Security Monitoring Operator
11 days ago
Doncaster
Security Monitoring Operator (064dm) – Doncaster - £28,000 We are looking for 2 professional individuals to join our client's team at their Doncaster office. Enjoy the balance of a 4-on, 4-off shift pattern, offering exceptional flexibility and more quality time off than a traditional 9–5 role. DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. Job Role: To monitor, assess, and respond to security incidents using a range of alarm and surveillance systems within a 24/7 Alarm Receiving Centre. The role requires delivering a professional, efficient, and compliant service by following established procedures while demonstrating sound judgement and initiative when required. Key Responsibilities -Operate and monitor all systems within the Alarm Receiving Centre in accordance with company procedures, legislation, Government guidance, and industry standards. -Respond promptly and appropriately to incoming fire and intruder alarm signals. -Coordinate emergency responses by liaising with Police, emergency services, external agencies, and internal stakeholders. -Accurately record all incidents, actions taken, and communications in clear and detailed incident logs. -Provide a professional and courteous telephone service, handling enquiries efficiently and effectively. -Identify and report equipment faults to ensure continuity of system operations. -Complete required daily, weekly, monthly, and quarterly operational checks. -Ensure effective and structured shift handovers between operators. -Maintain compliance with ARC standards including BS5979, BS8418, and ISO 9001. -Ensure information security compliance in line with the Data Protection Act and company policy. -Carry out additional duties as reasonably required to support operational needs. Applicant Requirements Qualifications & Experience -Previous experience in customer service, call centre, or administrative roles. -Competent in Microsoft Office applications (Word, Excel, Outlook). -SC level Government security clearance (or willingness to obtain upon appointment). Skills & Competencies -Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders. -Strong analytical skills with the ability to assess situations, determine root cause, and apply appropriate escalation procedures. -Ability to remain calm, professional, and decisive under pressure. -Flexible and reliable, with the ability to work a rotating 24/7 shift pattern. Working Hours -This is a 24/7 operational role. -12-hour shifts -4 days on / 4 days off rotation -Covering 00:00–24:00, including nights, weekends, and bank holidays Benefits -Company pension scheme -Medical cost coverage -Life insurance If you are interested in applying, please send a copy of your CV to Dan Martin at Ex-Mil Recruitment Ltd