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Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in Catalan and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in Czech and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in Slovenian and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in German and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in Italian and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in Dutch and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in Portuguese and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Compliance Caseworker (558R) - Belfast Regional Centre (BT1 4GF) About the job Job summary Discover a career in your hands at HMRC. Whether youre seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so, then a career as a Compliance Caseworker could be what youre looking for!HMRC is the UKs Tax Authority, its our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.The locations where we are recruiting people to train as Compliance Caseworkers are shown above and you will be asked to select your preferred location at the end of your application. Please ensure that you select from the menu provided as we are unable to consider any free text responses.HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with interpersonal skills, such as strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.Job description As a Compliance Caseworker, you will be responsible for reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues. Your numerical skills will be essential in interpreting complex data and making informed decisions. This challenging yet rewarding position offers the opportunity to contribute to HMRCs mission of collecting the revenue due while fostering a fair and efficient tax system.As a Compliance Caseworker, your role is critical to HMRC and youre responsible for ensuring adherence to tax regulations and identifying potential instances of non-compliance. This position requires a keen eye for detail, exceptional analytical skills, understanding of the relevant tax law, and the ability to communicate complex information effectively. You will work closely with taxpayers, investigating cases, gathering evidence, and facilitating resolutions in a fair and impartial manner.During your training you will be assigned to one of our tax specialisms and, although there are differences, the core responsibilities of each role include:Reviewing financial records, tax returns, and other relevant documents to identify potential discrepancies or areas of concern, applying your understanding of tax legislation to financial transactions. Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to identify trends to spot compliance risks and proactively mitigate risks and determine the appropriate course of action. Liaising with taxpayers, their representatives, and other stakeholders is a central aspect of the role. This involves gathering information, clarifying issues, and facilitating resolutions. Effective communication is essential, and interactions may take place through: Written correspondence, telephony and Face-to-face meetings conducted either in HMRC offices or at business premises, depending on the nature of the engagement. Resolving disputes effectively and in a way that is lawful and aligns with HMRCs Customer Charter and Compliance Professional Standards. Preparing comprehensive reports detailing findings, recommendations, and supporting evidence. Maintaining accurate and up-to-date case files, ensuring you adhere to HMRC policies and procedures. Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices. Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.>/li> This role is varied and includes a mix of desk-based investigation and visits to taxpayers premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.Working arrangements At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time if you have a suitable home working environment. You are expected to attend a HMRC office location for your remaining time. In HMRC we calculate working time in days and not exact hours and minutes. Our Compliance Caseworkers operate between the hours of 7am - 8pm Monday - Saturday and youll work your contracted hours each week within our opening hours.Training Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) programme to become an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.Stage 1: Your first 3 months cover induction and an introduction to the Compliance Caseworker role. You will be based in the Tax and Customs Compliance Academy (TCCA), where youll join a cohort of new colleagues in a supportive, full-time learning environment. As you will be operating as a training group you will be required to work full-time for these first 12-weeks of the programme, across a hybrid working week with at least 60% of your time in the office. This phase is all about building strong foundations-introducing you to the organisation, connecting you with others, and preparing you for success in your role as a Compliance Caseworker.Stage 2: The next 6 months will be spent in TCCA developing and practicing the core requirements of the compliance caseworker role. You will be building technical and procedural knowledge to take into the next part of your learning journey.Stage 3: When you have successfully completed stage 1 and stage 2 of your training your final 9 months of the programme are spent in one of our CCG Business areas where you will work on a specific tax regime and further develop your technical skills and knowledge.Working arrangements during training This is a demanding training programme and, to provide the best possible opportunity for you to succeed, working arrangements are fixed for certain stages as below:We can only offer one cohort start date and all trainees must be available to commence on that date. Trainees unavailable for the cohort start date will be offered a place on the next cohort.Trainees must complete the first 2-weeks training so annual leave will not normally be allowed in that time.Training will be full-time for the first 12-weeks. After 12 weeks, part-time working (minimum 22 hours per week) and alternative working patterns may be available upon request. Course timescales will be extended as appropriate to accommodate part-time working.Learning activities are scheduled throughout your training journey that are fixed, and trainees must attend.We expect trainees to commit to complete the programme so we will not normally authorise applications for alternative internal posts during training.This is a 3-stage training programme, and we expect trainees to complete all elements of stages 1 and 2 of the programme in 9 months to successfully meet the standard required to progress to stage 3.Trainees will be provided with the knowledge, skills, and support throughout the training to enable you to meet the required standard within 18-months. In exceptional circumstances, this may be extended, up to a maximum time of 30 months, to enable you to demonstrate you meet the standard. We will support you to reach the required standard of the training programme, however, should you fail to reach that standard, we will use existing standard policies for managing poor performance, where required, that may result in you leaving the programme.You can find out more about the role of a Compliance Caseworker on our Civil Service Careers website - The role of a Compliance Caseworker , Civil Service Careers Also watch our video to hear personal stories from employees.Inside HMRC Compliance Caseworker rolesPerson specification Youll need to be able to demonstrate:Analytical skills. Verbal and written communication skills. Numerical skills. Commitment to an 18-month structured training programme. Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. • Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC Benefits and find out what its really like to work for HMRC Hear from our Insiders.Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details To help you prepare, below is a rundown of what to expect during the selection process:Full Application form Caseworker Skills Test Civil Service Numerical Test Civil Service Situational Judgement Test Pre-recorded video interview Virtual In-tray assessment The HMRC App can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store.If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for Technical support with HMRC online services - GOV.UK.Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - 558R & vacancy closing date 20/04/2026 .To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Online Tests After submission of your full application you will be invited to complete a number of tests. Please complete the online tests as soon as possible, within 24-48 hours is recommended as you will not only need to account for the time taken to complete the tests, but also the time taken for your results to be processed, which can increase during peak periods. The closing date for the tests is 21 April 2026. The closing times for the online tests will be staggered as follows:11:00 on 21 April 2026 for Casework Skills Test. 13:00 on 21 April 2026 for Numerical Test. 15:00 on 21 April 2026 for Situational Judgement Test. You must complete your application form before 14:00pm on 20 April 2026 to receive invites to the online tests. If you fail to complete the online tests before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. You can find out more information about the tests and how to practise here.Please ensure that any technical issues with the tests are reported - with supporting evidence - prior to 08.00 on 21 April 2026. There will be no extension to the deadline for completing the test. Please also be advised that online tests may only be one element of the application process. You should ensure you set aside plenty of time to undertake the full application process for this role. Late applications will not be accepted.Please be aware that the Online Tests on this campaign will not be accessible during the hours of 19 April - 4pm to 7pm .Please do not attempt to launch the test during those times, as you may experience technical issues and we may not be able to assist you before the closing date and time.If you successfully pass the tests, you will later be invited to complete a video interview.Interview The interview will be conducted as a pre-recorded video interview. If you are invited to participate, you will receive a detailed guidance pack containing all the information you need to prepare.The interview will focus on assessing your skills and experience relevant to the role. Civil Service Behaviours will not be assessed as part of this process.If a high number of applications are received we will implement an interview approach whereby if you fail to achieve the minimum standard on any of the questions, the assessors will not mark the remainder of the interview. If your responses consistently demonstrate the required level in these areas, we will continue with a full evaluation.We may also raise the score required at any stage of the process if we receive a high number of applications.In-Tray Assessment If you successfully pass your interview, you will then be invited to complete a virtual In-tray assessment at a later date. Details regarding assessment will be sent to candidates who pass their interview. In this assessment you will be given a scenario similar to the type of work you would be undertaking in the role as a caseworker, but dont worry, you dont need to know about tax! Candidates will be invited to book a 1 hour slot via Civil Service jobs for their assessment which will be submitted online.Please note, you must pass both the interview and the following In-tray assessment to meet the criteria for this post.How We Will Progress Your Application This campaign will run on a rolling basis, meaning we will review and progress applications throughout the recruitment period.Because of this, some candidates may receive their interview and in-tray invites, results or feedback sooner than others. Timelines can vary depending on:When you apply When you complete your interview Any retakes or technical issues Panel availability for scoring All candidates will be assessed fairly and in merit order, and using the full time available at each stage will not disadvantage you.Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account. After the in-tray stage, merit lists will be created for each location advertised within the vacancy. If you are successful at in-tray stage, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction and collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment Team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Transitional Sites Note: For more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. Trinity Bridge House, Manchester - moving to an alternative office in Manchester/Salford. You will be given more information about what this means at the job offer stage.Manchester Location Manchester candidates will be based in Three New Bailey, but may be asked to work from Trinity Bridge House, Salford.Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.For more information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link Working for HMRC: information for applicants - GOV.UKSponsorship Eligibility Note: This role is not eligible for skilled worker sponsorship.The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via tradable points) however, although HMRC holds a sponsorship licence, this is only offered for certain roles. Despite the potential minimum salary reduction this role still does not qualify for sponsorship.Near miss / Alternative Role Opportunities - Administrative Officer Level Candidates who successfully complete Stage 1 (online tests) and Stage 2 (interview), but do not pass Stage 3 (in-tray exercise), may still be considered for AO-level vacancies within HMRC Customer Service Group, as they become available.If you are eligible for an alternative role, we will contact you directly with further details. Please ensure your contact information is up to date and check your emails regularly for updates.Technical Support If you are experiencing problems that cannot be resolved by our Help section, then Technical Support is available. You will receive a reply in 2 working days.Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Job Title: Catering Assistant Responsible To: Executive Chef Hours:35hrs per week as per Rota Rate £12.60 rising to £13.45 in April 2026 Location: Towell House Residential Home, Belfast OBJECTIVE OF THE HOME: Towell House Residential Home is committed to delivering person-centered care of the highest possible standard within a holistic, loving, and homely environment. GENERAL RESPONSIBILITIES: The Catering Assistant will: Work with integrity, honesty, openness, accountability, and respect. Be aware of and adhere to policies regarding clinical governance, human rights, health and safety, and resident welfare. Support the orientation of new staff and contribute to continuous service improvement. Communicate effectively and maintain positive working relationships with colleagues. FUNCTION: The Catering Assistant is responsible for maintaining the cleanliness of the kitchen, Dining Room and all associated equipment and materials. They will assist in the preparation, cooking, and service of meals, ensuring high standards of hygiene and safety are upheld. KEY DUTIES: Secure all cleaning materials when not in use. Clean all kitchen and dining room areas including dry goods store, food prep zones, windows, ledges, fly screens, and extract filters. Assist in food preparation and cooking under the direction of the chefs. Support the service of meals to residents, including setting of Dining Rooms. Use and care for kitchen equipment appropriately. Report any equipment faults or breakdowns to the chefs. Maintain high standards of hygiene and safety at all times. Report any accidents or incidents promptly. Adhere to the Homes policies, procedures, and dress code. Participate in staff induction and training. Attend staff meetings when required. Assist in other areas of the Home as directed by management. Essential: 1. Genuine interest in working in a caring environment. 2. Excellent communication skills. 3. Ability to work well in a team. 4. Calm under pressure. Basic literacy and numeracy skills. 5. Must be resident in the UK with the right to work. Desirable: 1. Up to date records of mandatory training. 2. Previous experience of working in a kitchen or catering setting. Staff Wellbeing Benefits Package As a valued employee we care for you from the first day of employment. Excellent, competitive rates of pay reviewed annually. Westfield Foresight Health Cash Plan for all eligible staff Employee Assistance Programme 24/7 Advice, Counselling, and Information Line Health Club Concession Westfield Rewards (Discounts & Offers on hundreds of leading online & High Streets retailers) Your Children are covered on Westfield Core Health Benefits Free Access to Health E Hub Via Westfield Health Cover Group Life Assurance (4x annual salary, in service, death benefit) No time deduction for meal breaks Contributory Company Pension Scheme up to 5% Fantastic induction process Free training to NVQ Diploma level 5/ other recognised training for non-care staff Learning and Development Support Career Opportunities leading to Senior Management Recognised pay structure for certified training. Free Uniform Annual bonuses x 3 Long Service Bonuses (5 yrs. 8 yrs. & 10 yrs.) Care, domestic and catering staff have 6.6 weeks A/L per annum. Overtime paid at time and a half. Recognised Bank Holiday worked, paid at double time, for eligible staff. Free parking Mileage allowance for training on your days off. All employees of the Towell House Residential Home are legally responsible for all records held, created or used as part of their duties within the home to include resident, corporate and administration records whether paper-based or electronic. All such records are public and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environmental Information Regulations 2004 and the Data Protection Act 1998. Employees are required to be up to date with the homes policy and procedures on records management and to seek advice if in doubt. This Job Description Will Be Subject to Review In The Light Of Changing Circumstances And May Include Any Other Duties And Responsibilities As May Be Determined In Consultation With The Job Holder. It Is Not Intended To Be Rigid Or Inflexible But Should Be Regarded As Providing Guidelines Within Which The Individual Works. CVs NOT ACCEPTED TOWELL HOUSE IS AN EQUAL OPPORTUNITIES EMPLOYER As Regulated Facility Applicants Should Be Aware An Enhanced Access Ni Check Is Required For This Post. Applicants Should Also Be Aware A Trace On Your Access Ni Check Does Not Necessarily Disbar From Employment. Each Case Is Assessed Individually. Towell House has a written policy on the Secure Handling, Use, Storage and Retention of Disclosure information. This is available on request from Towell House. The Towell Building Trust Ltd has a written policy on the recruitment of ex- offenders. This is available on request from Towell House Skills: Excellent Literacy and numeracy skills Ability to remain calm in stressful situations excellent communication skills Benefits: No time deduction for meal breaks Free Uniform Annual bonuses x 3 Fantastic induction process Real living wage employer

Job Title: Catering Assistant Responsible To: Executive Chef Hours:35hrs per week as per Rota Rate: £13.45 Location: Towell House Residential Home, Belfast OBJECTIVE OF THE HOME: Towell House Residential Home is committed to delivering person-centered care of the highest possible standard within a holistic, loving, and homely environment. GENERAL RESPONSIBILITIES: The Catering Assistant will: Work with integrity, honesty, openness, accountability, and respect. Be aware of and adhere to policies regarding clinical governance, human rights, health and safety, and resident welfare. Support the orientation of new staff and contribute to continuous service improvement. Communicate effectively and maintain positive working relationships with colleagues. FUNCTION: The Catering Assistant is responsible for maintaining the cleanliness of the kitchen, Dining Room and all associated equipment and materials. They will assist in the preparation, cooking, and service of meals, ensuring high standards of hygiene and safety are upheld. KEY DUTIES: Secure all cleaning materials when not in use. Clean all kitchen and dining room areas including dry goods store, food prep zones, windows, ledges, fly screens, and extract filters. Assist in food preparation and cooking under the direction of the chefs. Support the service of meals to residents, including setting of Dining Rooms. Use and care for kitchen equipment appropriately. Report any equipment faults or breakdowns to the chefs. Maintain high standards of hygiene and safety at all times. Report any accidents or incidents promptly. Adhere to the Homes policies, procedures, and dress code. Participate in staff induction and training. Attend staff meetings when required. Assist in other areas of the Home as directed by management. Essential: 1. Genuine interest in working in a caring environment. 2. Excellent communication skills. 3. Ability to work well in a team. 4. Calm under pressure. Basic literacy and numeracy skills. 5. Must be resident in the UK with the right to work. Desirable: 1. Up to date records of mandatory training. 2. Previous experience of working in a kitchen or catering setting. Staff Wellbeing Benefits Package As a valued employee we care for you from the first day of employment. Excellent, competitive rates of pay reviewed annually. Westfield Foresight Health Cash Plan for all eligible staff Employee Assistance Programme 24/7 Advice, Counselling, and Information Line Health Club Concession Westfield Rewards (Discounts & Offers on hundreds of leading online & High Streets retailers) Your Children are covered on Westfield Core Health Benefits Free Access to Health E Hub Via Westfield Health Cover Group Life Assurance (4x annual salary, in service, death benefit) No time deduction for meal breaks Contributory Company Pension Scheme up to 5% Fantastic induction process Free training to NVQ Diploma level 5/ other recognised training for non-care staff Learning and Development Support Career Opportunities leading to Senior Management Recognised pay structure for certified training. Free Uniform Annual bonuses x 3 Long Service Bonuses (5 yrs. 8 yrs. & 10 yrs.) Care, domestic and catering staff have 6.6 weeks A/L per annum. Overtime paid at time and a half. Recognised Bank Holiday worked, paid at double time, for eligible staff. Free parking Mileage allowance for training on your days off. All employees of the Towell House Residential Home are legally responsible for all records held, created or used as part of their duties within the home to include resident, corporate and administration records whether paper-based or electronic. All such records are public and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environmental Information Regulations 2004 and the Data Protection Act 1998. Employees are required to be up to date with the homes policy and procedures on records management and to seek advice if in doubt. This Job Description Will Be Subject to Review In The Light Of Changing Circumstances And May Include Any Other Duties And Responsibilities As May Be Determined In Consultation With The Job Holder. It Is Not Intended To Be Rigid Or Inflexible But Should Be Regarded As Providing Guidelines Within Which The Individual Works. CVs NOT ACCEPTED TOWELL HOUSE IS AN EQUAL OPPORTUNITIES EMPLOYER As Regulated Facility Applicants Should Be Aware An Enhanced Access Ni Check Is Required For This Post. Applicants Should Also Be Aware A Trace On Your Access Ni Check Does Not Necessarily Disbar From Employment. Each Case Is Assessed Individually. Towell House has a written policy on the Secure Handling, Use, Storage and Retention of Disclosure information. This is available on request from Towell House. The Towell Building Trust Ltd has a written policy on the recruitment of ex- offenders. This is available on request from Towell House Skills: Excellent Literacy and numeracy skills Ability to remain calm in stressful situations excellent communication skills Benefits: No time deduction for meal breaks Free Uniform Annual bonuses x 3 Fantastic induction process Real living wage employer

Head of Workplace Operations -North East - Belfast About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UKs largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.Build a Career in Property with HMRC EstatesEstates is at the forefront of delivering one of the biggest property programmes and operations in the UK. We are the leading edge of Government property transformation and operational delivery.The purpose of Estates & Locations is to provide HMRC with an estate which is the right size and shape to meet both its current and future needs of our HMRC colleagues and wider Government departments who use our spaces.We are a customer centric team which exists to offer high quality, inclusive services to enable our colleagues to perform at their best by providing working environments in which they want to work.Job description Role PurposeThe purpose of this role is to manage and provide leadership and property technical guidance to the Grade 7 Heads of Estates for a defined area, typically comprising four or five regions. The Regional Teams have responsibility for the operation of Regional Centres as well as varying numbers of satellite sites which include Specialist and Transitional sites.This role is responsible for ensuring that safe and secure accommodation is provided to all our Customers, including other government department tenants. Accommodation and service provision should be addressed to specific Customer needs and should reflect those needs on a site-by-site basis but also in line with agreed SLAs and KPIs. Service provision should be constantly reassessed against Customer feedback. This delivery is underpinned by Area-based Hard and Soft FM contracts and a National Security contract.Responsibilities and TasksLine management of the Grade 7 Heads of Estates within the allocated Area, with specific focus on leadership, performance management and the achievement of property qualifications required for each role within the Regional Team. Periodically review and develop team structures within each region in line with Estates organisation design principles, managing withing FTE and budget allocations. Engagement with stakeholders and initiatives at a national level and the cascade and implementation of agreed outputs at a Regional level. Close liaison with other Area Heads to ensure consistency at a national level and the sharing of best practise. Close liaison with Operational Contract Management (OCM) & Support Services colleagues to ensure co-ordination between strategic and operational contract management. Effective risk management including the monitoring and progression of actions arising from risk assessments across your region and pan Workplace Operations. Achievement of all statutory compliance requirements across the teams collectively with each of the Heads of Estates in your region. Definition, maintenance and testing of Business Continuity plans for all sites including the identification and remediation of physical asset resilience concerns. Support HMRC Estates mobilisation and implementation of the next generation hard and soft facilities management contracts and continued transformation of HMRC Estates. Support the Heads of Estate in the resolution of issues arising within the Regional estate including developing their technical understanding of how properties operate and run. Provide assurance as required on the completion of specified tasks. Maintain a safe working environment across all sites addressing all health and risks. Attend all appropriate governance forums. Support the principles of Customer Service Excellence Budgetary accountability and the management of allocations Person specification Specialist Knowledge and Experience Although this role will have overall management responsibility for a group of Estates Teams, comprised of members each of whom is a specialist in their field, the leadership and customer focus credentials of the post holder are equally important to a broad range of Estates and building-related experience. Specifically, the post holder should be able to provide recent relevant experience in;Strong leadership and people management, demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level. Conversant with operating Building Management and Environmental Management Systems A proven track record of operating at a strategic level delivering Estates Services across complex sites A proven track record of excellent financial management An experienced senior Estates professional with experience of managing a multi-disciplinary team Proven track record of analysing and resolving problems, developing opportunities and implementing innovate solutions/approaches Able to demonstrate personal self-development and development of team Demonstration of high performing team work, implementing initiatives and working on own judgement and decisionsManagement of People. The post holder will lead a multi-disciplinary group of Estates teams and provide clear and effective leadership, develop the teams capability to a higher professional level and ensure succession planning and talent management, addressing under performance as necessary.Line manage the Grade 7 Heads of Estates within the Area. Lead on the recruitment and the selection of the team when required, to ensure the team are qualified and experienced Ensure the team is properly managed and their performance reviewed, and the team is developed in their roles Effective, timely communication across all the team. Ensure effective communications across the whole of the Estates team. Be responsible for driving continuous improvement and customer relationship management across the Estates team. Essential Criteria Qualifications and MembershipsChartered Member of Institute of Workplace and Facilities Management (CIWFM) - as a minimum Learning RequirementsEssential to develop towards If not already held, you must be willing to obtain chartered member status of IWFM within 18 months either via the experience route or Level 6 IWFM qualification routeway. Working Pattern Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cant guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.Additional Security Information This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearanceTransitional Sites For more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stageLeeds Location. Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.Behaviours Well assess you against these behaviours during the selection process:Managing a Quality Service Working Together Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.How to Apply As part of the application process, you will be asked to provide the following:A name-blind CV including details of your job history, giving a brief summary of what you delivered and any key achievements in each role and any qualifications. A 750-word personal statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert Sift In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.Interview During the panel interview, you will be assessed on Experience, Behaviours and Strengths.Evidence of Experience: During the panel interview, your Experience will be assessed in the form of a presentation to assess your knowledge and suitability for the role. You will be asked to prepare a 5-minute presentation, further details regarding the presentation will be provided should you be invited to interview. This is an example of a strengths-based question. "It is often said that the customers needs should come first. To what extent do you agree or disagree with this statement?"There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.Interviews will take place via video link.Sift and interview dates to be confirmed.Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date). To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.The HMRC app can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Intelligence Case Manager - Belfast - Carne House About the job Job summary Discover what its like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.You will be joining Risk & Intelligence Services (RIS) which is part of the nationwide Law Enforcement arm of HMRC. We pursue criminals, fraudsters and smugglers who attack the UK Exchequer, and build intelligence packages for criminal prosecutions, using office-based activity and operational work, including surveillance. We also work with our colleagues in Civil Recovery to use all the tools at HMRCs disposal to prevent and detect serious organised crime. Depending on the location(s) applied for, roles are available in Intelligence Development Operations (IDO) and/or Intelligence Tasking & Coordination (ITC) commands. All the roles include office-based activity and operational work, which can include surveillance or attending seizures at borders and inland. Are you energised by challenging, high stakes work where your decisions truly matter? Do you thrive in unpredictable situations where quick thinking, sound judgement and resilience are essential? This role offers a rare blend of analytical, operational and people leadership responsibilities - ideal for someone who is naturally curious, confident under pressure, and motivated by protecting the UK from serious organised crime. Youll use your experience to identify threats, gather intelligence, and shape cases that directly influence complex criminal investigations. If you are adaptable, detail focused, and comfortable working in a fastmoving environment, youll find this role both rewarding and impactful. Job description This role combines intelligence development, operational activity and leadership. You will manage and support a small team, ensuring the safe, effective and compliant delivery of intelligence work. You will draw upon your operational experience, communication skills and professional judgement to navigate sensitive, time critical and sometimes challenging situations. Key Responsibilities Youll play an important role within a team and work closely with other teams based in the same location and, on occasion, across the country. Youll be joining our team of around 11 colleagues. Your key responsibilities will include: Line-managing and developing a small team of intelligence officers, assuring their professional performance, ensuring their development and learning, and supporting their wellbeing through personal development conversations, assurance, role-modelling behaviours and addressing issues. Leading the production of high-quality intelligence products. This may include: developing intelligence packages enabling partners to complete criminal and civil investigations; progressing projects delivering insight to inform strategic and tactical responses; coordinating intelligence nationally on a specific risk such as tobacco or alcohol; debriefing and targeting seizures of illicit goods and criminal finances. Planning conducting and directing operational intelligence deployments which could include covert surveillance, taking witness statements or attending domestic and international ports. Working closely with partners within HMRC and across law enforcement in the UK and overseas and handling challenge or confrontation professionally. Preparing, assuring or authorising regulatory applications such as Production Orders, Directed Surveillance Authorities, GDPR requests and interception requests at the frontier. Performing the role of Disclosure Officer, ensuring the proper handling of sensitive and legally significant material to HMRC and legal standards. Producing material meeting legal and regulatory standards including internal HMRC standards, inspection by external bodies such as Investigatory Powers Commissioners Office (IPCO), and examination by courts in criminal justice proceedings involving written and verbal testimony. Undertaking training to act as a Practical Training Officer (PTO) to develop trainee intelligence officers across RIS Intelligence. Additional InformationPlease note that there are 3 roles available for Gartcosh, 2 roles available for Manchester and 1 role available for each of the following locations, Belfast, Birmingham, Cardiff, Croydon, Leeds, Newcastle, Nottingham and Stratford. Person specification You will be someone who: Can lead the development of intelligence products and line manage staff in a criminal justice role. Demonstrates strong situational awareness, judgement and personal integrity. Is adaptable, tenacious and committed to continuous learning. Pays close attention to detail and maintains a high standard of recordkeeping and legal compliance. Is prepared to travel and work away from home, within the UK and occasionally overseas, including overnight stays. Balance operational demands, detailed analysis and leadership responsibilities with confidence and integrity. You must be resilient, organised and comfortable working at pace in situations where priorities shift quickly. You must be fully aware this role includes: Physical demands: This role involves regular physical activity and requires a good level of mobility and fitness. Flexible attendance: Youll need to work flexible patterns to meet operational demands, which may change at short notice. Driving requirements: You must be willing and able to drive long distances alone, including to unfamiliar locations, during the day or night. (Driving while conducting surveillance is not required.) Understanding Flexibility Payments: You must read and understand the information provided about Flexibility Payments before applying. Safety & fitness training: You will be required to complete regular Public and Personal Safety Training (PPST), which involves physical activity such as jogging, stretching, movement exercises, self-defence and restraint techniques. You must be able to take part fully in this training. Essential Criteria To be considered for this role, your application must demonstrate all the following: E xperience: Experience of criminal intelligence or criminal investigation within a law enforcement or similar environment. Working Knowledge of Relevant Legislation: Sound up-to-date knowledge and understanding of relevant criminal justice procedures including the Regulation of Investigatory Powers Act (RIPA 2000), Investigatory Powers Act (IPA 2016), the Police Act 1997, Criminal Procedures and Investigations Act (CPIA 1996), the Police and Criminal Evidence Act (PACE), Customs & Excise Management Act 1979 and Proceeds of Crime Act 2002 or jurisdictional equivalents. Driving Licence - A Full UK driving licence is required. Please see details as stated within the advert for a Mandatory licence. Qualifications - Please see qualification details as stated within the advert for Mandatory qualifications. Additional Requirements for Former RIS or FIS staff and OGD & LEA Applicants You will be offered a place on the Accelerated Pathway which is an abridged version of HMRCs Operational Intelligence Course (OIC). The purpose of the Accelerated Pathway is to refresh your previous HMRC training, or align your PIP2 accreditation, with HMRC content and procedures without completing the full OIC and its associated Trial Assessment Period. The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX). If successful at application, we will give you the planned training dates where possible, and you must be available for the full duration. Prebooked leave may not to be accommodated due to course availability and capacity. Managers and trainers will assess your skills and set any required upskilling. They will review your performance through discussions and evidence from your duties. Upon completion of the Accelerated Pathway, you will be awarded the Counter Fraud Intelligence Specialist Award from Northumbria University. This is a cross-government recognised qualification. We recognise that returning RIS and FIS Officers, and external OGD and LEA Officers will require some additional upskilling, and we will provide support to regain or attain HMRC Authorised Officer status. However, we will not offer the full OIC (10 weeks) and subsequent TAP (12 months) which are only offered to trainees new to law enforcement. The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances. Flexibility Payments Understanding and acceptance of the flexibility required, including on call duties, short notice changes and some evening/weekend working. This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. Note: Payment of FP is dependent on successful completion of role specific training, and you will move to Level 2 FP eligibility in stages (see the attached document for details). FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Please note: You will need to work additional hours above and beyond a normal working pattern including: Short notice changes to working patterns Some evening, weekend or bank holiday work A pre rostered on call pattern (1 week in 4) You will be financially compensated for these additional hours at the annual rate of at the rate of £15,300 (for London pay scales) or £14,400 (for National pay scales). This payment is known as Flexibility Payment Level 2 (FP2), and it is paid in addition to your salary - please see the attachment and further details below. Flexibility Payments (FP) for returning RIS & FIS colleagues and OGD and other LEA candidates during training: You will receive FP at Level 1a one month after you take up duty until you achieve "Authorised Officer" status This will be achieved at successful completion of the Accelerated Pathway and we are satisfied with your performance You will then move to FP Level 2 Flexibility Payment rates: The attendance requirements of each FP level and associated payment values can be found in the FP attachment. If you are unsure of any of the criteria above, please email the RIS Recruitment Service via the email address at the bottom of the advert. NOTE: If you currently receive the Flexibility Payment and it includes Transition Protection and/or a Maintained Pension Value, moving to a new role may affect your payments. Details of the current Flexibility Payment can be found in the attached document. Transitional Sites For more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage.Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.Licences Driving Licence At the time of application, you must hold a full valid UK driving licence and be willing to drive official vehicles. We recognise that some people cannot drive due to a disability or underlying health condition and may be unable to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.Qualifications You must hold one of the following qualifications or accreditations. Your eligibility will depend on which route (A-D) applies to your background :- A - current Risk & Intelligence Service RIS staff - You must have Successfully completed the RIS Operational Intelligence Course (OIC) or its precursor, and passed the Training Assessment Period (TAP) staff. B - Current Fraud Investigation Service (FIS) - You must have one of the following: Completed Criminal Investigation Foundation (CIF) training or precursor and passed the TAP, or Completed the Counter Fraud Investigator Apprenticeship (Level 4). C - Former RIS or FIS staff - You may apply if: You previously worked in criminal intelligence or criminal investigation within RIS or FIS, and You successfully completed the relevant RIS or FIS training described in Options A or B at the time you held those roles. D - Other Law Enforcement Agencies (LEA) or Other Government Departments (OGD) - You must satisfy all the following: Have obtained and hold a valid/active PIP2 accreditation (College of Policing Professionalising Investigative Practice Level 2). Currently work in law enforcement or have recent LEA experience, with active/valid PIP2 status. Note: OGD/LEA applicants must provide valid PIP2 certification at preemployment stage. Failure to do so will result in withdrawal of the offer.Behaviours Well assess you against these behaviours during the selection process:Leadership Making Effective Decisions Delivering at Pace Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.How to Apply As part of the application process, you will be asked to provide the following:A name-blind CV including your job history and previous experiences with no more than 500-words resulting in information you believe is important not being assessed. Text exceeding this limit will not be reviewed. You should include: details of the role/s and dates held for and a summary of the duties undertaken that meet the Essential Criteria 1. your working knowledge of relevant legislation to meet Essential Criteria 2. Within the qualifications box give a clear confirmation that you meet the qualification requirement A, B, C, or D by stating "I confirm that I meet Qualification Route A, B, C or D, and have provided the relevant training or experience to evidence this". A 500-word Personal Statement in response to the two questions listed below. Use your examples to clearly demonstrate how you meet the requirements of the role. QUESTION 1 - Can you provide evidence of your ability to plan, lead and deliver an intelligence product, such as an intelligence development operation, strategic insight project, or intelligence coordination/targeting/debriefing activity ? QUESTION 2 - How have you demonstrated leadership through role modelling professionalism, developing others, supporting colleagues, or raising standards. Further details around what this will entail are listed on the application form.Sift In the event of a large number of applications being received, an initial sift may be held on CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.Interview During the panel interview, you will be assessed on Behaviour based questions and also Strength based questions. This is an example of a strengths-based question"It is often said that the customers needs should come first. To what extent do you agree or disagree with this statement?"There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.Interviews will take place via video link. Sift and interview dates to be confirmed.Appointments Offers in Gartcosh, Manchester, Stratford, Croydon, and Cardiff, will be made immediately after interview. Offers in Belfast Leeds, Newcastle Nottingham and Birmingham. will be made from the reserve list over the next 12 months as they become available.Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date). To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.The HMRC app can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid Working At HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.Technical Support If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days.Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UKFeedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Senior Service Designer - Belfast About the job Job summary Discover a career in your hands at HMRC. Whether youre seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.HMRC is looking for a passionate Senior Service Designer, who can champion user-centred design across our department. Working as part of the HMRC Guidance Team in our new Customer Experience Directorate, youll help shape user experiences that impact millions of people and make sure our services meet user needs.Our team are responsible for designing HMRCs GOV.UK guidance and internal guidance products. These products play a vital role in helping people access digital services, meet their tax obligations and get targeted financial support. Were looking for a Senior Service Designer to join us so we can continue to make sure were designing the best possible experience for our users.This is an opportunity to make a real difference and help simplify the tax system for everyone. Youll be part of a user-centred design community thats breaking the mould of traditional government work. And youll work in a supportive environment with plenty of opportunities to learn, grow and thrive. If this sounds like the sort of thing which excites you, this is the job for you.Job description HMRCs services are complex, youll need to enjoy tricky problems and thinking about how content, services, processes and policies connect across end-to-end journeys to help users achieve their goals. Millions of people have to use our services, which means we need to design for a range of complex needs and outcomes. Youll need to be curious about who will use our services, as well as how:they will interact with them their experiences can be improved and tested through user-centred design Alongside working on complex design projects, youll also be a member of a developing service design community. This community provides a safe space to test out design ideas and offers support to other service designers to attain the best possible outcomes.Person specification As a Senior Service Designer, you will:provide service design expertise across complex user journeys develop user-centred experiences that meet user needs and fulfil business outcomes shape the Service Design function in the team based on best practice from the wider Service Design profession use and promote best practice and standards to design usable and inclusive experiences consistent with the rest of government and HMRC analyse pain points and failure points within the user experience and create recommendations to address any issues identified map current user journeys and design service blueprints for new or improved experiences or processes across multiple channels effectively communicate complex information and ideas using sketches, scenarios, diagrams, maps, prototypes, and written narratives for multiple audiences build collaborative relationships within multidisciplinary teams and with senior stakeholders across the organisation effectively use facilitation skills with teams and stakeholders to build a shared understanding of problems to be solved, work through challenges and enable design-led decision making You will also be expected to:line manage, coach and mentor Service Designers - providing them with guidance, support, constructive feedback and design direction lead peer review sessions with other profession members to make sure service design standards are upheld across the organisation actively participate in the HMRC and cross-government design communities by leading community sessions and supporting initiatives seek out opportunities for learning and improvement by getting feedback from your colleagues and the business Essential Criteria: You will already have considerable experience and understanding of:designing large or complex services that meet user needs and organisational outcomes, across all channels using user research and data to understand user needs, identify and understand problems, inform design decisions and influence stakeholders clearly and effectively communicating complex information and ideas, using things like sketches, user journeys, diagrams, maps, prototypes, and written narratives planning and facilitating workshops with senior stakeholders across organisational boundaries, end users and/or internal users engaging and collaborating with teams and stakeholders in a variety of ways to build a shared understanding of problems to be solved, work through challenges and facilitate design-led decision-making Desirable Criteria: working with the Government Service Standard, Service Manual and Design System experience of leading, managing, coaching or mentoring people Additional Location information - Transitional sites: For more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. Trinity Bridge House, Salford - moving to an alternative office in Manchester / Salford. You will be given more information about what this means at the job offer stage.Leeds Location: Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.Technical skills Well assess you against these technical skills during the selection process:Evidence-based design Designing strategically Designing together Leading design Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.How to Apply As part of the application process, you will be asked to provide the following:A name-blind CV, to include your Job History, Previous skills/experience and Qualifications. A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Please give clear and specific examples of what you have done personally and the impact it has had. We recommend using a STAR format - focusing on the situation, task, action and result. Please also provide a statement (max 250-words) for the Desirable Criteria, if applicable to you, on your application form. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form.Sift In the event of a large number of applications being received, an initial sift may be held on the CV.At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.Interview During the panel interview, well ask you questions that let you demonstrate your experience and technical skills.Senior Service Designers in HMRC are part of the Service designer - Government Digital and Data Profession Capability Framework. You will be assessed against four skills from the Senior Service Designer role: Evidence-based design Designing strategically Designing together Leading design You will also be asked to prepare and deliver a 10-minute presentation relating to one of these technical skills. Further details will be provided in advance of the interview.Interviews will take place via video link (Microsoft Teams).Sift and interview dates to be confirmed.Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date) To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.The HMRC app can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account:Download the free HMRC app from the App Store or Google Play store.If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account.Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment Team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.Technical Support If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkers This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Project Manager Tier 2/Tier 3 - Belfast About the job Job summary Discover what its like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.HMRC is one of the UKs largest Government Departments and one of the countrys biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect over £500 billion each year from more than 50 million customers, helping to fund vital public services.At HMRC, we are committed to creating a great place to work for everyone - an inclusive and respectful environment that reflects the diversity of the society we serve.The Counter Criminal Capabilities (CCC) Programme will modernise HMRCs investigative capabilities through a variety of projects, intended to mitigate escalating threats from organised crime exploiting advanced technologies such as encryption, and enhancing our response to cyber-crime. Examples of the projects in scope of the programme include:Maintaining Access to Criminal Intelligence (including oversight of secure estates reconfiguration, open-source research tooling, eDiscovery, covert capabilities, IoT exploitation). Modernised investigation management (automation, GDPR-compliant systems)The programme budget is c.£150m over 3 years and the key programme outcome is to protect £1.7bn of HMRC revenue by the end of FY29/30. Job description As a Grade 7 Project Manager within the Counter Criminal Capabilities programmes, you (and a small team of direct reports) will be responsible for managing delivery of a range of Official Sensitive, Secret and Top Secret projects covering a wide range of outputs including IT Service delivery, and Estates changes.The project delivery will provide key digital services and optimised estate, essential to providing continued operational functionality for all HMRC Fraud Investigation Service Covert Operations and Data Exploitation (FIS CODE) staff. This is an in-flight Programme and the projects are already underway, meaning you will need to be able gain a quick understanding of delivery progress and stakeholders.You will be responsible for applying proportionate governance, managing risk and assurance, and ensuring delivery achieves agreed outcomes and benefits in line with HMRCs Project Delivery standards and lifecycle. You will work closely with senior stakeholders, multidisciplinary teams, and delivery partners, acting as a trusted delivery lead and role model for professional standards within the Project Delivery Profession.Person specification A typical day may involve:Leading end to end delivery of complex projects or programme workstreams. Establishing and maintaining proportionate governance, controls, and assurance. Managing budgets, risks, issues, dependencies, and benefits. Engaging and influencing senior stakeholders to support delivery decisions. Using data and performance insight to forecast outcomes and manage delivery confidence. Supporting and developing project delivery capability across teams. Professional Standards & Development - You will be part of HMRCs Project Delivery Profession and will be expected to work in line with HMRC Project Delivery standards and governance. You will be supported to achieve and maintain Government Project Delivery Accreditation, aligned to your role and level, as part of your ongoing professional development.Essential Criteria: Candidates must demonstrate:Significant experience delivering complex projects or major workstreams, using recognised project delivery frameworks and lifecycle controls. Strong knowledge of project governance, assurance, and risk management, including the application of standards and proportional controls. Proven experience managing budgets, resources, risks, and dependencies in complex delivery environments. Ability to engage, influence, and challenge senior stakeholders, supporting effective decision making. Experience using delivery data and performance insight to monitor progress, forecast outcomes, and manage delivery confidence. Additional Security Information This role requires the successful candidate to hold or willing to obtain DV security vetting. Transitional Sites Information If your location preference is for the following site, its important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage.Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.Behaviours Well assess you against these behaviours during the selection process:Leadership Communicating and Influencing Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to Apply As part of the application process, you will be asked to provide the following:A name-blind CV including your job history and previous experiences of up to your last 3 roles with no more than 100 words per role. A 750-word Personal Statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. Further details around what this will entail are listed on the application form.Sift In the event of a large number of applications being received, an initial sift may be held on the CV.At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.Interview During the panel interview, your experience will be assessed and you will be asked behaviour-based questions to explore what you enjoy and your motivations relevant to the job role. Interviews will take place via video link. Sift and interview dates to be confirmed.Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date). To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.The HMRC app can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account.Merit List After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.Additional Security Information Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Developed Vetting (DV) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for DV is 10 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkers This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Project Manager Placement Programme - No Experience Required Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Step 2 - Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. Step 3 - Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. Guaranteed Job Placement At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply

Cyber Security Trainee Placement Programme Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme into top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Job Guarantee - How does it work? Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure an entry level IT job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning. Students are able to start the training with a deposit of around £190 and finance the remaining balance over 12 months interest free. This means many students finish the courses and find a placement within the term of the finance agreement. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£24-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £24K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch

Salary: £28,476 - £31,640 per annum (pro-rata £22,780 – £25,312) Hours: 30 hours per week Contract Type: Permanent Job Type: Part time Location: Home-based (UK, with regular meetings in Belfast) We speak up for all who cycle to make sure it’s a safe and easy choice for everyone to travel, explore and have fun. We are almost two years into our ambitious organisational strategy, and this is an exciting moment to join Cycling UK as our Northern Ireland Advocacy and Development Lead. As our Advocacy and Development Lead you will be Cycling UK’s representative in Northern Ireland. You will be responsible for exploring and developing opportunities for delivery work in Northern Ireland, with support from colleagues from the Behaviour Change, Business Development and Commercial teams. The scope of the Northern Ireland Advocacy and Development Lead role is wide-ranging, touching on campaigns, policy, public affairs and business and programme development. You will seek out, establish and nurture relevant relationships and partnerships, with support from colleagues across the charity. You will be the face and voice of Cycling UK in Northern Ireland, helping to raise our profile, improve our reputation, increase our influence and help deliver a broad range of the charity’s strategic objectives. We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too. But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria. The role is home-based in the UK, with regular meetings in Belfast and occasional travel to other parts of the UK as required. Applications close at 9:00am on the closing date shown. Benefits 27 days holiday plus bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits. You may have experience in the following: Advocacy Lead, Policy and Campaigns Lead, Public Affairs Manager, Development Manager, Programme Development Lead, Charity Advocacy Manager, External Affairs Manager, Campaigns and Policy Officer, Cycling Advocacy Officer, Transport Policy Manager, Active Travel Lead, Community Partnerships Manager, Stakeholder Engagement Manager. REF-(Apply online only)

Trainee AI Engineer - No Experience Needed! Ready to launch a future-proof career in AI - even if you have zero experience? We’re looking for ambitious individuals ready to break into the world of artificial intelligence and data science. Our industry-leading AI Traineeship is designed to take you from complete beginner to a highly employable Junior AI Engineer, with full training provided and a guaranteed job offer (£25K-£45K starting salary) within 20 miles of your location. Whether you're working full-time, part-time, or currently unemployed, our flexible, self-paced program allows you to train around your lifestyle and be job-ready in as little as 6-12 months. How it works - your journey to AI success Step 1: Discover AI Start your journey with our beginner-friendly mini-course bundle. Explore the fundamentals of AI through interactive videos, presentations, and quizzes - all accessible anytime, anywhere, through our easy-to-use online platform. Step 2: Full-Stack AI Mastery Dive deeper with in-demand technical skills including Python programming, data handling, machine learning, and version control with Git and GitHub. You’ll work on hands-on mini projects that mirror real-world challenges, helping you build confidence and a strong portfolio as you learn. Step 3: Get Certified Prepare for and earn your Microsoft AI-900: Azure AI Fundamentals certification, an internationally recognised qualification that proves your knowledge and boosts your credibility with employers. Step 4: Real-World Projects Showcase your new skills with two industry-based, practical projects assigned by your personal tutor. These projects are designed to give you real, portfolio-worthy experience, making you stand out to employers from day one. Your guaranteed future After completing your training, you'll be placed in a Junior AI Engineer role with a guaranteed starting salary of £25K-£45K. We work with top employers across the UK to ensure you get matched with a role close to home. We guarantee a job offer upon completion or 100% of your course fees refunded. We’re proud to have helped over 1,000 people each year transform their careers. Explore our success stories on our website and see what your future could look like. At a one off cost of £990, or a deposit of £149 followed by 10 interest free monthly instalments of £124, this represents a great opportunity to start a rewarding career in Ai and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Ready to future-proof your career? If you’re passionate about tech and ready to break into one of the fastest-growing industries in the world, apply now. One of our friendly advisors will be in touch to guide you through the next steps. ‘Please note that this is a training course and fees apply

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

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Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Most research studies are conducted remotely at home, though some may be in-person. If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities — this is your chance!.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

We're currently looking for individuals across the country to take part in online paid research, including remote focus groups, product trials, and consumer studies. Most research studies are conducted remotely from home, though some may be in-person. Comfort participating in remote, online studies.

Forklift Operative/Warehouse | Newtownards | £17.Staffline Ireland is currently seeking a nightshift warehouse operative to join our client, a leading dairy manufacturer, on an initial temporary basis at their site in Newtownards.Role: Reporting to the Shift Supervisor you will be responsible for t

Forklift Operative/Warehouse | Newtownards | £12.Days) Staffline Ireland is currently seeking a dayshift forklift/warehouse operative to join our client, a leading dairy manufacturer, on an initial temporary basis at their site in Newtownards.Role: Reporting to the Shift Supervisor you will be resp

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Parkmanor Oaks Care Home, based in Dunmurry, Belfast, is currently recruiting for a Relief Housekeeping Assistant. Macklin Care Homes is an Equal Opportunities Employer. Hourly Relief Housekeeping Assistant - Parkmanor Oaks Can you make a real difference in the lives of others? At Macklin Care Homes

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Our Ladys Care Home, based in Belfast, is currently recruiting for an experienced Assistant Chef/Cook on a relief basis. It is Macklin Care Homes' Policy that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to disclose all criminal c

This is a vital role within the Home, working as a team to support the nursing staff in providing care to the social, emotional, and physical needs of the residents, in line with the Patient Charter of Rights, and under the Nursing Home Minimum Standards. We are currently recruiting Care Assistants

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We are currently recruiting Residential Care Assistants to join our friendly, caring, and progressive Our Lady's Care Home, based in Belfast. This is a vital role within the Care Home, where the successful candidate will provide high-quality care to the social, emotional, and physical needs of the r

We are currently recruiting Care Assistants (Dayshift) to join our friendly, caring, and progressive Our Lady's Care Home, based in Belfast. This is a vital role within the Home, working as part of a team to support the nursing staff in meeting the social, emotional, and physical needs of residents,

As per the Access NI Code of Practice, Macklin Care Homes also has a policy on the secure handling, use, storage, and retention of disclosure information. It is Macklin Care Homes' Policy that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the

Required Criteria Evidence an understanding of and respect for the needs of older people Willing to undertake appropriate training as required Awareness of health and safety practices within a working environment Proficiency in understanding, communicating and writing in English to level required by

We are currently recruiting Female Care Assistants (Dayshift) to join our friendly, caring, and progressive Parkmanor Oaks Care Home, based in Dunmurry, Belfast. This is a vital role within the Home, working as a team to support the nursing staff in providing care to the social, emotional, and physi