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  • General Manager
    General Manager
    5 days ago
    £40000–£45000 yearly
    Full-time
    London

    General Manager – PYRÁ Location: Queen’s Park, London Role Type: Full-time, senior leadership position Role Overview The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. Key Responsibilities: Operations & Service Excellence Oversee all front-of-house and venue operations, ensuring consistently high service standards. Lead daily service across lunch, dinner, brunch, events and private hire. Act as the senior point of contact on-site for guests, suppliers and partners. Ensure compliance with all health & safety, licensing, food safety and legal requirements. Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand. Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team. Set clear expectations, rotas and performance standards. Lead by example on the floor during service. Conduct regular team briefings, reviews and development sessions. Build a positive, accountable and motivated team culture. Financial & Commercial Management Own weekly and monthly P&L performance with the owner. Manage labour costs, GP targets, stock control, and wastage. Maximise revenue through covers, events, upselling and smart scheduling. Oversee till accuracy and financial controls. Contribute to pricing strategy and menu engineering alongside the Head chef and owner. Events & Private Hire Oversee the planning and delivery of private events, weddings, brand activations and parties. Work closely with the events team to ensure flawless execution on the day. Act as senior host for key events when required. Ensure events align with brand positioning and profitability targets. Brand, Guest Experience & Reputation: Protect and elevate the PYRÁ brand across service, tone and guest interaction. Handle guest feedback, complaints and reviews professionally and proactively. Drive repeat business, community engagement, and local reputation. Support marketing initiatives, launches and experiential events. Systems & Processes Implement and maintain clear SOPs across FOH and operations. Improve efficiency through systems, scheduling and process optimisation. Liaise with suppliers and contractors. Support the owner with reporting, forecasting and strategic planning. Key Skills & Experience Proven experience as a General Manager or senior hospitality manager. Strong background in premium casual dining, events-led venues or destination restaurants. Commercially astute with solid P&L understanding. Confident leader with excellent people management skills. Strong knowledge of wine. Calm under pressure, organised and solutions-focused. Excellent communication and guest-facing presence. Passion for food, wine, music and hospitality experiences.

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  • Waiter / Waitress
    Waiter / Waitress
    11 days ago
    £12.21–£13 hourly
    Part-time
    Romford

    We are looking for experienced waitress to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 1. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve any internal team issues or conflicts. 1. Customer Service Greet guests and handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers. 1. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and smoking indoors (depending on location). Maintain licenses related to tobacco use, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety. 1. Financial Management Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Help set pricing, promotions, or loyalty programs. Report financial and performance metrics to owners. 1. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings). Run or oversee social media accounts and local advertising. Collaborate with influencers or loyalty schemes. Job Requirements: • Previous experience in a restaurant or shisha lounge environment is preferred, • Flexibility to work evenings and Working hours betweImmediate start

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  • Music Assistant (Socials/Promotions/Bookings)
    Music Assistant (Socials/Promotions/Bookings)
    1 month ago
    £18000–£25000 yearly
    Full-time
    London

    We are an award-winning live music venue based in South London. As a venue, we pride ourselves on having an innovative and creative approach to what we do, and through this, we are growing quickly as a team, with a solid and sustainable base. Due to this continued expansion, we are now on the lookout for a music assistant to come in and assist the current music team. The successful candidate will have experience working in a music/promotions setting and have a huge interest in booking and promotion, as well as music-related social media. They will be aware of developments at the forefront of music, arts and culture and excited by the opportunities and challenges of developing a renowned music programme/venue. ROLES AND RESPONSIBILITIES Day to day ● Managing social media platforms, including Instagram, TikTok, and Facebook ● Coming up with/creating original pieces of content for social media channels ● Creating mailers on our mailing platform ● Creating adverts on Meta ● Researching new artists, bands, brands & promoters that are suitable for the venue ● Negotiating deals for music events on behalf of the venue ● Setting up events online (creating ticket links, event pages, uploading onto our website and other listing sites) ● Working with the wider programming team to develop a rounded programme of music, arts, corporate and community content. ● Setting up events online (creating ticket links, event pages, uploading onto our website and other listing sites) ● Stage/event management on some event days ● General venue development and input ● Communicating with our ticketing partners PERSON SPECIFICATIONS ● Experience in developing and implementing a coherent music programme for a similar organisation(s). ● A commitment to championing diversity and representation, with a knowledge of a diverse range of genres and cultures and a demonstrable ability to work with people from a wide variety of backgrounds. ● Understanding of the demands and challenges faced during organisational change. ● Outstanding interpersonal skills. ● Experience maintaining relationships with music industry clients. ● Experience with and understanding of social media and event marketing tools. ● Organised and self-motivated, with the ability to work across a range of events simultaneously and work within tight deadlines. ● Excellent organisational, administration and communication skills. ● Ability to make continuous improvements to administrative processes. This role requires someone with previous experience working within a music role. Preferred roles include event promotions, booking, and music social media management. It is essential for social media & programming to have a keen interest in music and an understanding of the genres that the venue works with. The successful candidate will have first-hand experience in growing numbers/engagement on a variety of social media platforms. The team member must be able to work independently at times and be comfortable working on multiple tasks at any one time. It is a fun working environment, and you’ll get to be part of a keen team of people with a genuine love for the events that happen at the venue. We are looking for someone who can share our enthusiasm! When applying, please be sure to reference any previous work you have done

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