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Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking to hire a Senior Cloud & Network Infrastructure to work within our Group IT team. Our Group IT team at Sword are responsible for the design, security, and operation of the group’s internal IT platforms, maintaining core security and systems availability, maximising benefits from existing technology investments, and undertaking a programme of ongoing improvements to ensure the platforms that underpin Sword’s business remain secure, efficient, and aligned across all regions. The team operates globally across multiple business units, delivering secure, standardised services across Microsoft 365, Azure, networking, identity, and security platforms. What the role will look like: • You will join a small, focused internal IT team, reporting to the Group IT Manager, working closely with regional business units and security stakeholders across the group., • A normal week will see you supporting a range of activities including providing senior technical escalation support, designing and implementing improvements to core platforms, contributing to security and infrastructure projects, and helping deliver group-wide initiatives such as cloud adoption, firewall migrations, and Zero Trust security improvements, • The role will involve working across multiple technologies including Azure, Microsoft 365, enterprise networking, firewalls, identity, and security tooling, with opportunities to contribute to architecture decisions and long-term platform improvements., • There will be opportunities for you to refine and build new skills on the job, with the team expected to support one another across the range of technologies being leveraged., • The role is entirely internal, with no external customer-facing component You must be able to demonstrate significant experience delivering operational IT support and infrastructure projects within a medium-sized or enterprise organisation, including a range of technical skills drawn from across the following technologies. Primary Skills • Networking and security architecture (LAN/WAN design, routing, switching, VPN, hybrid cloud networking), • Enterprise firewalls and secure connectivity (Palo Alto, Fortinet, or similar), • Experience with Zero Trust / ZTNA principles and secure remote access solutions, • Azure Cloud Platform (IaaS / PaaS, networking, RBAC, Policy, Backup, Monitoring), • Azure networking (VPN, Load Balancer, Application Gateway, Firewall, Private Endpoints, Front Door) Beneficial Skills • Microsoft Windows platforms (Server / Endpoint management, Intune, SCCM, DNS, security features, authentication), • Active Directory / Entra ID (on-premises and cloud, SAML, Conditional Access, RBAC, PIM, Identity Governance), • Infrastructure as Code / automation (ARM, Bicep, PowerShell, scripting, or similar), • Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Defender, E5 security technologies), • SIEM / Security monitoring platforms (Azure Sentinel, Defender, or similar), • Systems monitoring and alerting (Azure Monitor, Log Analytics, PRTG, SCCM, or similar), • Centralised backup platforms (Azure Backup, Commvault, or similar), • Experience supporting governance / compliance frameworks (ISO 27001, Cyber Essentials, NIST, or similar), • Experience working in environments with multiple regions / tenants / business units, • Evidence of the following qualifications or equivalent on-the-job experience would be beneficial, • Relevant Microsoft certifications (Azure, Microsoft 365, Security, Identity, or Networking), • Azure Administrator / Architect / Security certifications, • Networking or firewall certifications (Palo Alto, Fortinet, CCNA, or equivalent) At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: • Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth., • Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can., • A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today! Are you looking to join one of the fastest-growing analytics companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution? We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers. Job Location: Remote Work, UK: Candidate must reside in the United Kingdom Why work for SuccessKPI: • Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work, • Opportunity to work for a fast-growth global company in the rapidly growing analytics space, • Opportunity for career development and growth opportunities as we grow and scale, • Opportunity to build industry relationships and work alongside seasoned industry experts, • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! What You’ll Do: • Understand how our customers want to use SuccessKPI and help make these aspirations a reality, • Be the customer companion on their journey through on-boarding, adoption and a lifetime of success., • Collaborate across SuccessKPI departments and customize the response to the needs of our customers, • Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM., • Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI., • Manage updates in our customer relationship management tools, • Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs, • Understand the concepts and importance of identifying growth areas in existing customer base, • Help build expansion opportunities – passive selling, • Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%) What you’ll Bring: • Ability to help customers overcome technical and training hurdles while expanding their use of the platform, • 5+ years in customer-facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management, • Ability to handle escalation management, • Strong project management fundamentals, • Passionate about building customer success for the SuccessKPI “Brand”, • Being a change agent and solution maker, • DNA – You possess the “Helper Gene” and are proactive in acting on behalf of your customers, • Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.), • Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL, • Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus, • Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud, • Contact Center management familiarity and experience with IVR, ACD, agents, and call queues What Success Looks Like • Customers achieve measurable business value within their first 6–12 months with clear adoption milestones, executive alignment, and documented ROI., • Enterprise accounts expand organically through trusted partnership resulting in strong retention, referenceable customers, and consistent ARR growth., • You are viewed as a strategic advisor — not just a point of contact — with executives relying on you to translate analytics into business decisions., • Escalations are handled with confidence and urgency, protecting relationships while driving issues to resolution across internal teams., • Product usage grows over time with increased feature adoption, deeper data integrations, and expanded user engagement., • Internal teams (Sales, Support, Product, Services) trust your account insights because you communicate customer needs clearly, proactively, and actionably., • Renewals feel like a natural next step, not a negotiation, because customers clearly see SuccessKPI as mission-critical to their operations., • You identify and help cultivate expansion opportunities within your portfolio, contributing meaningfully to net revenue retention., • You build strong executive relationships across Fortune 10 and Fortune 50 organizations, positioning SuccessKPI as a long-term analytics partner. About SuccessKPI Inc.: SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. For more information on SuccessKPI, please visit us at successkpi.com SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A