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This opportunity is based at our Battersea Old Windsor centre, working every weekend plus one weekday. This pattern is ideal for someone who wants meaningful, regular work that still leaves space for study, family life, or other part-time commitments. As the first point of contact for people reaching out for support from Battersea, you will answer enquiries on our intake lines, offer clear guidance on our policies, and provide supportive, empathetic customer service. You will help schedule animals coming into our care, ensuring we have the information we need before they arrive, and welcome them on-site by settling them into kennels and recording key behavioural and medical details. You will also play an important role in operating our Lost Dogs line, helping reunite pets with their families both within and beyond Battersea. This opportunity is well suited to a compassionate individual with strong customer service skills, looking for a meaningful weekend-based role with purpose. The right candidate will demonstrate: • Proven history of delivering excellent customer service skills and demonstrable experience of dealing with customers in difficult circumstances., • Proven experience of working with dogs of different sizes and ages., • Proven experience of taking and communicating difficult decisions, using sound judgement and a diplomatic approach., • Experience in a fast-paced environment with the ability to prioritise effectively., • Ability to demonstrate understanding of communicating with vulnerable people on a regular basis and consideration for safeguarding protocols., • Proven experience of working constructively and collaboratively with colleagues from different teams as well as experience of working and communicating with multiple external stakeholders., • IT literate with good experience of MS Office and other relevant IT systems as appropriate for the role., • Ability and motivation to deliver high quality work with minimum supervision.

Looking Operation Manager for a luxury in Windsor temporary contract Location: Remote / London-based meetings prior to the event. Must be available in person in Windsor on 14, 15, 16 and 17 July 2026. Contract: Immediate Start – 17 July 2026 About the Event We are delivering a luxury salon and wellness experience as part of a large-scale South Asian wedding celebration in Windsor. The wedding will host approximately 350 guests, with over 200 beauty and wellness services being delivered across the event. Services include hair styling, makeup, grooming, wellness treatments, massages and spa experiences for wedding guests and VIP attendees. We are looking for a highly organised Salon Operations Manager to support pre-event planning and oversee the smooth running of the salon operation during the event days. Key Responsibilities • Work alongside the Event Director to coordinate all salon operations from pre-production through to event completion., • Maintain accurate records of guests, bookings, suppliers and talent teams (hair stylists, makeup artists, therapists and wellness professionals)., • Track talent recruitment, confirmations, profiles, contracts and schedules., • Send contracts, collect documentation and ensure all talent information is complete and up to date., • Maintain booking schedules and allocation of guests to artists and therapists., • Act as the main point of contact between guests and talent teams during the event., • Manage booking changes, cancellations, rescheduling requests and last-minute adjustments., • Ensure all talent arrive on time, are briefed correctly and have the information required to perform their services., • Monitor timelines, appointment schedules and operational deadlines throughout the event., • Prepare regular status updates and maintain accurate spreadsheets and reports., • Assist with guest flow, VIP guest coordination and service allocation., • Troubleshoot issues quickly and professionally while maintaining a high-end guest experience., • Support the Event Director in ensuring smooth day-to-day operations across all four event days.