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Senior Business Analyst - Online Learning Strategy \n 16 Month FTC \n \n\n • 34 Days Holiday + Bank Hols\n, • Excellent Pension \n, • Hybrid Working \n, • On-Site Parking - Great Public Transport Links\n\n \n We are seeking an experienced Senior Business Analyst to play a key role in delivering a University Online Programme Management (OPM) initiative, and support a major transformation project, supporting the University’s online learning strategy and the development of high-quality digital education. \n \n Working at the forefront of early-stage programme delivery, the role will translate strategic intent into clear, actionable requirements, helping to shape solutions and lay the foundations for sustainable change. \n \n This role will lead Discovery activities to define business needs, map current and future states, and provide evidence-based recommendations to inform decision-making across a complex and evolving landscape. \n \n Operating as part of a programme team, across multiple workstreams, you will collaborate with senior stakeholders, academic departments, and professional services to bring clarity, structure, and momentum to a high-profile transformation programme. \n \n The position requires a number of duties and responsibilities including: \n\n • Work closely with senior stakeholders, academic leadership, and professional services to shape, define, and deliver the OPM transformation programme.\n, • Lead end-to-end business analysis activities across multiple workstreams, from Discovery through to implementation and benefits realisation.\n, • Translate strategic objectives relating to online learning into clearly defined business and functional requirements.\n, • Design and support the implementation of change, including new operating models, processes, systems, and capabilities that underpin online programme delivery.\n, • Facilitate workshops and engagement activities with diverse stakeholder groups to elicit, challenge, and prioritise requirements in a complex and evolving environment.\n, • Develop current and future state models, process maps, and service designs to support the transition to scalable and sustainable online education delivery.\n, • Provide structured analysis and insight to inform key decisions, including options appraisals, business cases, and investment prioritisation.\n, • Support procurement and sourcing activities, including requirements definition, vendor evaluation, and selection processes for OPM services and technologies.\n, • Work closely with third-party suppliers and partners to ensure solutions meet business needs and align with programme objectives.\n, • Contribute to vendor and supplier management, including quality assurance and performance monitoring throughout delivery.\n, • Ensure that business analysis is underpinned by appropriate methodologies and aligned with programme and portfolio delivery frameworks.\n, • Collaborate with project and programme management teams to ensure effective integration of business analysis into delivery.\n, • Champion business analysis best practice, supporting capability development and mentoring colleagues where appropriate.\n, • Take ownership of complex problem-solving, providing innovative, pragmatic solutions aligned to the University’s strategic vision.\n, • Maintain momentum across workstreams by proactively managing ambiguity, risks, and dependencies in a fast-paced transformation environment.\n\n \n Person Specification \n\n • An honours degree or equivalent in a relevant discipline.\n, • Significant Senior Business Analysis experience within Higher Education or similar complex, matrixed organisations.\n, • Knowledge of online learning models, digital education delivery, or Online Programme Management (OPM) approaches.\n, • Proven experience working across multi-disciplinary teams in complex programme environments.\n, • Demonstrable experience delivering outcomes in fast-paced, ambiguous environments, maintaining momentum and focus.\n, • Experience working with external suppliers or partners, including vendor management and quality assurance.\n, • Excellent oral and written communication skills with the ability to persuade and influence.\n, • Strong interpersonal skills, including the ability to build relationships and credibility with senior colleagues, including academic and/or executive leadership in a sensitive, professional manner, establishing trust and rapport.\n, • Knowledge of applying and adapting the variety of project and programme methodologies to suit a business or contextual need.\n, • BCS Diploma in Business Analysis or equivalent.\n, • Practitioner-level qualifications in project or programme management (e.g., PRINCE2, MSP, Agile).\n\n \n This is great opportunity to be part of the University of Warwick’s current growth and transformation programme and play key role in the development and early delivery phase of an important project. \n \n This vacancy is being supported by the Warwick Employment Group (WEG), a University of Warwick owned internal department. \n

Job title: SeniorSAP Project Manager Employment: Permanent Location: UK based Salary: Excellent basic salary and benefits As a Senior SAP Project Manager, you will lead the planning and delivery of complex SAP, The Config Team software product, and digital transformation projects for a portfolio of customers across a variety of industries. You will be responsible for ensuring projects are delivered successfully, meeting agreed timelines, budgets, quality standards, and business objectives. Working closely with customers, internal consultants, delivery teams, and senior stakeholders, you will provide strategic leadership across multiple project workstreams whilst maintaining strong governance and commercial oversight. You will have the opportunity to work on large-scale SAP Supply Chain and SAP S/4HANA transformation programmes, utilising the latest SAP technologies and delivery methodologies. You will also play an important role in helping shape and develop The Config Team's project management capability, supporting continuous improvement, talent development, and delivery excellence across the business. If you enjoy leading high-profile SAP transformation programmes, influencing senior stakeholders, and helping customers realise value from their SAP investments, this could be the perfect next step in your career. • Proven experience leading multiple SAP or large-scale digital transformation projects with end-to-end accountability., • Strong experience delivering SAP ERP and SAP S/4HANA projects within Supply Chain environments., • Experience managing complex, multi-stream programmes involving business and technology stakeholders., • Strong commercial awareness with experience managing project budgets, forecasts, risks, and contractual obligations., • Experience working within dynamic, matrixed organisations and managing cross-functional project teams., • Strong understanding of project governance, delivery methodologies, stakeholder management, and change control processes., • Experience using SAP Activate methodology; SAP Activate certification is advantageous., • Previous involvement in pre-sales activities including RFP responses, quotations, Statements of Work (SoW), customer assessments, and solution evaluations., • Previous line management, mentoring, or team leadership experience., • Proficiency with project management and collaboration tools including Microsoft Project, Jira, and Confluence., • Excellent planning, organisational, communication, and stakeholder management skills., • Confident presenting to senior leadership teams, steering committees, and customer stakeholders., • PRINCE2, MSP, PMP, AgilePM, or equivalent project/programme management qualification is desirable., • Valid UK driving licence. A leading SAP Supply Chain Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for our people. We aim to delight customers with the exceptional delivery of SAP projects. • Work Where Works approach., • Exposure to The Config Team software products and innovative customer solutions., • Work with recognised and respected brands across a variety of industries., • Be part of a collaborative, supportive, and ambitious delivery team., • Investors In People Gold Accredited., • State of the art home office equipment provided., • Excellent career progression and L&D opportunities available., • Opportunities to deliver SAP Supply Chain projects including EWM & S/4 HANA. At The Config Team, our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported. We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need. Together, we make the difference that creates a smile across the whole supply chain, starting with our team. #J-18808-Ljbffr

This is a self-funded programme that leads to employment, fees apply. Job Guarantee Complete the programme and get a job, or get your course fees back. Looking to start a career in Project Management? We are offering a structured pathway into Project Management, designed to help you enter the industry with no prior experience. This opportunity includes training, support, and access to our specialised recruitment support for job roles across the UK. No prior experience required. Train online at your own pace and become job-ready in as little as a few weeks. Our programme includes: • Official APM Project Fundamentals Qualification (PFQ) • Official PRINCE2® Foundation certification • Professional CV and LinkedIn support • Interview preparation • Dedicated recruitment support until placed • Personalised 1-1 tutor support Flexible, affordable, achievable To make things easier, we offer flexible payment options, allowing you to spread the cost of your training over 12 months so you can get qualified without financial pressure. Salary expectations: • Junior Project Manager: £38,000 – £50,000 • Project Manager: £60,000 – £85,000 • Progression into senior project roles with higher earning potential We support you into employment We focus on outcomes, not just training. ITOL Recruit has over 15 years of experience supporting candidates into roles across project management, operations, and delivery-focused roles. From the beginning of your journey to the end, you are supported by qualified tutors, and at the end, our specialised recruitment team helps you secure your first job role. Apply now to get started

Project Manager Placement Programme - No Experience Required Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Step 2 - Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. Step 3 - Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. Guaranteed Job Placement At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1499, or 13 interest free monthly instalments of £130, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply

Senior Business Analyst (OPM) 16 Month FTC • 34 Days Holiday + Bank Hols, • Excellent Pension, • Hybrid Working, • On-Site Parking - Great Public Transport Links We are seeking an experienced Senior Business Analyst to play a key role in delivering a University Online Programme Management (OPM) initiative, and support a major transformation project, supporting the University’s online learning strategy and the development of high-quality digital education. Working at the forefront of early-stage programme delivery, the role will translate strategic intent into clear, actionable requirements, helping to shape solutions and lay the foundations for sustainable change. This role will lead Discovery activities to define business needs, map current and future states, and provide evidence-based recommendations to inform decision-making across a complex and evolving landscape. Operating as part of a programme team, across multiple workstreams, you will collaborate with senior stakeholders, academic departments, and professional services to bring clarity, structure, and momentum to a high-profile transformation programme. The position requires a number of duties and responsibilities including: • Work closely with senior stakeholders, academic leadership, and professional services to shape, define, and deliver the OPM transformation programme., • Lead end-to-end business analysis activities across multiple workstreams, from Discovery through to implementation and benefits realisation., • Translate strategic objectives relating to online learning into clearly defined business and functional requirements., • Design and support the implementation of change, including new operating models, processes, systems, and capabilities that underpin online programme delivery., • Facilitate workshops and engagement activities with diverse stakeholder groups to elicit, challenge, and prioritise requirements in a complex and evolving environment., • Develop current and future state models, process maps, and service designs to support the transition to scalable and sustainable online education delivery., • Provide structured analysis and insight to inform key decisions, including options appraisals, business cases, and investment prioritisation., • Support procurement and sourcing activities, including requirements definition, vendor evaluation, and selection processes for OPM services and technologies., • Work closely with third-party suppliers and partners to ensure solutions meet business needs and align with programme objectives., • Contribute to vendor and supplier management, including quality assurance and performance monitoring throughout delivery., • Ensure that business analysis is underpinned by appropriate methodologies and aligned with programme and portfolio delivery frameworks., • Collaborate with project and programme management teams to ensure effective integration of business analysis into delivery., • Champion business analysis best practice, supporting capability development and mentoring colleagues where appropriate., • Take ownership of complex problem-solving, providing innovative, pragmatic solutions aligned to the University’s strategic vision., • Maintain momentum across workstreams by proactively managing ambiguity, risks, and dependencies in a fast-paced transformation environment. Person Specification • An honours degree or equivalent in a relevant discipline., • Significant Senior Business Analysis experience within Higher Education or similar complex, matrixed organisations., • Knowledge of online learning models, digital education delivery, or Online Programme Management (OPM) approaches., • Proven experience working across multi-disciplinary teams in complex programme environments., • Demonstrable experience delivering outcomes in fast-paced, ambiguous environments, maintaining momentum and focus., • Experience working with external suppliers or partners, including vendor management and quality assurance., • Excellent oral and written communication skills with the ability to persuade and influence., • Strong interpersonal skills, including the ability to build relationships and credibility with senior colleagues, including academic and/or executive leadership in a sensitive, professional manner, establishing trust and rapport., • Knowledge of applying and adapting the variety of project and programme methodologies to suit a business or contextual need., • BCS Diploma in Business Analysis or equivalent., • Practitioner-level qualifications in project or programme management (e.g., PRINCE2, MSP, Agile). This is great opportunity to be part of the University of Warwick’s current growth and transformation programme and play key role in the development and early delivery phase of an important project. This vacancy is being supported by the Warwick Employment Group (WEG), a University of Warwick owned internal department.

This is a self-funded programme that leads to employment, fees apply. Job Guarantee Complete the programme and get a job, or get your course fees back. Looking to start a career in Project Management? We are offering a structured pathway into Project Management, designed to help you enter the industry with no prior experience. This opportunity includes training, support, and access to our specialised recruitment support for job roles across the UK. No prior experience required. Train online at your own pace and become job-ready in as little as a few weeks. Our programme includes: • Official APM Project Fundamentals Qualification (PFQ) • Official PRINCE2® Foundation certification • Professional CV and LinkedIn support • Interview preparation • Dedicated recruitment support until placed • Personalised 1-1 tutor support Flexible, affordable, achievable To make things easier, we offer flexible payment options, allowing you to spread the cost of your training over 12 months so you can get qualified without financial pressure. Salary expectations: • Junior Project Manager: £38,000 – £50,000 • Project Manager: £60,000 – £85,000 • Progression into senior project roles with higher earning potential We support you into employment We focus on outcomes, not just training. ITOL Recruit has over 15 years of experience supporting candidates into roles across project management, operations, and delivery-focused roles. From the beginning of your journey to the end, you are supported by qualified tutors, and at the end, our specialised recruitment team helps you secure your first job role. Apply now to get started

Our Water consultancy client is seeking a Design Manager to support on bioresource projects based out of Coventry on a permanent basis with hybrid working. Our client has a growing Water team, supporting key water sector clients on some of the UK's most significant infrastructure investment programmes. As part of an expanding Water business, you will work alongside multidisciplinary delivery teams and industry-leading specialists to help shape the future of water and wastewater services across the UK. The Design Manager will support a major programme for Severn Trent Water, acting as a key interface between them, contractors, design partners and equipment suppliers. This role will play a critical part in ensuring the successful design development and delivery of bioresources and sludge management projects across the programme. You will oversee design coordination, technical integration and stakeholder management activities, helping to drive programme performance while ensuring high-quality engineering solutions are delivered safely, efficiently and sustainably. This position offers the opportunity to influence nationally significant water infrastructure projects whilst working within a collaborative and growing business that values innovation, technical excellence and professional development. Responsibilities Act as Design Manager for bioresources and sludge treatment projects across programme delivery phases. Lead coordination between client, contractors, designers, supply chain partners and equipment suppliers. Manage design interfaces to ensure alignment of technical solutions, programme requirements and project objectives. Facilitate multidisciplinary design reviews and technical workshops. Ensure design deliverables are produced in accordance with programme milestones, quality standards and governance requirements. Support risk identification and resolution throughout the design lifecycle. Develop strong working relationships with client teams, delivery partners and technical specialists. Act as a key point of contact between the client and delivery organisations. Provide clear and effective communication of design progress, issues and risks. Support programme governance and reporting requirements. Participate in client meetings and provide technical input where required. Review and challenge engineering solutions to ensure safety, operability and value for money. Support design assurance activities and ensure compliance with industry standards and client requirements. Promote best practice in wastewater treatment, sludge management and bioresources processes. Ensure lessons learned and continuous improvement opportunities are captured and implemented. Monitor design progress against programme requirements. Support management of design risks, dependencies and change control activities. Contribute to schedule development, design planning and delivery forecasting. Maintain strong collaboration across programme controls, project management and engineering teams. Support the successful transition from design through procurement, construction and commissioning activities. Skills/experience/qualifications Significant experience delivering water, wastewater, bioresources or sludge management projects. Strong understanding of design management principles within complex infrastructure programmes. Demonstrable experience coordinating multidisciplinary design teams and external stakeholders. Excellent communication and relationship management skills. Ability to manage competing priorities in a fast-paced programme environment. Strong understanding of risk management, governance and project delivery processes. Experience working in a client-facing environment with water utilities, contractors or engineering consultancies. Collaborative and proactive approach to problem solving. Degree qualified in Engineering or a related discipline. Chartered Engineer status with a relevant professional institution. Typically 7-12 years' relevant industry experience, although more experienced candidates will also be considered. Proven background in: Wastewater treatment Bioresources Sludge treatment and management Biosolids processing Experience managing design interfaces across multiple organisations. Strong understanding of UK water industry regulations, standards and delivery models. Full right to work in the UK. Experience working directly with UK water utilities AMP7 and/or AMP8 programme experience. Experience of design management within alliance, framework or contractor-led delivery environments. Knowledge of commissioning, operational readiness and handover processes. (desirable) Project management qualifications such as APM, PRINCE2 or PMP. (desirable) Working knowledge of NEC contracts and collaborative delivery models. Benefits Salary circa £70-90k - will depend on experience level Monday - Thursday - 37.5 hour working week (Friday WFH) 26 days holiday, increasing by 1 day for 1 year served and up to 28 after year 3 Car allowance tbc Reasonable travel and accommodation will be provided for candidates living further from client offices Up to 10% performance bonus Private healthcare access for individual and family Electric vehicle salary sacrifice scheme 5% employer pension rising to 8% when personal contribution at 5% Life assurance x4 salary Critical illness cover x1 annual salary Chartership support Leadership development programmes

We are looking for a highly skilled Fluid Intelligence Principal Engineer to lead the development and evolution of our Fluid Intelligence product portfolio. This is a strategic and hands-on role that combines technical leadership, product development, project management, and cross-functional collaboration. You will work closely with colleagues across Engineering, Commercial, Manufacturing, and Customer Support functions to deliver innovative solutions that create value for customers around the world. • Lead the development, design, manufacture, and delivery of Fluid Intelligence products., • Drive product lifecycle management, research and development initiatives, and new product introductions., • Translate technical requirements into clear project plans, deliverables, and milestones., • Coordinate multidisciplinary teams to ensure projects are delivered safely, on time, and within budget., • Act as a key technical resource for commercial teams and customers, providing product expertise and support during installation and commissioning activities., • Monitor product performance and provide financial, operational, and KPI reporting., • Evaluate and implement make-versus-buy strategies to optimize quality, capacity, and cost., • Ensure products comply with relevant standards, regulations, and industry requirements., • Support the growth and development of colleagues through coaching, mentoring, and knowledge sharing., • Contribute to continuous improvement initiatives across products, processes, and systems., • Develop innovative product concepts and create 3D design models., • Lead engineering design activities, including detailed CAD and assembly drawings., • Create engineering calculations and methodologies to support product standardization., • Maintain technical documentation and product files throughout the product lifecycle., • Develop operation and maintenance manuals and technical support materials., • Conduct engineering reviews, risk assessments, HAZOPs, FMEAs, and other design assurance activities., • Identify opportunities to enhance product performance, reliability, and customer value., • Bachelor's degree in Mechanical, Electrical, Chemical Engineering, or a related discipline, or equivalent practical experience., • Significant experience in engineering design, process engineering, special-purpose machinery, manufacturing, or a related technical environment., • Experience managing complex engineering projects, including budgets, timelines, and stakeholder engagement., • Ability to interpret technical specifications and translate them into effective engineering solutions., • Experience supporting customers or stakeholders in technical and commercial environments., • Understanding of engineering standards, regulatory requirements, CE marking, risk assessments, and mechanical systems., • Proficiency in AutoCAD 2D, Autodesk Inventor 3D, or similar CAD software., • Strong working knowledge of Microsoft Office and project management tools., • Effective communication, collaboration, and problem-solving skills., • Willingness to travel within the UK and internationally as required., • Project Management certification such as PMP, PRINCE2, or equivalent., • Experience in metalworking or manufacturing processes., • Experience in research and development and/or new product development., • A collaborative and inclusive approach to working with others., • Curiosity and a commitment to continuous learning and improvement., • The ability to balance strategic thinking with practical execution., • A customer-focused mindset and a passion for delivering high-quality solutions., • Confidence working across technical and non-technical teams. Are you a QH colleague? Please contact your TA Partner, Honorata Florczak or your HRBP for more information about the role and/or how to apply. #LI-DNI #J-18808-Ljbffr

Our Water consultancy client is seeking a Design Manager to support on bioresource projects based out of Coventry on a permanent basis with hybrid working. Our client has a growing Water team, supporting key water sector clients on some of the UK's most significant infrastructure investment programmes. As part of an expanding Water business, you will work alongside multidisciplinary delivery teams and industry-leading specialists to help shape the future of water and wastewater services across the UK. The Design Manager will support a major programme for Severn Trent Water, acting as a key interface between them, contractors, design partners and equipment suppliers. This role will play a critical part in ensuring the successful design development and delivery of bioresources and sludge management projects across the programme. You will oversee design coordination, technical integration and stakeholder management activities, helping to drive programme performance while ensuring high-quality engineering solutions are delivered safely, efficiently and sustainably. This position offers the opportunity to influence nationally significant water infrastructure projects whilst working within a collaborative and growing business that values innovation, technical excellence and professional development. Responsibilities Act as Design Manager for bioresources and sludge treatment projects across programme delivery phases. Lead coordination between client, contractors, designers, supply chain partners and equipment suppliers. Manage design interfaces to ensure alignment of technical solutions, programme requirements and project objectives. Facilitate multidisciplinary design reviews and technical workshops. Ensure design deliverables are produced in accordance with programme milestones, quality standards and governance requirements. Support risk identification and resolution throughout the design lifecycle. Develop strong working relationships with client teams, delivery partners and technical specialists. Act as a key point of contact between the client and delivery organisations. Provide clear and effective communication of design progress, issues and risks. Support programme governance and reporting requirements. Participate in client meetings and provide technical input where required. Review and challenge engineering solutions to ensure safety, operability and value for money. Support design assurance activities and ensure compliance with industry standards and client requirements. Promote best practice in wastewater treatment, sludge management and bioresources processes. Ensure lessons learned and continuous improvement opportunities are captured and implemented. Monitor design progress against programme requirements. Support management of design risks, dependencies and change control activities. Contribute to schedule development, design planning and delivery forecasting. Maintain strong collaboration across programme controls, project management and engineering teams. Support the successful transition from design through procurement, construction and commissioning activities. Skills/experience/qualifications Significant experience delivering water, wastewater, bioresources or sludge management projects. Strong understanding of design management principles within complex infrastructure programmes. Demonstrable experience coordinating multidisciplinary design teams and external stakeholders. Excellent communication and relationship management skills. Ability to manage competing priorities in a fast-paced programme environment. Strong understanding of risk management, governance and project delivery processes. Experience working in a client-facing environment with water utilities, contractors or engineering consultancies. Collaborative and proactive approach to problem solving. Degree qualified in Engineering or a related discipline. Chartered Engineer status with a relevant professional institution. Typically 7-12 years' relevant industry experience, although more experienced candidates will also be considered. Proven background in: Wastewater treatment Bioresources Sludge treatment and management Biosolids processing Experience managing design interfaces across multiple organisations. Strong understanding of UK water industry regulations, standards and delivery models. Full right to work in the UK. Experience working directly with UK water utilities AMP7 and/or AMP8 programme experience. Experience of design management within alliance, framework or contractor-led delivery environments. Knowledge of commissioning, operational readiness and handover processes. (desirable) Project management qualifications such as APM, PRINCE2 or PMP. (desirable) Working knowledge of NEC contracts and collaborative delivery models. Benefits Salary circa £70-90k - will depend on experience level Monday - Thursday - 37.5 hour working week (Friday WFH) 26 days holiday, increasing by 1 day for 1 year served and up to 28 after year 3 Car allowance tbc Reasonable travel and accommodation will be provided for candidates living further from client offices Up to 10% performance bonus Private healthcare access for individual and family Electric vehicle salary sacrifice scheme 5% employer pension rising to 8% when personal contribution at 5% Life assurance x4 salary Critical illness cover x1 annual salary Chartership support Leadership development programmes

Cadent Gas Ltd Own the service. Drive the experience. Deliver excellence. As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement. This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services. Why you'll love this role Service Leadership – Own the performance and integrity of critical IT services. Operational Impact – Ensure 24x7x365 service availability and rapid incident resolution. Strategic Influence – Collaborate with senior stakeholders and vendors to drive improvements. Continuous Improvement – Lead service reviews, audits, and performance reporting. Cross-Functional Collaboration – Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability to lead, influence, and manage change. Excellent communication skills with the ability to translate technical issues into business language. Experience with PRINCE2 and Agile methodologies. Strong customer service ethos and stakeholder engagement skills