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Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Role profile As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. You’ll play a vital role in enhancing how BCG activates thought leadership and business-focused campaigns through persona-driven journey design, lead generation planning, and content-informed storytelling. You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels. You will collaborate closely with global marketing colleagues across digital marketing, content, analytics, CRM, and consulting, to ensure our marketing efforts are relevant, impactful, and strategically aligned to business goals. With a blend of creative marketing thinking, audience insight application, and hands-on execution experience, you’ll help bring our CX strategy to life in a way that strengthens BCG’s connection with our most important clients and prospects. This is an exciting opportunity for a B2B marketer with 3–5 years of experience in campaign planning or CX-related roles who wants to grow their influence in a fast-paced global team. Your accountabilities • Support the development and execution of customer experience strategies that inform campaign plans and journey-led marketing activations., • Conduct targeted persona research and collaborate across teams to create actionable Ideal Customer Profiles and user journey maps., • Collaborate with campaign, content, and digital channel teams to design and implement lead generation and nurture campaigns that align to customer needs and decision journeys., • Use marketing performance data and customer engagement insights to help optimize messaging, journey structure, and audience targeting, bringing a basic but thoughtful understanding of marketing KPIs and funnel impact., • Translate strategic inputs into creative briefs, CX documentation, and campaign playbooks to support execution teams globally., • Manage projects across multiple stakeholders, timelines, and geographies, ensuring consistent progress, communication, and accountability for CX deliverables., • Partner with internal teams to ensure cross-functional alignment and smooth execution of marketing activities., • Contribute to building a shared CX knowledge base, including tools, templates, and documented best practices for persona and journey development., • Maintain a collaborative, curious, and proactive mindset, and work towards improving how we center our marketing around the customer. What You'll Bring • 3–5 years of experience in B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional services is a plus., • Experience in creative campaign planning, persona and CX-driven marketing, and content development., • Strong foundational knowledge of persona development, journey mapping, campaign planning, and lead generation strategies., • Basic understanding of marketing analytics and how performance metrics tie into campaign effectiveness and strategy., • Excellent project management and organizational skills; ability to coordinate across multiple teams and stakeholders to keep initiatives on track., • Creative thinker who can help connect audience insights to campaign messaging and engagement tactics., • Strong communication skills, and able to distill complex concepts into clear, engaging summaries and materials., • Familiarity with platforms like CRM Dynamics, Wrike, Marketo, Tableau, or journey mapping tools is helpful but not required., • Demonstrated ability to work in global, cross-functional, and virtual teams with a collaborative approach., • Bachelor’s degree required, fluency in English. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

We are looking for a hands-on Systems Analyst to join a fast-paced and collaborative business systems team. This role is a great opportunity to step into a position where you will introduce structured analysis and documentation into system projects, working closely with stakeholders across Operations, Finance, Sales, B2B Commerce, and Warehousing. The Role - Act as the first point of analysis for new system initiatives, gathering requirements and mapping processes. Work with business stakeholders to understand needs and shape solutions before development or configuration begins. Introduce lightweight analysis discipline into projects while maintaining fast-moving delivery. Support and optimize ERP and other business systems, including B2B ecommerce and warehouse platforms. Create clear documentation, workflows, and reporting to improve system adoption and efficiency. The Requirements - Hands-on experience with business systems, ERP, or technical support roles. Strong stakeholder engagement skills, with the ability to gather and document requirements clearly. Comfortable working in a pragmatic, fast-paced environment. SQL or reporting experience is a bonus, along with exposure to ecommerce, warehouse, or distribution systems. Why this role is exciting: Join a collaborative, delivery-focused IT team. Hybrid working: 3 days office / 2 days home. Opportunity to shape how system projects are analysed and delivered. If you're a practical, systems-savvy professional looking to make a real impact, we want to hear from you! TPBN1_UKTJ

Want to work for an advanced start up building real-world autonomous systems? We're looking for a highly skilled Senior Mapping Engineer to become the first dedicated mapping lead. This is a high-ownership role where you'll take charge of the high-accuracy, large-scale mapping capability, set the te

A client in the business intelligence/data publishing industry is seeking a Process Mapping Consultant to join the team for 3 months. Strong experience in process mapping and operational optimisation.

Senior 3D Mapping Engineer (Large-Scale 3D/HD Mapping) - First Key HireCirca £80k+, London basedAn opportunity to take ownership of the mapping capability inside an advanced autonomy start up building real-world robotic systems.

Inviting applications for the role of Manager, Process Mapping Facilitator!. In this role, we are seeking experienced Process Mapping Facilitators to support large-scale Finance Process Optimization initiatives. The role focuses on leading and facilitating optimization workshops, visually mapping en

Strong experience in data mapping and governance is essential.

The role involves leading process mapping across teams, collaborating with project leads, and engaging with stakeholders.

A leading engineering firm in the UK seeks an experienced UAV Survey Lead to manage UAV surveys and support the development of innovative capabilities.The ideal candidate will have strong communication skills, experience in bidding, and a degree in Geomatics.This role requires travel across the UK a

A governmental agency in the UK is seeking a Deputy Director for Flood Risk Assessment.The role involves providing strategic leadership, setting national direction for flood risk modeling, and overseeing key programs.Candidates should have significant experience in managing multidisciplinary technic

This role involves close collaboration with clinical teams for SNOMED mapping and data integrity.

A leading technology services company in Greater London is seeking a Manager, Process Mapping Facilitator.

A global environmental consultancy is seeking a Talent Acquisition & Recruitment Specialist in Greater London.This role involves assisting experienced surveyors on diverse projects across the UK, ensuring high standards in survey delivery while gaining professional development opportunities.Candidat

A leading support services company is looking for a Customer Experience Lead to enhance customer journeys and streamline processes in the NHS Pensions framework.The ideal candidate will analyze customer feedback, support continuous improvement initiatives, and work with stakeholders to implement inn

A governmental environmental body in the UK is seeking a Deputy Director for Flood Risk Assessment to provide strategic leadership in flood and coastal erosion risk modelling.You will oversee national modelling efforts and enhance flood risk assessment capabilities while engaging with stakeholders.T

A leading technology company in Greater London is seeking a Regional Sales Manager to drive new business and manage existing client relationships.The successful candidate will focus on acquiring medium and large clients and maintaining high levels of customer satisfaction through strategic account m

JS, and GIS development, specifically with mapping technologies like Open Street Map.

The ideal candidate will have expertise in data mapping and modelling, strong SQL skills, and experience working with legacy datasets. A data-focused company seeks a Data Mapping Engineer to define and document object models, lead data migrations from legacy systems to evolving platforms, and ensure

A leading global executive search firm is seeking a Research Consultant to support on various recruitment activities including talent mapping and candidate sourcing.

A leading geospatial technology firm in the UK is seeking a Sales Specialist to manage and expand the sales of their Mobile Mapping portfolio.

A global membership organisation is looking for a Business Analyst on a 6-month fixed term contract to map business processes and data flows.The ideal candidate will have advanced Excel skills, strong data analysis abilities, and experience in managing business relationships.This hybrid role offers

A leading global executive search firm is looking for a Research Consultant to support retained pitches and talent mapping.

The ideal candidate will have a strong experience in managing multidisciplinary teams and substantial knowledge in flood risk mapping.

A specialist surveying firm in East Midlands is seeking a Land Surveyor/Senior Land Surveyor to conduct topographic and boundary surveys, operate and maintain equipment, and prepare detailed reports.The ideal candidate will have experience in surveying and strong analytical skills.This is a great op

A leading recruitment firm in the UK is seeking an experienced professional for a role focused on customer journey mapping within the insurance sector.

An organization focused on men's health is looking for a Research Assistant: Health Systems to support their research on healthcare systems for men.The role involves qualitative research, communicating findings through publications, and participating in stakeholder interactions.Ideal candidates will

This is a greenfield data mapping exercise — no validated source-to-target mapping specification currently exists. Act as the senior mapping authority for the team, providing direction to the incoming junior Data Mapping Analyst and ensuring consistent modelling standards across outputs. Represent

A cutting-edge robotics startup in London seeks a Senior 3D Mapping Engineer to take ownership of mapping capabilities within their advanced autonomy team. With 4-5+ years of experience in robotics and a background in mathematics or computer science, you will drive the future of mapping systems and

A public environmental agency in the UK is seeking a Deputy Director for Flood Risk Assessment to lead strategic efforts in flood risk modelling and mapping.

A leading business intelligence firm is seeking a Process Mapping Consultant for a 3-month role focused on documenting and improving data workflows. Key skills include process mapping, operational optimisation, and excellent communication.

A consulting firm in the UK is seeking a Process Mapping Consultant to enhance operational efficiency by documenting and streamlining core data workflows.

Candidates should have degree-level education and strong experience in process mapping and design.

A leading financial services provider in London is seeking a Manager specializing in process mapping and improvement.

A specialist surveying firm in the East Midlands is seeking a Land Surveyor to conduct various surveys and prepare reports.The role involves using advanced surveying equipment and collaborating with engineers and architects to support construction projects.This is an excellent opportunity to join a

A leading technology services company is seeking a Manager, Process Mapping Facilitator to support Finance Process Optimization initiatives. The role involves leading workshops, visually mapping processes, and collaborating with global teams to identify areas for improvement.

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If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives for the better.Join o

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises.That's someone

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only.The "Apply now" button is not activated for this role.Please log into your MySelf account for further instructions on how to apply as