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  • Credit Controller
    Credit Controller
    hace 1 mes
    £38000–£42000 anual
    Jornada completa
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Manager of Client Care
    Manager of Client Care
    hace 1 mes
    Jornada completa
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Van Delivery Driver
    Van Delivery Driver
    hace 1 mes
    £12.5–£17 por hora
    Jornada completa
    Hounslow

    Schedule: Monday to Friday, 07:00 – 17:00 in Hounslow (TW3) Pay: £14–£15 per hour (PAYE) plus holiday pay and pension Contract: Full-time, permanent About the Role Join a two-person crew delivering scaffold towers using a Mercedes Sprinter Luton. You will ensure the safe loading and unloading of goods, complete delivery notes, and provide excellent customer service on multi-drop routes around London. Responsibilities • Conduct daily vehicle checks and ensure safe loading using straps, blankets, and a sack barrow/trolley. Operate the tail-lift as needed., • Perform multi-drop deliveries and collections of scaffold tower sections (no installation involved)., • Complete paperwork and app scanning; manage basic routes and time efficiently., • Collaborate with a Driver’s Mate/Porter for two-person lifts. Requirements • Hold a UK manual B licence (3.5t Luton/Sprinter) and be confident driving in London., • Maintain good manual-handling fitness; be reliable, punctual, and customer-focused., • Undergo a right-to-work check and provide a DVLA licence check code before starting., • Multi-drop experience is desirable; acceptable to have up to 6 points on your licence, but no DD/DR/IN. Benefits • 28 days of paid holiday (5.6 weeks) and automatic enrolment in a pension scheme., • Uniform, PPE, and training are provided. Screening Questions 1. Do you hold a manual UK B licence and can you start at 07:00 Monday to Friday?, 2. How many licence points do you have? Please share your DVLA check code., 3. Briefly describe your recent multi-drop or van experience in London.

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  • Plumber
    Plumber
    hace 2 meses
    £30000–£40000 anual
    Jornada completa
    Twickenham

    We are seeking a skilled heating installer with at least 5 years experience to join our team. Specialising in high efficiency gas boilers and renewable technologies, we are looking to expand due to increased demand for our top quality services. We cover domestic and non domestic work, based around south west London and try to keep jobs within 1 hour travel time of our base in Twickenham, TW1. The successful candidate will be responsible for the installation, maintenance, and repair of heating systems in both residential and commercial properties. Duties • Install and maintain heating systems, ensuring compliance with safety regulations and standards., • Perform routine inspections and diagnostics on heating equipment to identify issues., • Servicing and repairing systems, as well as partial and full installations, • Assemble and plumb heating units, ensuring proper connections and functionality., • Collaborate with other tradespeople, including carpenters, to complete projects efficiently., • Maintain accurate records of work performed and materials used., • Adhere to health and safety guidelines while working in various environments. Requirements • Proven experience as a Heating Engineer is a MUST, • Successful applicants must have excellent written and verbal communication skills., • CCN1, CENWAT, (HTR1 and CKR1 beneficial) and G3 HW regs advantageous but not necessary, • Strong mechanical knowledge with the ability to troubleshoot heating systems effectively., • Non-domestic gas, Heat pump, biomass or solar thermal experience advantageous but not necessary, • You must have a full clean UK driving licence, • Able to work alone and in a team The ideal candidate will demonstrate a proactive approach to problem-solving, excellent communication skills, and a commitment to delivering high-quality workmanship in every task undertaken. Van and some tools can be provided and reflected in renumeration Training and improvement opportunities are available. In return we are looking for long term commitment from a motivated person

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  • Care Manager
    Care Manager
    hace 2 meses
    £40400 anual
    Jornada completa
    Hayes

    Job Overview: We are seeking an experienced and dedicated Care Manager to oversee and coordinate our residential, day, and domiciliary care services. The successful candidate will ensure that our services meet the highest standards of care, comply with regulatory requirements, and align with our organization's values and objectives. Key Responsibilities: Service Management: 1. Oversee the daily operations of residential, day, and domiciliary care services., 2. Ensure the delivery of high-quality, person-centered care that meets individual client needs., 3. Develop and implement care plans in collaboration with clients, families, and healthcare professionals. Staff Leadership: 1. Recruit, train, and manage care staff, fostering a supportive and effective team environment., 2. Conduct regular staff evaluations and provide ongoing professional development opportunities. Compliance and Quality Assurance: 1. Ensure services comply with all relevant legislation, regulations, and standards., 2. Monitor and evaluate service delivery, implementing improvements as necessary. Financial Oversight: 1. Manage budgets effectively, ensuring resources are used efficiently., 2. Monitor financial performance and implement cost-control measures. Stakeholder Engagement: 1. Build and maintain positive relationships with clients, families, staff, and external agencies., 2. Represent CareX Group in meetings with regulatory bodies and other stakeholders. Qualifications and Experience: 1. Proven experience in a managerial role within the care sector., 2. Relevant qualifications in health and social care (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care)., 3. Strong knowledge of care regulations and standards., 4. Excellent leadership, communication, and organizational skills., 5. Ability to manage budgets and resources effectively. What We Offer: 1. Competitive salary and benefits package., 2. Opportunities for professional development and career progression., 3. A supportive and collaborative working environment., 4. The chance to make a meaningful difference in the lives of our clients.

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  • Office Coordinator
    Office Coordinator
    hace 2 meses
    £760–£1085 mensual
    Jornada completa
    London

    Employer Description KBM Accounting & Advisory is an established UK-based firm with over 35 years of experience in accounting, tax, audit, and business advisory services. We are expanding our presence into the UAE through our IFZA-licensed entity in Dubai to support local businesses with high-quality, reliable, and professional financial services. Our approach combines strong technical expertise with a personal, client-focused service style. We believe in professionalism, integrity, continuous learning, and building long-term relationships with both clients and our team. As an employer, we offer a supportive working environment, opportunities to grow alongside an expanding international firm, and the chance to work closely with a qualified UK team. We value people who take initiative, communicate well, and uphold high standards in their work. Job Title: Admin / Office Coordinator Location: Dubai, UAE Company: KBM Accounting & Advisory (IFZA Free Zone) Type: Full-time Summary: We are seeking a well-organised and professional Admin / Office Coordinator to support our Dubai operations. The role requires strong communication skills, good customer service, and the ability to manage office tasks efficiently. Prior UAE administrative or accounting-office experience is preferred. Responsibilities: • Handle client enquiries via phone, email, WhatsApp, • Maintain organised digital and physical records, • Assist with client onboarding and documentation, • Schedule meetings and manage diaries, • Coordinate with PRO services for visa/licence paperwork, • Follow up with clients for missing documents, payments, or approvals, • Assist in preparing simple reports or summaries raised by accountant, • Support marketing activities (sending emails, following up on leads), • Maintain professional office environment (even if flexi-desk), • Liaise with suppliers, landlords, service providers Requirements: • 2–5 years UAE administrative experience (accountancy office preferred), • Excellent English communication, • Strong organisational skills, • Basic accounting knowledge is a plus, • Proficiency in MS Office, • Friendly, confident, client-facing personality Salary Range: AED 3,500–5,000 Start Date: January 2026

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  • Van Driver
    Van Driver
    hace 2 meses
    £12.5–£15 por hora
    Jornada completa
    Hounslow

    Schedule: Monday to Friday, 07:00 – 17:00 (mostly) Pay: £14–£15 per hour (PAYE) plus holiday pay and pension Contract: Full-time, permanent About the Role Join a two-person crew delivering scaffold towers using a Mercedes Sprinter Luton. You will ensure the safe loading and unloading of goods, complete delivery notes, and provide excellent customer service on multi-drop routes around London. Responsibilities • Conduct daily vehicle checks and ensure safe loading using straps, blankets, and a sack barrow/trolley. Operate the tail-lift as needed., • Perform multi-drop deliveries and collections of scaffold tower sections (no installation involved)., • Complete paperwork and app scanning; manage basic routes and time efficiently., • Collaborate with a Driver’s Mate/Porter for two-person lifts. Requirements • Hold a UK manual B licence (3.5t Luton/Sprinter) and be confident driving in London., • Maintain good manual-handling fitness; be reliable, punctual, and customer-focused., • Undergo a right-to-work check and provide a DVLA licence check code before starting., • Multi-drop experience is desirable; acceptable to have up to 6 points on your licence, but no DD/DR/IN. Benefits • 28 days of paid holiday (5.6 weeks) and automatic enrolment in a pension scheme., • Uniform, PPE, and training are provided. Screening Questions 1. Do you hold a manual UK B licence and can you start at 07:00 Monday to Friday?, 2. How many licence points do you have? Please share your DVLA check code., 3. Briefly describe your recent multi-drop or van experience in London.

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  • Commis Waiter / Waitress Full time
    Commis Waiter / Waitress Full time
    hace 2 meses
    £12.21–£13 por hora
    Jornada completa
    London

    We are passionate about creating exceptional dining experiences and are currently seeking a Food Runner to join our team. As a Food Runner, you will play a crucial role in ensuring our guests receive outstanding service. Your responsibilities will include welcoming guests, taking orders, and serving beverages. You will also be responsible for delivering food from the kitchen to the dining area, maintaining cleanliness and safety, and assisting waitstaff as needed. Responsibilities: • Greet guests and take their orders., • Serve beverages and assist with food delivery., • Maintain a clean and safe working environment., • Perform cleaning duties at the start and end of each shift, including polishing cutlery and cleaning glasses., • Assist waitstaff by answering questions and making food and beverage recommendations. Ideal Candidate: • Flexible availability., • Comfortable with a physically demanding job and long hours., • Excellent verbal communication skills., • Friendly yet professional demeanor., • Ability to work as part of a team and resolve conflicts., • Strong attention to detail and punctuality., • Proactive approach to work. Compensation & Benefits: • Hourly rate of £12.21 plus service charge., • Private pension scheme., • 50% discount on staff visits to the restaurant., • Full-time or part-time positions available.

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  • Sports Coach
    Sports Coach
    hace 2 meses
    £22–£32 por hora
    Jornada parcial
    Hersham

    🏐 Netball Coach (Part-Time) Pay: £22.00–£25.00 per hour Location: Partner Schools (In Person) Join the Pride at Lions Sports Academy! We’re on the hunt for an inspiring and energetic Netball Coach to join our growing team, delivering high-quality sessions at one of our partner schools. If you’re passionate about developing young players, promoting healthy, active lifestyles, and helping pupils fall in love with sport, this is the perfect opportunity for you. You’ll be working with pupils aged 5–13, nurturing their skills, confidence, and team spirit through fun, purposeful coaching. What You’ll Be Doing: • 🏐 Design and deliver engaging, age-appropriate training sessions that challenge and motivate pupils., • 💪 Develop individual and team performance through tailored drills and structured programmes., • 🌟 Inspire and support every player — from beginners to budding stars — to reach their full potential., • 🤝 Promote teamwork, fair play, and sportsmanship on and off the court., • 📋 Track progress and keep accurate records of attendance and development., • 🧠 Collaborate with PE staff and other coaches to maintain a consistent, high-quality programme. What We’re Looking For: • Previous playing or coaching experience in netball (school, club, or higher)., • Strong knowledge of the game and an ability to make sessions both educational and fun., • Excellent communication and motivational skills — you know how to bring the best out of young people., • A recognised coaching qualification (preferred but not essential)., • A real passion for sport, youth development, and helping others succeed., • Availability for afternoon sessions (Monday–Friday) and Saturday mornings. Why Join Lions Sports Academy? At Lions, we don’t just coach — we develop people. You’ll be part of a vibrant network of sports professionals, receive opportunities for continuous training and development, and work in a supportive environment that values your expertise. This is your chance to make a real impact, inspire the next generation, and grow your career doing what you love. Sound like you? Let’s grow the game together. 🦁💛 #NetballCoaching #SportsJobs #JoinThePride #LionsSportsAcademy #CoachingCareers

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