Customer Success Associate
4 days ago
Camberley
Were looking for a proactive and customer-focused Product Operations Associate (internal Job title) to join our growing team at Workwell Outsourcing. Working closely with the Product Operations Manager, youll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This is a hybrid role based in Camberley and offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement. What Youll Be Doing • Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses., • Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required., • Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements., • Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements., • Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add value for clients.