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Who are we? Boux Avenue is the cool, young, London-based lingerie, nightwear and swimwear brand, with 27 stores across the UK and a thriving ecommerce business at www.bouxavenue.com. Founded in April 2011, the brand describes its core aesthetic as a blend of the sweet and the sexy, with its bi-annual collections designed by their in-house team. Pitched at what the brand calls an 'accessible luxury' price tag, Boux Avenue's reputation is founded not only on the femininity of its products, but also on their quality, comfort and fit, backed up with the offer of a free and expert bra fit service in all of its stores. No matter what your age, size or style, Boux Avenue is an inclusive brand for everybody. Available in sizes 28-40, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you're looking for everyday essentials or something a little sexier. The Role This is a pivotal, execution focused role within our digital product team, reporting to the Head of Digital Product. You will bridge the gap between agreed product priorities and shipped digital product, owning the end-to-end delivery lifecycle for new site features, technical projects, and operational integrations. Instead of high-level strategy, your focus will be on the ‘how’: gathering detailed requirements, writing bulletproof user stories, managing project timelines, and leading the QA and User Acceptance Testing (UAT) processes. You will also serve as the primary technical point of contact for day-to-day site health and incident management. You are accountable for turning agreed priorities into working, tested and released digital products on time and to high quality. Main Duties & Responsibilities • Requirements & Business Analysis: Partner with Ecommerce Trading, Retail, and Marketing teams to agreed product requirements into highly detailed technical specifications, functional requirements, and developer-ready Jira user stories., • Delivery: Lead execution of agreed projects for example launching new carrier/locker delivery methods and site performance/speed optimisation programmes against timelines and scope agreed with the Head of Digital Product., • End-to-End QA Testing: Own the testing lifecycle for digital projects. This includes writing test scripts, executing manual regression testing, conducting cross-device/mobile responsiveness checks, and verifying that back-end data (orders, payment gateways, inventory) flows accurately., • UAT & Stakeholder Sign-off: Structure and lead User Acceptance Testing sessions with business stakeholders, ensuring that deliverables meet the original business requirements and are defect-free before deployment., • Incident Management & Triage: Act as the central triage point for critical site bugs. Investigate issues to isolate whether they are user error, edge cases, or core system failures, and raise precise tickets for developers with clear ‘steps to reproduce’ and data logs., • Release & Timeline Management: Co-ordinate release schedules with external development partners and eCommerce platform providers, communicating regular, clear project status updates to the wider business. What are we looking for from you? • 3+ Years of Experience: Proven track record as a Digital Project Manager, Business Analyst, or Delivery-focused Product Manager, specifically within a fast-paced retail or e-commerce environment., • Strong BA & Agile Skills: Expert-level capability in gathering technical requirements, drafting functional specs, and managing backlogs within Jira or Confluence., • Hands-on QA/Testing Experience: Comfortable writing test cases and getting stuck into manual system, regression, and data-flow testing., • Technical Literacy: Strong understanding of e-commerce architecture, back-end logic, and platforms (e.g., Salesforce Commerce Cloud)., • Meticulous Attention to Detail: A perfectionist approach to verifying both front-end execution and back-end logic., • Commercial Judgment & Prioritisation: Ability to ruthlessly prioritise delivery tasks balancing planned project milestones against immediate, critical site bugs within priorities set by the Head of Digital Product., • Communication & Resilience: Ability to translate complex technical blockers into plain English for non-technical stakeholders, managing expectations under pressure in a fast-paced environment., • Execution Mindset: A proactive self-starter who thrives on "the doing," driving progress, and making things happen rather than just managing high-level concepts. Are there any benefits? • Competitive salary, • 33 days annual leave, inclusive of bank holidays, • Fun working environment with regular social events, • Eligible to join the enhanced pension scheme after 12 months service, • Staff discounts across the brands within Theo Paphitis Retail Group (Ryman, Robert Dyas and London Graphic Centre)

Marketing Exec Up to £45,000 | Full Time North West London Area This is a fantastic opportunity to join a well-established name in the luxury automotive sector at a hugely exciting time. With a brand-new site, an exceptional range of prestige and performance vehicles, and ambitious plans for growth, we're looking for a creative, driven Marketing Manager to take ownership of all things marketing and help shape the next chapter of the business. You'll be responsible for the day-to-day marketing function, creating engaging content, managing social media channels, planning campaigns, maintaining the website, coordinating photography and video, producing email marketing, monitoring performance and ensuring the brand is represented to the highest standard across every platform. This is a hands-on role where no two days are the same. You'll have the freedom to bring fresh ideas, create exciting content and play a key role in growing the company's presence both online and offline. We're looking for someone who has: • Proven marketing experience, ideally in the automotive or luxury sectors, • Excellent social media knowledge across Instagram, Facebook, LinkedIn, TikTok and YouTube, • Strong content creation and copywriting skills, • Experience with digital marketing, websites, email campaigns and analytics, • A creative mindset with excellent attention to detail, • The ability to manage multiple projects and work independently In return you'll join a passionate team, work with some of the world's most desirable vehicles and have the opportunity to make a genuine impact within a growing business. Salary: Up to £45,000 depending on experience. To find out more, please apply today. All applications will be treated in the strictest confidence

Senior Sales Associate Richmond, London Up to £31,000 + Competitive Commission + Uniform Allowance Our client is a beautifully curated, founder-led premium fashion boutique located in the heart of Richmond. Renowned for delivering a truly personalised shopping experience, the boutique offers an exceptional edit of contemporary luxury brands and has built a loyal clientele through styling expertise, genuine relationships and outstanding service. This is an exciting opportunity for a passionate sales professional looking to join a growing independent business where personality, initiative and client relationships are at the heart of everything they do. The Role As Senior Sales Associate, you will play a key role in driving the success of the boutique by delivering exceptional customer experiences and building a loyal client base. You will be responsible for: Delivering an elevated and personalised styling experience. Building long-term client relationships and driving repeat business. Maximising every sales opportunity through expert styling and product knowledge. Supporting the day-to-day running of the boutique. Taking ownership of the boutique in the absence of management. Maintaining impeccable visual merchandising standards. Supporting client events and contributing ideas across social media and local marketing initiatives. Leading by example with a hands-on and energetic approach. The Candidate We're looking for someone who genuinely loves premium fashion retail and thrives on creating memorable customer experiences. You'll bring: Experience within premium or luxury fashion retail. A proven track record of delivering exceptional customer service and clienteling. A passion for styling and building complete wardrobes. A commercial mindset with the confidence to maximise every sales opportunity. High levels of energy, enthusiasm and professionalism. Confidence working independently and taking ownership when required. Strong communication skills and a naturally engaging personality. Experience or interest in social media and digital engagement would be highly desirable. What's on Offer Salary up to £31,000 Competitive commission structure (OTE up to £6,000 per annum) £1,200 annual uniform allowance No late-night trading Career progression within a growing founder-led business Supportive and collaborative team environment The opportunity to genuinely influence the success of an independent premium retailer If you're passionate about styling, love building lasting client relationships and want to be part of a boutique where your contribution truly makes a difference, we'd love to hear from you. BH36297

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations.Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements.If you're interested in this role, apply now

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations.Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements.If you're interested in this role, apply now

Retail National Account Manager - £50,000 plus bonus based in Hampton, Middlesex A premium international consumer brand is seeking an experienced Retail National Account Manager to join its growing UK operation. This is an excellent opportunity for a commercially driven account management professional with a background in retail, premium consumer products, or luxury brands. The successful candidate will be responsible for managing key national retail accounts, developing long-term partnerships, and driving continued growth across the UK market. Package Salary £50,000 plus bonus Excellent benefits package Opportunity to join a highly regarded premium consumer brand with strong growth plans The Role Manage and develop relationships with major national retail accounts Deliver account growth through strategic planning and commercial activity Build and implement joint business plans with retail partners Monitor sales performance, forecasts, and market trends Work closely with internal teams including marketing, operations, and product Support product launches, promotions, and retail initiatives Attend client meetings and regular account reviews Candidate Requirements Previous experience within a National Account Manager or Key Account Manager role Background within retail, premium consumer goods, or luxury brands Strong commercial awareness and negotiation skills Experience managing large retail customers Excellent communication and relationship-building ability Well organised and proactive approach Full UK driving licence preferred Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Our client is a high-end and very prestigious Jewellery company based in Central London. They are seeking an experienced Franchise Account Manager. Operating within a fast-paced and highly dynamic luxury environment, the Franchise Account Manager is responsible for developing commercial partnerships across international selected Franchise territories. This role is pivotal in optimizing commercial performance, elevating brand presence, and delivering a state-of-the-art B2B client experience aligned with the highest standards of luxury retail. Role and Responsibility: Operations & Execution: Oversee end-to-end order management including allocation, invoicing and logistics Ensure seamless coordination between internal teams and external partners Maintain accurate reporting, trackers and cash flow visibility Cross-Functional Coordination: Coordinate with Merchandising, Production, Finance, Logistics and Marketing teams Ensure alignment across all business functions to deliver operational excellence Commercial Management: Drives sales performance and profitability across selected Franchise Accounts Analyse sales trends, stock levels, and market dynamics to identify growth opportunities Develop and execute strategic action plans aligned with global objectives Client Management: Act as primary point of contact for selected Franchise partners Advise on Product Strategy, Merchandising and Retail excellence Showroom & Brand Experience: Prepare and present collections for key client meetings and exhibitions Support showroom excellence and product storytelling at HQ Contribute to maintaining the highest standards of brand presentation. A University Degree is preferred along with strong commercial acumen with a strategic mindset. Must be proactive, reliable and solutions-driven with excellent communication and stakeholder management skills. Jewellery experience is essential. TPBN1_UKTJ

You will lead performance marketing across Meta, Google, TikTok and emerging platforms, build a global affiliate and influencer programme, drive CRM and lifecycle marketing, optimise onsite journeys, manage the digital budget, and develop a high-performing team. Artisan People is recruiting a Head o

Hyatt Hotels Corporation, owner of the Great Scotland Yard Hotel in London, seeks a Director of Sales & Marketing to shape the commercial strategy and lead a high-performing team in a luxury setting.

Retail Conseil is seeking a Sales and Marketing Director to lead the UK & Ireland business for a prestigious luxury fragrance house. The role requires 8+ years in a leadership position within luxury beauty or fashion, with deep market knowledge and a strong network in luxury department stores and ni

Mode Executive is partnering with an internationally recognised luxury Ready-to-Wear fashion house to appoint a Global Marketing Director based in London.

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is seeking a Director of Sales & Marketing to shape commercial strategy and drive growth across rooms, events, dining and partnerships. You will lead a high‑performing team and work closely with Revenue Management, PR and Hyatt's

Previous experience as a Senior Receptionist or in a member-facing role within the luxury hospitality market.

Night Receptionist - Royal National Hotel - Bloomsbury, London.Imperial London Hotels Group based at.Do you love meeting new people and sparking conversations?.Are you a friendly and organised team player with a knack for making others feel at ease?.Do you want to work in a unique, family-run hotel?

This is a casual, part-time role offering flexible working.As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a

Heathlands Care Home is a modern, purpose-built home in Chingford, offering high-quality nursing, dementia, palliative and short-term care for up to 84 residents.Set within private landscaped gardens, the home features spacious ensuite bedrooms across three floors, dedicated care teams, and a warm,

Would you like to join Europe's leading premium health and wellness group?.Our team members are the ambassadors of our business and the heart of what we do.W e are on the look out for a passionate Receptionist to join our team!.As a Receptionist , you will welcome our members and provid e a premium

Contract Type: Fixed Term Until 31 August 2026.We pay in line with UK age related minimum and living wage rates – so your pay will depend on your age group.With a rich heritage and a new name,.Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations.N

Taunton Hospital | Customer | Bank | Part time.Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.As the UK's largest Healthcare Charity, we're here to help look after the well

Digital Marketing & Brand Executive (Luxury). Digital Marketing Executive (Affiliates and Display). Digital Marketing Executive (Paid Social) - Up to £35,000.

Hotel Receptionists Welcome To Apply!.Corporate Receptionist Vacancy in London.An opportunity has arisen at large global Finance Firm.Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support admin

Reception & Hospitality Assistant.Are you a recent school or university leaver with experience in hospitality, hotels, restaurants or reception, ready to step into your first corporate role? Do you thrive in fast-paced, high-end environments where no two moments are the same? This is a rare opportun

Corporate Receptionist (Evening Shift) | 12:00 pm – 8:00 pm.A market-leading US law firm is seeking an experienced.London office on a permanent basis.This is an exciting opportunity to become part of a prestigious, fast-paced environment where exceptional client service is at the heart of everythi

We are seeking a confident, personable and professional individual to join our team as a Corporate Receptionist in a dynamic corporate environment.As the first point of contact for visitors and staff, you will deliver exceptional customer service and maintain a welcoming front of house experience.We

Are you a positive individual, with an industrial, can-do attitude?.ISE Partners are looking for strong 'career temps' to join our growing temporary pool of best-in-class receptionists.Our clients span leading Private Equity / Venture Capital firms, to global Executive Search firms, through to some

A genuine interest in art, antiquities, cultural heritage or the wider luxury sector. Previous experience within an art gallery, auction house, museum, private collection, family office or luxury business would be advantageous but is not essential.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab an

Strettons is a leading firm of property advisors based in London, offering expertise across commercial and residential property sectors.Through specialist agency, auction, asset management, valuation, and advisory teams, the firm serves a wide range of clients, including buyers, owners, occupiers, i

A leading hedge fund based in London is seeking a bright, professional and highly organised individual to join its business administration team.This is an excellent opportunity to join a dynamic and fast-paced environment, acting as the face of the firm and providing exceptional front-of-house and a

Afternoon/Evening shifts up to 9:00 pm.There may be a requirement for later finishing times in the future, subject to business needs.Harley Street, London, W1G 9PF.The role is an integral part of the Administration Team at Isokinetic Medical Group – FIFA Medical Centre of Excellence.We are looking

Heart of House (Reception & Agency Host).Fixed Term (Maternity Cover- 16 months).The Heart of House is a key role to making our guest and employee experience exceptional!.As the face of Iris London, you'll create outstanding first impressions for every client, visitor and employee who walks through

Competitive salary, dependent on experience.A wonderful VC with a strong culture, this growing firm is looking for a real star to offer a memorable and warm experience to all visitors and clients.An excellent opportunity to join at an exciting time in the firm’s history and become an integral memb

Receptionist & Personal Assistant.London | Full-Time | Office-Based | 29K.Are you someone who loves creating great first impressions while keeping everything running seamlessly behind the scenes?.We're looking for a warm, proactive and highly organised individual to join a creative, people-focused b

Job Title: Recruitment Account Manager ?? Location: Work from home covering the Yorkshire Area.Full-time | Permanent ?? Competitive salary + commission + benefits About Us At Careermakers, we are a dynamic recruitment agency focused on delivering top-tier talent solutions across industry.Due

Extensive knowledge of brand, performance & digital marketing ecosystem's and performance metrics.

Account Manager Location: Outskirts of St Ives Cambridgeshire Salary: £28,000–£40,000 per annum OFFICE BASED ROLE An excellent opportunity has arisen for an experienced Account Manager to join a growing manufacturing business.You'll be responsible for managing key customer accounts, building

Are you passionate about sales and looking to make a real impact in the world of logistics? Were seeking a dynamic Freight Account Manager to join our market-leading International Road Logistics team.If you're driven to win new business, deliver exceptional service, and help our clients thrive, we w

Over the last decade, we've built a reputation as one of the North East's leading specialist recruitment agencies by combining great people, modern marketing and genuine industry expertise. You'll likely have: A genuine interest in marketing, social media or digital content. You'll play a key part i

Position: Account Manager Job Description: Converge, a part of Arrow Electronics, is a full-service global supply chain partner.We are a team of creative, experienced problem-solvers who using connected distribution and our expertise is able to deliver all necessary resources and data intelligence

Part-Time Receptionist - Professional Services Chippenham | Permanent | Part-Time Thrive Group are delighted to be working with our professional services client based in Chippenham, who are looking to recruit a friendly and professional Part-Time Receptionist to join their team on a permanent bas

Wearepassionate about providing a great gaming experience, in a safe, controlled environment.You will report into the Branch Manager who will ensure you are trained with great skills for the job.We offer full time and part time positions.We operate seven days a week and are also open in the evenings

About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people.Since 1925, weve brought generations together around the table, transforming everyday meals into cherished memories.Our legacy is built on colour, craft, and a deep passion for innovation - shaped as

Create and manage targeted email marketing campaigns and support wider sales and marketing initiatives. The role focuses on lead generation converting leads into property viewing appointments, marketing campaigns, sales progression, appointment setting, investor aftercare, and ensuring the smooth ad