Key Account Manager
4 days ago
City of London
About us: Based in the heart of the furniture industry in Clerkenwell, London, Bisley design, develop, and deliver customised furniture solutions. We work in partnership with our customers, collaborating with them to understand their precise needs, and with experience in education, construction, industrial, hospitality and corporate office markets, we know that although no two projects are the same, our defined approach consistently excellent results. Our team's materials knowledge is second to none and we can offer extensive expertise and manufacturing knowhow for wood and metal products; and we can source an extensive and high-quality range of third-party products to complement your scheme. So, whether you need a one-of-a-kind, bespoke reception desk or a full workplace solution for your multi-national business, the service you receive will be tailored to you. When it comes to creating work environments, Bisley is the name people turn to for quality they can trust. For over 90 years, we have been creating iconic and innovative products, so while the working world evolves, our passion for design and care for our people never changes. Location - London Hours - 9am -5:30pm (Mon to Thurs), 9am-5pm (Fri) and as required by the function of the position. Department - Sales Reporting to - Sales Manager Main duties and responsibilities • Manage and grow assigned key accounts, ensuring strong client relationships and repeat business., • Lead tender responses, including narrative development, pricing alignment, and internal co-ordination., • Deliver client presentations and pitches at senior stakeholder and Board level., • Collaborate with A&D team to secure Bisley specifications prior to tender release., • Co-ordinate Day 2 supply, contract delivery, and ongoing O&M requirements., • Work closely with internal teams (Sales, A&D, Public Sector Manager, OEMs, Dealers, D&B customers) to resolve project conflicts and ensure smooth delivery., • Regularly conduct client business reviews, identifying growth opportunities and aligning solutions with client needs., • Support, mentor, and share knowledge with colleagues, fostering a collaborative team culture., • Represent Bisley at industry events, meetings, and customer visits nationally. Targets and measurements • Achievement of agreed annual sales turnover and margin contribution., • Delivery of new business targets across tenders, frameworks, and major projects., • Evidence of sustainable client relationship growth and cross-sector expansion., • Accuracy, timeliness, and quality of tender submissions and proposals., • Effective use of CRM and internal systems to accurately track pipeline and performance. Personal attributes • Act as ambassador for Bisley at all times by showing pride in the role, have a positive attitude, and demonstrate team spirit - Essential., • Highest standards of ethics, professionalism in the conduct of both external and internal relationships - Essential., • Excellent communicator - Essential., • Excellent timekeeping skills and an ability to prioritise your workload - Essential. Education and qualifications • Educated to graduate standard or a demonstrable to A Level standard or equivalent - Essential. Knowledge, skills and experience • Experience of working in a sales environment - Essential., • Knowledge of company sales systems amd procedures - Essential., • Understanding of pricing structures, policies and presentation - Essential., • Product knowledge – manufactured and third party products; features and benefits - Essential., • Written presentation skills - Essential., • Can confidently use Microsoft Office, Outlook, Word, Excel, PowerPoint - Essential., • Full understanding of the office furniture market including sales channels, companies, and products - Essential., • Evidence of having developed compelling RFIs and new tender submissions for major projects - Essential., • Evidence of having autonomously developed and grown existing customer relationships to achieve growth targets - Essential., • An understanding of complexities of the storage sector - Desirable., • Minimum 3 years sales experience in a similar role - Desirable. Training will be provided for the following: • An in-depth knowledge of the manufacturing methods, the technical specification, and the possibilities and constraints of key products and the ability to discuss options and advise customers on possible solutions., • Tender managemet, prodcution, and presentation, specific to the existing Company strategy and processes., • Knowledge of pricing and sourcing information from main system., • Internal systems (order, manufacturing, and invoicing process; production appreciations, CRM system). Contact details Human Resources Department Bisley Reevesland Industrial Estate Caswell Way Newport NP19 4PW