role could include: Customer Service Administrator, Customer Service Assistant, Customer Service Coordinator, Customer Service Advisor, Customer Support Assistant, Client Service Representative, Customer Care Specialist, Service Desk Assistant, Customer Experien. As a

They are currently looking for an Account Manager to join their growing team in Gateshead.

Central Employment are working with an expanding Performance Marketing Agency in Newcastle, as they look to recruit a data focused PPC Account Manager.

As a Technical Account Manager, you will work closely with customers to deliver tailored solutions, ensuring operational efficiency, product quality, and compliance with industry standards. By applying your technical knowledge and problem-solving skills, the Technical Account Manager will play a vit

Looking at either a candidate looking to step up into a managerial role, or someone who holds that experience, the position will be responsible for delivery of the planned and reactive maintenance services on site and should come from a technical background with experience of working with High Volta

Account manager (Southwest UK).

CMR are recruiting on behalf of our client who provide accounting, bookkeeping, payroll and umbrella services to multiple clients and sectors across the UK. Registering new clients for Umbrella, PEO/PAYE, CIS and Limited company services as and when required. Complete weekly reports as required to i

As well as delivering an exceptional standard of service to customers, youll be responsible for driving new business growth. Were looking for a dynamic Business Development Manager to join our team, driving share of wallet and hunting new business.

They currently require an Account Manager to service an existing base of key clients and generate new business accountscovering Edinburgh, Borders, Newcastle, Durham & Sunderland.

One of my prestige commercial clients is looking for Insurance Customer Service professional to join their very busy and experienced customer care teams in a great International Insurance provider offering superb development opportunities within this award winning business. It would particularly sui

Complete weekly reports as required to improve performance and increase service level. CMR are recruiting on behalf of our client who provide accounting, bookkeeping, payroll and umbrella services to multiple clients and sectors across the UK. Registering new clients for Umbrella, PEO/PAYE, CIS and

GBR Recruitment Ltd are working in partnership with a highly respected & reputable Agricultural machinery business who sells & distributes an array of Agri Machinery, Tools, Spares & Auxiliaries This market leading client is seeking an experienced Field Sales Account Manager to develop key areas ac