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  • Shoot Captain -Host/Waiter
    Shoot Captain -Host/Waiter
    hace 7 días
    £15.33–£17.83 por hora
    Jornada completa
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 by Great Place To Work UK! We’re all about creating a workplace filled with integrity, fun, and teamwork. But don’t just take our word for it, here's what our Clayers have to say: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” If you’re looking for a role where you can grow and be part of a dynamic, fun-loving team, join us as we make history, one shot at a time! CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and therefore, have a unique role and requirements, this is where our Shoot Captains come in. Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big personalities who always bring fun and positive energy to our atmosphere. You will run a section of our gaming pegs and control the guests entire journey for multiple groups throughout the operation. Previous hosting and serving experience will really help you in this role. You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them with placing food and drinks orders. Moreover, you will ensure that they are looked after with our 12 steps of service, covering every stage of their experience. You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section. You will be a critical piece of the front of house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving peoples competitive spirit and helping them engage with the game. As a Shoot Captain, you should be able to develop a rapport with the guest throughout their entire experience. You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; • You will be highly competent with our booking system, • On occasion you may run the reception and bookings for the service, • You will support the events team with group reservations, • You will be crucial to the smooth success of our corporate events, • Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner., • When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service., • You will serve food and beverage in a professional manner, ensuring a high level of customer service, • Able to flex your skills across our multiple front of house roles SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Host or hospitality reception / bookings management preferred but not essential, • Previous food and beverage service experience, restaurant or bar, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure, • Someone who really enjoys interacting with people, • Love and engage with incredible food and beverage WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.33 per hour as well as weekly Tronc service charge distribution. Other great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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  • Bartender / Barista (F&B Assistant)
    Bartender / Barista (F&B Assistant)
    hace 11 días
    £13 por hora
    Jornada completa
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

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  • Bartender
    Bartender
    hace 12 días
    £12.71–£13.5 por hora
    Jornada parcial
    London

    Bar Assistant (Ad Hoc Basis) Responsible To: Events Duty Manager, Events Manager, General Manager Role Purpose: To provide an outstanding 5-star bar and customer service experience to all guests attending events at the venue. The Bar Assistant will ensure efficient bar operations, maintain high standards of cleanliness and hygiene, and deliver fast, friendly, and professional service throughout all events on an ad hoc, shift-based basis. Key Responsibilities: • Set up and dismantle all bar equipment, including mats, ice buckets, cups, stock, fridges, and spirit optics., • Prepare, mix, and serve alcoholic and non-alcoholic beverages responsibly and efficiently., • Serve snacks and refreshments where required., • Maintain cleanliness and hygiene standards across all bar areas and equipment before, during, and after service., • Process customer payments accurately using cash and card systems., • Record and report operational waste accurately., • Re-stock bar supplies and monitor stock levels throughout service., • Ensure all bins are emptied and bar and stock areas remain tidy and organised., • Collect empty cups and clear customer areas during and after events., • Deliver excellent customer service by responding to requests promptly and resolving complaints professionally., • Adhere to and actively promote all venue policies, procedures, and service standards., • Follow all normal operating procedures, emergency evacuation procedures, and Challenge 25 policies., • Support Event Assistants and Duty Managers with general cleaning and upkeep of the venue during and after events., • Carry out any other duties appropriate to the level and responsibilities of the role. Experience Required: • Previous experience working in a bar, hospitality, events, or customer service environment is desirable but not essential., • Experience handling cash and card payments accurately., • Experience working in a fast-paced environment while maintaining excellent customer service standards., • Knowledge of responsible alcohol service and Challenge 25 procedures preferred., • Experience maintaining cleanliness, hygiene, and stock control within a hospitality setting is advantageous., • Flexibility to work evenings, weekends, public holidays, and shifts offered on an ad hoc basis. Skills & Competencies • Excellent customer service and communication skills., • Strong interpersonal skills with the ability to engage positively with customers and colleagues., • Ability to work efficiently under pressure in a busy events environment., • Good organisational skills and attention to detail. Reliable, punctual, and professional in appearance and conduct. • Ability to work independently and as part of a team., • Basic numeracy skills and confidence handling payments and stock., • Understanding of health, safety, and hygiene requirements within hospitality environments. Personal Attributes: • Friendly and approachable manner., • Positive attitude and strong work ethic., • Flexible and adaptable approach to work., • Calm and professional under pressure., • Enthusiastic and customer-focused., • High standards of cleanliness and presentation. Working Conditions • This is an ad hoc position with shifts offered based on business and event requirements., • Working hours will include evenings, weekends, and public holidays., • Standing for extended periods may be required., • Manual handling and lifting of stock and equipment may be required., • Fast-paced, customer-facing environment. Equal Opportunities Statement The organisation is committed to creating an inclusive environment and welcomes applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

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  • Juicer
    Juicer
    hace 15 días
    £12.21 por hora
    Jornada completa
    Ilford

    We're located inside The Exchange Ilford second Floor - Feel free to Drop by. Are you a vibrant, energetic individual who loves creating experiences as fresh as our ingredients? Our acclaimed juice bar is growing, and we’ve just opened a stunning new branch in the heart of a bustling East London shopping mall! We're on the hunt for passionate foodies and customer service stars to join our fresh faced team. Who We Are: We’re not your average juice bar. We’re a destination for authentic, sun-inspired flavours and feel good vibes. We specialise in hand pressed sugarcane juice and our famously refreshing (non-alcoholic) mojitos. Our menu is always expanding with innovative, delicious, and healthy drinks that make our customers smile. The Role: As a Juice Bar Specialist, you'll be at the heart of the action. This is a hands-on role where you'll create memorable moments for every customer who walks up to our counter. Your key responsibilities will include: • Crafting our signature drinks with precision and passion from crushing sugarcane to perfectly preparing fresh coconuts., • Providing exceptional, friendly, and efficient customer service in our fast-paced mall environment., • Educating customers on our menu and helping them find their new favourite drink., • Maintaining the highest standards of cleanliness and food safety., • Operating the till and handling transactions., • Working as part of a dynamic, supportive team to keep the energy high and the drinks flowing. Who You Are: We're looking for someone who is: • A People Person: You genuinely enjoy interacting with people and creating a welcoming, positive atmosphere., • Energetic & Positive: You thrive in a busy, fast-paced environment and your energy is contagious., • A Quick Learner: You’re eager to learn about our products and perfect your craft. (No previous experience required – we provide full training for the right person!), • Reliable & Team-Oriented: You show up on time with a can-do attitude and love working as part of a team., • Passionate about Health & Flavour: An interest in fresh, natural ingredients and a healthy lifestyle is a huge plus! What We Offer You: • Full Training: Become an expert in everything from sugarcane to coconuts., • A Fun, Dynamic Work Environment: No two days are the same in our vibrant mall location., • Competitive Pay: We offer an attractive hourly rate, plus tips!, • Career Growth: As a rapidly expanding business, we love to promote from within., • Great Perks: Enjoy free drinks on shift and employee discounts., • Be a Founding Member: Get in on the ground floor at our exciting new location and help shape its success. Ready to Pour Some Good Vibes? If you’re ready to bring the energy and learn a craft you can be proud of, we would love to hear from you.

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  • Breakfast Host (F&B Assistant)
    Breakfast Host (F&B Assistant)
    hace 29 días
    £13 por hora
    Jornada parcial
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

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  • 1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    hace 1 mes
    £30000–£35000 anual
    Jornada completa
    London

    We’re looking for an experienced 1st / 2nd Line Support Engineer to join a busy Managed Service Provider (MSP). This is a client-facing IT support role providing technical assistance across multiple customer environments. What You’ll Do: • Provide 1st and 2nd line support for multiple clients via tickets, phone, and email, • Troubleshoot Windows OS, end-user devices, hardware, and software issues, • Manage Microsoft 365 accounts, licences, and permissions, • Support Microsoft 365 services including Teams, Exchange, and SharePoint, • Assist with user onboarding/offboarding and Active Directory administration, • Diagnose basic networking issues (DNS, DHCP, TCP/IP), • Escalate complex problems to 3rd line support, • Maintain clear ticket notes and technical documentation, • Communicate technical issues effectively to non-technical users Skills & Experience: • Minimum 3 years’ experience in a 1st / 2nd line support role within an MSP environment, • Strong experience with Microsoft 365 / Office 365, • Solid knowledge of Windows OS and Active Directory, • Basic networking knowledge (DNS, DHCP, TCP/IP), • Experience working in a SLA-driven, client-facing environment, • Excellent communication, problem-solving, and multitasking skills, • Working in a recruitment environment desirable but not essential Desirable • Exposure to Microsoft Copilot (AI) in Microsoft 365 Why Join Us: • Hybrid working: 3 days office / 2 days home, • Fast-paced, varied MSP environment, • Immediate start, • No sponsorship – must have the right to work in the UK, • Apply today to take the next step in your IT support career!, • Job Type: Full-time Benefits: • Company pension, • Private dental insurance, • Private medical insurance, • Sick pay, • Work from home Work Location: Hybrid remote in London EC4N

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