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Salary -- Up to £28,050 plus Tronc! Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. A bit about what you will do... • Attend all required hotel, company and statutory training., • Take part in regular job chats and appraisals for personal development., • Support new and existing colleagues in learning and carrying out their duties., • Wear full uniform and protective clothing in line with safety standards., • Communicate and cooperate with colleagues and departments to ensure smooth teamwork., • Maintain high standards of personal hygiene and customer care, responding appropriately to guest needs., • Provide clear information on products and services and assist all visitors professionally., • Carry out guest room repairs and routine tasks (e.g., lamp changes, filter cleaning, descaling) to required standards., • Follow all health and safety rules, report delays, keep accurate records, and maintain stock, tools and equipment., • Support the hotel's preventive maintenance plan, work required hours, and respond to emergency call-outs when needed. More about you.. • Strong organisational skills and attention to detail., • Good at multi-tasking and being able to respond to changes in job priorities at short notice., • Flexible approach, remaining calm under pressure and working hard to avoid disrupting our guests., • You value being part of a team and supporting your colleagues., • Most of all, you will have an approachable, positive, and proactive manner., • Plumbing, carpentry, and electrical skills are a real advantage, • 4-star hotel experience in a similar role a plus. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.