IT Support Technician
7 days ago
Coventry
IT Support Technician * Coventry, with ocassional travel to North East * Permanent Full-time, onsite working Key Responsibilities * Troubleshoot IT issues with staff and guests (in-person and remote). * Record and manage support requests using a ticket system. * Repair and maintain hardware/software; install software and provide user guidance. * Maintain IT-related stock: cables, routers, adapters, etc. * Opportunity to support infrastructure, including server/network configuration, depending on experience. Required Skills & Knowledge * Logical problem-solving; methodical issue resolution. * Windows 11 OS experience. * Office 365 apps: Outlook, Excel, Word, PowerPoint, PowerBI. * Physical repair of desktops and laptops. * Command line experience (PowerShell, Command Prompt). * Core IT fundamentals: OSI model, DNS, DHCP, virtualization, cloud computing, AI • Car & Driving license for ocassional travel to NE Desirable Skills Exposure to Microsoft Azure or hybrid solutions. * VMware/Hyper-V hypervisors. * Active Directory and Windows Domain experience. * Windows Server (2016/2019/2025) exposure. Education & Certifications * IT-related degree, diploma, or vendor-specific courses preferred. * CompTIA A+ beneficial. * 0–2 years relevant experience. * Any Microsoft certifications.