Support manager jobs in WashingtonCreate job alerts

Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Responsible for all day-to-day HR activities required to support in local site/business area, • Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies, • Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported, • Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support, • Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches, • Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business, • Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin, • Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities, • Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service, • Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks, • Continually identifies new opportunities to add value to local and wider business area, • Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders, • Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives, • Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area, • Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas, • Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed, • Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice, • Attends internal meetings as required to represent the HR function, • Completes all administration associated with HR responsibilities, • Provides essential support to the Head of HR Business Partnering as needed, • Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement & Retention to ensure successful delivery, • Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar, • OR equivalent experience, • Membership of CIPD, or similar, is preferable, • Up to date employment law knowledge, • Republic Of Ireland employment law knowledge desirable Work Experience, • 2 years of solid HR experience in a contact centre environment, or, • 3 years HR generalist experience in another high-paced industry, or Special Certifications, • Lean Six Sigma certification at Yellow Belt level, preferred Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others, • Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar Competencies and Specific Skills • Takes responsibility for own performance, • Works on own initiative, • Commercially aware, • Strategic mindset, • Compassionate, • Achievement driven, • Excellent analytical ability, • Exceptional attention to detail, • Excellent communication skills – verbal and written, • Excellent influencing skills, • Flexibility, • Resourceful Committed, • TP brand ambassador, • Lives and breathes the company values, • Self-motivated, • Team player, • Creative thinker, • Confident to challenge, • Advanced levels of resilience and focus, • Excellent facilitation and presentation skills, • Continuous improvement mindset, • Excellent organisation skills, • Priority Management skills, • Credible, • Trustworthy, • Dependable, • Courageous, • Empathetic

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required: No Reports to: VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute

Sales and Retention Manager - Gateshead. Reporting directly to the General Manager, this is a full-time leadership role where you'll lead sales initiatives, support the wider team, and ensure every member's journey is seamless from the first visit onwards. You'll be the ambassador for sales excellen

Job Title: Support Chef. Due to continued business growth an exciting opportunity has arisen for experienced Chef Manager to join our team. You will need chef management experience (ideally from secondary education) , a passion for food an

Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland.The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North.Y

Geographically, you will support the operations manager across their portfolio of sites in the North East. You will have managed at least 7 sites; managing and guiding the chef managers with the day-to-day running of the site as well as building excellent client relationships. Are you an experienced

ABOUT THE ROLE As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. 5432

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 7766

Advanced Quality Engineer | Quality Engineer | Senior Quality Engineer | QE | SQE | Automotive Quality. Full support within JIT Plant during each New Model build phase and, in conjunction with JIT Plant Quality Manager, ensuring that all Quality deliverables are achieved. Certification in Quality En

The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland.

Are you an experienced maintenance engineer with sound knowledge of Motors/Drives, Gearbox/transmissions, and PLC’s? Can you commit to working 4 on, 4 off, 2 days, 2 nights (6-6)? Manpower Engineering are currently working on behalf of one of our valued partners, to assist them in finding a maintenance shift engineer to join their close-knit team. Reporting to the Engineering Manager your role will: • Offer emergency breakdown response to production machinery and equipment and any other supporting equipment and services as required, • Carry out regular planned maintenance, as per the schedule, • Provide ideas and suggestions on how to improve all aspects of engineering on site, • Fill in accurately all records and documentation relating to planned or unplanned maintenance of the equipment, • Support and assist members of the site management team with regards to maximising machine utilisation, • Ensure that all mechanical/electrical repairs, plus maintenance to all services, machinery and equipment are actioned, • Closely monitor performance of all production equipment, note any problem areas or recurring faults, offer ideas for improvements, and carry out any agreed modifications as necessary Key Results Areas/Outputs • Adherence to Planned Maintenance Schedule 90%, • 100% of Log sheets completed fully and accurately, • Unplanned machine downtime at 10% reduction over previous year. Qualifications • HNC in Electrical or Mechanical Engineering (Electrical preferred), • Time served recognised apprenticeship in Engineering Maintenance, • NVQ level 3 in maintenance operations or equivalent Knowledge • Motors/Drives, • PLC’s, • Gearbox/transmissions Apply today for a member of the team to review your details and book in a call at a time convenient to you!

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framework.

Service Manager – Supported Living - Learning Disabilities and Complex Needs Are you an experienced Service Manager or Deputy Manager with a background in managing care services for adults with learning or physical disabilities ? Do you want to work for a company that support their staff well

In this role, you'll have the unique opportunity to support your Store Manager while also helping to manage the local Tesco concession.

The role of Sales Administration Manager is a diverse role and will give plenty of opportunities to fully immerse yourself into all areas of the business and support the business with their growth plans. The role of Sales Administration Manager is a new addition to the team, with the focus of maximi

About the Engineering Supervisor Role:. This is a key role within the Engineering Department, offering a 50/50 blend of. You'll support the Engineering Manager in driving reliability, performance, and continuous improvement across the plant.

As a response to the exciting change that the business is undergoing, the new role of Senior Group FP&A Manager has been created. Accountable for the provision of financial support and analysis to a wide variety of senior stakeholders in strategic decision making.

About Us Stellar Consultants is the newest part of the Stellar Group, alongside Stellar Engineering - a design company working across renewables, oil & gas, pharma, semiconductor and water industries. This new arm of the business is focused on building strong consultant services within the engineering sector and we’re looking for the right person to help drive its growth. The Role We are seeking an experienced Recruitment & Marketing Manager to play a key role in developing and expanding Stellar Consultants. This is a varied role that combines recruitment, marketing, and business development, with opportunities to represent the company at industry events and build strong client relationships. Key Responsibilities • Lead recruitment activity for engineering professionals: sourcing, interviewing, and onboarding., • Manage marketing activities including social media campaigns, digital branding, and promotional material., • Represent Stellar Consultants at exhibitions, conferences, and networking events., • Support client engagement and assist with proposals and presentations. About You • Proven experience in recruitment and/or marketing in a professional setting., • Knowledge of the engineering industries (essential)., • Strong communicator with excellent networking and relationship-building skills., • Ambitious, proactive, and motivated to progress within a growing group of companies. What We Offer • Salary: £35,000–£45,000, depending on experience., • Career progression opportunities across the Stellar Group., • A dynamic role spanning recruitment, marketing, and business development.

Zenith People & Training are on the lookout for a Marketing Executive to join our team.As a Marketing Executive, you will work closely with the Marketing Manager to execute various marketing campaigns, help drive lead generation, and support the development of brand and engagement strategies.Your ro

Promote the sales of control and choke valves * Manager the key accounts * Support project activity in the UK, Holland, Kazakhstan, Azerbaijan, and Africa, working with local agents where appropriate. White Label Recruitment are currently working with a leading valve manufacturer w

Children’s Home Manager Salary: £44,000–£48,000 + Bonus Scheme | Contract: Permanent Are you ready to lead with purpose and passion? Our client is looking for an experienced Registered Manager to take the reins of an Outstanding-rated children’s home in the North East. This is more than a management role—it’s an opportunity to transform lives and build a career you can be proud of. What’s on Offer • Outstanding reputation – their very first home achieved top marks from Ofsted., • Supportive culture – approachable leadership and a collaborative team environment., • Career development – fully funded training, mentoring, and clear progression routes., • Recognition & rewards – loyalty schemes, staff appreciation initiatives, and performance bonuses., • Flexibility – an understanding approach to work-life balance and family commitments., • Inclusion – a workplace where diversity is celebrated, and every voice counts. The Role As Children’s Home Manager, you’ll guide a skilled and motivated team to provide therapeutic, trauma-informed care. The young person currently supported is bright, resilient, and full of energy, with a real love of football and a strong sense of identity. They thrive when surrounded by consistency, structure, and a nurturing team of adults who understand their needs. Under your leadership, the home will continue to be a safe and empowering place where they can grow in confidence, independence, and ambition. Looking ahead, you’ll also play a part in expanding services—giving you the chance to influence the lives of more children and lead multiple teams across the organisation. About You You’ll be someone who can balance compassion with strong leadership, bringing creativity, resilience, and high standards to the role. Essential: • Level 5 in Children’s Health & Social Care, • Experience working with challenging behaviour, • Knowledge of Positive behaviour Support strategies, • A proactive, inspirational approach to developing both staff and young people Why Apply? This is a chance to step into a role where your skills are valued, your ideas are welcomed, and your impact is real. If you’re ready to lead a team that changes lives every single day, our client would love to hear from you. Apply today and take the next step in your career.

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. JOB PURPOSE To manage, directly and through the Team Leaders, the pre-press and print production areas, this covers Lithographic printing processes. To ensure that the department achieves the Production plan and is effective and efficient with regard to labour, material usages and other budgetary cost constraints. To achieve budgeted machine performance efficiencies as a minimum Striving for continual improvements in machine efficiency, waste reduction, product quality and customer service levels. SPECIFIC RESPONSIBILITIES • Provide day to day advice to Shift Leaders on people management and technical issues when required., • Set, achieve and improve targets in key performance indicators such as waste, machine efficiency, customer service, quality, hygiene and health & safety., • Develop the process capability in line with changing technology and utilise the Lean Programme to ensure its effectiveness., • Develop employees both individually and as teams and ensure effective day-to-day management of people. • Ensure effective inter-departmental communication, • Improve customer service and reduce customer complaints. • Assist and oversee new equipment trials, from development to implementation and resolve any associated issues., • Co-ordinate, direct and support the activities of the departmental supervisors to meet production needs. • Set departmental objectives and monitor performance accordingly., • Identify recruitment and development needs., • Handle discipline and grievance issues., • Create and develop a team-working environment. • Support department supervisors in achieving weekly targets in respect of production output, work in progress, service levels and machine efficiencies., • Manage within departmental budgets set and identify opportunities for cost reductions in areas such as overtime, labour, consumables, maintenance and waste, utilising the Lean Programme to ensure effectiveness., • Ensure work loading is planned to the correct machines in order to produce economically and efficiently in accordance with customer and company quality standards including ISO quality, H&S and environmental standards., • Be proactive in developing solutions to operational issues, when required., • Identify quality issues and recommend adjustments or resolutions in order to rectify any issues., • To continually improve the culture and attitudes towards Health & Safety, ensuring compliance with all Health & Safety requirements and to hold people accountable for their own actions and behaviours. To ensure that all H&S checks and audit actions are carried out in a timely manner, • Regularly monitor and report on machine efficiencies for Management analysis, identify trends and make recommendations in order to prevent or control any occurring issues., • Assist in organising the workplace to achieve high standards of housekeeping and report any defects, hazards or issues to the relevant dept and assist with day to day operations within the Dept as and when required, • Ensure regular and effective communication within and from all areas of production to achieve common business aims., • Provide regular performance statistics/reports as directed., • Liaise with customers as and when required with off site visits to be expected., • Maintain and update effective training schedules to maximise the skills base of all department employees. Liaise with the appropriate depts in order to coordinate the training required., • Utilise various training mechanisms as part of the ongoing training schedule., • Provide technical support to all members of the department as and when required, • Ensure compliance with all existing systems, standards and procedures within all areas to satisfy both company and customer requirements – ISO, hygiene, health & safety., • Identify opportunities for improving systems of work, and successfully implement., • Control waste effectively., • Drive through and support the introduction of new systems and changes within the areas, to meet with new company directives, legislation and standards., • Direct and manage technical innovation and introduction, • To continually improve manufacturing efficiencies in the Pre-Press and Print areas, reducing costs and achieving all key operational performance objectives, • Ensure daily shift tool box talks and monthly team briefs are held, • Achieve departmental KPI’s, • Constantly strive to reduce downtime to agreed levels, • Meet and maintain customer requirements in terms of quality and output, • Compliance with the company’s quality standards (PS9000, ISO9001 and BRC/IoP), • Adherence to the company’s health safety & environment standards (HASAWA Act), • Maintain a good overall condition of work area through routine maintenance, • Accurate & efficient control of components including filing and good housekeeping practices, • KPI performance in Make Ready, Run, Downtime and STTF (sheets to the floor) -Budget, • Cost Saving, • Department housekeeping improvement – 5s continuous, • Knowledge of Large Format Lithographic Printing Presses, • Professionally trained in management disciplines and understanding of modern tools and techniques, • Leadership Skills and a Team Player, • Strategic approach with strong problem solving and analytical skills, • Project management, • Knowledge and understanding of , Lean Manufacturing and Six Sigma, • Change management experience, • Good verbal and written communication skills, • Excellent organisational skills, • Knowledge and understanding of BRC, ISO 9001, and ISO 14001, • Able to work in a fast paced environment – FMCG preferred, • Strong commercial awareness and business acumen, • Computer literate, able to operate Microsoft Word, Excel and Outlook/Email, • Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s, • Ability to identify opportunities for process improvements to machinery and/or employees INTERPERSONAL SKILLS • Sense of urgency, • Energy and drive, • High standards, compliance mentality, • Analytical thinking, • People development, • Results focussed, • Positive attitude and commitment, • Ability to apply good practice and common sense in a people management environment, • Ability to establish and maintain effective working relationships, • Ability to influence others and generate new ideas, • Effective problem-solving and decision making, • Forward thinking, innovative and able to see the ‘bigger picture’

Job Overview We have an exciting opportunity for someone who is an engaging and self-motivated individual to join our Risk and Compliance team as a Quality Oversight Manager based at Paragon's Sunderland site. This is an important and vital role within the organisation, responsible for supporting a broad range of disciplines including; quality oversight, risk management, incident and issue management, compliance, assurance, operational control, analysis, results and output. Hours: Monday - Friday 8:30am - 5:00pm (flexible) 37.5 hours per week Key Responsibilities include • Quality Oversight & Compliance: Develop, implement, and maintain quality oversight plans, tools, and templates tailored to client and regulatory expectations., • Ensure adherence to ISO standards, GDPR, and internal Management systems and frameworks., • Conduct regular audits, risk assessments, and root cause analysis to identify and mitigate compliance risks., • Monitor and report on quality/compliance trends, escalating issues where necessary., • Governance & Risk Management:, • Collaborate with the Head of Risk and Compliance to align quality oversight with the enterprise risk management framework., • Support the GRC Manager in the development and maintenance of Risk Registers., • Support with the response to audit findings and non-conformance investigations to ensure corrective actions (CAPAs) are implemented and tracked., • Stakeholder Engagement: Liaise with internal teams (Corporate GRC, Operations, IT, HR, Technical) and external clients to ensure quality expectations are met., • Represent the organisation during client audits and regulatory inspections., • Reporting & Documentation: Prepare monthly and quarterly reports for senior leadership and clients., • Maintain accurate records of quality activities, audit outcomes, and compliance metrics. Skills and Attributes we are looking for • Previous experience of working within an FCA regulated role would be advantageous, • Excellent written and verbal communication, • Experience with Power BI is preferable, • RCSA knowledge & understanding of IMS systems, • Good organisational skills/ability to multi-task andensure prompt closure on client enquiries, • Self-motivated, self-sufficient, and proactive, • Incident Management experience Desirable experience Risk Management or Corporate Governance qualification Knowledge of key standards; ISO27001, ISO9001, ISO22301 Efficiency improvements – lean continuous improvement Benefits include • Employee Benefits Platform, • Career development opportunities, • Reimbursements, • Bupa Cash Plan, • Cycle to work Scheme, • Wellbeing, Legal, Personal finance support, • Employee Assistance Programme, • Refer a friend scheme – earn £500! Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

KAEFER UK and Ireland Count on us. Job title: Transport Manager Location: Jarrow Head Office Contract type: Full time, Permanent At KAEFER, our success is built on our values and culture, which create a supportive and inclusive environment where employees can thrive. We prioritise growth and development, with abundant opportunities for advancement and a commitment to promoting from within. Our wide range of job openings, including entry-level positions, allows for the first steps on the ladder to success. We provide ongoing training and development opportunities to support our employees throughout their careers. The Opportunity We are looking for a Transport Manager to join our Transport department on a permanent basis. In this role you will assist in the control and management of all transport related matters to ensure the health, safety and welfare of drivers, employees and members of the public. You will ensure compliance with internal transport procedures and legislative requirements as set out by DVSA and HSE and minimise the environmental impact of transport related activities whilst also making sure that operational requirements are adequately met with a key focus on cost reduction How you will make an impact • Maintenance and upkeep Goods Vehicle Operator Licences, permitting KAEFER to operate Large Goods Vehicles (LGV’s), • Ensure LGV’s are maintained in accordance with ‘O’ licence undertaking safety inspections, record keeping and defect reports, • Ensure LGV drivers have the correct licence entitlement by checking medicals and booking periodic training, • Oversee tachograph downloads for both LGV’s and drivers;, • Update/ deliver training / toolbox talks on topics such as the safe loading and unloading of LGV’s for all personnel involved in the loading and unloading of scaffold materials., • Ensure sub-contracted haulage companies comply with KAEFER procedures and are updated with any changes., • Conduct site compliance audits for both light commercial and large goods fleet., • Assist in ensuring all transport procedures, risk assessments and training documents are regularly reviewed, updated and briefed to relevant personnel., • Process motor accident claims, collating relevant information for insurer/solicitor to resolve claims, conduct internal investigations to conclude root cause and required actions and verify and process policy excess payments producing monthly reports for trend analysis, • In relation to vehicle damage, assess off-hire damage estimates, query with site teams / ensure no existing damage charges/requested credits if required and raise requisitions for site management approval What you will bring • Experience in a similar role within the transport industry, • Certificate of Professional Competence (CPC) in National Road Haulage, • UK full driving licence and licence to drive LGVs (7.5ton and above), • Comprehensive knowledge of transport legislation and health and safety compliance, • An understanding of budget and financial controls Why KAEFER? Our mission is clear: to be the most reliable and efficient provider of technical industrial services. KAEFER UK & Ireland provides a large and growing range of industries with asset integrity services including access solutions, insulation, surface protection, HVAC fabrication, E, C&I and more. We focus on improving energy efficiency and extending asset life cycles. The company has twelve operating centres across the UK and Ireland, employing approximately 3,500 highly skilled and experienced people. Our people are our lifeforce and every day they deliver excellence to our customers. KAEFER UK & Ireland is part of the KAEFER Group, a global €2.4 billion business with its headquarters in Bremen, Germany. KAEFER works on more than 5,500 contracts internationally, with around 33,000 employees. With unrivalled experience and expertise, our teams provide trusted partnerships and tailored support to execute even the most challenging and complex projects for clients. We take pride in being part of a global company with common values and many diverse and individual voices. We make positive contributions in the communities where we live and work - after all when it counts, count on us! Our Values unite us as a team, they serve as the foundation of everything we do. They define who we are, guide our actions, and inspire us to be our best every day – they are Ambition, Team Spirit, Respect and Reliability. Salary and benefits The salary for this role is competitive and comes with the following benefits: Financial benefits • Competitive salary reviewed annually, • Pension based on minimum of 5% from employee, 7.5% from KAEFER, • Discretionary, non-contractual, company bonus scheme (annual), • Long term service reward, • Life cover (x3 annual salary), • Company Discount Scheme (Pluxee) Work life balance • 33 days annual leave per year (inclusive of bank holidays) based on full time contract, • Option to purchase an additional 5 days annual leave per year Health, Happiness and Family • BUPA healthcare assessment, after 2 years service and every 3 years thereafter, • 24/7 Employee Assistance Line with access to external counsellor, • Company funded eye tests (VDU and safety glasses), • Enhanced family friendly policies, • Company paid sick leave following probationary period Learning & Development • Support to build your professional development plan to grow and evolve with us, • Payment towards annual professional fees and CPD relevant to roles We are committed to creating a diverse and inclusive workplace and a team that reflects a broad range of perspectives and experiences, where all individuals are valued and have the opportunity to thrive. We encourage applications from people of all backgrounds, experiences, and perspectives. If you’d like to discuss our recruitment process further, or need support during the application stage, please don’t hesitate to get in touch. Unsolicited CVs sent by recruitment agencies will be considered the property of KAEFER UK and Ireland and no fee will be payable.

Customer Enabling Services Payroll Manager. Theyre looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. This role is central to ensuring their customers receive timely, accurate and responsive support.

The successful candidate will be supporting the Finance Manager, ensuring finance activities are accurate and completed to deadline. Assist and support finance team as and when required. Baltic Recruitment are currently recruiting for a Permanent Finance Controller joining a highly reputable client

A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead.

Manheim Logistics, a trusted name under the Cox Automotive family, delivers end-to-end vehicle remarketing and logistics services designed to streamline operations and maximize value. From expert inspections and reconditioning to secure storage and seamless distribution, Manheim Logistics handle it all. As a global powerhouse in vehicle remarketing, Manheim connects buyers and sellers through an innovative multi-channel platform that blends the energy of physical auctions with the convenience of digital tools. Serving manufacturers, fleet operators, and dealerships across the UK and beyond, we’re the go-to partner for smarter, faster, and more efficient vehicle movements. As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy: • Option to buy additional holiday days, • One annual Well-Being Day for you to relax and recharge, • One paid Charity Day to give back and support a cause that matters to you, • Opportunities for career progression across the Cox Automotive network, • Competitive pension scheme We're looking for a Transporter Driver to join our team, helping to ensure the smooth and timely collection and delivery of vehicles to and from auction sites. You'll need a valid and a good understanding of transport regulations, including full compliance with tachograph rules. Experience operating a 11-car transporter is preferred, but not essential if you're keen to learn and have the right attitude. • Safely load and unload vehicles in line with company procedures, • Plan loads effectively to ensure efficient transport and timely deliveries, • Deliver and collect vehicles to and from auction sites as scheduled, • Provide excellent customer service at all times, • Maintain a professional and reliable approach to all duties, • Ensure full compliance with tachograph regulations and transport legislation • A valid HGV Licence C / Class 1 / C+E (essential), • Experience with car transporters (advantageous but not essential), • Flexibility and the ability to adapt quickly to changing plans or schedules, • A solid understanding of tachograph regulations and compliance We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. *Ready To Join Our Team & Make A Difference? * Apply now and drive your career forward with one of the automotive industry’s most trusted names. We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Job Types: Full-time, Permanent Benefits: • Company events, • Company pension, • Free parking, • On-site parking, • Paid volunteer time, • Referral programme, • Sick pay Application question(s): • Do you have transporter experience? Licence/Certification: • HGV Licence (required) Work Location: In person

A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framework.

The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. The opportunityDelaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site

Job Description A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Responsibilities: - Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framew

Job Description A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Responsibilities: - Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framew

Job Description A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Responsibilities: - Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framew

Are you an experienced contract catering Operations Support Manager who still likes to be involved with Food? Do you want to be part of a growing business with an industry-leading social impact agenda? Due toan increase in business we are recruiting a Business Support Manager for our Hutchison Bra

Job Description A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Responsibilities: - Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framew

Job Description A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Responsibilities: - Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framew

Job Description A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead. Responsibilities: - Lead and manage a Childrens Home, adhering to the Statement of Purpose and Ofsted regulatory framew

Recruitment Manager at CHURCHILL CONTRACT SERVICES.Churchill Group and will support HR with the digitisation of processes and procedures.Reporting to a HR Data Analyst, and working within the Human Resources shared services team, you will be contributing to driving data-driven decision-making and bu

The opportunity is due to an increase in work and growth within the business, which requires Design Manager support permanently.

Job Description A2B Social Care have a superb opportunity for an experienced Registered Children's Manager provide care & support in a solo provision EBD home based in Gateshead.

Are you an experienced contract catering Operations Support Manager who still likes to be involved with Food? Do you want to be part of a growing business with an industry-leading social impact agenda? Due toan increase in business we are recruiting a Business Support Manager for our Hutchison Bra

We are looking for an experienced Gas Distribution Support Manager who is keen to relocate from the United Kingdom to Guernsey Ireland. Gas Distribution Asset Integrity Support:. Assist in reducing asset risk, support network integrity decisions, and help evaluate strategies for risk reduction and g

Registered Home Manager 🌟 Location: Moreton, Wirral Salary: £55,000 – £60,000 My client is a brand-new organisation dedicated to providing specialist residential care in high-quality homes and are looking for a Registered Home Manager to help them achieve their vision. Ab

An opportunity has become available to join the Olive Team providing support and cover within the. Free access to confidential personal support, which includes counselling and financial or legal advice through our Employee Assistance Programme. What youll be doing as aChef Manager:.

Are you an experienced contract catering Operations Support Manager who still likes to be involved with Food?. Due toan increase in business we are recruiting a Business Support Manager for our Hutchison Brand - this role is to oversee a portfolio of Business & Industrt clients. Job Title: Operation

An opportunity has become available to join the Olive Team providing support and cover within the. Free access to confidential personal support, which includes counselling and financial or legal advice through our Employee Assistance Programme. What youll be doing as aChef Manager:.