Office concierge jobs in United Kingdom

Lead Developer - Real Time Investment Data Systems Location: London Role Type: Permanent Work Setup: Hybrid - 3 days in the office Who We Are Vanguard is a global investment firm known for low-cost funds and ETFs, helping investors achieve long-term financial goals with transparent, disciplined strategies. What you'll do • Lead the design and delivery of Real Time and historical data platforms, including integration with market data vendors such as OneTick, Bloomberg and Refinitiv, • Translate business requirements into scalable technical solutions, making pragmatic architectural decisions with architects and engineers, • Remain hands-on in the development of core platform components, ensuring high-quality engineering delivery, • Define and enforce standards for performance, resilience, data quality, observability and production stability across critical systems, • Design and optimise data models, schemas and query patterns for large-scale financial time-series datasets supporting trading and analytics use cases, • 8+ years' experience as a Senior/Lead Developer within financial services or asset management is a must, • Proven track record building Real Time, investment management-focused data solutions, ideally on OMD platforms, • Strong hands-on experience with Python and AWS; Java beneficial, • Experience delivering complex integrations and scalable data systems in Front Office trading or market data environments We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Location: Victoria, London Schedule: Monday–Friday, 09:00–18:00, plus additional hours as required to fulfil the role TOWNHOUSE – WHO WE ARE Since 2013, Townhouse has been enhancing every aspect of our clients’ daily lives through anticipatory service, discretion, and meticulous attention to detail. Trained in some of the world’s most exclusive hotels, luxury hospitality is embedded in our culture and shapes the standards we bring to private residences, lifestyle management, and travel. Townhouse is a London- and Geneva-based private office serving international UHNW individuals. We support clients across the full residential lifecycle — from property search and relocation through to ongoing management and short stays — complemented by bespoke travel, lifestyle, and advisory services. JOB SPECIFICATION – WHAT YOU’LL DO As an Account Manager, you will play a central role in delivering Townhouse’s private client offering across residences, lifestyle, and travel. Acting as a key day-to-day contact for assigned clients, you will ensure every service is delivered seamlessly, proactively, and to the highest possible standard. You will be responsible for managing client relationships, coordinating requests, and overseeing service delivery across a varied portfolio. You will work closely with internal teams, external partners, and household staff to ensure consistency, efficiency, and excellence at every touchpoint. This role requires a hospitality-led mindset, strong operational judgement, and the ability to manage multiple workstreams with precision and discretion. You will be expected not only to respond effectively to client needs, but to anticipate them — creating a highly personalised and effortless experience that reflects the Townhouse standard. Key Responsibilities Client Relationship Management & Service Delivery • Act as a principal day-to-day point of contact for assigned clients and their representatives., • Build trusted, professional relationships through discretion, responsiveness, and excellent judgement., • Develop a detailed understanding of each client’s preferences, routines, priorities, and lifestyle requirements., • Ensure all requests are managed efficiently, accurately, and with exceptional follow-through., • Maintain up-to-date client profiles, service notes, and account records to support anticipatory service., • Foster strong relationships with clients and their family offices, proactively identifying opportunities to offer additional services or products that elevate service standards., • Monitor client satisfaction, gather feedback, and escalate issues appropriately where needed. Lifestyle Management • Manage a broad range of lifestyle requests, including dining, events, shopping, entertainment, gifting, and personal arrangements., • Conduct high-quality research and present suitable, well-considered options in line with client preferences., • Coordinate bookings, reservations, and access to bespoke experiences with attention to detail and discretion., • Ensure all lifestyle services are delivered to the same standard as Townhouse’s residential offering. Travel Management • Coordinate complex domestic and international travel arrangements for clients and, where required, their guests or staff., • Build detailed itineraries covering transport, accommodation, transfers, dining, security, and special requirements., • Liaise with hotels, travel providers, and on-the-ground partners to ensure a seamless end-to-end experience., • Manage last-minute changes calmly and effectively, maintaining continuity and reassurance throughout., • Coordinate travel arrangements and craft detailed, seamless itineraries using the relevant platforms and tools. Private Residence • Manage the delivery of services across client residences in collaboration with internal teams, suppliers, and household staff., • Lead the pre-arrival planning, property readiness, housekeeping standards, maintenance coordination, and stock management where relevant., • Ensure that residential service delivery reflects the wider client strategy and agreed standards., • Conduct residence visits where required to support oversight, quality control, or project coordination. Supplier & Partner Management • Build and maintain strong relationships with trusted external suppliers and service partners., • Source new providers where needed, ensuring quality, reliability, discretion, and value., • Oversee supplier performance and help maintain service consistency across all external touchpoints., • Prepare high-quality client-facing documents, reports, itineraries, and presentations., • Maintain accurate billing information, service logs, monthly reports and account administration., • Use internal systems and platforms confidently to track tasks, workflows, and account activity., • Ensure all account activity is recorded clearly and managed in a structured, professional manner. Commercial Awareness & Account Growth • Identify opportunities to deepen client engagement and expand service take-up across residences, lifestyle, and travel., • Contribute ideas that enhance the client experience while supporting account development and retention., • Support the Director of Private Residences and Private Client Experience in identifying patterns, opportunities, and areas for service improvement across the client portfolio. This job description is not exhaustive of all tasks and responsibilities that may vary and be required from time to time. Person Specification This role requires a highly organised, polished, and emotionally intelligent individual with experience in luxury hospitality, private households, private client management, or high-end concierge/travel services. You will be service-led, commercially aware, and confident operating in a high-expectation environment where discretion, flexibility, and precision are essential. Required Skills & Experience • Experience in luxury hospitality, private household management, lifestyle management, or a similar high-service environment., • Knowledge of Arabic is essential, French as preferred optional, • Proven ability to manage multiple client requests and operational priorities simultaneously., • Strong interpersonal skills and the ability to build trust with UHNW clients and their representatives., • Excellent organisational skills and close attention to detail., • Possesses a naturally inquisitive mindset, with a keen interest in exploring new openings and emerging service offerings., • Ability to remain calm, resourceful, and solutions-focused under pressure., • Strong written and verbal communication skills in English; additional languages are advantageous., • Commercial awareness and an understanding of high-value client relationship management., • Confidence using Microsoft Office and operational platforms such as task management, CRM, finance, or workflow systems., • A proactive mindset with the ability to anticipate needs and take ownership of outcomes. Benefits Townhouse is committed to fostering a high-performance, supportive environment where ambitious individuals can grow and thrive. Benefits include: • 20 days annual leave, in line with company benefits guide, • Discretionary performance bonus (bi-annual and year-end), • Aviva pension scheme, • Monthly team socials, seasonal events, and WFH allowances, • One-month paid sabbatical after five years of service

Job Scope: The Bridal Experience Manager is responsible for overseeing and elevating the end-to-end bridal client journey, ensuring a seamless, luxurious, and emotionally engaging experience aligned with ELIE SAAB’s standards. This role combines ownership of the client experience, and operational coordination, while driving bridal business performance. Main Duties and Responsibilities: • Achieve and exceed individual quarterly and annual Bridal sales targets while maintaining the highest level of client satisfaction., • Drive boutique-level Bridal business performance, linking bridal sales to Ready-to-Wear (RTW) and accessories collections for brides and bridal parties., • Analyze sales performance metrics and client trends to identify growth opportunities, optimize appointment conversion rates, and increase Average Transaction Value (ATV)., • Lead initiatives to expand the boutique’s bridal client base and develop long-term loyalty strategies. Elevated Client Experience & Appointment Management, • Host and lead the complete bridal client journey, designing and executing a luxury, emotionally resonant experience from first consultation to final delivery., • Curate customized gown selections aligned with each bride’s style, personality, and wedding vision., • Build genuine relationships with brides, bridal parties, and families, fostering trust and loyalty., • Manage appointment schedules, fittings, and follow-ups with precision and discretion, anticipating client needs at every stage., • Follow up consistently with brides throughout the full lifecycle (initial consultation to final delivery)., • Ensure timely and professional responses to all client inquiries across channels (in-store, phone, email, digital platforms). Clienteling & Relationship Management, • Build and sustain a high-value bridal client portfolio, establishing the ELIE SAAB brand as a trusted advisor for brides and bridal parties., • Fully adopt and utilize the official clienteling/CRM tools to track interactions, preferences, milestones, and follow-ups. - Develop long-term relationships to generate repeat purchases and referrals., • Provide guidance to the boutique team on client engagement, appointment strategy, and upselling opportunities. Operational & Managerial Excellence, • Own the end-to-end bridal operations, including order management, alterations coordination, fittings, and final delivery, ensuring a flawless execution aligned with brand standards., • Ensure compliance with ELIE SAAB operational policies and boutique procedures, providing manager-level oversight for operational accuracy and efficiency in coordination with the management., • Track all bridal orders accurately and proactively follow up on production and delivery timelines., • Coordinate with alterations teams and designers to ensure a flawless fit and exceptional final presentation., • Coordinate payment processing with the Boutique Manager and ensure documentation accuracy., • Monitor and maintain proper stock levels of bridal materials (hangers, packaging, stationery, fittings tools., • Ensure bridal merchandising guidelines are implemented according to Head Office standards., • Submit daily sales and activity recap reports with accurate data and insights. Market Intelligence & Business Development - Stay updated with bridal trends, designers, and fashion forecasts to provide informed and elevated styling guidance., • Provide structured feedback to management regarding local market trends, competitor activity, and production-related insights., • Propose seasonal networking and partnership strategies targeting luxury hotels, concierge services, jewelry brands, wedding planners, and other relevant partners., • Support the planning and execution of Bridal trunk shows in collaboration with the Retail Department and key stakeholders. Brand Representation., • Act as a brand ambassador, embodying ELIE SAAB’s heritage, craftsmanship, and bridal savoir-faire at all times., • Mentor and guide boutique staff while coordinating with the Boutique Manager in luxury clients experience best practices when relevant, elevating the overall service standard., • Maintain impeccable professional conduct and personal presentation in line with ELIE SAAB brand expectations., • Collaborate regularly with Bridal Specialists and Boutique Managers across the company to exchange best practices, share insights, and ensure full alignment on the bridal experience across all boutiques. Position Requirements: • Education - High School Diploma or equivalent., • Experience - 8+ years of experience in an equivalent position in the high-end retail fashion industry., • Competencies - Strong Communication Skills - Strong Innovation, Initiative & Entrepreneurship Skills - Strong Problem Solving & Decision-Making Skills - Strong Managing & Developing Talent Skills - Strong Networking Skills - Strong Adaptability & Flexibility Skills

Sports Travel Executive - Bespoke Packages for World-Class Events 📍 Location: East Croydon (office-based, Mon–Fri) 💰 Salary: £30,000 - £40,000 (depending on experience) 🎟️ Perks: VIP event access, supplier trips, hosting opportunities, luxury travel About Prestige Corporate Events Prestige Corporate Events is a luxury entertainment provider offering access to the most exclusive sporting and music events in the world. From Wimbledon Debenture seats to Monaco Grand Prix yachts, Champions League boxes, Glastonbury VIP glamping, and more - we design unforgettable experiences for businesses looking to entertain, impress, and retain high-value clients. We’re now hiring a Sports Travel Executive to lead the planning and delivery of our international sports travel packages - a key role in the growth of our product team. Role Overview You’ll design, manage, and execute high-end travel experiences for major sporting events worldwide. This includes coordinating all elements of the trip - flights, hotels, transfers, hospitality, concierge services - and often attending events to host clients and oversee delivery on-site. Key Responsibilities ✈️ Create World-Class Sports Travel Packages • Build and manage bespoke packages to events such as:, • 🏁 Formula 1 (All Grand Prix weekends), • ⛳ Ryder Cup, • ⚽ Football World Cup, • 🏉 Rugby World Cup 🤝 Supplier & Partner Management • Build strong working relationships with DMCs, airlines, hotels, and local partners, • Negotiate the best rates while maintaining top-tier service levels 🧾 End-to-End Operational Delivery • Coordinate all logistics, itineraries, and event-specific details, • Be on-site at key events to host clients, resolve issues, and ensure VIP delivery 🎯 Sales Collaboration & Product Packaging • Work closely with the sales team to build packages that are commercially attractive and easy to sell, • Create compelling itineraries and content that help drive conversions 🔍 Product Development & Innovation • Stay ahead of market trends, event calendars, and client expectations, • Recommend new destinations, formats, and offerings that keep us ahead of the curve What We’re Looking For ✔️ Minimum 2 years’ experience in sports travel, luxury events, or high-end leisure travel ✔️ GDS system experience (e.g. Amadeus, Sabre, Galileo) is essential ✔️ Strong knowledge of global sporting events and corporate client expectations ✔️ Exceptional attention to detail and a proactive, problem-solving mindset ✔️ Clear communicator, confident with both clients and suppliers ✔️ Commercially astute with negotiation and margin awareness ✔️ Willingness to attend and host clients at events both in the UK and abroad Salary & Benefits 💷 £30,000 – £40,000, depending on experience 📈 Structured career development in a fast-growing industry 🎟️ Regular access to VIP events and global hosting opportunities 🏢 Office-based role (Mon–Fri) in a vibrant team just 1 minute from East Croydon Station Why Join Prestige Corporate Events? You’ll have the autonomy to build and run unforgettable sports travel packages - and the opportunity to experience the events first-hand while hosting our VIP clients. If you’re passionate about global sport, live experiences, and delivering excellence at every stage, we want to hear from you. 👉 Apply now and be part of the team redefining luxury sports travel.

FACILITIES ASSISTANT LONDON £32,000 - £34,500 My client, a leading international law firm based in London, are seeking a Facilities Assistant to work as part of a diverse team in a busy and fast-moving environment covering a range of general business and facilities duties. This is an office-based role located in the office five days per week. RESPONSIBILITIES • Meeting room set up, configuration, and reconfiguration of furniture, other equipment and room layouts for all meeting rooms and external events, • Proactively planning room and event set ups in advance using the room booking system, reviewing bookings in advance and system generated reports to anticipate requirements, • Liaising closely with the event organisers, concierge, AV, and catering teams to coordinate needs and ensure all room and event set-ups are delivered accurately, efficiently, and to a high standard., • Support and assist the London Facilities Helpdesk service, • Respond to, action, and monitor all Facilities Helpdesk enquiries assigning tasks to relevant departments., • Daily up-keep and maintenance of the Facilities Helpdesk inbox, helpdesk job log and associated folder/filing systems., • Drafting and completion of Facilities Helpdesk email communications, intranet news items, and updates on building, • Liaise with various contractors and suppliers including building management, cleaning, M&E, and all other related service providers, • Daily communication with on-site M&E engineer & other sub-contractors, • Ensure permits to work are in place for contractors, ensuring compliance with safety protocols and H&S procedures., • Daily use of working on different systems: Digital ID, Access control, BMS & M&E portal, • Manage internal spreadsheets for staff use of facilities such as lockers, parking & occupancy and desk usage, • Ordering of office supplies such as desk equipment, stationery and new joiner items., • Conduct daily status, cleanliness and supply checks of facilities areas (reception, kitchens, meeting rooms) and ensuring daily floor walks are completed., • Oversee the use, ordering and authorisation of the stationery ordering system., • Assigning invoices, creating PO’s and credit card expenses, • Involvement in projects, initiatives, and collaborating with other teams, • Ensure security measures are in-line with policies, • Collaborate with H&S team to ensure that work areas are adhering to the good housekeeping standards., • Act as floor Fire Warden and First Aider, ensuring that general H&S requirements are met. SKILLS AND EXPERIENCE • 2 years experience in a professional services environment (desirable), • Good systems knowledge with a good knowledge of Microsoft Word, Excel and PowerPoint, • Reliable, enthusiastic, and responsive team player, • A flexible approach with regard to daily tasks and working hours. Please apply today for immediate consideration!

ABOUT US We are a dynamic leader in the high-growth flexible office market. We are a powerhouse with experience in the commercial property industry, offering a wide range of services, including serviced and managed office spaces, and brokerage divisions. We are a fast-paced, hands-on SME with a strong culture and high performance and meaningful reward ethos. Across our divisions, as we continue to grow, we champion accountability, team spirit and operational excellence. Company Values At the heart of our business are our core company values: • Positive Attitude Positively responsive, we service clients attentively and always with a smile., • Problem Solving Genuinely thoughtful, we look at every problem from the client’s point of view., • Above and Beyond Devoted to excellence, we take ownership, responsibility and are empowered to make decisions. OVERVIEW As the Head Receptionist at our luxury Marble Arch centre, you will take full ownership of the front-of-house experience, delivering an exceptional meet-and-greet service that elevates Meridien House from the very first interaction. First impressions are everything, and as the face of our business, you will create a warm, seamless and memorable arrival experience that sets the tone for the entire workplace. In this role, you will be the first point of contact for everyone entering the building, ensuring a welcoming and professional atmosphere while prioritising client needs above all else. You will work independently at the reception desk, maintaining a consistent presence to greet visitors and assist with queries. While your main base will be reception, you will also support the centre management team with interesting projects that can be completed from your desk. You will oversee reception for the entire building. One Avenue occupies five of the six floors, while the second floor houses another company, and you will act as their receptionist too. The building also includes a residential section, so you may occasionally assist residents or contractors, ensuring a professional standard across all interactions. Your role is pivotal in shaping an inspiring environment and building trusted relationships. ~ We aim to be the business that clients tell their friends about, and our employees tell their family about! ~ RESPONSIBILITIES As the Head Receptionist, you will take ownership for the meet and greet service that is paramount to maintaining the incredible impression of our business. We are on the search for an independent individual who has a natural flare for interacting with people from all walks of life! The responsibilities of the role include, but are not limited to, the following: Reception & Front-of-House • Delivering a superior meet-and-greet service to our clients, their guests and brokers, maintaining the One Avenue brand standard., • Signing in guests, tracking visitors and handling the access system, ensuring compliance with security protocols and a seamless guest experience., • Managing building access control, overseeing the issuing of access cards and fobs, monitoring entry points and ensuring only authorised individuals gain access to the premises., • Handling all client requests, efficiently taking, transferring and listening to voicemail messages on the phone system, ensuring all messages are actioned promptly and professionally., • Responding to general building enquiries, acting as the first point of contact for questions regarding facilities, amenities and building services, providing accurate and helpful information., • Ordering couriers, receiving packages and ensuring clients are aware of their arrived packages., • Organise and maintain client folders to ensure accurate and up-to-date records., • Manage and maintain the company calendars for the West End cluster and centres., • Clients’ needs are of high priority, connections must be established with our clients, by creating meaningful and beneficial relationships., • Assist the centre management team with activities that can be actioned within reception. This may include printing, copying, ordering, social media posts, event coordination and other administrative ad hoc tasks as required., • Being proactive by always looking for innovative ways to enhance One Avenue’s services and facilities. General Building Management • Act as the primary liaison with maintenance operatives for timely resolution of building issues., • Coordinate with domestic cleaners to maintain exceptional cleanliness standards in all common areas., • Monitor the building’s CCTV system to ensure security and promptly report any unusual activity or concerns to the centre management team., • Ensure full compliance with health and safety standards by acting as the designated Fire Warden for the building. Lead fire evacuation procedures, coordinate and assist with drills, and maintain accurate fire safety documentation., • Client & Visitor Experience, • Provide local area knowledge to enhance client and visitor experience, including recommendations for activities, cultural sites, restaurants, cafés, and entertainment options., • Maintain a curated list of trusted contacts and links to value-adding services (e.g., catering, concierge, transport)., • Stay informed about seasonal pop-ups, events, and happenings in the vicinity to share with clients and guests., • Ensure the reception area reflects a welcoming and premium environment at all times., • Manage business relationships and collaborations through the OAG app, ensuring smooth communication and engagement. REQUIRED EXPERIENCE & SKILLS We are looking for someone with the drive to support our operations team at Meridien House, with the desire to learn, grow and develop a career within Reception and Administration. The key skills required are: • Previous experience in reception, customer service roles or similar., • Ability to handle interactions with a range of different stakeholders., • Front desk operations including managing calls, visitor management and scheduling, • Clear verbal and written communication for interacting with clients and internal teams., • Strong organisational skills to manage multiple tasks, appointments and administrative duties., • Competence with MS Office applications and booking systems., • Ability to solve problems quickly and effectively., • Proactive in your approach, always looking for things to do and improve to support the business performance., • Can work autonomously and independently majority of the time but is also able to work collaboratively when requested by management. KEY ATTRIBUTES • Professional and polished appearance and manner., • Reliability with consistent attendance and punctuality., • Attention to detail in bookings, messages and documentation., • Ability to remain calm under pressure during busy periods or unexpected situations., • Proactive approach to anticipating needs and taking initiative., • Strong customer-focused attitude to create a positive experience

Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview About the Role Publicis Groupe’s UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. This is not your typical reception role. We’re looking for someone to take ownership of the 9th floor – a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You’ll be the go-to person for everything on the floor, ensuring smooth day-to-day operations while delivering a first-class experience for colleagues and visitors from around the world. If you’re organised, proactive, and thrive in a people-focused role, this is a fantastic opportunity to make a real impact. What you'll be doing: You’ll take pride in delivering an exceptional experience and keeping everything running smoothly. Your responsibilities will include: • Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival, • Acting as the main front-of-house contact for both internal teams and external visitors, • Managing the day-to-day operations of the floor, including supplies, post, couriers, taxis, and lockers, • Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements, • Supporting meeting room setup, including AV equipment and daily checks, • Communicating key updates across the floor and maintaining accurate distribution lists, • Supporting the organisation of events and team activities, • Welcoming new starters, giving tours, and helping them settle in from day one, • Working closely with other concierges and the wider PA community to support a “one team” culture Going the Extra Mile! In this role, you’ll also: • Provide ad hoc support to senior international executives visiting the office, • Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics, • Become the trusted, familiar face on the floor – someone everyone can rely on, • Continuously look for ways to improve how the floor operates and enhance the overall experience Please note: This role requires on-site attendance Monday-Friday 08:30-16:30 What we're looking for: • A friendly, confident, and professional individual with excellent customer service skills, • Previous experience in a front-of-house, reception, or customer-facing role (office or hospitality preferred), • A collaborative team player with a positive, can-do attitude, • Proactive, reliable, and able to take ownership of tasks, • Strong organisational skills with excellent attention to detail, • Ability to multitask, stay calm under pressure, and work in a fast-paced environment, • Comfortable working both independently and as part of a wider team Additional Information Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

This Concierge position is working in a prestigious, high‑end development consisting of 40 luxury apartments, an office unit, and a café. As the Day Concierge, you will play a pivotal front‑facing role in maintaining the building’s reputation for excellence. You will be responsible for creating a warm, professional, and welcoming environment for all residents, visitors, and contractors, while ensuring the smooth day‑to‑day operation of the front‑of‑house service. A commitment to exceptional service, strong attention to detail, and the ability to leave a lasting positive impression are essential. Reporting to: Building Manager and Property Manager Hours of work: Rotational shift patterns 4 days on and 4 days off from 7:00 am to 7:00 pm Holiday allowance: 24 days pro rata (excluding Bank and Public Holidays) paid holiday in any one complete holiday year. • Bonus structure, • Supportive and collaborative environment Role and Responsibilities • Maintain Exceptional Presentation Standards Ensure the reception and concierge areas are consistently clean, organised, and presentable. This includes proactively addressing any issues that detract from the appearance or smooth operation of the front desk. • Demonstrate Professionalism and Personal Presentation Uphold a courteous, approachable, and professional demeanor at all times. A clean, well‑kept uniform and polished appearance are essential to representing the standards of Merano Residence. • Execute Managerial Instructions Follow all reasonable directions provided by the Building Manager and Property Manager, supporting the delivery of a well‑run and compliant building. • Build Strong Professional Relationships Act as the first point of contact for residents, contractors, and guests. Foster positive relationships, handle enquiries efficiently, and ensure every interaction reflects the quality of service expected at a luxury development. • Manage Key Handling and Logging Procedures Oversee secure handling of resident and contractor keys, ensuring logs are accurately maintained in line with established procedures. • Conduct Daily Site Walk‑Throughs Carry out routine building inspections to identify maintenance concerns, ensure health & safety standards are upheld, report any hazards, and escalate issues promptly. • Support Smooth Building Operations Assist with deliveries, contractor access, resident enquiries, and other operational tasks to help maintain the building’s high standards. Required Skills and Experience • Front‑of‑House Experience Previous experience in a concierge, reception, hospitality, or luxury service environment with a strong track record of delivering outstanding customer service. • Excellent Communication Skills Confident, clear, and professional communication, both verbal and written, with the ability to engage effectively with residents, colleagues, and external stakeholders. • Ability to Work Independently and Collaboratively Self‑motivated, dependable, and able to manage responsibilities autonomously while also contributing positively within a team environment. • Strong Time Management and Problem‑Solving Ability Capable of prioritising tasks, handling unexpected situations calmly, and resolving issues efficiently while maintaining a high standard of service.

Global Lifestyle Manager- 2pm-10pm (French Speaking) Introduction to Quintessentially. Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored. Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more. Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy. Providing quality suggestions at all times which exceed Member expectations. Intensive & extensive phone and email-based correspondence. Using a CRM system to log Member requests, actioning requests and updating Member information. HOURS OF WORK Monday- Friday 2pm-10pm (1 hour unpaid break) REQUIREMENTS Must be fluent-spoken and written in English and French. Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure. In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals. Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide. Warm, friendly, calm, confident and courteous at all times. Pro-active, energetic and positive attitude. Strong IT & CRM systems skills. Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. OUR IDEAL CANDIDATE Understands HNW lifestyles, expectations, needs and preferences. Warm, friendly, calm and courteous at all times. Able to anticipate client needs and deliver intuitive and highly personalised solutions. Pro-active, energetic, with a positive attitude. Excellent team player. Values privacy and confidentiality. Passionate about travel, culture, and unique global experiences. Strong IT & CRM systems skills. Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. Strong networker and relationship builder. BENEFITS Hybrid working (role dependent) Competitive annual leave allowance with a further increase due to long service Birthday Allowance – take your birthday off on us! Pension Scheme Angel Days: Additional paid leave to do charity work Long Service Awards Life Assurance Digital nomad Study Leave Puppy friendly offices Qmunity committee – Social events in the office Free food & drink in the office Wellbeing platform membership Training platform membership Season Ticket Loans Cycle to work scheme Discounts with a variety of retail and hospitality companies

The Role: Hotel Manager The Location: South Place Hotel, 3 South Place, Moorgate, London, EC2M 2AF The Salary: Competitive Salary Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York. Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences. A bit about what you will be doing: The Hotel Manager is responsible for the day-to-day operational leadership of the hotel, ensuring high service standards, effective cost control and a positive team culture. Working closely with the Financial Controller, the Hotel Manager ensures the hotel delivers against budget while maintaining strong guest satisfaction and operational consistency. This role is hands-on, visible and performance focused. Key Responsibilities: Operational Leadership • Oversee the daily operation of the hotel across all departments including Front Office, Housekeeping, Food & Beverage and Maintenance, ensuring seamless collaboration between teams and consistent delivery of service standards., • Ensure operational procedures and brand standards are consistently implemented and adhered to across all areas of the hotel., • Lead daily morning briefings to review business levels, VIP arrivals, operational priorities and service delivery plans., • Maintain a visible leadership presence across the property, particularly during peak trading periods, supporting teams and ensuring service delivery aligns with brand expectations., • Work closely with departmental managers to ensure effective rota planning and staffing levels aligned with occupancy, event schedules and forecasted business demand., • Monitor operational performance indicators including occupancy, service delivery standards, room readiness and departmental productivity., • Managing Maintenance and Housekeeping team schedules to ensure that reactive issues are dealt with efficiently and that a rotational approach maintains the building and rooms to a five-star standard., • Identify operational inefficiencies or service gaps and implement improvements to enhance guest experience and team productivity., • Ensure clear communication between hotel departments and other areas of the wider business where relevant. Guest Experience • Take overall responsibility for the delivery of exceptional guest experiences throughout the hotel, ensuring every guest interaction reflects the standards of The Evolv Collection., • Monitor guest feedback through review platforms and internal feedback channels identify trends and improvement opportunities., • Handle complex guest complaints and service recovery situations, ensuring swift resolution and appropriate follow-up., • Ensure VIP and returning guests are recognised and provided with personalised service experiences., • Work closely with the Bluebird Club membership managers to support the growth of membership, enhance member engagement and ensure members receive a consistently high level of service and recognition when visiting the hotel., • Encourage teams to create memorable guest moments that strengthen loyalty and differentiate the guest experience., • Support teams in developing a culture where service excellence and guest satisfaction are consistently prioritised., • Working with the Hotel Concierge, you will introduce guests to the full scope of services available during their experience along with dining opportunities within the Evolv Collection. Financial & Cost Control • Work in partnership with the Financial Controller to support delivery of the hotel’s financial targets and operational budget., • Monitor payroll hours across departments to ensure labour costs remain aligned with occupancy levels and business demand., • Review departmental cost performance and identify opportunities to improve efficiency without compromising service standards., • Monitor revenue performance across Rooms and Food & Beverage operations, supporting initiatives to drive additional revenue opportunities., • Review weekly trading performance reports including revenue, payroll and cost metrics., • Support the Financial Controller with forecasting, budget preparation and reforecasting processes by providing operational insights and performance data., • Ensure departmental managers understand and manage their cost responsibilities, supporting them in maintaining strong financial discipline., • Promote a culture of cost awareness across the team, ensuring resources are used effectively and responsibly. Team Leadership • Lead and develop Heads of Department, providing clear direction, support and accountability for operational performance., • Build strong working relationships across departments to encourage collaboration and shared responsibility for the guest experience., • Support recruitment activities including interviewing, selection and onboarding of key operational roles., • Provide coaching and support to managers to strengthen leadership capability across the hotel., • Address employee relations matters including performance concerns, absence management and disciplinary issues in line with company policies., • Work closely with the People team to ensure compliance with HR policies and promote a positive working environment., • Support initiatives that enhance employee engagement, team morale and staff retention., • Foster a culture aligned with the company’s TRIP values, encouraging teams to take pride in their work and the guest experience they deliver. Compliance & Standards • Work with the Head of Safety to ensure the hotel operates in full compliance with health and safety legislation and company policies., • Oversee the implementation and monitoring of risk assessments, safety procedures and incident reporting processes., • Ensure statutory compliance requirements are met, including fire safety, licensing, food safety and security procedures where applicable., • Conduct regular operational and safety inspections across guest rooms, public areas and back-of-house spaces., • Maintain brand standards across all areas of the property, ensuring presentation, cleanliness and maintenance meet company expectations., • Work closely with the Maintenance team to ensure preventative maintenance programmes are implemented and property issues are resolved promptly., • Ensure the hotel remains audit-ready, with accurate documentation and operational records maintained where required., • Promote a culture of accountability and safety awareness across all departments. If you are interested in discussing the Hotel Manager role further, please send us your CV without delay! At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. About Jumeirah Lowndes Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. About the Job An opportunity has arisen for a Duty Manager to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are: • Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy., • Conduct room inspections to assess availability and compliance with operational standards., • Coordinate activities within designated areas to improve departmental cooperation and service delivery., • Attending daily briefings and communication meetings to disseminate information and ensure team alignment., • Manage booking situations, including handling overbooking scenarios when necessary., • Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams. About You We’re looking for a dependable and observant individual with a proactive approach to security and service. The ideal candidate will have • Experience: 3–5 years in Guest Services or or Front Office roles within luxury hospitality, • Technical Skills: Strong working knowledge of Front Office applications, and MS Office, • Communication & Language: Proficient in English (and/or local language), with strong active listening and clear verbal communication skills, • Behavioural Competencies: Demonstrates adaptability to shift work, cultural awareness, attention to detail, and strong problem‑solving skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty!

Job Description A small, dynamic office is looking for a Lifestyle Assistant to join a Lifestyle Management company based in Kensington. The Company A Lifestyle Management / Concierge company founded 20 years ago, with offices in London, New York and LA. We look after a huge variety of requests for our members from the day to day, to travel, events, domestic staff recruitment, research etc. We look after under 100 families globally, all UHNW – more information can be found on our website, . The Role The role of the Lifestyle Assistant is to help support the Client team in providing well executed and timely responses to client requests both in and out of the office. In addition to this, the Lifestyle Assistant (LA) will be required to assist with general office duties and administration. A typical day varies hugely but work may include: • Carrying out errands such as shopping, purchasing gifts, delivering flowers, supervising contractors etc., • Research all manner of topics & suppliers for Clients, • Paying invoices and Clients’ household staff, • Sourcing tickets for sold out events, • Making restaurant reservations and booking appointments for clients, • Sending calendar invites to Clients & team members, • Putting together present suggestions to suit a particular budget and client, • Wrapping gifts to a high standard, • Liaising with tradesmen and household staff, • Creating our quarterly cultural What’s On document (theatre, art, music etc), • Using Canva for a variety of tasks such as the What’s On, restaurant recommendations etc., • Assisting with general office duties such as answering phones, delivering post, ordering stationery and maintaining the tidiness of the office as a whole. When working out of the office being creative, proactive and efficient in always achieving the best result for your client and being a good representation of the company and the team. Skills and Experience • Prior work experience in travel / hotels / events is a plus, • A Bachelor’s Degree, • Second language would be beneficial, such as Spanish, French or Italian., • An understanding of the service levels required and a strong eye for detail and work ethic, • Good knowledge of; and an interest in London; culture, restaurants, hotels etc., • Ability to work effectively in a team and strong communication skills, • An extremely proactive and positive manner Start Date ASAP. Salary: DOE Bonus: Up to 10% Performance & 5% Revenue Bonus Holiday: 28 days (inc. Public Holidays) including a break over the Christmas period Lots of potential for growth within the business

We are working with a leading global law firm to hire a Financial Crime Lawyer in London. In this role, you will be a key advisor within the Compliance function, supporting senior leadership to design and implement robust controls that ensure the firm adheres to international anti-money laundering and sanctions regulations. The firm is looking for a qualified solicitor, ideally with a background in-house or within a legal risk department, who is ready to provide expert guidance on complex new business intake and high-stakes financial crime issues. They are looking for candidates with highly effective research skills and the ability to assemble complex findings into clear, succinct conclusions for the business. This role offers hybrid working with 2 days per week in the office in London. The responsibilities will include: • Advising on the application of global AML, anti-bribery, and sanctions laws, and interpreting how regulatory shifts impact firm-wide processes., • Providing a high-touch 'concierge' service to partners by engaging directly with clients to resolve sensitive AML and sanctions queries., • Managing all aspects of client due diligence and complex matter opening issues with minimal supervision., • Assisting with AML investigations, managing escalations to the MLRO, and drafting Suspicious Activity Reports., • Reviewing and drafting critical legal documents, including engagement letters, client terms, and non-disclosure agreements., • Developing and delivering internal awareness programmes and training to promote a culture of compliance., • Assisting with international regulatory audits and advising on complex inter-office working arrangements., • Supporting the Data Protection and General Counsel teams on ad hoc fraud, bribery, and privacy enquiries. If you are a proactive lawyer with a meticulous approach to risk and a passion for navigating the evolving financial crime landscape, we invite you to apply. Please submit your application today to start the conversation. Ref: 1517

Hello and welcome! If you are interested in joining a fast growing, recently funded company where you will own a well compensated role and a meaningful stake - this is for you. DealFlowAgent is the first AI-native M&A advisory firm helping owners of essential services businesses sell for higher valuations in shorter timeframes. We are the first firm of our kind that specialises on mission critical sectors such as fire safety, HVAC, security, electrical services, installation and maintenance, specialist clinics, dentists, vets and care homes. We have a fast growing network of active business buyers ready to meet these business owners. We have recently raised $750,000 in seed funding and are backed by investors behind companies including Uber (4000x uplift from seed to IPO), Canva, SpaceX and 40+ unicorns. Your Job Role You will be an end to end dealmaker role, not a back-room analyst role. You will own sell-side campaigns end to end for business owners selling companies they have often spent decades building. You will be client-facing, buyer-facing and responsible for keeping transactions moving from onboarding through to close. The role suits someone who has real transaction experience, enjoys buyer management, builds trust quickly with founders and wants more upside than a traditional advisory seat can offer. What You’ll Do 60 to 80% of the work you used to do manually is automated through our propietary 'AI Deal Concierge'. This allows you to manage a portfolio of sell-side clients across the full transaction process, including onboarding, valuation work, buyer strategy, deal preparation, buyer outreach, pipeline management, diligence, negotiation and close. You will review and improve CIMs, teasers, buyer lists and deal materials produced with support from our internal systems. The goal is not to replace judgement with technology. The goal is to remove low-value admin so you can spend more time advising clients, managing buyers and driving competitive tension. You will work directly with business owners, many aged 40 to 85, who are making one of the biggest decisions of their lives. That means you need warmth, commercial judgement, patience, structure and the confidence to push back when needed. What Good Looks Like You probably have 3+ years of transaction experience across M&A advisory, corporate finance, investment banking, business brokerage, corporate development, private equity, or another deal-heavy environment. You do not need to have held the exact title before. What matters is that you have been close to real transactions and understand how deals move, stall and close. Strong candidates will have evidence of: • Managing clients, buyers, sellers, investors, or senior stakeholders directly, • Working on sell-side or buy-side transactions with real responsibility, • Running or supporting buyer outreach, buyer qualification and pipeline management, • Communicating clearly with business owners and senior decision-makers, • Following up fast and keeping multiple moving parts under control, • Staying organised without needing constant supervision, • Being low ego, hands-on and willing to get stuck into the details, • Being open to using AI tools and systems to improve the M&A process AI experience is useful, but it is not the main requirement. The main requirement is that you are a credible deal person who is open-minded, organised and fast-moving. Compensation The package is designed for someone who wants meaningful upside. • Base salary: £72k to £80k. Could be higher for the right candidate., • Commission 10% to 15% per closed deal, depending on involvement and performance, • Realistic OTE £250,000 in year 1. Could be north of £450k if exceptional., • Equity: meaninful EMI options, 3-year vest, 3-month cliff, full acceleration on exit. It's unheard of to offer 3 months but I want you to get access to equity options soon so you can be really part of the company. Our target deal range is typically £2M to £50M enterprise value, with advisory fees ranging from £80k to £700k per deal. One of the many exciting aspects of the role and company is that we are systemising the process so we can more predictable timelines e.g. 12 to 20 weeks end to end. Location UK-based candidates are preferred - although we are expanding to the USA eventually. London based office 1 to 3 days per week is ideal. We care more about quality than postcode, but regular access to London is a strong advantage because this is a founding-team role. Apply If Apply if you are a hands-on deal professional who wants to help build a category defining M&A advisory firm from the ground up. If this role feels slightly too senior or slightly too junior, apply anyway if you have real transaction experience, strong client confidence and the appetite to own deals end to end. Do not apply if you only want a pure analyst role, dislike buyer outreach, avoid client conversations, or need a highly structured corporate environment to do your best work. Thank you! We look forward to seeing your applications. If in doubt, still apply.

Company Overview Corinthian Sports is a leading provider of premium sports hospitality experiences, delivering exceptional access to world-class events including Formula 1, Royal Ascot, Wimbledon, Six Nations, and Premier League football. Through bespoke packages and exclusive environments such as the Pegasus Lounge, we create outstanding experiences for clients across the UK and internationally. This role will support both Corinthian Sports and our sister company, Corinthian Concierge, helping to develop capability and consistency across both businesses. We are seeking a proactive and driven Sales Training & Development Manager to enhance performance across our Sales, Operations, Marketing, and Finance teams, ensuring employees have the skills, confidence, and support needed to succeed in a fast-paced, high-performance environment. The role is London-based, with regular travel to our Glasgow and Manchester offices to deliver face-to-face training. The Role As Sales Training & Development Manager, you will design, deliver, and continuously improve training programmes across the organisation, with a strong focus on sales excellence, onboarding, and ongoing professional development. You will deliver engaging, high-impact training, coach teams on best practices, and ensure a consistent approach to learning and development across all departments. Reporting to the Director of People, you will work closely with the Sales & Marketing Director and department heads to support a high-performance culture. You will also operate in a train-the-trainer capacity, enabling managers to effectively develop and support their own teams. What You’ll Do Onboarding & Induction • Deliver onboarding for new starters across all commercial teams, • Provide clear training on products, processes, and systems, • Keep induction content updated with department leads Sales Training & Enablement • Train core skills: cold calling, consultative selling, objections, pitching, negotiation, pipeline, • Run refresher sessions and ongoing coaching, • Conduct call listening, floor-walking, and structured feedback, • Support rollout of scripts, pitches, and campaigns Management & Leadership Development • Create and deliver manager development programmes, • Train managers in coaching, communication, and leadership styles, • Equip leaders to run effective 1:1s and performance conversations, • Support emerging leaders in building core people skills Cross-Department Training • Provide training for Operations and Marketing to boost collaboration and product knowledge, • Support Operations & Events with client experience and process training Learning Materials & Content • Produce presentations, guides, workbooks, and e-learning, • Keep materials clear, engaging, and consistent, • Maintain a centralised training library Quality Assurance & Insights • Conduct observations and coaching assessments, • Identify skill gaps using data and feedback, • Report training impact and performance trends to leadership What You’ll Bring • Minimum 3 years of experience delivering training in a fast-paced sales environment, • Strong understanding of sales processes and telesales techniques, • Hands-on coaching experience (call listening, floor support, behaviour coaching), • Experience developing managers and supporting leadership capability, • Strong facilitation, communication, and presentation skills, • Ability to create clear, engaging content, • Confident using CRM and digital tools (Salesforce) Perks & Benefits At Corinthian, we reward performance and prioritise your wellbeing. Here’s what we offer: • 23 days holiday (plus bank holidays), rising to 26, • Clear career progression, • Perkbox membership (post-probation), • Eye test & VDU glasses support, • Pension & Life Assurance, • Refer-a-friend bonus (up to £500), • £50 per head monthly team socials, • Private health & dental insurance (BUPA), • Travelcard loan & Cycle to Work Scheme, • Long service vouchers (£250 at 3 years, £500 at 5 years), • One-month paid sabbatical after 10 years, • Christmas office closure At Corinthian Sports, we are committed to creating an inclusive and diverse workplace where everyone feels valued. We encourage applications from all backgrounds and are happy to make adjustments to ensure an accessible hiring process.

Location: London - Holborn Type: Full-Time | Mid-Senior Level Department: Operations Title: Senior Luxury Experience Designer Compensation: Starting from GBP 34,000 to 38,000 We are Queen of Clubs We don’t just design trips, we create lifestyles. Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe’s most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group, has been operating since 2009 and has expanded to five different countries with prime location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world’s wealthiest travelers and their most memorable moments. We are looking for an Senior Luxury Experience Designer to join our fast-paced, international, and stylish London office in Holborn YOU WILL • Manage and coordinate LuxuryTravel Requests from A to Z, reporting to the Team Leader, • Handle full itineraries, ground operations, hotels, villas, logistics, and exclusive experiences, • Communicate daily with luxury suppliers, travel agencies, and international experienced advisors, • Design tailor-made itineraries and proposals for elite clientele, • Maintain close contact with suppliers and clients to ensure total satisfaction, • Use BeConcierge CRM to create and track bookings, • Apply strategic sales techniques to close deals and exceed goals, • Collaborate with your team to resolve any client concerns swiftly and gracefully, • Gather and report client feedback to constantly elevate service, • With the right seniority, lead and supervise assistant bookers YOU ARE • Fluent in English (Other languages are a plus), • Deeply passionate about Luxury travel, lifestyle, and service, • Based in London – this is an in-office position only, • Skilled at working under pressure with flawless attention to detail, • Comfortable with quick math, pricing, and costing, • Experienced in the travel or hospitality industry, ideally from:, • Travel agencies / Tour operators, • Concierge companies / Luxury hotels, • Wedding or event planning, • Family offices or luxury sales roles, • Positive, proactive, and client-focused, • Motivated, stylish, and ready to grow in a fast-moving environment WE OFFER • A starting salary of £34,000 to 38,00 gross/year, plus great performance-based incentives, • MacBook and iPhone provided, • A key position within a leading international B2B travel brand, • A dynamic, multicultural team of travel experts, • An inspiring work environment in the heart of London, • Constant learning, innovation, and the chance to shape unforgettable experiences, • Real opportunities for growth and leadership YOU LIVE Already in London or the surroundings. Please do not apply if this isn't the case.

Duty Manager - Jumeirah Lowndes - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. \n\n About Jumeirah Lowndes \n\n Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. \n\n About the Job \n\n An opportunity has arisen for a Duty Manager to join us at Jumeirah Lowndes. \n\n The main duties and responsibilities of this role are: \n\n\n\t • Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.\n\t, • Conduct room inspections to assess availability and compliance with operational standards.\n\t, • Coordinate activities within designated areas to improve departmental cooperation and service delivery.\n\t, • Attending daily briefings and communication meetings to disseminate information and ensure team alignment.\n\t, • Manage booking situations, including handling overbooking scenarios when necessary.\n\t, • Experience: 3–5 years in Guest Services or or Front Office roles within luxury hospitality\n\t, • Technical Skills: Strong working knowledge of Front Office applications, and MS Office\n\t, • Communication & Language: Proficient in English (and/or local language), with strong active listening and clear verbal communication skills\n\t, • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Competitive salary + excellent service charge\n\t, • Extra holiday for significant Birthdays (21.30.40. etc.)\n\t, • Jumeirah perks website access – discount\n\t, • Dry cleaning of uniform or Business attire\n\t, • Meals on duty!\n

Luxury Boutique Travel Agency who create highly crafted itineraries for High Net Worth and Ultra High Net Worth clientele have a rare opportunity for a well-travelled graduate, with a huge passion for travel, excellent written & spoken English, and exceptional customer service skills, to join their team as a Luxury Travel Concierge. If you are passionate about travel and experienced in delivering exceptional service to high-end clients, this is a great opportunity to join a growing team, supporting their expert Luxury Travel Consultants in curating unforgettable experiences for discerning travellers. Working remotely you will be well located to attend Head Office in Herefordshire and events in London periodically.\n\nJOB DESCRIPTION: \n As a Luxury Travel Concierge, you will play a key role in ensuring every detail of our clients' journeys is seamless and extraordinary.\n\nProviding administrative support to the Luxury Travel Consultant team\nHandling bespoke concierge requests for luxury holidays\nArranging exclusive experiences, including restaurant reservations and access to members-only clubs\nAssisting with itinerary preparation and client documentation\nCommunicating professionally with high-net-worth clients and partners\nEnsuring all client interactions reflect the highest standards of service \n\nEXPERIENCE REQUIRED: \n\nA well-travelled graduate with a genuine passion for luxury travel\nExceptional written and spoken English\nConfident dealing with high-end clientele in a professional and discreet manner\nHighly organised with strong attention to detail\nProactive, adaptable, and able to manage multiple requests simultaneously\nComfortable working remotely while staying engaged with a collaborative team \n\nTHE PACKAGE: \n\nWith a starting salary of £26k pa - £28k pa, annual bonus, this is a great opportunity for the right candidate to launch your career, with excellent scope to develop from Concierge into a luxury Travel Expert\n\nA flexible, remote working environment\nOpportunity to work within the luxury travel sector\nExposure to exclusive destinations, brands, and experiences\nA supportive and dynamic team culture \n\nINTERESTED?\n\nPlease follow the instructions to apply attaching your CV. We would appreciate a cover letter explaining why this position interests you, why you believe you would be great for the role, along with details of where you have travelled to worldwide. \n\nThis vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) \n\nNot right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually

Senior Workplace Ambassador\n\nIn this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. You will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills.\n\nWhat will some of your day look like?\n\n * \n\n Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests\n\n * \n\n Recognize opportunities in the workplace experience and create programming to reduce friction for client employees\n\n * \n\n Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations\n\n * \n\n Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic\n\n * \n\n Leadership responsibilities include but are not limited to functions such as managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding\n\n * \n\n Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly\n\n * \n\n Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy\n\n * \n\n Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives\n\n * \n\n Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives\n\n * \n\n Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences\n\n * \n\n Strive to continually improve Experience Service performance\n\nEnsuring Exceptional Service\n\n * \n\n Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.\n\n * \n\n Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations\n\n * \n\n Visibly engaged and well-known in the workplace\n\n * \n\n Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client\n\n * \n\n Receives and responds to all requests or issues within a specific period, including a personal follow-up to client employees to ensure timely responses to questions/requests\n\n * \n\n Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (food services, mailroom, etc.)\n\n * \n\n Assistance and flexibility with client events and catering as needed to ensure flawless delivery\n\n * \n\n Serve as training centre concierge for internal/external events\n\n * \n\n Assists with third-party vendor relationships and service partners to provide maximum service delivery\n\n * \n\n Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies\n\n * \n\n Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the client’s operations occur\n\n * \n\n Provide operational excellence through administrative support as well as work order management\n\nWho are we looking for?\n\nRequired\n\n * \n\n Recognised knowledge in hospitality or workplace experience\n\n * \n\n Ability to collaborate with diverse teams – lead by example; respectful, cooperative, accountable\n\n * \n\n Ability to quickly adapt to new devices, technology, and applications.\n\n * \n\n Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)\n\nPreferred\n\n * \n\n Qualifications in hospitality management or facilities management\n\n * \n\n Knowledge of commercial real estate

Office Concierge - Serviced Offices & Meeting Rooms - Central West London - £14ph to 17ph\n\nThis is a temporary role for someone to offer a front line, friendly and professional service to the tenants of this office. You will be meeting and greeting the office workers, as well as the tenants that rent some of the office space, as well as coordinating and setting up meeting rooms.\n\nSALARY ETC:\n\n * £14ph to £17ph, depending on experience.\n\n * This is an ongoing temporary post, to start asap.\n\n * Hours are flexible but generally 08:00-15:00 Tuesday, Wednesday & Thursday (Open to the hours being spread over 4/5-days if easier, and flexible on times as well).\n\n * Central West London.\n\nREQUIREMENTS:\n\n * Experience in a similar post, such as serviced office assistant/concierge/reception, or in a hotel/hospitality, where you have carried out similar tasks.\n\n * To have a proactive approach, willing to offer support where needed and have a positive attitude.\n\n * To have excellent communication and good English (written and spoken)\n\n * To have a friendly, professional manner, with the ability to liaise with a range of people up to Director level.\n\n * Smart in appearance, reliable, and good people skills.\n\n * Able to multi-task, punctual, and a problem solver.\n\n * Good administrative skills and basic IT skills.\n\n * Must have full right to work in the UK, and to start within a few days if successful.\n\nDUTIES TO INCLUDE:\n\n * Meet and Greet Clients for Internal and External Meetings\n\n * Ensure all guests sign into the building register upon entry\n\n * Set up Meeting Rooms and Order working lunches\n\n * Ensure facilities for all meeting rooms are replenished\n\n * Check IT equipment\n\n * Open the building and ensure it is clean and presentable.\n\n * Open Post and Distribute for the office owners & Tenants\n\n * Report any maintenance requests.\n\n * Contact point for tenants with issues, following these up with the appropriate personnel.\n\n * Assist with the switchboard and taking messages where needed

We are hiring for a Front Office Concierge.

We combine excellent customer service across a wide range of roles including Reception Services Front of House Concierge Facilities Office Management/Coordination Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Acting as the

Guest Relations Manager Front Office Manager Concierge Manager Guest Experience Manager). Portico is recruiting for a Guest Relations Manager (Reception Supervisor) to oversee our small front of house services based with a financial services company in the Canon Street area.

We are recruiting on behalf of a luxury country house hotel and spa set within beautiful countryside just outside London. Our client is seeking an experienced and driven Rooms Division Manager to join their senior leadership team and oversee the full rooms operation. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. This is a hands-on role responsible for leading Front Office, Housekeeping, Concierge, Guest Relations, and Night teams, ensuring exceptional service standards and smooth day-to-day operations across the property. Key Responsibilities Lead and develop Rooms Division teams, driving a high-performance culture Ensure outstanding guest satisfaction across all touchpoints Oversee daily operations, maintaining efficiency and service excellence Drive key metrics including occupancy, guest feedback, and operational performance Collaborate with Sales, Revenue, and F&B teams to maximise profitability Implement processes to enhance the guest journey and streamline operations About You Proven experience in a senior Rooms Division or Front Office leadership role within luxury hospitality Strong leadership, communication, and organisational skills Commercially aware with an understanding of revenue and budgeting Experience with hotel systems (e.g. Opera, Protel, or similar) Hands-on, professional, and guest-focused approach The Opportunity Join a well-established luxury hotel offering a supportive leadership environment, excellent facilities, and strong career development. xrnqpay Benefits include staff meals, hotel and spa discounts, referral bonuses, and additional holiday perks.

Metropolitan Thames Valley is seeking a Workspace Services Administrator/Receptionist for a permanent full-time position in Clapham Park, London.This role involves multi-tasking in reception and administrative duties while delivering exceptional customer service.Responsibilities include managing vis

Project Manager – Card scheme Benefits.Contract: 12 months, London office 2 days a week.Please note you MUST have Card rewards / benefits experience to apply to this role.Your application will not be considered otherwise.Launch new card scheme benefits (eg travel insurance, concierge services, air

PROPERTY MANAGER – ESTATE AGENCY OFFICE BASED NO WEEKENDS Our client a prestigious, high-end estate agency specialising in prime residential properties across London’s most desirable postcodes. Known for our exceptional service and attention to detail, we manage a portfolio of luxury homes for discerning clients who expect nothing less than excellence. They are seeking a polished and highly organised Property Manager to oversee a portfolio of premium residential properties. This is a client-facing role requiring professionalism, discretion, and a proactive approach to delivering outstanding service to landlords and tenants alike. Key Responsibilities • Manage a portfolio of high-value residential properties across London, • Act as the main point of contact for landlords and tenants, • Coordinate maintenance, repairs, and refurbishments to the highest standard, • Conduct property inspections and ensure compliance with all relevant regulations, • Liaise with contractors, concierge teams, and third-party service providers, • Handle tenancy renewals, deposit negotiations, and end-of-tenancy processes, • Maintain accurate records and ensure seamless communication at all times About You • Proven experience in property management, ideally within the prime or luxury sector, • Exceptional organisational skills and strong attention to detail, • Confident communicator with a professional, client-centric approach, • Ability to manage multiple properties and priorities simultaneously, • Strong knowledge of UK property legislation and compliance requirements, • ARLA qualification (or working towards) is desirable, • A calm, solutions-driven mindset with a high level of discretion Thank you for your interest in opportunities with Unico Recruitment (London) Ltd. Due to the high volume of applications we receive, we regret that we are unable to provide individual feedback to every candidate. If you have not heard from us within 48 hours, please assume that your application has not been successful on this occasion. We will retain your CV on file and contact you should any suitable opportunities arise. In the meantime, we encourage you to visit our website regularly, as new roles are posted daily. Unico Recruitment (London) Ltd is an independent recruitment agency with over 20 years of experience supporting clients and candidates across the UK. We wish you every success in your job search

Business & First Class Travel Consultant Needed !! A favourite client of mine is seeking an experienced and customer service focused Business and First Class Travel Consultant to join their team in Central London . The successful candidate will specialize in booking premium air travel for high-net-worth individuals (HNWIs), corporate executives, and VIP clients. You will provide a bespoke service, while using your in-depth knowledge of airline products, fare construction, and worldwide destination knowledge to deliver a seamless booking service to your them. Key Responsibilities: Premium Air Travel Booking: Arrange and manage complex international and domestic itineraries in Business and First Class cabins, including round-the-world and multi-stop journeys. Client Relationship Management: Deliver a high-touch, consultative service to VIP clients, understanding their preferences, and special requests. Fare Construction & Ticketing: Maximize value for clients through smart fare sourcing, consolidator fares Required Skills & Experience: Experience: Minimum 3-5 years' experience in a similar role within a travel agency, TMC, or luxury concierge service. GDS Proficiency: Expert in at least one major GDS (Galileo preferred but open to cross training) Industry Knowledge: Strong understanding of premium airline products, frequent flyer programs, fare rules, and international routing principles. Package: Competitive salary + performance bonuses Office based role in Central London Work with a high-caliber client base Access to exclusive airline and industry benefits Opportunity to grow within a premium travel service brand Interested apply here now or email (url removed)

About The Role Team Medical Collections Working Pattern Outer London areas Kent, Essex and SE/ SW area.Full time, 37.5 hours per week. Top 3 skills needed for this role: NMC Qualified with a minimum of 5 years post registration Clean driving licence BeEmpathic and sensitive to clients needs. What this role is all about: As a Vitality Nurse you will be responsible for obtaining the medical information on a variety of conditions i.e. undertaking screenings and sample testing by means of blood, urine and saliva. Including additional services detailing, Medical Telephone Questionnaires, Member Health Checks and Wellness Day. Daily travel is required to customers homes or places of work covering a specific geographic area. You will work a 37.5 hour week across 5 days with an alternating Saturday rota (shifts between 8-4, 12-8) and you will be required to travel daily within your territory. A degree of flexibility is required. You will work as part of a team of professional Nurses and Office staff. Key Actions You will be required to conduct client screening appointments at their home or work location. When your schedule has availability you will be allocated a range of Tele medical Interviews. Liaising with customers, our underwriters and operational team to promote health and wellbeing in a professional but informal manner. Manage client expectations in line with company policies and procedures. Planning, organising and prioritising your workload/equipment to meet your day to day activities. Work in collaboration with the concierge to manage your appointments and diary. Take accountability of every case, you will conduct physical examinations and collect samples for insurance applicants and healthcare customers. Promoting good health. What do you need to thrive? You must be a fully qualified nurse registered with the Nursing & Midwifery Council (NMC). Full driving licence is essential. You should have a broad range of nursing experiences, medical knowledge and be experienced in phlebotomy and competent to work independently. Attention to detail critical to remember the smallest details. An excellent communicator both written and verbal and with great people / customer service skills. You must be computer literate and able to work independently with drive, enthusiasm and resilience. Strong team working skills coupled with the ability to collaborate well. Skills to be able to manage many priorities in a fast paced environment. Polite, confident and professional telephone manner. Observation skills. Empathy and sensitivity to clients needs and concerns. Be comfortable and confident in working remotely and independently. Critical thinking to be able to assess a situation and make decisions on the spot. A keen desire to learn to have a curious mind and be an avid learner as well as being prepared for continual learning. An active listener and can ask the right questions. So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successfulin your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company Were incredibly proud to be recognised for the culture we've created recently being named one of Glassdoors Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if were the right fit for you? We cant wait. Diversity & Inclusion At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitalitys approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible. TPBN1_UKTJ

About the Role: As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. Ensure support provided by the team is efficient and consistent. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. What You'll Need: Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA

Receptionist / Front of House Central London Full-time, Permanent, Site Based Only £30-£35,000 per annum About us Our client is a highly respected private ophthalmic clinic in London, led by a renowned consultant specialist known for providing exceptional care for patients from the UK and abroad. About the role This is a fast-paced, high-energy environment where no two days look the same. You could be preparing refreshments for a patient one moment and processing complex medical paperwork the next; the ability to shift gears, stay composed, and juggle multiple priorities simultaneously isn't just helpful, it's essential. As the face of the clinic, you will be the first point of contact for our patients and visitors. We work with a number of high-profile individuals, and maintaining an impeccable standard of professionalism and discretion at all times is a core expectation of this role. This is a 100% on-site position. You will thrive in face-to-face interactions and be equally polished on the phone and over email. If you love being present and engaged, and are at your best when surrounded by people - this is the role for you. What you'll be doing Welcoming patients and visitors warmly and professionally, delivering a concierge-level experience from the moment they arrive Managing the reception desk and waiting area to keep everything running smoothly and looking its best Handling a busy mix of incoming calls, emails, and in-person enquiries Booking, confirming and amending appointments, coordinating across the clinical team Checking patients in and out, ensuring all forms, consents and administrative details are completed accurately Taking payments and providing information on pricing and finance options (full training provided) Supporting patient follow-up communication and discussing next steps, including available finance plans Assisting with general admin Maintaining patient confidentiality in full compliance with clinic policy at all times Working closely with the wider clinical and trials team to ensure a seamless patient journey What we're looking for Essential: Proven experience in a front-of-house, receptionist or customer-facing role in a PRIVATE HEALTHCARE ENVIRONMENT Outstanding communication skills; confident face-to-face, over the phone, and in writing A natural ability to multitask and stay calm under pressure in a very busy environment Strong attention to detail, particularly when handling patient and appointment information Excellent personal presentation with a professional, discreet and reliable approach Comfortable using IT systems, booking software, email and MS Office / Google Suite A warm, reassuring manner with a genuine passion for delivering great patient care Desirable: Experience in a ophthalmology or similar clinical setting Background in a commercial or customer-focused role where patient/client conversions were part of the job Familiarity with handling payments and discussing finance options (training will be provided) Working hours Monday to Friday, full-time. Rotating shifts across 08:00-17:00, 09:00-18:00 and 10:00-19:00. Occasional flexibility may be required to support evening clinics. Any additional hours are compensated with time off in lieu in line with clinic policy. If you're a polished, unflappable professional who thrives in a dynamic environment and takes genuine pride in delivering an exceptional patient experience, we'd love to hear from you. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch. TPBN1_UKTJ