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Bank Support Assistant 30 Station Road, Darlington, Durham DL3 6SU £12.70 per hour Hours between 22:00pm - 08:00am Sanctuary Supported Living is delighted to be recruiting for a Bank Support Assistant at our Mental Health Service at Station Road, Darlington. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Support Assistant will include: • Providing support to encourage our customers with mental health needs to maximise their own potential, • Providing a high quality, hands-on support service, • Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community, • Encouraging social inclusion and helping customers to build their confidence, resilience, and self-esteem, • Working with statutory and non-statutory agencies on behalf of the customers and actively encouraging choice and involvement, or acting as an advocate when required, • A caring, approachable nature and a confident 'can-do' attitude, • Ability to keep accurate records and clearly communicate relevant information to team members, • Excellent communication skills to build positive relationships with customers, families, and internal and external agencies, • Experience of working as a member of a team, • A positive and accepting approach to customers whatever their needs Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • A variety of online discounts and rewards from major retailers, • Health and well-being plans We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Counseling, Home Care, Healthcare

About the Role We’re looking for a Pensions Technical Consultant to join a well established Technical Policy and Services team based in Darlington on a hybrid working model. In this role, you’ll provide expert pensions technical support to ensure the schemes administered are managed in full accordance with scheme rules, pensions legislation, and regulatory requirements. You’ll develop and maintain an in-depth understanding of scheme rules and the broader pensions landscape, assessing how legislative or regulatory changes may impact administration processes and member outcomes. Using this knowledge, you’ll help shape policies, improve operational practices, and share insights across the business. Key Responsibilities • Understand and adhere to team processes, ensuring peer review requirements are met., • Maintain and support the rule amendment process, including processing deeds received from legal advisers within agreed timeframes., • Handle day-to-day technical queries (such as transfer legislation and rule interpretation), providing accurate and timely responses to internal and external stakeholders., • Support ongoing regulatory compliance by maintaining logs and investigating potential breaches of law., • Contribute to business-as-usual activities, such as submitting Scheme Returns to The Pensions Regulator and managing levy invoices., • Assist in drafting high-quality, specialist technical advice and analysis for internal teams and Trustees., • Share knowledge and provide technical input to training materials, newsletters, trustee updates, and member communications., • Keep up to date with developments across the pensions industry and assess their impact on scheme administration., • Provide technical support to projects and initiatives involving the Technical Policy and Services team. Skills & Experience • Strong technical pensions knowledge, gained through experience within the pensions industry., • Understanding of pension scheme administration processes., • Excellent analytical and investigative skills, with strong attention to detail., • Good organisational and time management abilities, able to prioritise effectively and meet deadlines., • Strong interpersonal skills and the ability to collaborate effectively with colleagues across teams., • Open-minded and proactive approach to teamwork and problem-solving., • Confident user of Microsoft Office applications (Word, Excel, PowerPoint).