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Housing Support Worker Service Area: Essex Services Town: Colchester Status: Full-time Contract Type: Fixed-term to 31/03/2028 Total Salary Pro-Rata: £26,298 per annum Closing Date: 22/11/2026 Vacancy Reference Number: 4454 Phoenix Futures Housing Sustainable Tenancy Service (HoSTS) have an exciting opportunity for someone who will work with a small cohort of individuals with varying needs, such as offending history, substance misuse, mental health, and learning difficulties, who have been housed in independent accommodation. Previous experience is desirable, however not essential. Support Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people who use our service. The Role As a Housing Support Worker, you will support people at HoSTS to reach their goals and change their lives for the better. The role is full-time, 37.5 hours per week, fixed-term until 31/03/2028. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches. About You To join us as a Housing Support Worker at HoSTS, you will need: - Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field - Evidence of effective partnership working and the ability to network for the benefit of the client and service - Evidence of managing a busy caseload or tasks and excellent organisational skills - To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems - Excellent communication skills, both written and verbal - Understand complex issues presented by people who have experienced homelessness and are moving into temporary or permanent housing whilst engaging in the community - Determined, with a drive to succeed and a willingness to learn - Passionate and enthusiastic about making a real difference to the lives of people we support Other organisations may call this role Tenancy Support Worker, Supported Housing Officer, Accommodation Support Worker, or Recovery Co-ordinator. So, if you're seeking your next challenge as a Housing Support Worker, please get in touch or apply today. Your Rewards - Starting salary of £26,298, with the opportunity to access potential yearly salary increments subject to appraisal, meaning a potential salary increase up to £28,000 - Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation - 25 days' annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) - Benefits including season ticket loan, pension scheme and life assurance - Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities - Continuous training and career development via PXL, our dedicated learning management system - Access to a 24/7 Employee Assistance programme, including telephone and online access - A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better - We'll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team The Service HoSTS provides tenancy-ready and sustainment support to individuals with complex lives who have experienced homelessness and unstable accommodation. Working alongside Colchester Borough Homes, our service delivers day-to-day support with tenants' wellbeing and requirements to help them sustain their accommodation and live fulfilled lives. The HoSTS team supports with accessing and attending mental health services and GPs. Complete referrals into partner agencies such as substance use services, IPS teams, Social Inclusion activities and financial advice whilst advocating on their behalf, ensuring their voices are heard. The HoSTS team is a small, friendly team with a Housing Team Manager and an existing Housing Support Worker, both with experience in supporting those with complex lives and housing needs. The HoSTS service works across two sites within the Colchester area of Essex. The role will be office-based, operating out of both supported accommodation sites. One site has free parking with a carer's parking permit purchased by Phoenix Futures due to residential parking restrictions. Both sites are within a 20-minute walk from the local train station, and there are regular bus routes near both accommodations. About Phoenix Futures Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves, and we ensure equity of opportunity. Interview Process We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face-to-face interview for approximately the week commencing 7th December 2026 and will be provided with all details about the assessment process. There will be a Peer Mentor present as part of the interview process. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required. Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment. #LP TPBN1_UKTJ

Provide housing support to individuals with complex needs including offending history, substance misuse, and mental health issues, helping them achieve goals and sustain accommodation.

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