About the job Job Description The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team. Managing the rostering for all catering staff (including kitchen staff) Managing time sheets/payroll management Ordering of food and drinks and sundries through Do & Co ordering system. Liaising with the Lounge Manager and Supervisors Liaising with laundry regarding Lounge linen Ordering cleaning supplies Performance management and training of all staff Investigating customer complaints Completing daily audits and maintaining stock control Ensuring food temperature is adhered to as per H &S regulations Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Minimum 3 years’ experience as a Supervisor in hospitality industry Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics. Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints. Effective verbal and written communication skills to interact with staff, management, and guests. Ability to quickly identify issues and develop solutions to enhance operations and guest experiences. Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently. Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards. Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner. Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability. Familiarity with menu offerings, beverage pairings, and food safety regulations. Ability to handle conflicts among staff or with guests diplomatically and effectively. Ability to work collaboratively with other staff members, fostering a positive work environment. Skills in training new staff and providing ongoing development opportunities for team members. Flexibility to adapt to changing situations, guest needs, and operational demands. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £14.00 per hour Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Reception Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
We want hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step- we offer a training programme for all our assistants to develop their skills and become one of our future general managers. WHAT'S IN IT FOR ME? • Flexible shifts - to fit around the other important things in life. • Love dining out? You'll love it even more with a 25% discount across all our restaurants. • Never a dull moment - fun, laughs andWe want hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step- we offer a training programme for all our assistants to develop their skills and become one of our future general managers. WHAT'S IN IT FOR ME? • Flexible shifts - to fit around the other important things in life. • Love dining out? You'll love it even more with a 25% discount across all our restaurants. • Never a dull moment - fun, laughs and lifelong friends! •28 days holiday •Development and career progression, 70% of all our management roles are filled internally. WHAT WILL I BE DOING? AS A SUPERVISOR... • Working with our General Manager and Assistant Managers in developing our teams • Delivering smooth service throughout the day • Helping in recruiting new staff • Doing stock takes • Learning how to write rotas in line with budgets • Fully understanding systems like Design my Night, Stocklink, S4 labour and CPL • Keeping venue to the highest standards • Ensuring that the highest standards of the cleanliness are maintained • Making sure all invoices are correctly entered on to the system ALBION AND EAST VALUES We live by 5 core values. We expect all our staff to live and promote these values: 1. Be Nice 2. Always be available 3. Always do what you say you are going to do to 4. Say hello and goodbye 5. Tell the truth
Floor Manager (Restaurant): Qualifications: • Degree/Diploma in Hospitality Management • Food Hygiene Training: o Level 1 Food Safety Awareness o Level 2 Food Hygiene and Safety o Level 3 Supervising Food of Safety Skills: • Have knowledge of personal hygiene, food hygiene and food safety, food handling, sanitation, and safety precautions • Implement and ensure compliance with all relevant food and health and safety policies and procedures • Proven ability to work under pressure with excellent customer service skills and an eye for attention to detail • Outstanding interpersonal and communication skills • Outstanding leadership and people management skills • Have the ability to train, coach and inspire team members • Excellent organizational, multitasking, and problem-solving skills • Excellent interpersonal skills • Must be punctual and reliable with time management ability • Basic literacy and numeracy skills • Available to work extended hours when required • Passion for food and customer service Experience: • Experience of managing a fast-food takeaway kitchen
Position Title: Supported Living Service Manager 📍 Location: North West London 📅 Start Date: Available for Immediate Start 💼 Employment Type: Full-Time, On-Site Position Overview We are currently looking for an experienced and driven Supported Living Manager to lead the development of a new supported living provision based in North West London. This is a fantastic opportunity to take on a strategic leadership role during the initial setup phase of the service. You will be responsible for overseeing day-to-day operations, while also playing an integral role in the start-up process, including creating policies, shaping service frameworks, and helping to build adult placement capacity. The service will support individuals with: Mental Health needs Learning Disabilities Autism Spectrum Disorders Challenging Behaviour Broader Complex Support Needs We’re seeking someone with a passion for person-centred care and a strong background in supported living who can confidently contribute from day one. Key Duties and Responsibilities Lead the setup, planning, and launch of a new supported living service Contribute to the design and rollout of care policies, risk protocols, and quality standards Manage care delivery in alignment with CQC expectations and safeguarding frameworks Supervise recruitment, staff management, and training processes Actively support placement building and ensure appropriate referrals Collaborate with professionals, local authorities, families, and other stakeholders Promote independence, inclusion, and personalised care across the service Monitor service performance, compliance, and operational effectiveness Skills and Experience Required Background in managing supported living services for adults with complex needs Demonstrated success in building or scaling placements and service capacity Experience participating in or leading service start-ups Excellent team leadership and staff coordination abilities Strong understanding of safeguarding, person-led support, and CQC compliance Relevant qualification in Health & Social Care (e.g., NVQ Level 5 or equivalent) or Experience doing of management Practical problem-solver with a calm, confident approach Committed to promoting dignity, safety, and empowerment for every service user What We Offer The chance to take a leading role in shaping a new supported living service A collaborative and supportive leadership team Rewarding work with genuine impact Competitive pay, based on qualifications and experience 📩 How to Apply: If this opportunity resonates with your values and experience, please forward your CV along with a short expression of interest outlining why you’d be a great fit for this role.