Global Service Manager
25 days ago
Braintree
Tekhnicon, Springwood, Braintree, Essex, CM7 2YN United Kingdom Global Service Manager Braintree Full Time Putting Customers First • Is always results orientated - delivers what is needed, when it is needed and overcomes barriers, • Keeps the customer at the heart of everything they do - even when faced with uncertainty and pressure, • Listens to the customer carefully, manages and meets their expectations, • Recognises and takes immediate steps to handle an issue or potential problem or lets the right people know about it, • Communicates and/or presents effectively to small groups, • Shares information openly with others, • Probes and identifies underlying causes of issues before suggesting solutions, • When appropriate, involves others before making decisions, • Focuses on problem prevention first, then problem solving, • Is committed to highest priorities, objectives and manages expectations, • Expresses an appropriate sense of urgency to deliver key results on schedule, • Develops and maintains collaborative relationships, • Considers the impact of own behaviours and actions on others, • Actively seeks out the involvement of others and adjusts own approach if needed, • Perseveres and maintains self motivation and work standards even in adverse conditions Considering The Long Term • Strives to make plans that are aligned to the long-term business objectives, • Actively seeks opportunities to deliver better services, • Creates and applies new ideas, initiatives and solutions into daily work Inspiring Success • Takes responsibility and drives own development, • Pro-actively contributes to team performance, • Seeks a balance between benefits, costs and risks, • Learns from mistakes and reviews learning points to make improvements for the future, • Influences and persuades to achieve a successful joint outcome, • Cycle2Work Scheme. Save on the cost of a new bike and cycling accessories through salary sacrifice, • Eye Care Vouchers. Free eye tests and discounts on glasses for eligible employees., • Employee Discount & Savings Platforms. Access exclusive discounts and cashback offers across a wide range of retailers, restaurants, travel providers, and everyday shopping., • Recognition Programmes. Celebrating and rewarding great work through company recognition initiatives., • Wellbeing Benefits. Access to health, wellbeing and support services for you and your family., • Learning & Development Opportunities. Additional training, development resources and career progression support., • Financial Wellbeing Support. Access to schemes and services designed to help employees make the most of their money and benefits. #J-18808-Ljbffr