Receptionist - Yauatcha Soho
9 days ago
City of London
Yauatcha Soho, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an enthusiastic, positive and guest-focused Restaurant Receptionist to join our team. This is an exciting opportunity to work in a fast-paced, high-quality hospitality environment, delivering exceptional guest experiences while developing your skills within a world-class, globally recognised brand. Key Responsibilities • Provide a warm, professional and engaging welcome to all guests, creating a positive first impression., • Manage reservations and guest flow using SevenRooms, ensuring accuracy and efficiency at all times., • Coordinate seating arrangements in collaboration with management and service teams., • Manage the coat check desk, maintaining organisation, security and a welcoming environment., • Handle guest enquiries in person, by phone and digitally with confidence and professionalism., • Maintain impeccable presentation standards across the reception and entrance areas., • Support smooth day-to-day restaurant operations while maintaining brand service standards., • Work collaboratively with front-of-house teams to deliver seamless guest experiences., • Follow all health, safety and compliance procedures relevant to the role. What We’re Looking For • Previous experience in a Receptionist or Host role within a fast-paced hospitality environment; luxury venue experience is advantageous., • Experience using SevenRooms or similar reservation systems preferred., • Passion for delivering exceptional guest experiences with a naturally friendly and welcoming approach., • Impeccable personal presentation and strong interpersonal skills., • Excellent command of English, both spoken and written., • Ability to remain calm and professional under pressure., • Positive attitude with strong organisational skills and attention to detail., • Flexibility to work full-time shifts, including evenings and weekends., • Proof of eligibility to work in the United Kingdom. Benefits • Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway., • We’ve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance., • Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day., • Share the Experience: Earn up to £750 through our Refer a Friend scheme., • Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service., • Grow With Us: Training, development and international career opportunities., • Giving Back: Charity, community and sustainability initiatives., • Everyday Essentials: Meals on duty, uniforms, pension and holidays included., • Time to Recharge: 28 days’ holiday (increasing with service).