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In this multifaceted role, you will provide exceptional customer service in various capacities including waiting tables, bartending, supporting the bar staff, and facilitating social gaming experiences for our patrons. This is a blend of hospitality expertise, mixology skills, and a passion for creating memorable experiences for our guests. Experience/Knowledge: - Genuine passion for hospitality and ensuring that the teams they and work in share this. - Lots of personality and not afraid to use it! - A love for food, drink, customer service and, above all else, people. Responsibilities: - Greet customers warmly, assist with queries on experiences, menus and deliver the best experience possible. - Take food and beverage orders accurately, ensuring timely relay to the kitchen and bar staff. - Prepare and serve a diverse range of beverages, including cocktails, mocktails, and specialty drinks, adhering to quality standards and customer preferences. - Engage with patrons in a friendly and engaging manner, offering recommendations, and ensuring overall satisfaction. - Facilitate social gaming activities, or interactive experiences, creating a lively and inclusive atmosphere. - Process orders and payments transactions with accuracy and efficiency. - Maintain cleanliness and organization of all floor areas, bar stations, and gaming areas, including restocking supplies and clearing tables. - Assist bartenders with bar support tasks, including restocking inventory, washing glassware, and maintaining a clean and organized workspace. - Adhere to all safety and sanitation guidelines to ensure a safe and enjoyable environment for guests and staff alike. - Collaborate with team members to deliver exceptional service and foster a welcoming atmosphere for our patrons. - Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. - Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. - Be customer focused, ensuring a warmly staff presence at all times and anticipating guests’ needs to ensure their expectations are exceeded. - Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue.