Consultant - CX Strategy & Digital Transformation
21 days ago
London
About the Opportunity A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice. What You’ll Do As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering, • Analyse end-to-end customer journeys and identify opportunities for optimisation, • Build CX transformation roadmaps and business cases linked to measurable outcomes, • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions, • Keep programmes on track while influencing senior stakeholders across business and technology • Translate qualitative and quantitative insights into clear recommendations and specifications, • Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas, • Contribute to thought leadership, go-to-market strategy, and internal capability building Why This Role Stands Out • A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda, • Exposure to international work, including collaboration with teams globally, • Hands-on involvement in CX strategy, digital innovation, and technology evaluation, • Clear progression into broader consulting and business development responsibilities, • Continuous learning, industry events, and the ability to directly shape a developing practice What We’re Looking For • 5+ years’ consulting experience (digital strategy, CX, transformation, or change), • Experience in data platforms, AI, CX tech, enterprise solutions, or digital products, • Ability to simplify complex problems and present compelling recommendations, • Strong stakeholder management and communication skills, • A client-first mindset with comfort engaging senior executives, • Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes Preferred: • Big 4 / top-tier consulting experience Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start: Dr Marina Economidou, Executive Solutions Consultant