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Operations Manager Job Title: Operations Manager Salary: Competitive Reporting to: Director of Operations Direct Reports: Heads of Department About Loveday Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia and Abbey Road are designed with elegance, comfort, and dignity at their core. What makes Loveday unique is our commitment to both excellence and innovation. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families. Role Overview The Operations Manager role will oversee: The hospitality and service brand standards to five-star quality The Loveday Way All hospitality services, including kitchen operations, covering strategy, approach and execution, member and family experience, and driving the highest standards Ensuring General Managers and Heads of Department achieve and exceed their revenue and member engagement satisfaction targets Office location: London Key Responsibilities Provide hands-on management of all aspects of the residences day-to-day hospitality and service operations through effective planning, organisation and implementation. Implement innovative plans to boost revenue and guest satisfaction. Set and review company standards in conjunction with the Marketing and Compliance teams to achieve an outstanding CQC rating. Oversee hospitality and kitchen operations Drive the Loveday Way practices and guidelines. Ensure all properties are staffed appropriately across Hospitality, Kitchen and Housekeeping, based on the care hours set per member as required. Plan, direct and manage food and beverage operations within the organisation. Develop and curate bespoke menus in line with members dietary requirements, in collaboration with chefs, nutritionists and medical practitioners where required. Uphold and train staff in fine dining protocol and high-end service etiquette, including table settings and VIP guest interactions. Recruit, mentor and lead a world-class service team, fostering professionalism, discretion and continuous improvement. Train teams in fine dining, protocol and high-end hospitality standards. Develop and implement training programmes to ensure all front-of-house, kitchen and hospitality colleagues are expertly trained to deliver exceptional service to members. Ensure menu alignment and consistency of product delivery across all residences and rehabilitation facilities. Bring fresh, creative dining concepts to the table and oversee private events, high-profile functions and dignitary visits, ensuring absolute discretion and precision. Monitor and review product quality and service standards. Coordinate with chefs to create and update menus, ensuring consistency in taste and presentation. Collaborate with Sales and Marketing teams to promote food and beverage services. Develop and control budgets, manage procurement and negotiate with top-tier suppliers to maintain elite quality while optimising costs. Develop and implement strategies to achieve financial and operational goals within the Hospitality department. Anticipate members preferences, ensure personalised service and maintain exceptional attention to detail in every aspect of hospitality. Address members and families complaints and concerns in a timely and complete manner. Maintain strict hygiene, safety and confidentiality standards, ensuring flawless execution at all times. Achieve the highest rating in food standards hygiene. Work closely with the Activities team to drive the Day Club, ensuring the team is proactive, maintains a yearly calendar and produces newsletters in a timely manner to ensure awareness for members. Encourage and promote positive communication at all levels, supporting an optimum culture and understanding of goals and objectives. Uphold and promote Lovedays values and promises relating to ethics, morality and integrity, as set out in the Employee Handbook. Maintain close oversight of labour management in the Kitchen and Hospitality departments to ensure each residence operates as efficiently as possible, particularly during weekends and holidays. Work with Marketing and Sales to develop and implement strategies to drive revenue growth, increase occupancy rates, build ancillary revenues and improve profitability. Work closely with the General Managers of each residence to ensure hospitality functions operate efficiently, effectively and for the benefit of members. Develop positive relationships with key stakeholders, including the leadership team, board, investors and suppliers. Monitor quality in all residences to ensure adherence to the Loveday Way brand operating system, corporate guidelines, policies and procedures, and local health and safety regulations. Monitor feedback from members, families and senior leaders, taking appropriate action to address any issues or concerns raised. Develop and maintain a strong team culture across all homes in the region. Collaborate with other executives to develop and implement company-wide initiatives and strategies. Hold weekly briefings and communication meetings with the Executive Chef and Hospitality Services Managers to address concerns and implement new strategies. Conduct regular Loveday Way audits to ensure brand standards are maintained in all residences. Work with external contractors to ensure the upkeep of the premises when required. Take full responsibility for building new concepts for the group. Foster a culture of excellence, collaboration and innovation within the organisation. Stay informed about industry trends and innovations. Undertake any reasonable management request. The above list of job duties is not exclusive or exhaustive. The post holder will be required to undertake such tasks as may reasonably be expected within the requirements of the role. TPBN1_UKTJ

Our client is a high-end and very prestigious Jewellery company based in Central London. They are seeking an experienced Franchise Account Manager. Operating within a fast-paced and highly dynamic luxury environment, the Franchise Account Manager is responsible for developing commercial partnerships across international selected Franchise territories. This role is pivotal in optimizing commercial performance, elevating brand presence, and delivering a state-of-the-art B2B client experience aligned with the highest standards of luxury retail.Role and Responsibility:Operations & Execution:Oversee end-to-end order management including allocation, invoicing and logisticsEnsure seamless coordination between internal teams and external partnersMaintain accurate reporting, trackers and cash flow visibilityCross-Functional Coordination:Coordinate with Merchandising, Production, Finance, Logistics and Marketing teamsEnsure alignment across all business functions to deliver operational excellenceCommercial Management:Drives sales performance and profitability across selected Franchise AccountsAnalyse sales trends, stock levels, and market dynamics to identify growth opportunitiesDevelop and execute strategic action plans aligned with global objectivesClient Management:Act as primary point of contact for selected Franchise partnersAdvise on Product Strategy, Merchandising and Retail excellenceShowroom & Brand Experience:Prepare and present collections for key client meetings and exhibitionsSupport showroom excellence and product storytelling at HQContribute to maintaining the highest standards of brand presentation.A University Degree is preferred along with strong commercial acumen with a strategic mindset. Must be proactive, reliable and solutions-driven with excellent communication and stakeholder management skills. Jewellery experience is essential.TPBN1_UKTJ

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations.Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements.If you're interested in this role, apply now

Retail National Account Manager - £50,000 plus bonus based in Hampton, Middlesex A premium international consumer brand is seeking an experienced Retail National Account Manager to join its growing UK operation. This is an excellent opportunity for a commercially driven account management professional with a background in retail, premium consumer products, or luxury brands. The successful candidate will be responsible for managing key national retail accounts, developing long-term partnerships, and driving continued growth across the UK market. Package Salary £50,000 plus bonus Excellent benefits package Opportunity to join a highly regarded premium consumer brand with strong growth plans The Role Manage and develop relationships with major national retail accounts Deliver account growth through strategic planning and commercial activity Build and implement joint business plans with retail partners Monitor sales performance, forecasts, and market trends Work closely with internal teams including marketing, operations, and product Support product launches, promotions, and retail initiatives Attend client meetings and regular account reviews Candidate Requirements Previous experience within a National Account Manager or Key Account Manager role Background within retail, premium consumer goods, or luxury brands Strong commercial awareness and negotiation skills Experience managing large retail customers Excellent communication and relationship-building ability Well organised and proactive approach Full UK driving licence preferred Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

OUNO, London’s premier executive ride-hailing platform, is seeking a strategic, creative Head of Marketing to lead our marketing initiatives and elevate the brand among premium clients. You will shape and execute integrated marketing strategies, manage a high-performing team, govern budgets, and c

Hyatt Hotels Corporation, owner of the Great Scotland Yard Hotel in London, seeks a Director of Sales & Marketing to shape the commercial strategy and lead a high-performing team in a luxury setting.

Four Seasons London at Park Lane and Four Seasons Hampshire seek a Senior Director of Public Relations & Marketing to lead integrated communications, brand positioning, and demand generation across two luxury destinations.

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is seeking a Director of Sales & Marketing to shape commercial strategy and drive growth across rooms, events, dining and partnerships. You will lead a high‑performing team and work closely with Revenue Management, PR and Hyatt's

As Director of Sales & Marketing, you will shape the hotel's commercial strategy, driving revenue across rooms, meetings and events, dining experiences and partnerships, while working with Hyatt's global teams to identify opportunities and strengthen the hotel's premium presence. Great Scotland Yard

KJ Talent & Partners partners with one of the world's most respected luxury beauty brands to appoint a Global Head of Performance Marketing. Reporting to the executive leadership team, you will own the global performance marketing strategy across paid media, SEO, CRM and emerging channels, leading a

Strong understanding of luxury brand positioning, consumer behaviour and omnichannel marketing. The successful candidate will lead the global marketing function, overseeing brand communications, integrated campaigns, digital marketing, PR, partnerships and customer engagement to strengthen the brand

You will lead performance marketing across Meta, Google, TikTok and emerging platforms, build a global affiliate and influencer programme, drive CRM and lifecycle marketing, optimise onsite journeys, manage the digital budget, and develop a high-performing team. Artisan People is recruiting a Head o

Mode Executive is partnering with an internationally recognised luxury Ready-to-Wear fashion house to appoint a Global Marketing Director based in London.

The Digital Marketing Manager - Luxury will oversee the creation and execution of marketing campaigns, ensuring they align with the organisation's goals and enhance its online presence. The successful Digital Marketing Manager - Luxury will. A successful Digital Marketing Manager - Luxury should

Ideal candidates will have senior experience in luxury services, a strategic mindset, and expertise in digital marketing. A leading relocation company in London seeks a Sales & Marketing Director to drive growth and enhance brand positioning. You will take ownership of the commercial strategy, leadi

Senior Fine Art Consultant – Luxury Retail / Art World (London). Experienced luxury retail professionals who understand high-end client service and have the passion to transition into the art world. Deep appreciation for contemporary fine art (training provided for luxury retail candidates).

An exciting opportunity has arisen for an experienced.This is a leadership role suited to an ambitious property professional with a proven ability to inspire teams and drive business performance.Job Title: Associate Sales Director.Salary: OTE £130,000 per annum.Position: Permanent, Full-Time.Workin

Ideal candidates have a background in luxury retail or blue-chip galleries.

Are you ready to make an impact in the dynamic world of electronic trading? As an Ecommerce FICC Sales professional, you will actively sell and market the JPMorgan e-FICC suite of execution tools to corporate clients across EMEA.As a Vice President or Executive Director in the team, you will be resp

Are you ready to make an impact in the dynamic world of electronic trading? As an Ecommerce FICC Sales professional, you will actively sell and market the JPMorgan e-FICC suite of execution tools to corporate clients across EMEA.As a Vice President or Executive Director in the team, you will be resp

NAVEX Global in London is seeking a Head of Field Marketing, EMEA-APJ, to lead a high‑performing team and shape regional go‑to‑market strategy while driving pipeline and revenue growth across key markets.

Worth Recruiting – Property Industry Recruitment.An exciting opportunity has arisen for an experienced.This is a leadership role suited to an ambitious property professional with a proven ability to inspire teams and drive business performance.Job Title: Associate Sales Director.Salary: OTE £130,

Join the EMEA Fintech Payments Team, a strategic sales and relationship management group dedicated to partnering with Fintech companies across the region.Morgan's Payments Products—including treasury services, merchant services, liquidity, working capital & trade, commercial card, and Foreign Exch

Harrison Scott Associates is seeking a senior management professional to lead their marketing and sales efforts in the United Kingdom.

Join the EMEA Fintech Payments Team, a strategic sales and relationship management group dedicated to partnering with Fintech companies across the region.Morgan’s Payments Products—including treasury services, merchant services, liquidity, working capital & trade, commercial card, and Foreign Ex

Title: Associate Practice Engagement Manager/ Associate Director.Location: UK - 1st Preference/2nd Pref- Europe.Wanted: Sales Leader for Digital Workplace & Microsoft 365 to Help Us Build workplace of the future.If you are interested in being part of a learning culture, where teamwork and collaborat

Have vacancy who can develop E-commerce website and run our business in online.And also need to develop our business in all types of social media like TikTok, Instagrams.

We are looking for a friendly, organised and reliable Receptionist and Administrative Assistant to join our team.This is an entry-level position with a varied and flexible workload.The successful candidate will be comfortable managing changing priorities, supporting colleagues and completing a range

Hotel Receptionists Welcome To Apply!.Corporate Receptionist Vacancy in London.An opportunity has arisen at large global Finance Firm.Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support admin

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab an

We are seeking a confident, personable and professional individual to join our team as a Corporate Receptionist in a dynamic corporate environment.As the first point of contact for visitors and staff, you will deliver exceptional customer service and maintain a welcoming front of house experience.We

An exciting opportunity has arisen for an experienced and professional.Receptionist / Corporate Front of House Coordinato.As the first point of contact for visitors, clients and contractors, you will play a vital role in delivering an exceptional front-of-house experience while supporting the smooth

Execute local marketing initiatives, promotional campaigns, and product launch activities in partnership with sales and marketing teams. Account Management, Marketing or Product Management/Marketing. In this exciting role, you'll provide expert product support, deliver impactful training, support lo

At least four years' marketing experience within a professional services environment, ideally with legal sector experience and a strong understanding of marketing campaigns, digital communications and content creation. A highly regarded private capital and real estate law firm is seeking a Marketing

Our client, a leading international investment bank, is looking for a.Sales & Client Support Associate.Global Markets Operations team in London.This is a client-facing role supporting the.Sales, Traders and Operations teams across multiple regions.You'll be responsible for managing the post-trade li

A leading hedge fund based in London is seeking a bright, professional and highly organised individual to join its business administration team.This is an excellent opportunity to join a dynamic and fast-paced environment, acting as the face of the firm and providing exceptional front-of-house and a

Reception & Community Coordinator.Start date – Monday 14th September.We are working with a creative workspace that is looking for a friendly, organised and hands-on Reception & Community Coordinator to be the welcoming face of the space.They need someone who is calm under pressure, quick to find s

The Digital Marketing Manager - Luxury will oversee the creation and execution of marketing campaigns, ensuring they align with the organisation's goals and enhance its online presence. The successful Digital Marketing Manager - Luxury will. A successful Digital Marketing Manager - Luxury should hav

Job Description we Have vacancy who can develop E-commerce website and run our business in online.And also need to develop our business in all types of social media like TikTok, Instagrams.

Digital Marketing Executive We are seeking a dynamic and driven Digital Marketing Executive. Website and other e-marketing communications Collating material and editing copy for the monthly e-newsletter Creating and scheduling social media content Assisting the Marketing Campaigns Manager

Coordinate with internal teams to align digital and broader marketing goals Monitor social media performance and provide data-driven insights Support paid social campaigns, including audience targeting, analytics and performance reviews Write blogs and web page content Manage and update the

Reporting to the Regional Head of Marketing the role has 2 elements: direct client contact (Customer Success) and digital campaign management: Be the first point of contact for Italian and possibly French clients, providing them with performance feedback and campaign results Work closely with cl

Marketing Executive Marketing, Content Creation, PR & Communications, SaaS, Campaigns, AI & Emerging Tools Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC, Red Bull Media

Working closely with our Digital Marketing Manager, Senior Graphic Designer, Content & Social Coordinator and external creative partners, you'll coordinate marketing activity across multiple channels, ensuring every campaign delivers a consistent and engaging customer experience. Reporting directly