IT Coordinator - London
hace 2 días
London
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space. Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London. Fancy taking a closer look at our brand new hotel? Check out our socials: Please note the closing date for this role is Wednesday 22nd January Events website: Hilton London Metropole (londonmetpresents.com) Linkedin: WORLD OF REWARDS • Competitive annual salary ranging from £30,000 to £40,000 based on experience, • Smart uniform provided andlaundered, • Free, healthy and high quality meals when on duty, • Grow your Career! Personal Development programmes designed to support you at every step of your career, • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets), • Team Member Referral Program, • Discounted dental and health cover, • High street discounts: with Perks at Work, • Discounted car park, • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) • Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid-meeting setups, AV liaison) including pre-event tests and on-the-day standby where needed. In addition to set up and manage custom Wi Fi networks, passwords and bandwidth allocations for conference clients., • Provide friendly, timely 1st/2nd-line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR)., • Support guest-facing technologies (Wi-Fi captive portal, conference internet and escalate major incidents promptly., • Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing., • Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation., • Offer rapid-response troubleshooting during peak event times, reducing the risk of disruptions., • Support staff and operational systems within the Hotel Departments, including but not limited too; POS, NoviCom, PDQ's, printers, office devices and back-end systems used for event management., • Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams)., • Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities., • Implement and uphold information security practices: password hygiene, MFA, joiner-mover-leaver access, device encryption, secure disposal., • Assist with GDPR and PCI DSS routines (access reviews, secure handling of guest/employee data, incident logging, vendor due diligence), following Hilton and local policies., • Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs., • Raise and track tickets, POs and invoices ; reconcile IT spend against budget lines., • Co-ordinate third-party engineers (telecoms, Wi-Fi, POS, TV/AV, door lock, CCTV) and escort as required., • Support room and venue tech refreshes , refurbishment projects, and new solution rollouts., • Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits., • Experience in IT service/support (hospitality, retail, venue, or similar multi-site customer environment)., • Working knowledge of Windows 10/11, O365/M365 , AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security., • Hands-on with PMS/POS or other line-of-business apps; confident troubleshooting end-user hardware (laptops, printers, payment terminals, handhelds)., • Clear, confident communicator with excellent customer service skills and the ability to prioritise under pressure., • Solid documentation discipline; accurate record-keeping (assets, tickets, changes)., • Hospitality stack exposure (e.g., OnQ , Micros/Oracle Simphony , HotSOS , IPTV, VingCard/Assa Abloy/Salto)., • Basic switching/Wi-Fi administration (e.g., Meraki/Aruba/Cisco), NAC concepts, guest Wi-Fi portals., • Experience with MDM/Intune , imaging tools, and patch management., • Familiarity with PCI DSS in hotels, GDPR controls, and penetration test remediation., • Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions., • Problem Solving: methodical troubleshooting; escalates early with full context., • Ownership & Accountability: sees tasks through to closure; follows change and approval processes., • Teamwork & Influence: collaborates with Front Office, Events, Engineering, Security, Finance, and external partners., • Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities.