Piano jobs in United Kingdom

We are looking for a passionate, talented, and inspiring singing teacher to lead, develop and support vocal work across the academy—particularly with our GCSE music students. The ideal candidate will be an experienced musician with a strong background in piano accompaniment and vocal technique. You should have previous experience teaching and working with young people, ideally at secondary school level, and be confident in preparing students for GCSE Performing exams. A genuine enthusiasm for helping students grow in confidence and skill—especially in preparation for performances—is essential. This is a great opportunity to make a real impact on students’ musical journeys, and there may also be the chance to get involved in exciting project-based work as part of the wider curriculum. We’re looking for someone who is: • Energetic and encouraging in the classroom, • Reliable, punctual, and organised, • A clear communicator with great interpersonal skills, • Passionate about teaching and making music enjoyable and accessible to all

?About Us We are an ‘Outstanding’ (Ofsted 2023) secondary academy, established in 2018 to provide an excellent education for children in Wimbledon. Two years after opening, we moved into our brand-new building which is modern, bright and equipped with state-of-the-art facilities in every area of the curriculum. We are oversubscribed and fortunate to have an amazing level of support from the community with waiting lists for entry into every year group of our academy. Our academy is an exceptional place to learn, providing an ambitious but happy and inclusive environment. We have high expectations of our students of all starting points and abilities. We know that our students will leave us academically successful, but we also want them to be well-rounded individuals with a highly developed social conscience, ready to lead in their communities and beyond. Our motto is ‘make a difference’ and our students and staff give nothing except their very best in pursuit of making a difference to their lives and the lives of others around them. Three words are crucial to how we guide students to be able to ‘make a difference’: independence, integrity and resilience. Independence means we support students to develop their skills and attributes, so they have everything they need to succeed. We set challenging targets and raise aspirations so every single one of our students reaches their potential. Integrity means staff and students must be fair and truthful and have the courage to take the right action in every situation, even when no-one is looking. Resilience means we give students the tools to recover from difficulties. We show students how taking risks and making mistakes is all part of the learning journey. We also show students how hard work brings success, and support them to persevere with all challenges. There is a great deal of collaborative working and sharing of good ideas about what works within secondary academies at Harris. The successful candidate will be joining a friendly and outward looking group where professional development and progression opportunities are second to none. ?Summary We are looking for a passionate, talented, and inspiring singing teacher to lead, develop and support vocal work across the academy—particularly with our GCSE music students. The ideal candidate will be an experienced musician with a strong background in piano accompaniment and vocal technique. You should have previous experience teaching and working with young people, ideally at secondary school level, and be confident in preparing students for GCSE Performing exams. A genuine enthusiasm for helping students grow in confidence and skill—especially in preparation for performances—is essential. This is a great opportunity to make a real impact on students’ musical journeys, and there may also be the chance to get involved in exciting project-based work as part of the wider curriculum. We’re looking for someone who is: • Energetic and encouraging in the classroom, • Reliable, punctual, and organised, • A clear communicator with great interpersonal skills, • Passionate about teaching and making music enjoyable and accessible to all ?Main Areas of Responsibility We are looking for a passionate, talented, and inspiring singing teacher to lead, develop and support vocal work across the academy—particularly with our GCSE music students. The ideal candidate will be an experienced musician with a strong background in piano accompaniment and vocal technique. You should have previous experience teaching and working with young people, ideally at secondary school level, and be confident in preparing students for GCSE Performing exams. A genuine enthusiasm for helping students grow in confidence and skill—especially in preparation for performances—is essential. This is a great opportunity to make a real impact on students’ musical journeys, and there may also be the chance to get involved in exciting project-based work as part of the wider curriculum. Qualifications & Experience The ideal candidate will be an experienced musician with a strong background in piano accompaniment and vocal technique. You should have previous experience teaching and working with young people, ideally at secondary school level, and be confident in preparing students for GCSE Performing exams. A genuine enthusiasm for helping students grow in confidence and skill—especially in preparation for performances—is essential. We’re looking for someone who is: • Energetic and encouraging in the classroom, • Reliable, punctual, and organised, • A clear communicator with great interpersonal skills, • Passionate about teaching and making music enjoyable and accessible to all ?Rewards & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more abouton our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes ap...

Company Description Chugai Pharma Europe (CPE) is a regional business and wholly owned subsidiary of Chugai Pharmaceutical Co., Ltd., one of Japan’s leading research-based pharmaceutical companies. Established in 1993, CPE is the regional coordinator of Chugai’s commercial, medical and business activities in Europe, as well as supporting research & development for Japan and exploring co-development and in-licensing opportunities. Our mission is to dedicate ourselves to adding value by creating and delivering innovative products and services for the medical community and human health around the world. For more information, please visit https://www.chugai.eu/ or follow us on LinkedIn at Chugai Pharma Europe Role Description This is a full-time role for a Digital Customer Engagement Manager located in London, with flexibility for remote work. Please only apply (in English) if you consider that you fulfil the below criteria. Qualifications Essential Criteria: • Completed degree or equivalent professional qualification in Business, Marketing, Communications, Digital Business, or a related field, • Digital qualification (preferable) or demonstrable experience, • Fluent English & French (oral, written and professional vocabulary), • Over 5 years of experience in a similar role, ideally in digital marketing or customer engagement (pharmaceutical industry desirable or agency), • In-depth understanding of digital channels and platforms, and their use in customer management, • Experience in omnichannel marketing (including social media), crafting personalized customer journeys, and enhancing customer engagement and experience, • Demonstrable experience leading and managing digital marketing campaigns, email journeys and social media, • Experience on managing websites and apps Go to Market model, • Experience analyzing and interpreting customer data to optimize the customer journey (Matomo/Piano/GA, SFMC/Marketo, Salesforce/Vevva/OCE), • Strong time management and flexibility, workload prioritization, and multi-tasking abilities., • Ability to work independently and collaboratively with team while leading without authority, • Proactive in sharing expertise and demonstrating a positive can-do attitude on a matrix environment, • Creates an open, trusting environment for discussing confidential/ethical issues., • Takes ownership, initiates action, and sets high professional standards, • Strong interpersonal and influencing skills; acts as a passionate and enthusiastic digital champion, • Focuses on activities that deliver results and ROI, with customer experience positive impact, • Methodical, detail-oriented approach ensuring adherence to SOPs and task completion, • Initiative, drive and autonomy; able to operate with minimal supervision and work with limited infrastructure, knowing when to consult/inform manager/others JOB PURPOSE: • The Digital Customer Engagement Manager is responsible for optimizing customer engagement opportunities and the successful implementation of holistic omnichannel projects and campaigns for impactful customer experience. General: • Understand the digital ecossystem, services, solutions, automation and brand's omnichannel journey, • Possess in-depth knowledge of digital marketing, including current trends and new technologies to inform and improve the department strategy, • Take and recommend strategic decisions that are informed by data drive analysis, researched and evidenced industry insights, • Lead , manage and engage with internal and external stakeholders, • Manage internal relationships in order to work effectively within cross-functional teams, • Drive and influence cross-functional and project teams, • Be an effective Project Manager in order to lead and influence cross-functional and project teams including Medical, sales. IT or Portfolio & Lifecycle management CEDx Specific: • Develop and execute digital initiatives by identifying key customer engagement opportunities, planning, and implementing it together with sales & marketing teams, • Ensure that digital and omnichannel tactics are seamlessly included in the overall brand strategy, enhancing the coherence and effectiveness of marketing efforts, • Maximize Chugai digital capabilities to achieve exceptional customer experience by bringing innovative thinking and a deep understanding of customer needs and behaviours, • Cultivate a "digital first" mindset within Chugai's teams while fostering a digital-first culture by promoting the importance of digital channels and ensuring that digital strategies are prioritized in marketing and sales activities, • Enhance the digital capabilities through training and support by organizing workshops, providing resources, and offering guidance to ensure that the teams are well-equipped to execute digital strategies effectively, • Manage and work effectively with agencies and other third party service providers, • Manage expenditure budgets in cooperation with finance teams, • Shape a cohesive GTM and customer offering across digital platforms by providing a consistent offering across platforms and systems, • Set, monitor and report on KPIs and quantitative objectives, • Lead and drive the omnichannel communication and implementation of the marketing strategy for optimal field execution and customer engagement and digital experience, • Work alongside portfolio management to co-create and implement a cohesive digital and marketing strategy: This involves aligning digital initiatives with portfolio goals and ensuring that all marketing efforts are integrated, • Ensure the strategy is interwoven with all marketing efforts to provide a unified customer experience, providing a unified and consistent customer experience across all touchpoints., • Implement automation in customer communications to enhance engagement and CX by making interactions more efficient and personalized, • Inspire, motivate and provide leadership, • Ensure strategic and tactical alignment with medical , sales, IT and portfolio & lifecycle teams, • Measure and demonstrate improved customer interactions through measuring impact, demonstrating improvements and making data-driven reporting and action plans

Reports to: Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability and to safeguard its values and journalism for the future. The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing. Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, and make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York. In 2024, The Independent’s portfolio of brands increased through a new licensing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer behaviour. Reporting into a senior member of the team, you will contribute to the team’s work as it develops from descriptive reporting towards more predictive and insight-led analysis. Your primary focus will be on analysing customer data to help understand engagement, retention, and value across our reader revenue products. You will support work on areas such as churn analysis, customer segmentation, experimentation, and early-stage modelling, helping the business make more informed decisions. You will work closely with senior analysts and data scientists to learn and apply best-practice analytical techniques, ensuring insights are accurate, well-documented, and clearly communicated. As part of the role, you will help translate data into actionable insights that can be shared with stakeholders across marketing, product, and editorial teams. This role offers an opportunity to develop strong analytical and technical skills in a commercial media environment, while contributing to data-driven decision-making and the long-term growth of reader revenues. Diversity, Equity and Inclusion As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone. We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here. The Independent is an equal opportunities employer. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. The Data & Marketing Department The Data & Marketing department is the intelligence powerhouse of the business, representing the customer. Our goal is to inspire, engage and grow a loyal readership by harnessing data-driven insights and innovative marketing to deliver personalised, impactful content experiences that build lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing. Data Intelligence & Monetisation The purpose of this team is to understand our customers and the value they bring to our business. They do this by providing performance insight and optimisation opportunities to our core business (editorial, marketing, advertising, ecommerce activities, etc.), identifying and validating business expansion opportunities based on insight, and identifying and delivering initiatives that generate revenue from our data assets. About You You are curious, analytical, and interested in how data can be used to understand audiences and improve products. You may be early in your data career or looking to take your first dedicated role as a data analyst in a commercial environment. You enjoy working with numbers, spotting patterns, and learning how data supports real-world decision-making. An interest in media, digital products, or customer behaviour is a plus, but most importantly you are keen to learn and develop your skills within a supportive team. Analysis & Insight • Support the team with regular reporting and performance analysis., • Help analyse user behaviour across acquisition, engagement, and retention., • Assist with forecasting, experimentation, and evaluation of new initiatives., • Translate data into clear insights for non-technical stakeholders. Decision-Making & Problem-Solving • Learn how to approach business questions using data to provide meaningful insights., • Support senior analysts with analysis and modelling tasks., • Develop confidence in making recommendations backed by data and evidence. Relationship-Building & Advocacy • Work closely with colleagues in data, marketing, editorial, product, and finance., • Contribute to insight packs, dashboards, and presentations., • Build positive working relationships across teams. Operational Excellence & Execution • Maintain a high level of accuracy and attention to detail., • Manage multiple tasks effectively with guidance and support from the team., • Take ownership of smaller pieces of analysis and business questions as your skills grow. Key Responsibilities and Accountabilities - what is delivered • Analyse customer behaviour to support understanding of engagement, retention, and subscription journeys, • Support analysis related to churn, conversion, and customer value, working with guidance from senior team members, • Assist in maintaining and updating customer and revenue forecasts (e.g. subscribers, churn, engagement), • Help track performance and support scenario analysis for acquisition and retention initiatives, • Support the design, analysis, and reporting of A/B tests across the customer lifecycle, • Help define success metrics and interpret test results to inform future activity, • Support the creation, maintenance, and analysis of customer segments used for insight and marketing activity, • Work with marketing teams to understand how customer insights are applied in tools such as Braze, • Collaborate closely with senior analysts, data scientists, and data engineers to deliver accurate analysis, • Contribute to dashboards, insight packs, and clear documentation for stakeholders, • Ensure a high level of accuracy, consistency, and attention to detail in all analytical work, • Manage multiple tasks and deadlines with support from the team, taking on greater ownership as skills develop Skills and Experience • Quantitative Foundation: A strong academic background in Mathematics, Statistics, Computer Science, or a related quantitative field, with a deep understanding of statistical significance, hypothesis testing, and experimental design (A/B testing)., • Core Technical Skills: Good working knowledge of SQL for data extraction and analysis (experience with Google BigQuery is a plus), and some experience using Python or R for analysis, modelling, or data manipulation., • Analytical Methods: Exposure to analytical or modelling techniques (e.g. regression, classification, segmentation), with an interest in learning more advanced approaches over time., • Customer & Subscription Insight: Interest in customer behaviour, retention, and subscription-based business models; experience working with KPIs such as churn, engagement, or ARPU is beneficial but not essential., • Growth & Experimentation: Some experience supporting A/B tests, performance analysis, or conversion optimisation, with curiosity about how data informs growth strategies., • Tools & Platforms: Familiarity with analytics, marketing, or data tools (e.g. dashboards, CRM, or marketing platforms); experience with Piano or Braze is a bonus but not required., • Forecasting & Reporting: Experience producing forecasts, tracking performance, or building reports to support decision-making, with guidance from more senior colleagues., • Communication & Collaboration: Ability to explain analytical findings clearly to non-technical stakeholders and work collaboratively with teams such as marketing, editorial, product, and finance., • Brand Interest: An interest in digital media and familiarity with The Independent’s products and journalism is an advantage. Our Values – you will deliver across all our values Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do. Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence. Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences. Please upload a Cover Letter to support your application.

Reports to: Head of Customer Growth About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party‑political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability and to safeguard its values and journalism for the future. The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the compact format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to successfully transition to fully digital publishing. Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other reader‑revenue initiatives, we continue to bring independent journalism to over 100 million unique global visitors a month. In 2024, our portfolio expanded through a licensing partnership with BuzzFeed Inc., adding BuzzFeed UK, Tasty, Seasoned and HuffPost UK to our brand family. Job Purpose We have an exciting opportunity for a Senior CRO Manager to join our Customer Marketing team. Reporting into the Head of Customer Growth, you will be responsible for helping to develop and deliver our CRO strategy across The Independent’s digital products, driving improvements in registration, app installs, newsletter sign‑ups, subscriptions and donations. You will lead our experimentation roadmap, oversee the optimisation of onsite conversion journeys (including paywalls, landing pages and checkout flows), and collaborate closely with our in-house product and analytics, as well as our performance marketing agency. This role requires strong organisational skills, a data‑driven mindset and the ability to work collaboratively with multiple stakeholders. The Data & Marketing Department The Data & Marketing department is the intelligence powerhouse of the business, representing the customer. Our goal is to inspire, engage and grow a loyal readership by harnessing data-driven insights and innovative marketing to deliver personalised, impactful content experiences that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing. Customer Marketing The purpose of this team is to attract, engage and retain readers whilst driving customer revenue, increasing ad revenue and enhancing brand loyalty. They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue for our business. They collaborate holistically across the business to identify new initiatives that drive data collection which feed the insight loop, develop and amplify products and services which enhance our strategic growth pillars. Their goal is to shape the future of customer engagement, leveraging data, creativity and innovation to build meaningful relationships with millions of readers worldwide. Diversity, Equity and Inclusion • We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone, • We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here. The Independent is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. About You You are an experienced CRO specialist with a passion for understanding user behaviour and improving digital journeys. You enjoy combining data, experimentation and creativity to solve problems and drive measurable growth. You’re collaborative, curious, and comfortable working cross‑functionally with Product, Development, Analytics, Editorial and Marketing teams. You don’t need to be a developer, but you understand how experiments work, how to brief effectively, and how to translate insights into clear recommendations. You’re motivated by results, excited by experimentation, and eager to help shape a best in class optimisation programme at a time of rapid growth for The Independent. Key Responsibilities and Accountabilities - what is delivered • Lead the CRO strategy, tailoring optimisation approaches to audience behaviour, product performance and business priorities., • Identify friction points across the customer journey using quantitative insights (e.g. GA4) and qualitative research such as heatmaps, session recordings and surveys (e.g. Crazy Egg)., • Maintain and prioritise a structured experimentation backlog aligned with customer growth objectives., • Develop clear, data‑backed hypotheses using the “If [change], then [result], because [rationale]” model to guide test design., • Work with UX/UI designers to shape test concepts, wireframes and user flows that align with brand and accessibility standards., • Oversee the setup and activation of onsite conversion assets, including paywall and prompt experiences within Piano (transitioning to MonetizeOS)., • Partner with Product, Development and Analytics teams to scope and deliver experiments, ensuring smooth technical execution without needing to personally build complex tests., • Ensure all experiments undergo thorough QA across devices, browsers and user segments before launch., • Support the performance marketing agency with CRO initiatives that enhance paid media performance and improve conversion efficiency., • Configure and launch A/B and multivariate tests using platforms such as Optimizely (or equivalent), ensuring correct tracking and success metrics are in place., • Monitor tests in‑flight to identify technical issues, anomalies or negative performance impacts early., • Analyse test results and translate findings into actionable insights and clear recommendations for stakeholders across Marketing, Product, Editorial and Data., • Present learnings confidently to leadership and cross‑functional teams, ensuring insights are understood and applied to future optimisation work. Skills and Experience Mandatory Requirements • 5+ years’ experience in CRO, growth or digital optimisation roles., • Demonstrable experience developing and delivering CRO strategies across web and/or app environments., • Experience with A/B testing platforms (e.g. Optimizely) and analytics tools (e.g. GA4, heatmapping tools)., • Strong analytical mindset with the ability to interpret data and communicate insights clearly., • Working understanding of HTML, CSS and JavaScript., • Experience collaborating with Product, Development, Analytics and Marketing teams., • Excellent organisational skills and attention to detail., • Ability to manage multiple projects and deadlines in a fast‑paced environment., • Strong communication skills with the ability to tell a compelling story through data. Desirable Requirements • Experience working with Piano, • Familiarity with MonetizeOS or similar paywall/personalisation systems., • Experience working in news, media or retail., • Experience with customer engagement platforms (e.g., Braze)., • A degree‑level qualification in Marketing or a related field is a bonus, but practical CRO experience is what matters most., • Familiarity with The Independent and BuzzFeed brands. Our Values – you will deliver across all our values. Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do. Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence. Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.

JOB DESCRIPTION Job Title: Facilities Assistant Reports to: Senior Facilities Manager Reports: None Salary: £29,000 per annum Hours: 42.5 hours per week - Includes Weekends, Bank Holidays, Evenings, Late nights/Early mornings, Night Shifts THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance for you and your family, • Life Assurance (paying 4 times your annual salary), • Complimentary tickets to The View and 40% staff discount, • Perkbox membership with access to exclusive discounts and freebies ROLE PURPOSE You will be a key member of the Operations and Facilities Team, supporting the day‑to‑day running of the attraction and back‑of‑house areas. You will be responsible for maintaining all facilities and AV/IT equipment, ensuring services operate efficiently at all times. You will also lead on logistics, planning deliveries and storage to support a busy operation. Your priority is to ensure guests enjoy a safe, high‑quality experience, with facilities and environments maintained to a high standard. WHO WE ARE LOOKING FOR You have a genuine passion for facilities and take pride in being hands‑on, approaching practical and manual tasks with enthusiasm. You work well independently and are also a strong team player who enjoys collaborating with others. With excellent problem‑solving skills, you remain calm and professional when handling challenging TO APPLY Send your CV and Cover Letter to jobs@theviewfromtheshard.com by Sunday 21 June 2026. ABOUT US Designed by renowned architect Renzo Piano, The Shard is one of London’s most iconic skyscrapers. At 800ft high, The View from The Shard offers unrivalled 360-degree views across the city. Join our team and be part of a friendly, collaborative environment based at The Shard. You’ll work alongside passionate colleagues who are dedicated to delivering exceptional experiences, supporting one another, and creating unforgettable moments for every visitor. Together, we celebrate creativity, teamwork, and the joy of sharing London’s most breathtaking views. KEY RESPONSIBILITIES Facilities and Technical • Support technical areas by ensuring the troubleshooting and maintaining of all IT and AV related equipment/systems and elements down to component level for The View including ticketing, access control, communication systems, general office functions and other elements as assigned. In addition to this the post holder will maintain high levels of maintenance relating to planned maintenance of the systems., • Set and maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers., • Administer all required electrical equipment monitoring and PAT records., • Implement planned and unscheduled maintenance programmes using the given computerised database for the relevant equipment ensuring that all works are carried out efficiently and economically and that the required records are maintained., • Schedule and supervise all contract works and repairs. To ensure that such works are as per specification and are in the best interest of the View and the Shard, • Assist in the preparation of specifications, and if necessary to liaise with other departments/consultants as necessary, for any new works or modifications to existing services and to progress such works. It is critical that the building and The View operation receives the minimum disruption while such works are carried out., • Maintain up to date records and to ensure the accessibility of all service manuals, drawings, contractual obligations, commissioning certificates and sub-contract details, • Be responsible for the specified technical areas of The View - This will require a hands-on approach, • To deputise for Facilities colleagues in wider Facilities disciplines when required, • Be aware of the external environment, including building relationships with other organisations including the Property Management company, to share good working practices over building and equipment maintenance, • Advise Facilities Managers of all technical functions relating to IT and AV systems Health & Safety • To regularly inspect and to ensure that all service equipment is safe in operation., • To deliver Manual Handling Training; ensuring all teams undertake any lifting or moving of stock or equipment comply with H&S and operate within a culture of correct manual handling procedures., • Plan and coordinate team briefings and Toolbox Talks, • To undertake Health, Safety and Fire responsibilities with respect to you, staff, guests, others on the premises and the Shard estate. Ensure compliance with Shard Health and Safety procedures and completion and regular review of risk assessments, • To regularly inspect and to ensure that all lifting equipment, back of house areas and fire routes are inspected and are maintained in pristine conditions at all times., • As part of the Operations team, responsibility for the process of day-to-day access and egress from back of house spaces into the visitor attraction, • The role is hands on and manual handling will be required, • To review and amend a comprehensive set of Standard Operating Procedures (SOP's) and Risk Assessments Logistics • Organise and set the framework for optimal logistics for stock and supply deliveries whilst carefully monitoring the use of back of house areas to ensure spaces are used as defined and organised as required., • Overall supervision of onsite and offsite storage facilities including back of house areas, staff lockers and the storage depot, • Support the retail function, accept retail deliveries and carry out counting of stock, • Monitor the back of house areas and provide a system of uniform management and general storage, • Supervise the deployment and record keeping for staff lockers, • Set and maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers., • Schedule and supervise all significant logistics requirements. To ensure that such works are maximised and are in the best interest of the business, • Communicate logistical activities to the teams to required staff are available to provide sufficient resource for delivery., • Maintain up to date records and to ensure all logistical and waste management movements are kept up to date and keep a record of lessons learnt., • Supervise the day-to-day relationship between the off-site storage depot and base, • Create and develop a comprehensive set of Standard Operating Procedures (SOP's) for logistics operations., • Support event operations and supervising logistics; load ins and outs. This involves late night / early morning shifts. General • When working in the attraction, demonstrate a positive presence within The View by being alert and aware of guests, presenting yourself to the highest standard and presenting friendly customer service., • Work during night shifts to support ‘out of hours’ works, • Purchasing of items and equipment required by the Facilities Team, • General administration to support Operational Teams, including the raising of permits and Purchase Orders SKILLS AND EXPERIENCE • Experience in a facilities, maintenance, or operations support role within a busy environment (e.g. visitor attraction, hospitality, events, or similar)., • Knowledge of AV/IT equipment, and general maintenance procedures., • Experience coordinating logistics, deliveries, and stock or storage management., • Understanding of health and safety requirements, including risk assessments and safe working practices., • Strong practical and problem-solving skills with a hands-on approach to work., • Ability to work both independently and as part of a team, supporting colleagues across departments., • Excellent organisational and time-management skills, with the ability to prioritise and meet tight deadlines., • Confident in dealing with challenging or unexpected situations calmly and professionally., • Good communication and interpersonal skills, with a proactive and customer-focused attitude., • IT literacy for using maintenance systems, emails, and reporting tools., • Enthusiastic, reliable, and self-motivated with a positive, “can-do” attitude., • Takes pride in delivering high-quality work and maintaining a safe, well-presented environment., • Flexible and adaptable, willing to assist with a variety of manual and operational tasks as required., • Committed to ensuring a premium-quality visitor experience.

JOB DESCRIPTION Job Title: Assistant Guest Experience Manager Reports to: Operations Manager Direct reports: Guest Experience Ambassadors Hours: 42.5 hours per week, worked on a roster pattern that includes weekends, Bank Holidays and evenings. Late‑night and early‑morning shifts may also be required to support events. Contract: Temporary (minimum 6 months). Suitability for a permanent position will be considered at the end of the term. Annual Salary: £34,900 (pro‑rated for the duration of the temporary contract). THE PERKS • 33 day’s Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance of 4 times your annual salary, • Complimentary tickets to The View ROLE PURPOSE You will play a key role within the Guest Experience team, overseeing the day‑to‑day operation of the attraction and ensuring guests receive a premium, customer‑focused service. You will lead the Front of House function, inspiring and motivating the team to deliver engaging, high‑quality experiences while supporting the growth of secondary revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading guest facing teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging situations including accidents, incidents, and emergency situations. TO APPLY Send your CV to jobs@theviewfromtheshard.com or apply directly on LinkedIn by 21 June 2026. To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. ABOUT US Designed by renowned architect Renzo Piano, The Shard is one of London’s most iconic skyscrapers. At 800ft high, The View from The Shard offers unrivalled 360-degree views across the city. Join our team and be part of a friendly, collaborative environment based at The Shard. You’ll work alongside passionate colleagues who are dedicated to delivering exceptional experiences, supporting one another, and creating unforgettable moments for every visitor. Together, we celebrate creativity, teamwork, and the joy of sharing London’s most breath-taking views. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards., • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities., • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager., • Demonstrate a positive presence by being alert and aware of guests, presenting yourself to the highest standard and demonstrate you are approachable., • Ensure that all areas of the guest journey and the viewing galleries are maintained to the highest standards of presentation., • To deputise for the Retail Manager and Operations Manager when required. COMMERCIAL AND TICKETING • Oversee the operation of the ticketing and retail areas (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle transactions., • Ensure income generation activities are maximised, ensuring teams are upselling products at purchase points., • Oversee the smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required. PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role., • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence., • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained., • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives., • Be Involved in the recruitment and selection; conduct group assessment days., • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance management., • Management of the staff rosters and day allocations. OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOPs) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out‑of‑hours events, including both ticketed and private events, ensuring effective coordination, operational readiness and on‑site support to deliver a safe, high‑quality experience for clients and guests. KEY SKILLS • Experienced in managing a guest service team in a premium hospitality venue, visitor attraction or entertainment venue., • Demonstrable evidence of delivering excellent customer service and maximising revenue generation., • Experienced in managing large guest experience or front of house teams., • Experience in operating EPOS and/or electronic ticketing systems., • Experience of achieving performance objectives, particularly with regards revenue generation., • Ability to motivate the team to increase sales and ensure efficiency., • Ability to work effectively in a team with good leadership and motivational skills., • Good knowledge and experience of providing premium customer service., • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders., • Knowledge and passion for London., • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety., • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing., • Exemplary personal presentation standards., • Proficient in the use of Information Technology, able to design and maintain spreadsheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software., • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties.

Reports to: Director of Customer Marketing About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future. The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing. Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York. In 2024 The Independent’s portfolio of brands increased through a new licencing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As the Head of Customer Retention, you will lead the strategy to maximise subscriber/member engagement, reduce churn and increase customer lifetime value. You will develop data-driven retention initiatives, audience centric customer lifecycle programmes which highlight the full range and value of our product offering, optimise the paying customer journey and enhance personalised experiences to ensure long-term loyalty and advocacy. Collaborating with editorial, brand marketing, product, audience, ecom, studios and commercial teams, you will drive sustainable growth while reinforcing the value of our journalism. You will be responsible for: • Developing and implementing a customer retention strategy to reduce churn and increase engagement, • Analysing paying customer behaviour and churn drivers using insights to refine retention tactics and improve customer experience, • Optimising the paying customer lifecycle, from onboarding and engagement to renewal and win-back campaigns, • Leading CRM and marketing automation efforts using segmentation and personalisation to enhance retention, • Collaborating with product and UX teams to improve the paying customer experience, • Designing loyalty and rewards programmes that deepen reader relationships and reinforce brand value, • Testing and scaling retention strategies leveraging A/B testing, predictive analytics and behavioural insights, • Working cross-functionally with editorial, audience and content teams to align retention messaging with audience interests, • Owning retention KPIs, tracking performance and continuously refining tactics to improve renewal rates, • Managing a high-performing retention team fostering data-driven and customer-first culture. Customer Marketing The purpose of this team is to attract, engage and retain readers whilst driving customer revenue, increasing ad revenue and enhancing brand loyalty. They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue for our business. They collaborate holistically across the business to identify new initiatives that drive data collection which feed the insight loop, develop and amplify products and services which enhance our strategic growth pillars. Their goal is to shape the future of customer engagement, leveraging data, creativity and innovation to build meaningful relationships with millions of readers worldwide. Diversity, Equity and Inclusion As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone. We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here. The Independent is an equal opportunities employer. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. About You A strategic Head of Customer Retention able to develop and execute strategies that maximise audience loyalty, increase customer lifetime value and drive engagement among both known and paying readers. • Experienced retention, engagement and loyalty marketer with a background in digital publishing, • Track record of designing and optimising successful retention strategies which increase customer lifetime value and reduce churn, • A keen interest in the MarTech space and using data and technology to deliver personalised experiences at scale, • Excellent communication skills, including with C-level stakeholders (both internal and external)., • Self-motivated, highly organised and able to work to demanding deadlines., • Evidenced experience in building strong, lasting relationships with platform providers, marketing agencies and key internal stakeholders., • Known as a trusted expert, always acting in the interest of the business., • Able to work autonomously while making informed decisions in consultation with key stakeholders., • Proactive and intelligent approach to problem-solving in a fast-paced environment., • A brand advocate, championing all of the Independent and BuzzFeed brands in the wider marketplace., • Knowledge of global digital news consumption, business models, and competitor landscapes., • A willingness to continuously improve, being adaptable and agile to align working methods with the needs of the business., • Clear eye for detail, with strong time management, administration, and organisational skills., • Efficient in meeting deadlines while maintaining high-quality execution Key Responsibilities and Accountabilities - what is delivered • Deliver against your monthly and quarterly revenue targets agreed with your line manager., • Deliver key projects on time and to budget, • Develop and implement engagement strategies for known and paying readers to increase loyalty, • Design and execute churn reduction initiatives to maintain and grow the subscriber/member base, • Lead the CRM strategy to ensure targeted, personalised communications that foster engagement, • Oversee the production and strategy of newsletters, ensuring they drive engagement and retention, • Optimise member, subscriber and supporter journeys, including marketing touchpoints and benefit utilisation, • Develop strategies to prevent and respond to payment failures, minimising subscriber/member loss, • Collaborate with data, product and editorial teams to enhance user experiences based on insights, • Track key metrics related to retention, churn and engagement, presenting insights to senior stakeholders, • Manage and develop a high-performing retention team fostering best practices, • Advocate of department vision and strategy, raising the bar in data services delivered to internal stakeholders, • Provide timely, accurate information to C-Suite colleagues as and when required, • Identify skills gaps within the team and look to develop these in-line with headcount budget, • Marketing owner of the relationship with the CRM technology provider (currently Braze) including of volume forecasting and associated costs Skills and Experience • Proven experience in customer retention, engagement and lifecycle marketing, preferably within digital media or subscription services, • Proven track record of developing CRM strategies, marketing automation, churn reduction and customer segmentation, • Experience managing newsletters and optimising content for engagement, • Strong understanding of churn analytics, predictive modelling and retention marketing strategies, • Proven track record in turning data into actionable insights, • Proven ability to develop personalised, data-driven engagement campaigns, • Excellent stakeholder management and communication skills, • Proficiency in marketing automation, audience segmentation, CRM tools (e.g Braze), on-site journey tools (e.g Piano) and performance analytics (Google Analytics, Adobe Analytics), • Experience in people management and leadership, • Drive and determination to deliver against business goals, • A test-and-learn mindset, with experience in A/B testing and customer journey optimisation, • Experience and interest in emerging technologies such as AI and how these can be leveraged within our business to deliver efficiency, profitability and growth, • A deep understanding of global digital media consumption trends and marketing best practices with a keen interest in news and current affairs., • Working in close partnership with other internal teams to optimise the customer experience and achieve desired outcomes: editorial, commercial, video, finance, product, audience., • Familiarity with The Independent and BuzzFeed brands, websites and products on and off-platform is an advantage Our Values – you will deliver across all our values. Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do. Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence. Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.

This position requires a skilled pianist who can teach up to Grade 8+ and prepare students for GCSE and A Level Music in a supportive school environment.

Piano Teacher Part-time (Maternity Cover) About the Role The Charter School North Dulwich is seeking to appoint a highly skilled and committed Piano Teacher to join our vibrant and successful Music Department on a one-year maternity cover contract.

Specialist piano teacher and accompanist, starting September 2026. Serve as accompanist for ABRSM and Trinity music examinations. Collaborate with the keyboard department to support weekly concerts, chamber music, and orchestral opportunities.

Sing Education is looking for inspiring music teachers to teach violin, piano, and guitar in primary schools across Greater London and beyond.

FindTutors is seeking enthusiastic and dedicated Piano Tutors to join their team in the United Kingdom. A passion for teaching piano, along with solid communication skills, is essential.

Sing Education are looking for reliable, confident and inspirational small group and one-to-one teachers to teachviolin, piano and guitar (Grade 6 level minimum) with a degree in music or a related field (i. Ability to accompany on the piano/guitar for choir, assemblies and other performances.

As a Piano Tutor, you will deliver engaging, tailored lessons that help learners develop. Deliver personalised 1:1 piano lessons based on each student’s level and goals. A genuine passion for piano and teaching.

Sing Education are looking for reliable, confident and inspirational small group and one-to-one teachers to teach violin, piano and guitar (Grade 6 level minimum) with a degree in music or a related field (musical theatre/music education) to join our team of specialist music teachers. Ability to acc

Sing Education Limited is seeking reliable and inspirational music teachers to teach violin, piano, and guitar in primary schools across Greater London.

We are currently seeking passionate individuals to join our team as Online Music Tutors.This part-time, remote position offers the opportunity to share your love of music and provide instruction to students of all levels.No previous tutoring experience is required; we welcome candidates who have pro

This part-time role allows you to share your passion for music, conducting lessons in various instruments like piano, guitar, and more.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.

FindTutors is looking for passionate Piano tutors to join our growing online teaching community.