University Guarantor Officer (SS13644) - Bath, BA2 7AY
2 days ago
Bath
Campus Services are looking for a University Guarantor Officer to play a key role in delivering and developing our in-house Guarantor Scheme. This service provides essential support for eligible students seeking private rented housing and helps ensure they can secure suitable accommodation while the University maintains responsible financial oversight. For more information on the department, including benefits see ___ This is a part time position, working 18 hours over 4 days (4.5 hours per day) About the role As our University Guarantor Officer, you will: • Implement and manage the day-to-day operation of the Guarantor Scheme, ensuring applications are processed efficiently and accurately., • Provide clear, accessible advice to students eligible for the University guarantor scheme, on their responsibilities, rights and obligations., • Offer early intervention support for students on the scheme at risk of rent arrears, working with Student Money Advice and other support services to ensure students receive financial guidance and hardship support where needed., • Liaise with landlords and letting agents validating tenancy and compliance documentation and supporting positive, solution-focused communication., • Monitor financial exposure, track arrears, and contribute operational data to support forecasting, reporting and wider accommodation planning., • Ensure all processes comply with relevant housing legislation, consumer protection standards, and data governance requirements., • Support continuous improvement by identifying process enhancements, maintaining guidance materials, and contributing to training and system testing. About you We’re looking for someone with solid experience in student support, housing, customer service or a similar administrative environment, who is confident interpreting tenancy documents and navigating key private-rental processes. You’ll be highly organised, able to stay calm under pressure, and skilled at prioritising during busy periods, all while maintaining exceptional accuracy and attention to detail. Clear, confident communication is essential, as you’ll work closely with students, landlords and colleagues, translating complex information into clear, accessible guidance. While not essential, it would be an advantage if you bring knowledge of housing legislation, guarantor responsibilities, consumer rights, or experience within higher education or accommodation services. An understanding of compliance, risk monitoring, financial processes or service-improvement work would also be highly valued. Further information This is a part time role (18 hours per week). For an informal discussion regarding the role please contact Hannah Rutt at We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the ___. an accredited ___; ___, committed to ___. We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: • Free counselling services through Health Assured, • Cycle to work scheme, • Electric vehicle salary sacrifice scheme, • Staff discount at Team Bath gym, • Staff discounts on postgraduate tuition fees, • Staff discount on language courses, • Generous employer contributory pension schemes, • Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance, • A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more, • Free entry to the Holburne Museum in Bath, • Local discounts and more, • A ___, • An excellent reward package that recognises the talents of our diverse workforce Closing Date: 28 May 2026 Department: Management, Specialist and Administration Salary: £31,236 to £37,694 Pro Rata Per Annum