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Are you an experienced Primary Servicing Manager with mortgage industry experience? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are looking for an experienced Primary Servicing Manager to join our team in Uxbridge. Our Primary Servicing Managers are responsible for delivery of the day-to-day service and performance goals of the Primary Servicing team that they lead. This includes the team and individual queue performance, call handling performance, people management, mandated decision-making, complaint handling, and project work. As a Primary Servicing Manager, your key responsibilities will include: • Managing the relationship with our client, representing Pepper Advantage appropriately through accurate timely reporting and governance, • Delivering the inbound call handling SLA by planning agent cover effectively and by monitoring Specialist activity, • Taking responsibility for resolving complaints as per the complaints process, • Complying with monthly QA, oversight, and end to end reporting, • Establishing and maintaining appropriate internal control safeguards, • Ensuring call observations and 1:1s are delivered for each agent monthly, • Recruiting, training, coaching, and developing the team as needed, • Delivering own and team annual objectives, • Building and maintaining strategic relationships throughout the business and with third parties, • Building and delivering the team plan to manage all queues within SLA goal Additional Information This role will be based in our Uxbridge office. We are currently operating a hybrid approach with the expectation of a minimum of two days per week being office-based. This will follow an initial office based training period. Essential Skills • Confident and experienced team manager, • Prior exposure to operational loan management, • Able to consistently deliver excellent customer service, • Experience in managing client relationships, • A robust understanding of relevant regulation and associated legislative policy and the impact this has on the role, • Prior exposure to loan and mortgage products, • Detail-orientated and able to use data effectively, • Self-reliant and self-motivated, • Able to effectively delegate and work to tight deadlines, • Strong English verbal, written, and presentation-based communication skills, • A good knowledge of Microsoft Office, • Accurate, well organised, and reliable Benefits • Salary of £45,000 per annum, • Hybrid role, • Private medical insurance, • Discretionary annual bonus, • Salary sacrifice pension matched up to 8%, • 25 days holiday (increasing with service) plus bank holidays, • EAP, • Enhanced maternity and paternity, • Wellbeing and volunteering days, • Eye care reimbursement, • Payroll giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for a Resource Planning Manager to join our Operations team in Uxbridge, London. You will be responsible for managing a resource planning function across operational departments, which supports the requirements and campaign strategies in accordance with business direction. This will include assessing resource requirements and maximising resource capacity across operational areas, ensuring customer contact is optimised through various strategic and tactical campaigns. This a hybrid role with the requirement of two days per week office attendance. As a Resource Planning Manager, some of your key responsibilities will include: • Building Dialler campaigns (both automated and bespoke) and filters, inbound IVR’s and scripters., • Building Forecasting weekly/monthly/quarterly based on historical inbound calls volumes and campaign activity., • Managing change requests coming into the dialler team and prioritising/managing these accordingly., • Line management of the dialler team members, including 1-2-1’s, coaching and performance management., • Creating and maintaining documented processes and procedures within the dialler team., • Completing Audit and Quality control checks across all processes and procedures., • Incident Management of any dialler outages, both internally and with outsourced vendors, • Building files for text message campaigns to be sent to customers., • Reviewing agent adherence and agreeing agent SLAs with Team Managers to ensure maximum productivity., • Creation of automated and bespoke dialler campaigns, • Effective forecasting and planning, • Establishing and maintaining appropriate internal control safeguards., • Interacting with other managers to provide project management expertise to deliver change., • Considering Consumer duty and other customer/business outcomes in all aspects of strategic planning. Essential Skills: • Prior experience in a Resource Planning Manager role, • Intermediate-advanced proficiency level in Excel., • Experience in building dialler campaigns, • Experience in team management, • Awareness of the principles of Consumer Duty, • Basic statistics knowledge, • Knowledge of Ofcom requirements, • Strong interpersonal skills. Benefits • Salary of up to £60,000 per annum, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday (increasing with length of service) plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Do you have experience in a phone-based customer service environment? Do you pride yourself on providing excellent customer service? Have you worked within the Financial Services Industry? If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Loan Servicing Specialist to join our team and contribute to the success of our organisation in Uxbridge, London. We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately. You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle. As a Loan Servicing Specialist, your key responsibilities will include: • Delivering accurate and timely processing of mortgage administration activities, • Daily interactions with customers and third parties via telephone and in writing, • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures, • Liaising effectively with clients, representing Pepper appropriately, • End-to-end servicing of mortgage/loans from completion through to redemption stage, • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience Essential Skills • Can consistently deliver outstanding customer service, • Previous experience within a phone-based customer service environment., • Experience of working within the Financial Services Industry, • Confident telephone manner., • Excellent attention to detail., • Able to work to tight deadlines, • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales, • Demonstrate the ability to form productive relationships at all levels, • Strong English verbal and written communication skills, • Self-reliant and self-motivated This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months. Benefits • Salary of £27,000 - £29,000, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday (increasing with length of service) plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Payroll Giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

A leading loan servicing company in Uxbridge is seeking an Arrears Specialist to handle mortgage servicing and deliver workout solutions for customers facing payment issues.The role requires strong customer service skills and involves communication with customers to negotiate payment arrangements.Th

A leading loan servicing company in the UK is seeking a Senior Systems Engineer to join their Uxbridge office.You will be responsible for designing and managing Azure and Microsoft 365 infrastructures, focusing on automation and endpoint management.Key responsibilities include maintaining active dir

A leading specialist loan servicing company in England seeks an Application Support Engineer for their Uxbridge office. The role involves providing first-line support for mortgage application software, managing support tickets, and maintaining internal systems.

This range is provided by Pepper Advantage. Direct message the job poster from Pepper Advantage. Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in.

A leading loan servicing company based in Uxbridge is seeking a Senior Security Engineer to join their team.The role requires proven experience in a senior technical security role focused on hybrid cloud environments.Responsibilities include vulnerability management, incident response, and improving

As an Application Support Engineer, your responsibilities will include:. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Application Support Engineer to join our team in our. Providing First Line support for all user issues rel

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an. The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billio

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan‑servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 bill

An established Loan Management & Advisory firm based in London seek to recruit an experienced Loan Agency professional to assist in the management of a pan European portfolio of Loans and supporting the servicing and advisory teams in Europe & UK markets, ensuring the goals and objectives are met an

A finance firm seeks a Senior Servicing Specialist to manage complex loan cases remotely, focusing on arrears and recoveries. The ideal candidate will have extensive experience in loan servicing and strong negotiation skills. Duties include monitoring loan portfolios, managing enforcement actions, a

Associate, CRE Loan Servicing - What you’ll be doing:. Associate, CRE Loan Servicing - What we’re looking for:. Support the management of a diverse portfolio of commercial real estate loans.

A financial technology company in London is seeking a Senior Engineer to join their Loan Servicing team. The role involves building and evolving systems that manage loans, with a focus on accuracy and simplicity.

Manage the set‑up of new loans in loan servicing system and maintain the integrity of loan information. Experience servicing real estate debt transactions within the UK and/or Europe across various asset classes as well as investment and development loans. Service commercial real estate loans in t

A leading Asset Based lender in the United Kingdom is looking for a Loan Servicing Manager to oversee client relationships and safeguard assets.

FIS offers a true front‑to‑back office solution, the team is uniquely positioned to demonstrate the value we bring to our clients in the loan servicing accounting platform: digitizing complex commercial lending structures, providing insightful benefit analysis, improving loan operations efficien

We are working with an Asset based lender, who is looking for a Loan Servicing Manager.

A prestigious organisation is seeking an experienced Associate, CRE Loan Servicing in Greater London. This hybrid role requires managing a portfolio of commercial real estate loans, liaising with borrowers, and reviewing complex finance documents.

Manage the set-up of new loans in loan servicing system and maintains the integrity of loan information. Senior Loan Servicing Asset Manager (Commercial Real Estate). The candidate is responsible for the monitoring, servicing and accounting of the loan portfolio.

A leading recruitment agency is seeking a Senior Servicing Specialist to manage complex loan cases with an emphasis on arrears management and recoveries. Responsibilities include servicing UK bridging loans, overseeing arrears, and liaising with borrowers and third parties.

Project Manager to lead cross-functional teams, manage projects, and ensure delivery within deadlines.Responsibilities include planning, team leadership, and stakeholder engagement.