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Patient service manager jobs in United Kingdom

  • Dental Nurse Assistant
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    Dental Nurse Assistant
    1 day ago
    £14–£15 hourly
    Full-time
    London

    Trainee Dental Nurse – No Experience Needed Job Type: Full-Time, Permanent Location: Multiple practices with excellent transport links Looking to start your career in dental nursing? Join a team that will support, train and inspire you every step of the way. We are a welcoming, modern dental group committed to delivering outstanding care to every patient. Our practices are designed to help people feel at ease from the moment they walk in, and we believe in building real connections with our patients to improve their experience, confidence, and oral health. Now we’re looking for enthusiastic individuals who want to start or continue their journey as a Trainee Dental Nurse. Whether you’ve already started your dental nursing course or are completely new to the profession, we’d love to hear from you. What We’re Looking For: • Proof of enrolment (or enrolment letter) for a GDC-approved dental nurse course, • Eligibility to work in the UK (including National Insurance number), • Willingness to begin or continue Hepatitis B vaccinations, • Enhanced DBS check (or willingness to obtain one), • Basic understanding of infection control and decontamination, • Organised and reliable – able to assist with patient records, notes, and admin, • A team player who is calm under pressure and eager to learn, • Comfortable helping with reception and front-desk tasks when needed, • No previous dental experience is required – full training will be provided. What You’ll Be Doing: • Supporting dentists during patient treatments, • Ensuring treatment rooms are clean, safe and well-stocked, • Helping patients feel comfortable before, during and after appointments, • Managing instruments, materials and stock, • Learning valuable clinical and patient-care skills as you train What You’ll Get: • Full support and training in a friendly, professional environment, • Access to ongoing development opportunities once qualified, • Health and wellbeing benefits, including Employee Assistance Programme and virtual GP, • Up to 30 days of annual leave with service (plus bank holidays), • Discounts on gyms, restaurants, retail and more

    Immediate start!
    No experience
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  • Clinical Associate
    Clinical Associate
    8 days ago
    Part-time
    London

    About us Hesta is creating a new benchmark in women’s health, delivering exceptional care at every life stage. As we advance towards this goal, we are committed to closing the women’s health gap, beginning with pregnancy and postpartum as our initial focus. 75 million years of women’s lives are lost every year due to poor health or early death. This gap limits potential, drives inequality, and reflects a healthcare system that wasn’t built for women. We are changing that. Hesta is building a new model of women’s healthcare, and our first mission is to reimagine care for mothers through compassionate care, clinical excellence, and technology. The Opportunity We’re looking for a GMC-registered doctor (post-F1 or equivalent) to join us as a Clinical Associate, with a primary focus on clinical reporting, data insight generation, and product development. Join us at the forefront of a new era in healthcare, where clinical excellence meets product development, agentic technology, and real-world delivery. As a Clinical Associate, you’ll operate at the intersection of medicine, technology, and systems design. You’ll use your clinical reasoning to shape how intelligent, agent-driven tools support care, working closely with product and engineering teams to build solutions that are not only innovative, but safe, effective, and deeply aligned with regulatory standards. This is more than a clinical role. You’ll help define how postnatal care is delivered at scale, translating frontline insight into product decisions, ensuring operational feasibility, and embedding quality and governance into everything we build. If you’re excited by the idea of influencing care beyond the bedside, designing systems, improving outcomes, and setting a new standard for postnatal care, we’d love to hear from you. This is an early role at Hesta Health, with significant opportunity to influence how our clinical model, reporting outputs, and technology evolve as we scale. It’s a role well-suited to doctors who have completed foundation training and are looking to apply their clinical skills in a systems, product, or operational role. What You’ll Do 1. Clinical reporting & insight generation • Analyse holistic patient data, including biomarkers, questionnaires, and clinical context, to build a comprehensive picture of postnatal wellbeing, • Synthesise complex clinical information into clear, structured, and patient-friendly reports that support understanding and action, • Identify results that require follow-up, escalation, or clinical review, in line with governance protocols, • Support patients with queries related to their reports within the limits of your competence, • Continuously improve report quality, clarity, and clinical robustness through feedback and iteration 2. Product & clinical data development • Work closely with product and engineering teams to design and refine how clinical data is captured, structured, and presented, • Translate frontline clinical insight into scalable product features and workflows, • Contribute to the development and evaluation of AI-enabled tools, ensuring outputs align with clinical guidelines and best practice, • Support testing, validation, and iteration of clinical reporting systems and decision-support tools, • Help define how “great” looks for clinical outputs (e.g. report quality, safety thresholds, usability) 3. Clinical operations & service design • Support day-to-day clinical operations to ensure safe, effective, and well-coordinated care delivery, • Contribute to the design and refinement of end-to-end care pathways and operational processes, • Identify gaps, inefficiencies, or risks in care delivery and propose structured improvements, • Help ensure a seamless, joined-up experience across patient touchpoints 4. Care coordination • Support coordination across the multidisciplinary team, ensuring accurate and timely information flow, • Assist with follow-ups, referrals, and pathway management, • Help ensure patients experience coherent, well-organised care journeys 5. Clinical governance & quality • Work within Hesta Health’s clinical governance framework, policies, and escalation protocols, • Contribute to documentation, safety processes, and quality improvement initiatives, • Maintain appropriate clinical judgement and risk awareness despite a non-patient-facing role You’re a proactive, structured, analytical thinker who enjoys turning messy, real-world user problems and information into clear, actionable insights. You’re curious about AI and new technologies, move quickly and pragmatically, and take a solutions-oriented approach to both delivering what a patient needs right now, as well as improving how healthcare works at a systems level. You can definitely tick all these boxes: • Full GMC registration and licence to practise, • Post-F1 experience (or equivalent), • Active professional indemnity insurance, • Enhanced DBS check, • Strong clinical reasoning and the ability to synthesise complex information accurately, • Excellent written communication, with exceptional attention to detail, • Comfort working with clinical data, digital tools, and structured workflows, • Understanding of clinical risk, escalation, and governance, • Ability to work cross-functionally with clinical, product, and operations teams, • Exposure to healthcare operations, service design, or quality improvement, • Interest in AI, data-driven healthcare, or clinical decision-support tools, • Nice to have: Experience working with EHRs or data-driven systems, or experience in women’s health, postnatal care, or digital health The Practicalities • Contract: Fixed term part time (flexible), min 3 days pw. Potential to extend/move to perm contract over time (not guaranteed)., • Location: London, hybrid working (office in SW1), • Start: ASAP, • A front-row seat in an early-stage, mission-driven company to help build the backbone of a healthcare service designed specifically for women, • A central role in building a regulated, category-defining health technology from the ground up and deliver real-world impact at scale, improving outcomes for women and families, • A foundation to build the core skills required to work in digital health and/or a a fast-moving startup, • A high-calibre, mission-driven team with deep expertise across healthcare and technology, • Flexible, hybrid, working; our team work is based on the job that needs to be done, not office facetime, • Office facilities: Spacious working space, with other innovators in Victoria, bike storage, changing facilities and a healthy supply of tea/coffee We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and those from lower socio-economic backgrounds. If there’s anything we can do to support your application, please let us know.

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  • Trainee dental nurse
    Trainee dental nurse
    2 days ago
    £14–£15 hourly
    Full-time
    London

    Join a rewarding career in dental healthcare with a practice committed to excellence and patient-centred care. This is an exceptional opportunity for a passionate individual to begin or advance their career as a Trainee Dental Nurse. Whether you're just starting out or already enrolled in a dental nursing course, you'll thrive in our dynamic team, revolutionising smiles and lives. About the Practice We are a modern dental practice dedicated to providing exceptional dental care. We utilize cutting-edge equipment and techniques to ensure the highest standards, and our team is committed to making every patient feel confident and supported throughout their journey with us. What We're Looking For We seek an enthusiastic and calm individual ready to contribute to both clinical and administrative tasks. • Possess the right to work in the UK (with valid National Insurance), • Currently enrolled in or planning to enrol in a GDC-approved Dental Nurse course, • Have Hepatitis B immunisations (in process or completed), • Willingness to undergo an Enhanced DBS check if not already attained, • Friendly and compassionate demeanor, • Interest in aesthetics and cosmetic dentistry is a plus Your Role and Responsibilities As a Trainee Dental Nurse, you will be integral to our team, assisting with various aspects of patient care and practice operations: • Assist dentists proficiently during a wide range of dental procedures, • Uphold stringent infection control protocols to ensure a safe environment, • Efficiently manage clinical equipment and maintain adequate stock levels, • Accurately update and maintain comprehensive patient records, • Provide valuable support for reception and administrative duties as needed, • Actively engage with patients to ensure a positive and comfortable experience Benefits of Joining Our Team We believe in supporting our team members' growth and well-being: • Continuous training and professional development (CPD) opportunities, • Recognition and rewards for excellence, • Comprehensive health and wellbeing support, • Generous annual leave, up to 30 days plus bank holidays, • Discounts on food, fitness, and retail services, • Life assurance cover, • A supportive, inclusive, and collaborative work environment If you are eager to contribute to transforming dental experiences and boosting patient confidence, we invite you to apply and start your fulfilling career in dental healthcare with us.

    Immediate start!
    No experience
    Easy apply
  • Trainee Dental Nurse/Aesthetics
    Trainee Dental Nurse/Aesthetics
    2 days ago
    £15–£15.5 hourly
    Full-time
    London

    Join a progressive, patient-centric dental practice dedicated to redefining exceptional care. We are committed to delivering personalized, high-quality dental and facial aesthetic treatments in a welcoming and supportive environment. Serving both NHS and private patients, our focus is on preventative care, comfort, and confidence, empowering individuals to look and feel their best. Our modern facility provides a full spectrum of services, including teeth straightening, whitening, dental implants, and facial rejuvenation. We are seeking an enthusiastic Trainee Dental Nurse with a keen interest in cosmetic dentistry and facial aesthetics. This is an excellent opportunity for individuals from various backgrounds (beauty or skincare experience is advantageous but not essential) who are eager to expand their skills in the dental field and support patients on their journey to achieving their ideal smile. Key Responsibilities: • Assist clinicians during a variety of treatments, including general dentistry, cosmetic procedures, and facial aesthetic applications., • Prepare, clean, and meticulously sterilize dental instruments and equipment., • Provide essential suction and chairside support throughout patient treatments., • Conduct dental x-rays, with full training provided to ensure proficiency., • Prioritize patient comfort and deliver exceptional care at all times., • Support facial aesthetic procedures, specifically including Botox and dermal fillers., • Accurately manage patient records and uphold the highest standards of infection control. What We're Looking For: • Currently enrolled in or planning to enrol on an NEBDN-approved dental nurse course., • A genuine and demonstrable interest in cosmetic dental and facial aesthetic treatments., • Previous background or experience in the beauty industry is a plus, though not a requirement., • Outstanding communication and interpersonal skills, fostering positive patient and team interactions., • A friendly, professional, and compassionate approach to patient care., • A proactive willingness to learn and develop within a dynamic clinical environment. What We Offer: • A competitive hourly rate, reflecting your commitment and growth., • Comprehensive training and dedicated support to facilitate your professional development., • Generous paid holiday entitlement for a healthy work-life balance., • Enrollment in a workplace pension scheme., • Clear career progression opportunities within our practice., • Access to a gym/healthcare club pass., • Exclusive staff discounts on a range of dental and aesthetic treatments. If you are passionate about empowering patients to feel confident in their smiles and are excited by the prospect of working in a cosmetic-focused practice, we encourage you to apply.

    Immediate start!
    No experience
    Easy apply
  • senior support staff, supported accommodation
    senior support staff, supported accommodation
    1 month ago
    £24000–£27000 yearly
    Full-time
    Dagenham

    The Role We are seeking a compassionate and experienced Senior Support Worker to join our dynamic team. We are recruiting for LSL Gorseway which is an all female unit. You will play a pivotal role in delivering high-quality care, leading by example, and supporting both service users and staff. This is an exciting opportunity if you are seriously looking to take the next step in your career and make a real difference. Key Responsibilities • Provide person-centred support to service users, promoting independence and choice, • Report writing and documentation., • tracking young people's expenses & reporting., • Recruitment training/induction of newly employed staff., • Lead, motivate, and supervise a team of support workers, • Conduct supervision meetings with staff., • Ensure clients’ assessment and risk management., • Develop and implement care plans in partnership with service users and professionals, • Conduct engaging work sessions to achieve support goals., • Ensure compliance with safeguarding, health & safety, and all relevant legislation, • Oversee medication administration and accurate record-keeping, • Respond to emergencies and resolve issues as they arise About You • Minimum 2 years experience in a support worker or similar role (essential), • Experience of leading teams to achieve team goals., • NVQ Level 3 in Health & Social Care (or willingness to work towards), • Strong communication, and organisational skills, • A caring, empathetic, and patient approach, • An understanding of Equality and Diversity in service delivery., • An understanding of The Supported Accommodation (England) Regulations 2023., • Have excellent people and administrative management skills., • Must have excellent decision Making & Problem Solving skills, • Have person-centred support or care skills., • Thrive on change and enjoy dynamic diverse environments., • Ability to work flexibly, including evenings, weekends, and sleep-ins as required, • Must be ready to work out of office hours and during weekends., • Right to work in the UK What We Offer • Competitive salary and benefits package, • Ongoing training and career development opportunities, • Supportive and inclusive working environment, • Pension scheme, • Free car parking space How to Apply If you are ready to make a positive impact and join a team that values your skills and dedication, we would love to hear from you! Lighthouse SL is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff to share this commitment. An enhanced DBS check will be required.

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  • Trainee
    Trainee
    2 days ago
    £14–£15 hourly
    Full-time
    London

    Position Title: Dental Nurse Trainee Employment Type: Full-time, Permanent Working Hours: Monday to Friday, 9 am to 5 pm Every other Saturday: 9 am to 1 pm About Our Clinic: We focus on promoting preventive dental care for patients of all ages. Our clinic provides both NHS and private treatments. We are a bustling practice with three surgeries, conveniently located near the Metro system and a 10-minute walk from the City Centre. Our private services include Cosmetic Dental Procedures such as Implants, Invisalign (clear braces), Crowns, Veneers, White Fillings, and Teeth Whitening. We also offer both standard and advanced hygiene treatments, including ProphyJet stain removal. Primary Duties: • Prepare dental treatment rooms and assist the dentist during procedures, • Educate patients on maintaining oral health and post-treatment care, • Keep accurate patient records and manage scheduling, • Perform basic lab tasks and manage dental supplies Candidate Profile: • Passionate about dental healthcare, • Proficient in English communication, • Ability to follow detailed instructions, • Strong interpersonal skills and teamwork ability, • Compassionate and capable of providing empathetic patient care, • Basic computer skills, • Commitment to maintaining high standards of hygiene and infection control, • Dedicated to patient confidentiality and privacy, • Willing to undertake relevant training and ongoing education in dental nursing, • Competent in handling dental instruments and equipment safely, • Punctual with a professional demeanor, • Eligible to work in the UK, with necessary permits or visas if applicable, • No prior experience required; comprehensive training will be provided What We Offer: • Competitive salary, • Training and development opportunities, • Provided uniforms and protective gear, • Health and safety measures, • Pension scheme, • Employee Assistance Program (EAP), • Basic healthcare coverage, • Professional development support, • Regular performance reviews

    Immediate start!
    No experience
    Easy apply
  • Hospital Security Officer
    Hospital Security Officer
    2 months ago
    ÂŁ14.8 hourly
    Full-time
    Kingston upon Thames

    Location: Kingston Upon Thames Salary: £14.80 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast-paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: • Collaborate with the in-house security management team, following instructions from Hospital Security Managers., • Manage queues, entrances, lobbies, wards, and car parks around the hospital premises., • Provide assistance to the public, offering directions and information about the hospital and local area., • Maintain a safe environment for patients, staff, and contractors, ensuring a visible and vigilant security presence., • Offer support to NHS staff and respond promptly to any incidents or emergencies., • Utilize conflict management skills to de-escalate situations and minimize the need for physical intervention., • Maintain effective communication via two-way radios and accurately report activities and incidents. Requirements: • Valid Door Supervisor licence., • Must be able to commute to Kingston Upon Thames, • Right to Work in the UK., • 5-year employment/educational history., • Able to work in a fast paced, challenging environment., • Able to keep cool under pressure., • Proficiency in using two-way radios., • Excellent written and verbal communication skills., • Professional appearance and demeanor. Preferred (but not essential) Requirements: • Previous experience in NHS environments., • Security experience with conflict management., • Additional training in Emergency First Aid, ACT, Safeguarding, Fire Marshall, Manual Handling, Conflict Management. Benefits: • Competitive pay rate., • Shift pattern covering nights, days, and weekends (24/7 site). Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Trainee Nurse
    Trainee Nurse
    2 days ago
    £14.4–£15 hourly
    Full-time
    London

    Position Title: Dental Nurse Trainee Employment Type: Full-time, Permanent Working Hours: Monday to Friday, 9 am to 5 pm. Every other Saturday: 9 am to 1 pm About Our Clinic: We focus on promoting preventive dental care for patients of all ages. Our clinic provides both NHS and private treatments. We are a bustling practice with three surgeries, conveniently located near the Metro system and a 10-minute walk from the city centre. Our private services include Cosmetic Dental Procedures such as Implants, Invisalign (clear braces), Crowns, Veneers, White Fillings, and Teeth Whitening. We also offer both standard and advanced hygiene treatments, including ProphyJet stain removal. Primary Duties: • Prepare dental treatment rooms and assist the dentist during procedures, • Educate patients on maintaining oral health and post-treatment care, • Keep accurate patient records and manage scheduling, • Perform basic lab tasks and manage dental supplies Candidate Profile: • Passionate about dental healthcare, • Proficient in English communication, • Ability to follow detailed instructions, • Strong interpersonal skills and teamwork ability, • Compassionate and capable of providing empathetic patient care, • Basic computer skills, • Commitment to maintaining high standards of hygiene and infection control, • Dedicated to patient confidentiality and privacy, • Willing to undertake relevant training and ongoing education in dental nursing, • Competent in handling dental instruments and equipment safely, • Punctual with a professional demeanor, • Eligible to work in the UK, with necessary permits or visas if applicable, • No prior experience required; comprehensive training will be provided What We Offer: • Competitive salary, • Training and development opportunities, • Provided uniforms and protective gear, • Health and safety measures, • Pension scheme, • Employee Assistance Program (EAP), • Basic healthcare coverage, • Professional development support, • Regular performance reviews

    No experience
    Easy apply
  • Registered Care Manager
    Registered Care Manager
    2 months ago
    £42000–£47000 yearly
    Full-time
    Ilford

    Company Description NORMANSHIRE CARE SERVICES LTD is a hospital and healthcare provider located in London, United Kingdom, with headquarters at NormanShire Drive. The organization is dedicated to delivering high-quality care services to meet the diverse needs of individuals in the community. NORMANSHIRE CARE SERVICES LTD takes pride in fostering well-being and prioritizing patient-centered care. The company emphasizes personal growth, continuous improvement, and exceptional service delivery to achieve the best outcomes. Role Description This is a full-time on-site role for a Registered Manager based in the London Area, United Kingdom. The Registered Manager will oversee the day-to-day operations of care services, ensuring compliance with regulatory standards and delivering exceptional care to clients. Primary responsibilities include managing staff, monitoring care plans, ensuring quality standards, liaising with families, and maintaining a high level of operational efficiency. The Registered Manager will also be responsible for staff training and development, ensuring the team is equipped with the necessary skills and knowledge to meet client needs effectively. Qualifications Proven experience in care management and supervision, with a deep understanding of regulatory standards and compliance Strong leadership, organizational, and problem-solving skills to oversee day-to-day operations effectively Ability to develop and implement personalized care plans, while sustaining quality and monitoring the well-being of clients Proficiency in staff training, performance management, and development to enhance team capabilities Exceptional communication skills for interacting with clients, families, and colleagues Relevant qualifications in healthcare or care services management (such as Level 5 Diploma in Leadership for Health and Social Care or related certifications) are desirable Experience with budget management and operational efficiency improvements is an advantage

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  • Dental Assistant
    Dental Assistant
    7 days ago
    £13.8–£14 hourly
    Part-time
    London

    Join our busy multi-surgery practice that provides a comprehensive mix of NHS and private dental treatments for both adults and children. We focus strongly on preventative care, offering a range of private treatments including implants, Invisalign, crowns, veneers, white fillings, and tooth whitening, alongside private and standard hygiene services. Key Responsibilities • Prepare treatment rooms and assist dentists during various procedures, • Educate patients on essential oral hygiene practices and post-operative care instructions, • Maintain accurate patient records and efficiently manage appointment schedules, • Handle basic laboratory tasks and ensure proper inventory management of dental supplies Candidate Requirements • Demonstrate enthusiasm and a genuine interest in dental healthcare, • Possess good English communication skills, both written and verbal, • Exhibit the ability to follow instructions diligently and collaborate effectively as part of a team, • Show empathy and provide compassionate care to all patients, • Have basic IT skills for administrative tasks and record-keeping, • Be committed to adhering strictly to hygiene and infection control protocols, • Uphold respect for patient confidentiality and privacy at all times, • Be willing to undergo comprehensive training and continuous education in dental nursing, • Handle dental instruments and equipment with care and precision, • Maintain punctuality and a professional appearance, • Hold eligibility to work in the UK Benefits • Access to full training and ongoing professional development opportunities, • Comprehensive health and safety support, • Enrollment in a company pension scheme, • Participation in our wellness programme, • Discounted gym and spa membership, • Regular professional development and performance reviews Start your rewarding dental career with us today. Full training is provided, and no previous experience is required.

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  • Barista Supervisor
    Barista Supervisor
    2 months ago
    ÂŁ14668 yearly
    Part-time
    Bromley

    Social Enterprise Coordinator 16 hours per week, Thu-Fri Fixed Term (until October 2 2026) £14,668 per year (£34,379 full time equivalent) Location: Bromley High Street Market Square & Training Centre/Lodge Purpose of the Job: You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market‑stall‑based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash‑up, and safe pack‑down. You will ensure the pilot delivers high‑quality, person‑centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Main Duties: • Lead full operational day (09:00 - 17:00) including loading, transport, setup, trading, pack down and return., • Set up microenterprise stations (coffee, plants, bikes) and ensure all equipment is safe and functional., • Manage EPOS terminal, float, stock levels and daily consumables. - Conduct safety checks (marquee stability, temperature logs, equipment checks)., • Ensure branding, signage and customer facing materials are displayed professionally., • Supervise 2-4 disabled trainees per day across rotating AM & PM shifts., • Provide structured, confidence‑building coaching in customer service, task rotation, microenterprise skills and workplace behaviours., • Deliver clear briefings at the start of each shift and support smooth changeovers., • Promote independence while ensuring safety, dignity and person‑centred practice. Model high‑quality customer interactions and support trainees to use scripts., • Support volunteers to deliver coffee & drinks service, plant sales and display management and bike sales., • Ensure all microenterprise activities meet safety, hygiene and quality standards., • Identify opportunities to cross‑sell or promote ancillary services (barista training, event catering, garden maintenance, bike repair sessions)., • Provide warm, inclusive customer service that reflects Bromley Mencap values., • Promote the social mission of the enterprise to build community buy in., • Capture enquiries for ancillary services such as barista training, events catering, and off market bookings., • Build positive relationships with market organisers, neighbouring traders and local partners., • Work closely with Employment Services, The Lodge and Training Centre staff to ensure smooth referrals and progression. Other Duties: • To comply with safe working practices as outlined in Bromley Mencap policies and take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work., • To report any accidents, incidents or near misses as soon as reasonably practicable., • To comply with GDPR guidance as outlined in Bromley Mencap policy and report any breaches as soon as reasonably practicable., • To be aware of and adhere to Bromley Mencap policies at all times., • To take part in progress/performance reviews throughout the year., • To cooperate with other departments to achieve good outcomes for our members., • To attend training courses and complete online training modules as required to meet the requirements of the post., • To take responsibility for own personal development, seeking out opportunities to learn new skills., • To undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the centre., • To apply the Bromley Mencap values and behaviours to every aspect of the role at all times., • To protect and enhance the interests and reputation of Bromley Mencap internally and externally., • To commit to, and uphold, the organisational values in all aspects of your work. Person Specification: • Essential Evidence of CPD relevant to supported employment, social enterprise, community engagement or disability inclusion., • Level 2 Food Hygiene (or willingness to obtain)., • Experience supporting adults with learning disabilities, difficulties or neurodiverse conditions., • Experience in community‑facing roles, retail, hospitality, microenterprise or market trading., • Experience supervising small groups or delivering structured activities., • Experience maintaining safety, quality and customer service standards., • Understanding of person‑centred practice, reasonable adjustments and inclusive workplaces., • Awareness of food hygiene, basic retail operations and customer service principles., • Understanding of safeguarding and health & safety in community settings., • Strong organisational skills and ability to run a full operational day independently., • Confident supervising disabled adults and delivering on‑the‑spot coaching., • Strong communication and customer service skills., • Ability to manage cash/EPOS, stock and daily reporting., • Able to identify risks early and maintain a safe environment. Empathetic, patient and committed to inclusion., • Motivating, proactive and confident working in public settings., • Calm under pressure with a solution‑focused mindset., • Reliable, organised and able to work independently., • Ability to travel independently to Bromley Market from the Lodge (Rutland House) and Training Centre., • Willingness to work outdoors in varying weather., • Enhanced DBS required., • Full UK driving licence required (for transport)., • Flexibility to support occasional events Reports to: Employment Services Manager You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market stall based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash up, and safe pack down. You will ensure the pilot delivers high quality, person centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Application process closes on Monday 23rd March 2026 with interviews commencing Monday 30th & Tuesday 31st March and Wednesday 1st April 2026 for an immediate start.

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