Patient service manager jobs in United Kingdom

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

Come and join one of the UK's largest providers of complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We'd like you to join us as a Clinical Lead - RGN at our Chislehurst service. Chislehurst 15 bed service providing specialist residential rehabilitation for adults with an acquired brain injury or long-term neurological conditions. The Clinical Lead will support the Registered Manager with the best possible standard of care, to ensure it is delivered to all residents. You will work closely with the Registered Manager, leading together on safeguarding, quality, and governance to improve and develop all aspects of care. The person will provide visible clinical leadership and influence the development of services to ensure continuous improvements in quality of care. They will also ensure the patient experience and learning of lessons, influence future developments and are embedded in everyday practice. *This is a Nurse qualified role * What you'll be working: 37.5 hours a week What you'll be doing: • The post holder will have responsibility for the leadership and line management of staff across all areas and is the named lead for all quality and governance., • The post holder will be a Senior Nurse and be responsible for ensuring delivery of safe and clinically effective care, providing assurance., • They will ensure that residents receive care, which is safe, responsive, compassionate, caring and well led., • The post holder will promote a culture of openness and responsiveness to the views of residents and relatives, a philosophy of person-centred care and recovery, and an ethos of positive learning from incidents within a high performing service., • The post holder will be able to balance this philosophy with a passion for co-ordinating and leading patient safety. They will lead and continually improve quality across, ensuring it is embedded as a day-to-day responsibility of all members of staff., • The post holder will have responsibility for the delivery of safe, clinically effective and compassionate care., • The post holder will lead the governance agenda on behalf of the Registered Manager, to ensure compliance with all external and corporate quality agendas and regulators, including the Care Quality Commission and ICB Commissioners., • The post holder will provide highly credible, visible clinical leadership within the MDT and ensure that quality of care is delivered to the highest, evidence based possible standards; they will ensure that the highest possible standards of infection control and cleanliness exist in all areas. What you'll have: • A current NMC Pin number (RGN), • A Legal Right to work in the U.K. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer. What to look forward to: • 25 days plus bank holidays, • Birthday off, • Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities, • Active Reward App giving discounts and savings on your weekly shop, • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice, • A Nest Personal Pension account, • Paid NMC Renewal, • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians, • We recognise outstanding Active Behaviours via the Active Awards programme, • Enhanced Sick & Maternity Pay benefits, • Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know, • ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

An Exciting Opportunity Awaits You! Are you passionate about providing excellent patient care? Are you looking for the next step in your career as a Dental Receptionist/TCO? Do you enjoy coordinating treatments with patients? If so, we have the perfect opportunity for you! About Us ODL Dental Clinic is a well-established, fast-growing private practice in Central London. We offer high-quality treatments across all fields of dentistry. Our core values— Clinical Excellence, Patient Focus, Integrity, and Innovation—inform every aspect of our work. Our commitment to excellence has earned us numerous awards, including: • Team of the Year 2025, • Best Practice Manager 2025, • Practice of the Year 2025, • Invisalign - Best Changed Practice 2024, • Investors In People (IIP) Accredited 2024, • Best Charity Project 2024, • Best Patient Care London 2021, • Best Oral Health Team 2021, • Best Practice London 2021, • National Dental Team of The Year 2020 We are one of only five dental clinics in Southeast England to be IIP accredited, showcasing our dedication to our patients and our team. Our Diverse Team We pride ourselves on our vibrant and multicultural workforce, representing nearly 20 different languages spoken in London. With over 60 professionals, our team is a blend of local and international experts, ensuring the highest level of patient care. Your Role We are looking for an experienced dental receptionist who has a positive, can-do attitude and can work flexible hours. The ideal candidate will have: • 2 years of receptionist experience, ideally from a dental background., • Experience with Invisalign (preferred)., • Experience with Exact software (preferred)., • The ability to provide exceptional patient care, both over the phone and face-to-face., • You will be responsible for managing patients' treatments, including scheduling appointments, discussing financial payments and ensuring a smooth treatment journey., • You will be part of our patient support team and the primary point of contact for patients, dentists, and nurses. Effective and clear communication is crucial to ensure a positive patient experience and coordination within the dental practice., • A friendly, polite manner when welcoming patients and possessing a commitment to providing excellent patient care., • Strong organisational skills and excellent communication., • The ability to manage correspondence, maintain the appointment/booking system, and handle patient payments efficiently., • Motivation to promote our values and maintain high standards. Key Responsibilities • Welcome patients warmly upon arrival whilst ensuring their comfort, understanding, and satisfaction throughout their dental journey., • Manage correspondence and ensure timely responses coordinating treatments with our dentists and treatment coordinators., • Keep the office, reception area, and waiting room clean and tidy., • Ensure the appointment/booking system operates smoothly and accurately, fill in gaps using our task list/care manager, and liaise with our TCOs to complete treatment plans., • Record and monitor patient referrals, manage treatment schedules, and follow up on cancelled or incomplete treatments., • Collect and record patient payments accurately, encouraging prompt payments and managing outstanding debts., • Liaise with dental laboratories, supply companies, and other organisations as needed., • Utilising our marketing campaigns to encourage further bookings. Your Benefits and What We Offer • Career Development: Opportunities for growth and career progression, supported by experienced managers., • Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service., • Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases, • Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel., • Competitive Salary: We offer very competitive salary packages that reflect your experience and skills., • Work-Life Balance: Flexible work schedules tailored to ours and your needs., • Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition., • Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged., • Convenient Location: Easily accessible and well-connected clinic for ease of commuting., • Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort., • Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH., • Staff Discounts: Substantial discounts on dental treatments for you and your family., • Pay: £13.85-£16.00 Per Hour + up to £500 Bonus Per Month

Job Title: Pharmacist (Part-time) Location: Worcester Park (KT4 8DY) Hours: 19.75 hours per week – alternate Saturdays Salary: £55,000 FTE – negotiable depending on experience Shift details • Sundays: 10:00 AM – 4:00 PM (6 hours), • Alternate Saturdays (8.5 hours), • One weekday (TBC): 8:30 AM – 6:00 PM (9.5 hours) Healthcare at Superdrug With an extensive network of 200 pharmacies across the UK and over 60 health clinics, we're at the forefront of accessible and quality healthcare. If you're passionate about making a difference to the nation’s health, come be a part of our dedicated team and help shape the future of healthcare. What’s in it for you? Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver that Superdrug feeling! In return we give you: • A competitive salary plus bonus potential of up to 25% (based on performance), • Up to 33 days holiday (including bank holidays), • Instant access to Wagestream - a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, • Amazing discounts - Up to 30% discount at Superdrug for you and a nominated person plus discounted services including Online Doctor, • AvivaDigicareWorkplace+ you and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check, • Excellent training and development opportunities, • Cycle to work scheme, • Annual GPhC fees paid, • Attendance to our annual Healthcare conference, • Enhanced maternity/paternity/shared parental/adoption leave, company sick pay and pregnancy loss and support The Role Our Pharmacist’s skills go beyond just great clinical, professional and management ones. We’re after people who can bring real commerciality and leadership to their pharmacy, inspiring every person who works there to deliver exceptional service and exceed targets. Led and coached by the Pharmacy Manager you will be responsible for supporting to deliver great service, stock control, operational and GPhC standards. About You • Must be a GPhC qualified pharmacist – this is a great role for a newly qualified!, • Preferably with experience of working in a community pharmacy, • Passion for delivering exceptional patient care, • Have an understanding of NHS pharmacy funding and how to maximise profit through the achievement of targets

• Patient Coordinator position, • One of the UK's leading Aesthetics clinics, • Central London location, • Salary c£30k plus bonus In this client-facing role, you’ll act as a patient concierge—greeting clients, managing enquiries via phone and email, and providing personalised advice on treatments and products. You’ll handle bookings and payments, maintain accurate patient records, and support the Clinic Manager with the smooth day-to-day running of the practice. You’ll also be responsible for ensuring practitioner diaries are well-coordinated and that the clinic is fully stocked and prepared, including opening and closing duties. This is a fantastic opportunity to join a supportive team within a highly regarded, fast-paced clinic where attention to detail and outstanding service are at the heart of everything they do. Key Responsibilities • Deliver a warm and professional welcome to all clients, • Manage appointment bookings, payments, and client communications, • Provide knowledgeable advice on treatments and skincare products, • Maintain accurate patient records and manage clinic documentation, • Coordinate practitioner schedules efficiently, • Support with operational tasks, including stock management and supplier liaison, • Assist with opening and closing procedures What They’re Looking For • Previous experience in a client-facing role within a clinic or similar environment, • Exceptional customer service and communication skills, • Friendly, approachable, and confident personality with a high level of professionalism, • Strong organisational skills and attention to detail, • Able to stay calm under pressure and manage multiple priorities, • A team player with a proactive, can-do attitude Essential Requirements • Understanding of dermatology and aesthetic treatments, • Impeccable written and spoken English, • A passion for delivering excellence in every client interaction

Role Overview: Salary: £28,000 per annum Hours: Monday to Friday, 10am – 7pm Location: Holborn, London - fully onsite Contract: Full Time and Permanent Role Summary: We are looking to recruit an experienced MDT Administrator to join our Clinic team, based in Holborn, London. The MDT Administrator is an essential team member ensuring that there is a smooth process between consultations and patients being prescribed medication, making sure that regulatory and compliance requirements are adhered to. Role Duties • Documenting treatment plans for patients and ensuring correct medical information noted, • Taking minutes from MDT meetings, • Ensuring compliance, regulatory and safeguarding requirements are upheld, • Assisting with the needs of Head of Clinic Operations & Practice Manager as required, • Ensuring MDT management/Zendesk is always up to date, • Liaising with Consultants as required Qualification/Experience for Role: • Extensive experience with minutes/note-taking, or equivalent, required, • A good command of written and spoken English – GSCE (or equivalent) standard desired, • Previous experience as an MDT Administrator desired, • Previous experience within healthcare or suitable clinical-setting desired, • Experience within a in busy patient focused role preferred Our Client We are a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so their patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.) Additional Information: We may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible. Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for us to conduct a DBS check accordingly for a successful applicant.

Clinic Manager Private Health Clinics (2 Roles, Poynton) Salary: £30,000 – £34,000 (dependent on experience) Contract: Full-time (37.5 hours per week) | Permanent | Onsite | 08:30 - 16:30 | Mon - Fri Location: Poynton About the Opportunity Our client is working exclusively with two thriving private health clinics in Poynton. Both are looking for ambitious, commercially minded Clinic Managers to lead day-to-day operations, drive growth, and deliver an exceptional patient experience. These are exciting opportunities to join forward-thinking, patient-centered businesses at a key stage of their growth. The Benefits • Salary up to £34k (Depending on experience)., • Monthly team bonus scheme., • Free treatment for employees + one close family member (worth ~£900 annually)., • Complimentary vitamin starter kit + 20% staff discount., • 28 days’ annual leave (including bank holidays)., • Be part of an established, purpose-driven health clinic with growth ambitions. The Role The Clinic Manager will take ownership of operations, compliance, people management, and sales performance. This is a hands-on leadership role for someone who can balance patient care with commercial results. Key responsibilities include: • Overseeing daily clinic operations and ensuring a seamless patient journey., • Managing reception, enquiries, scheduling, and service flow., • Recruiting, training, and supervising support staff, fostering a motivated team culture., • Monitoring income, expenditure, and KPIs, working closely with finance., • Ensuring compliance with GDPR, health & safety, and governance standards., • Confidently promoting treatments, products, and memberships, with a focus on conversion and retention., • Supporting marketing campaigns, community outreach, and growth initiatives. What They’re Looking For Essential: • Experience in clinic, practice, or healthcare management., • Proven sales ability and closing skills, • Commercially minded, ambitious, and KPI-driven., • Tech-savvy with strong organisational and reporting skills, • Confident communicator with stakeholder management experience., • Knowledge of GDPR and healthcare compliance standards., • Familiarity with private practice systems (e.g. Jane App, Cliniko, PowerDiary) Desirable: • Experience in chiropractic, dental, functional medicine, or private healthcare., • Background in marketing, business development, or patient acquisition., • HR or project management qualifications. How to Apply There are two Clinic Manager roles available. Applicants may be considered for either or both positions. To apply, please submit your CV. Shortlisted candidates will be contacted for an interview. Please note: CVs will only be considered if submitted via their application process. Direct submissions will not be accepted.

Position: Head of Clinic Operations Reports to: C-suite / Executive Leadership Team Line management: Clinical & Operational teams (see structure below) Role Summary The Head of Clinic Operations (HCO) is a senior leader working directly with the C-suite to drive safe, effective, and caring clinical services in line with CQC standards and wider healthcare regulations. Beyond regulatory assurance, the HCO is responsible for designing and embedding the operational systems, governance frameworks, and patient pathways that enable scalable, innovative, and patient-centred care. As the accountable leader for day-to-day governance, operational delivery, team performance, and patient outcomes, the HCO ensures seamless integration of operational and clinical functions. They will work hand-in-hand with executive leaders to translate strategy into practice, foster a culture of excellence, and deliver measurable improvements in patient experience, outcomes, and service growth. This is a high-impact, high-autonomy role, suited to an experienced healthcare operations leader with the vision to innovate, the authority to influence at board level, and the expertise to safeguard regulatory compliance while shaping the future of the clinic. Key Responsibilities (with indicative weighting) Governance, Compliance & CQC Leadership (25%) • Provide senior leadership in ensuring full compliance with CQC, GMC, GPhC, MHRA, GDPR, controlled drug and safeguarding requirements., • Lead preparation for, and responses to, CQC inspections, complaints, enquiries and regulatory reviews., • Own delivery of key operational and patient outcome KPIs (e.g. onboarding timelines, prescribing volumes, patient satisfaction, active patient counts)., • Lead and manage consultants (GMC registered Specialists and Independent Prescribing Pharmacists)., • Line manage the Patient Experience Manager and Governance Lead, ensuring alignment across patient services, prescribing teams, and pharmacy functions., • Oversee implementation and continuous improvement of policies, SOPs, and patient pathways., • Design and embed operational systems that enable safe, effective, and scalable service delivery., • Maintain executive-level oversight of patient incidents, complaints, and adverse events., • Represent the clinic with regulators, partners, and professional bodies., • Partner with the C-suite to deliver the organisation’s strategic care model., • Champion innovation in patient experience, clinical pathways, and digital health solutions. Knowledge, Skills, Training and Experience Essential • Proven experience as a CQC Registered Manager or direct leadership of CQC inspections., • Track record of operational leadership across clinical and patient-facing teams., • In-depth knowledge of UK healthcare legislation (Health and Social Care Act 2008, CQC standards, GMC and GPhC regulations, GDPR, controlled substances regulation)., • Strong leadership, system design, and performance improvement skills., • Experience in medical cannabis, digital health, or telemedicine., • Knowledge of patient access schemes and private prescribing., • Experience leading digital transformation in clinical services. Additional Notes • This is a senior leadership role operating at the intersection of governance, innovation, and patient experience., • The Head of Clinic Operations will ensure compliance and operational excellence, while also building future-facing systems that support safe, effective, and caring services. If this speaks to you, we'd be thrilled to receive your application and welcome the chance to grow and succeed together. Send your application through this link:

Overview Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision-making, and real-world healthcare impact. As a growing scientific communications agency, we are seeking a self-motivated, strategy-oriented Medical Director to add to our scientific services team. We are a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events. Responsibilities • Work with clients’ Medical Affairs and Scientific Communications teams to develop and execute strategic scientific communications initiatives such as scientific communications platforms, scientific communications plans, KOL engagement plans, etc., • Work with clients’ scientific teams to develop and execute both publications and medical communication tactics, such as manuscripts, abstracts, posters, review articles, symposia decks, literature searches, gap analyses, strategic publication plans, and MSL field materials., • Take ownership of client relationship by partnering with the Account Director to build confidence in company’s service offerings; ensure compliance and consistency with client SOPs, messaging, and scientific communications objectives; and assisting with resolution of client concerns., • Work with in-house technology and creative teams to build innovative digital solutions for Medical Affairs and Scientific Communications clients., • Oversee and be accountable for quality of scientific communications tactics/deliverables developed by in-house scientific writers. Review deliverables to ensure strategic alignment and scientific accuracy and be accountable for quality of deliverables sent to the client., • Develop, manage, and track strategy and tactics in partnership with a cross-functional team of internal and client stakeholders., • Train and mentor junior writers; contribute to skill development of the writing team., • Participate in client pitches and business development meetings as the scientific lead., • MD, PhD, PharmD or similar advanced degree required., • At least 5 years of core writing experience and 3+ years of experience as a Medical Director at a pharmaceutical company or 7+ years of core writing experience and 2+ years as an Associate Medical Director., • Integrated Scientific Communications experience preferred with demonstrated experience on both medical communications and publications accounts., • Demonstrated expertise in developing and executing deliverables mentioned in the above for both investigational and mature products., • Experience across several therapy areas preferred., • Experience in writing/reviewing deliverables., • Experience with developing digital content and other deliverables to supplement traditional deliverables and communications., • Strong attention to detail and editorial skills needed., • Willingness to train and develop junior writers by doing detailed reviews of documents and training sessions., • Experience providing congress support and conducting/facilitating advisory board meetings a plus., • This role is fully remote (based anywhere in the US); travel to client locations, meetings, etc within the US and elsewhere will be required., • Annual leaves, public holidays and a special day off for your birthday and work anniversary, • Statutory leaves including SSP, maternity and paternity leaves, • Comprehensive health coverage including eye tests., • Holistic wellness support with access to fitness club and sportive activites., • Financial security through life assurance and income protection Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, an interview with the hiring manager, a strategic assessment, and HR interview rounds. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates. • Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently., • Documenting work that brings everyone on the same page., • Maturity to choose between synchronous and asynchronous collaboration. At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange - leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

🏥 Now Hiring: CQC Registered Manager | London, UK 📍 Location: London, UK (Hybrid: Home & Office) 📅 Closing Date: 30th September 2025 🕒 Job Type: Part-time - 20 HOURS PER WEEK 💼 Salary: USD $32,000 per year 🎁 Benefits: Generous annual leave, company pension, private health insurance We are seeking an experienced and dedicated CQC Registered Manager to join a leading medical clinic in London. This is an outstanding opportunity for a dynamic leader with a background in management or nursing and essential prior experience as a CQC Registered Manager. 🔍 Key Responsibilities • Lead a multidisciplinary team to deliver safe, person-centred care, • Ensure compliance with CQC Fundamental Standards, • Act as Safeguarding Lead and oversee clinical governance, • Conduct audits, risk assessments, and performance reviews, • Maintain high standards in patient privacy, dignity, and service quality, • Drive continuous improvement through training and innovation, • Oversee KPI monitoring, budgeting, and regulatory reporting ✅ What We’re Looking For • Proven leadership in a regulated health or care setting, • Successful track record in CQC inspections, • Strong operational oversight and people management skills, • Experience in service evaluation, coaching, and team development, • Working knowledge of health & social care regulations, GDPR, and safeguarding Join a values-driven organisation committed to excellence, transparency, and compassion in care delivery. You’ll play a pivotal role in shaping a high-performing culture. 📩 Interested? Apply today or email for more information.

To manage the effective delivery of all SELDOC services within scope, and those of its subsidiary and associated companies. The scope of this role is to manage the delivery of managerial tasks in the UTC, as delegated by the Service Delivery and Performance Manager (SDPM). The post holder will work very closely with the SDPM and cross-cover will also be a key feature of the role, including some availability outside of 09:00-17:00 hours. Specific areas of responsibility will include: o Line management of Care Navigators and HCAs (the latter group being clinically managed by the Clinical Lead) o Operational performance of the UTC against KPIs and quality targets o Allocated contribution to the UTC’s performance reporting cycle Management of clinical, operational and financial requirements. Service delivery needs to be patient and customer focussed with service outcomes in line with agreed plans. To effectively manage all of the major service delivery process and outcomes measures in all services across the business at all times such that potential issues are spotted quickly and early intervention is made as necessary. To support the SDMP in ensuring goals are effectively planned and delivered. In addition, to improve the level of service delivery understanding across the business. To manage an effective risk control regime; to provide evidenced assurances to colleagues and occasionally to the Executive Leadership Team (ELT) that service delivery is safe, patient-focused and delivering outcomes which are in line with agreed short and long-term plans. To build and manage relationships with colleagues, customers/commissioners and service partners to support service delivery and new business ambitions. To continually review service delivery operating models and refine as required on an ongoing basis. To assist in the design and build of new operating models for new business as required from time to time and to work with the SDPM and Operations Director to ensure that these new operating models deliver service outcomes which are in line with agreed plans. Working Relationships: • SDPM (Line Manager), • UTC Medical Lead and Clinical Lead, • Operations Director and other Directors across the business, • Clinical Governance Team, • Own Direct Reports, • Current and potential customers, • Patients and ‘service users’, • External partners and service providers (main ones listed) Job duties and responsibilities We will develop and grow our business as SELDOC Healthcare by: • Extending the reach of our current service proposition, • Entering new markets with alternative products and services which leverage our brand, and, • Exploiting the potential which emanates from our unique mix of clinical, operational, and commercial expertise. Our strategy requires us to maximise the impact of our current services, to strengthen current and new relationships with customers and to diversify effectively into new customer propositions. We are patient-focused, ambitious, enterprising and trustworthy. We want to make a difference. Whilst we will retain our reputation for services which are clinically led and safe, we are ‘thinking big’ in terms of our clinical and commercial aspirations. In this context, the ASDPM is a pivotal role in the organisation and will play a major role in achieving the overall strategy for the organisation. Specifically, the ASDPM will: • Line manage the Care Navigators and HCAs (with the latter having clinical leadership from the Clinical Lead)., • Monitor the UTC queues and take suitable escalation action, • Participate in daily breach validations with the SDPM, • Liaise with ED colleagues daily to ensure effective operational performance of the hospital front door, • Represent the UTC Local Leadership team in huddles as required, • Daily visual departmental inspections for health and safety, • Ad hoc stock checks, • Assist the SDPM with the completion of performance reports, • Deputise for the SDPM as required, • Assist patients and relatives with queries, • Ensure that Friends and Family Feedback is collated comprehensively, and reported to the SELDOC Clinical Governance team

To support the smooth running of the service delivery team ensuring all members of that team have the general administrative support required. The post holder will also provide rota/admin duties across other parts of the business as the need dictates. The Rota & On-boarding Administrator will work closely with the Rota & On-boarding Co-Ordinator and Rota & On-boarding Manager to ensure all clinical staff working in the services are compliant and that all administrative support functions are carried out in a timely manner. Working Relationships: • CEO, • Rota & On-boarding Manager (ROM) (Line Manager), • Rota & On-boarding Co-ordinator (ROC), • All Directors across the business, • Current and potential customers, • Patients and ‘service users’, • External partners and service providers SELDOC’s purpose is to deliver local healthcare you can trust. We will develop and grow our business as SELDOC Healthcare by: • Extending the reach of our current service proposition, • Entering new markets with alternative products and services which leverage our brand, and, • Exploiting the potential which emanates from our unique mix of clinical, operational, and commercial expertise. Our strategy requires us to maximise the impact of our current services, to strengthen current and new relationships with customers and to diversify effectively into new customer propositions. We are patient-focused, compassionate, adaptable, empowering and competent. Whilst we will retain our reputation for services which are clinically led and safe, we are ‘thinking big’ in terms of our clinical and commercial aspirations. Job duties and responsibilities Specifically, the Rota and Onboarding Administrator will: • Work with the on-boarding and rota team to provide adequate cover to ensure the safe delivery of services., • Onboarding – administering all pre-employed documentation including DBS, referencing in a timely manner., • Answer onboarding telephone calls and queries, • To accurately maintain People-related data and personnel files, ensuring confidentiality, • Actively engage with new clinicians and proactively encourage effective and efficient completion of on-boarding stage, • Schedule and oversee training sessions for all new clinicians, • Correctly set up profiles and issue logins relevant to new clinician roles, • Responsible for ensuring all new clinicians are given access to relevant system, including payroll and have been provided all mandatory items for their first session in service., • Work closely with ROC and ROM to continuously review the end to end on-boarding process to ensure best experience to new clinicians at all times., • Support the onboarding of new Registrars., • Provide support to the team and the ROM, ROC as required., • Sort and distribute mail and faxes to appropriate staff members., • Clearing applications of new clinicians for the service to function effectively, • Preparation and management of PLTs., • Implementation of TeamNet; Rota Master and Adastra software, • Preparation of reports such as on-boarding; compliance information, etc., • Support with of Clinical compliance as and when required, • Carry out DBS checks for new and current employees., • Attend meetings as required., • Provide resilience to the rota team should anyone be off for a protracted period of time due to sickness or approved leave., • Monitor and take appropriate action on relevant mailboxes.

Company Name: Vertex Pharmaceuticals Type of Role: Contract position, Inside IR35 Contract length: 12 months Location: Hybrid (3 days on site in Paddington, London) Department: Commercial Supply Chain Looking for opportunities with purpose, impact and possibilities? Our client, Vertex, is a global biotechnology company that invests in scientific innovation. As they grow their pipeline at pace, they are strengthening their reputation for creating transformative medicines for people with serious diseases. Job Summary: Vertex is seeking a highly motivated individual to manage the international order and logistics process for our gene therapy product. The Order and Logistics Manager will be responsible for executing and facilitating the order process, including order management (input, update and monitor), alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process. In addition to local stakeholders, the Order and Logistics Manager will collaborate with cross-functional teams in Europe, GCC and USA including Manufacturing, Commercial Operations, External Service providers and Quality. Responsibilities: Order management • Leads and is responsible for all aspects of the “cell journey” on daily basis between Vertex and treatment centers., • Executes and monitors order process within Vertex’s business system from order generation, changes, shipment through final delivery confirmation., • Understands for each patient the complexity and proactively prepares for that., • Leads operational calls with internal stakeholders to review daily operations, manages issues and set priorities., • Conducts scheduled and ad hoc coordination calls with Center Engagement Leads. Discusses the outcome of the calls with the Manager and proposes action plan., • Monitors different systems with cell journey data., • Continuously operates the track and trace system, updates it daily and shares data with internal stakeholders., • Collaborate with logistics providers to ensure all import/export compliance requirements are met for the shipping of the orders., • Provides timely updates and instructions to internal and external stakeholders. Capacity and transportation booking • Supports capacity booking at CMO (Contract Manufacturing Organization) for each patient., • Engages with internal stakeholders to mitigate capacity issues on a case-by-case basis., • Continuously monitors performance and brings up capacity utilization/improvement issues and proposes options to manage., • Provides forecast to Suppliers to plan for aligning capacity and supply., • Assists the International S&OP process., • Works with Vertex Global Logistics to execute properly the logistics processes ensuring the on-time preparation and delivery of the shipments. Performance and Process management • Updates an issue log for weekly operations review meetings and QBR. Proposes issue resolution to International Order Management Lead., • Provides input for the regular operations review meetings with country Commercial Teams., • Continuously monitors nature of exceptions and contributes to the update of the playbook to handle them in a standardized way., • Supports the refinement of hospital delivery strategy and the review of transportation performance on a regular basis., • Executes order management role according to SLAs and provides input to the KPI system on order process., • Propose actions to continuously improve performance., • Supports Finance in intercompany invoicing issues., • Engages in setting up and planning activities for process improvements, new customer logistics trial shipments, and related activities. Qualifications and Experience: • Master’s degree / Bachelor’s degree in life sciences with relevant experience in the Biopharmaceutical industry., • The ideal candidate is well versed in biopharma management in logistics coordination, production/operations planning, and/or customer service., • Demonstrated experience and knowledge in GMP and working with Quality and manufacturing organizations., • Working knowledge in biopharma product handling and manufacturing process, understand the impact of process deviations., • Working knowledge and experience working directly with commercial operations., • Experience in executing SOPs and work instructions., • Patient-centric mindset is critical., • Must exhibit discipline in planning and plan execution., • Ability to work with multiple databases and electronic systems. Experience with Oracle/ERP, courier, and material ordering portals, considered a plus., • Must display strong analytical and problem-solving skills; attention to details is required; ability to anticipate variance and risks and develop options., • Demonstrated effectiveness working cross functionally in a global environment and in matrix teams, as well as with 3rd party service providers., • Outstanding organizational skills with the ability to multi-task and prioritize., • Excellent interpersonal, verbal and written communication skills; working language English, additional languages are desirable., • Comfortable in a fast-paced entrepreneurial environment, self-directed and able to adjust workload based upon changing priorities., • Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance. Vertex is partnering with Talent Works to manage their international temporary job openings. If you are successful in your application, you will be employed by Talent Works to work on a temporary assignment at Vertex. Please apply if you have proven experience in logistcs / supply chain /order management within the pharma/biotech space.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

North West Air Ambulance is a well-recognised, reputable and remarkable charity! They provide enhanced pre-hospital care crucial to saving lives. They quite simply bring the hospital to the patient, regardless of their location across the North West. NWAA have completed 2,615 missions this year, 958 of those were critical care car missions. This year, they need to raise £18 million to continue their crucial services without and funding from the Government or the NHS, this comes entirely from generous donations. Rob nearly died in June 2022, when he was badly injured in a freak DIY accident at home. Theyve given me time to grow a bit older, appreciate life a little bit more and enjoy it. Time to watch my kids grow up, time to be with my wife. They gave me the time to get to the hospital. Ive been very lucky I feel like a very lucky man. Rob, husband to Karen and a dad to three children. Do you want to be part of the passionate, driven and talented Income and Engagement team who raise funds to fuel helicopters and critical care cars, putting specialist doctors where theyre needed most? If so, we would love to hear from you. The Role This is a unique opportunity to join the team as an Events Officer, reporting directly to the Events Manager. You will support participants who have their own place in challenge events such as runs, walks and cycles as well as other third-party organised events. Main duties will include: Providing effective support to the events team, contributing towards the ambitious five-year Community and Events team strategy. Carrying out research, updating event collateral and supporting the team with event organisation and delivery including on-the-day support. Providing engaging stewardship to event participants and lapsed supporters. Recruiting participants and delivering excellent stewardship for a variety of third-party challenge events, including skydives, walks, cycle rides and runs whilst meeting set income targets. The Person We are looking for someone who has excellent written and verbal communication skills, and experience in a customer service or client facing role. You must be confident with excellent attention to detail. We are also looking for a team player, who is experienced in working to targets and committed to delivering results. You will require the ability to juggle multiple projects, and be organised working on your own initiative. While experience in an events fundraising role would be advantageous, we are also keen to speak with people with events management experience and a sound knowledge of fundraising looking to develop a career in the charity sector. Please note that this role will involve attending events in the evenings and weekends. You will be required to have a full UK driving license, and access to your own vehicle. If you are enthusiastic about events, and the work of NWAA, we would love to hear from you! Why NWAA? NWAA is a wonderful, reputable charity that has a huge impact on saving lives. This role offers the opportunity to be part of a creative, supportive, collaborative and fun team! On top of this, the charitys benefits include: Life Assurance Cash Back Scheme which includes cash back for dental treatment and a range of medical treatments as well as staff discounts with a range of retailers 24-hour confidential Employee Assistance helpline Salary Sacrifice Scheme for pension contributions On-site parking Cycle to work Scheme. Sick pay Holiday buy back scheme If this sounds like the type of environment that would suit you for the next phase of your career, then please get in touch! The role permanent, full-time (although flexible working patterns will be considered) and offers the opportunity to work flexibly from the charity's offices based in Knowsley and Barton, as well as across the region, and from home. If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Charlie, Leanne or Jen at Charity Horizons for more information. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy. TPBN1_UKTJ

The scope of this role is to manage the delivery of managerial tasks in the UTC, as delegated by the Service Delivery and Performance Manager (SDPM). Deputise for the Service Delivery & Performance Manager when required. Service delivery needs to be patient and customer focussed with service outcome