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Job Description We are a family-run bakery based in London with a rich history of traditional French baking. We are excited to announce that we will be developing two new income streams in the next few months, and we are currently in the preparation phase. We are looking for a talented freelancer to take on the role of Marketing Manager with experience in graphic design for this project. The scope of work includes enhancing our brand awareness both digitally and physically. Specifically, we need someone who can: - Design the new sections on our website/booking system - Create branded campaigns and advertisements for SM and Google ads, working with our current PR and CRM manager - Design posters and indoor/outdoor signage - Communication Design, come up with strategic launch campaign - Keep up to date with the design of the new website and find strategic plan to increase online sales (such as seasonality) - Strategic plan to target offices. Our goal is to create an unforgettable customer experience, and we believe that a strong marketing strategy and captivating design are crucial to achieving this. Qualifications: Educational Background: Bachelor's degree in Marketing, Graphic Design, Communications, or a related field. Experience: Proven experience as a marketing designer or in a similar role. Portfolio demonstrating proficiency in graphic design and successful marketing campaigns. Experience with website design and management. Knowledge and experience in the Hospitality industry is a must Skills: Strong graphic design skills with proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Proficiency in web design tools and platforms (Shopify). Knowledge of digital marketing strategies, including SEO, PPC, email marketing, and social media marketing. Excellent communication skills, both written and verbal. Ability to create cohesive and visually appealing branding materials. Strong project management skills with the ability to handle multiple tasks and meet deadlines. Creativity and an eye for detail. Technical Proficiency: Familiarity with social media platforms and tools for managing social media campaigns. Knowledge of analytics tools (e.g., Google Analytics) to track and measure the success of campaigns. Personal Attributes: Strong organisational and time management skills. Ability to work independently and as part of a team. Enthusiasm for working in a creative and dynamic environment. Passion for food and an understanding of the bakery industry is a plus. Extra credit for: Experience working with hospitality or food-related businesses. Familiarity with printing processes and materials for creating physical marketing materials (e.g., posters, signage). Knowledge of customer experience strategies and how to implement them in marketing campaigns.
Waiter / waitresss Waiter/Waitress** The Waiter/Waitress is responsible for providing excellent customer service to guests, ensuring their dining experience is enjoyable and satisfying. This role involves taking orders, serving food and beverages, and maintaining a clean and welcoming environment. **Key Responsibilities 1. Customer Service: - Greet guests warmly upon arrival and thank them as they leave. - Assist guests in making menu selections, including providing information on specials, dietary restrictions, and ingredients. - Address guest inquiries, requests, and complaints promptly and professionally. 2. Order Taking and Serving: - Take accurate food and beverage orders from guests. - Relay orders to the kitchen and bar staff as appropriate. - Serve food and beverages promptly and in accordance with service standards. - Ensure the correct items are delivered to the correct guests. 3. Table Maintenance: - Set up and clean tables before, during, and after service. - Monitor and maintain cleanliness and presentation of the dining area. - Refill water glasses, replace silverware, and clear plates as needed. 4. Payment Handling: - Present bills to guests, handle payments, and provide change or process credit card transactions accurately. - Ensure all financial transactions are correct and completed in a timely manner. 5. Team Collaboration: - Work closely with kitchen staff and other waitstaff to ensure seamless service. - Assist colleagues during busy periods and be flexible with duties as required. 6. Compliance and Safety: - Follow all restaurant policies and procedures, including health and safety regulations. - Ensure personal hygiene and uniform standards are maintained at all times. Working Conditions - Shifts may vary, including evenings, weekends, and holidays. - May involve working in a noisy and busy environment.
As a Waiter at Coal Office Restaurant you would: - Deliver a unique experience to the guests, with a casual service, enriched by a personal touch; - Have a friendly attitude, team spirit and serene mindset; - Show resilience in a fast-paced environment; - Be committed and consistent in service delivery; - Have a genuine passion for hospitality and love for food; - Express a desire of personal and professional growth; - Be curious and willing to learn in depth our food and beverage options. As our Waiter/Waitress you would have: - Previous experience in a restaurant or hospitality setting; - Knowledge of upselling techniques to increase sales; - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously; - Familiarity with kitchen operations, food safety, and culinary terminology is a plus; - Excellent guest service skills with the ability to anticipate guest needs. Benefits for all our Team Members: • 65% Discount on Tom Dixon products; • 50% Staff Discount on food when dining at Coal Office Restaurant; • Free chef meals on duty; • Career progression and professional development (WSET, Menu Engineering, Economics of cocktail); • Cycle to work theme and financial support for new buyers; • Recommend a friend Bonus scheme. We offer flexible scheduling and opportunities for career growth within our company. If you are passionate about providing excellent service and enjoy working in a dynamic team environment, we would love to hear from you!