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Receptionist10 hours agoFull-timeLondonCitadines South Kensington London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist, we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving £24600.00 per annum Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
Immediate start!Easy apply - SMR Facilities Management
Cleaner / Housekeeper28 days ago£11.44 hourlyFull-timeLondonHEALTH CLUB / SPA CLEANING - NIGHT Cleaner About the Role: We are seeking a reliable and detail-oriented Night Cleaner to join the team at one of our client's renowned five-star hotels in Central London. The hotel is celebrated for its luxurious facilities and exceptional service. As a Night Cleaner, you will play a crucial role in maintaining the cleanliness and hygiene of the spa and health club, ensuring a pristine and welcoming environment for all guests. Key Responsibilities: Thoroughly clean and sanitise all areas of the spa and health club, including gym, swimming pool, treatment rooms, changing rooms, and relaxation spaces. Wipe down and disinfect surfaces, including gym equipment, furniture, mirrors, and floors. Empty and clean bins throughout the facility. Ensure the cleanliness and restocking of restrooms and showers. Maintain the spa pool, sauna, and steam rooms, ensuring they are clean and in line with health and safety standards. Report any maintenance or safety issues to the relevant team members. Properly use and store cleaning products and equipment, following safety guidelines. Work as part of a team to ensure a seamless guest experience. Adhere to the highest hygiene standards and hotel protocols at all times. Skills and Experience: Previous cleaning or housekeeping experience, ideally in a hotel or leisure facility. Strong attention to detail and a commitment to high standards of cleanliness. Knowledge of health and safety procedures, particularly in relation to cleaning and hygiene. Ability to work independently and manage time effectively. Good communication skills and the ability to interact professionally with colleagues. Flexibility to work night shifts and occasional weekends. Benefits: Competitive salary and benefits package. Opportunity to work with a prestigious client in the luxury hospitality sector. Discounts on hotel services, including spa and dining options. Ongoing training and development opportunities. A supportive and dynamic working environment.
Easy apply - Westpoint Hotel
Receptionist1 month ago£11.44 hourlyFull-timeTyburnia, LondonThree star Hotel in Paddington W2 currently recruiting for an enthusiastic and confident individual to join our reception team immediately. The full time role is for 6 days a week including weekends to work day and night shifts. We are looking for candidates with previous hotel reception experience, however full training is given, with good communication and organization skills. The duties include responding to guests with a friendly attitude, answering telephone calls and email, taking reservations, check-in/out, and take payments and inputting bookings and responding to emails. If you are looking for a stimulating job with a great team then please forward your CV. Thank you
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