Senior Customer Deployment Specialist
28 days ago
Edinburgh
Senior Customer Deployment Specialist Location: UK (Remote with occasional travel to UK & Europe)Sector: Healthcare / Medical Technology / AI About the Company Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform. Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers. The Role The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments. This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery. Key ResponsibilitiesSoftware Deployment & Configuration • Lead complex platform and third-party application deployments from initiation through post-implementation review, • Configure and optimise deployments to meet performance, security, and customer-specific requirements, • Champion deployment best practices aligned with regulatory, quality, and compliance standardsArchitecture & Technical Leadership, • Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services, • Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards, • Share deployment learnings with Solution Architects to continuously improve delivery standardsTechnical Stakeholder Engagement, • Work closely with customers and partners to gather technical and integration requirements, • Act as a trusted subject matter expert, building confidence through clear technical guidancePlatform Management, • Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and securityHealthcare Data Standards & Integration, • Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2Interoperability & Web Services, • Implement APIs and web services to support interoperability across healthcare systemsTooling & Scripting, • Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration, • Create and improve internal tooling to enhance deployment consistency, efficiency, and securityTroubleshooting, • Respond rapidly to system issues, conduct root cause analysis, and implement corrective actionsCollaboration & Mentorship, • Partner with Product, Engineering, and Customer Success teams to influence deployment readiness, • Mentor junior team members and promote a culture of continuous improvementDocumentation & Compliance, • Maintain detailed technical and deployment documentation, • Adhere to all information security and acceptable use policiesEssential Experience & Qualifications, • Significant experience in Healthcare IT, including enterprise software implementation, • Degree in Computer Science, Software Engineering, or equivalent industry experience, • Proven leadership delivering large-scale, complex deployments, • Strong understanding of clinical workflows and system integration, • Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security, • Solid understanding of networking, firewalls, VPNs, and healthcare data security, • Experience working in regulated industriesDesirable, • Cloud certifications (AWS, Azure, or GCP), • Kubernetes deployment and operations experience, • Integration engines (e.g. Mirth, Rhapsody), • Infrastructure as Code (Terraform, ARM, Bicep), • Configuration management and monitoring tools, • Personal Attributes, • Strong ownership mindset with the ability to drive delivery independently, • Excellent communication and stakeholder management skills, • Structured, analytical, and detail-oriented approach, • Collaborative, curious, and committed to continuous learning, • Comfortable managing multiple projects and priorities Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited).