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Office concierge jobs in United Kingdom

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  • Front office manager
    Front office manager
    5 days ago
    Full-time
    London

    Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimization strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

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  • Cleaner
    Cleaner
    7 days ago
    £13–£13.05 hourly
    Full-time
    London

    Full-Time Day Shift Cleaner Hours: Monday–Friday, 08:00–16:00 Location: Hutchison House, Battersea, SW11 Pay: £13.05 per hour, plus holiday pay and statutory pension contribution Holiday: 20 days plus bank holidays (total 28 days) Employment: Full-time We are looking for a reliable, professional and hardworking Day Housekeeper / Commercial Cleaner to support the daily operation of Hutchison House, a high-traffic, multi-tenanted commercial office building in Battersea, SW11. The role is responsible for maintaining a clean, safe and presentable environment throughout the occupied working day, supporting tenants and maintaining high standards across communal and workplace areas. Working Pattern • Monday–Friday, 08:00–16:00, • 40 paid hours per week, • Availability to work all five days is mandatory., • Additional evening shifts may be available on an optional basis for candidates living nearby. Key Duties • Clean and maintain reception, kitchens, bathrooms, lifts, tenant lounges, offices, meeting rooms and other communal areas., • Carry out proactive cleaning checks throughout the occupied day to ensure all areas remain clean, tidy and presentable., • Regularly check office and meeting room areas and carry out touch-ups as required., • Maintain the immediate entrance and garage-access areas to a high standard., • Vacuum, mop, sanitise and polish surfaces using appropriate cleaning methods and products., • Refill and monitor cleaning and workplace supplies, maintaining appropriate stock levels., • Collect and manage bottles, recycling and waste from designated areas., • Maintain the tenant lounge, including bins, dishwasher, fridge/freezer and furniture., • Respond promptly to spills, dirt and other cleaning requirements during the day., • Provide meeting support, including ensuring meeting spaces are clean, tidy and appropriately prepared., • Carry out reasonable ad-hoc cleaning duties, including around entrances and external areas when required., • Report maintenance issues, defects or concerns to the appropriate person., • Use sound judgement and initiative when dealing with requests, escalating unclear or unreasonable requests to management., • Complete an end-of-shift handover through the NSN scheduling and reporting system, ensuring relevant information is communicated clearly. Requirements • Relevant experience in commercial cleaning, office cleaning or workplace housekeeping., • Good knowledge of cleaning methods and the safe handling and use of cleaning chemicals, including COSHH requirements., • Sufficient spoken and written English to communicate effectively with tenants, colleagues and management., • Professional, polite and confident client-facing communication skills., • Reliable, punctual and detail-oriented, with a consistent approach to maintaining high standards., • Sound judgement, initiative and the ability to escalate unclear or unreasonable requests appropriately., • Able to work independently, follow instructions and manage routine tasks throughout the working day., • Comfortable using a mobile scheduling and reporting system for updates and handovers., • Willingness to assist with reasonable ad-hoc duties as required., • Must be available to work Monday–Friday, 08:00–16:00. Work authorisation: • United Kingdom (required) Work Location: In person

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