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Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols.

Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols.

UK Product Testers is a consulting firm that specializes in product testing and product development work. Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or m

A leading online fashion retailer is looking for a Digital Product professional to join their team in Greater London. This role focuses on defining product KPIs, conducting analyses to optimize customer experiences, and leveraging data for decision-making. This position requires collaboration within

The successful candidate will collaborate with product teams to analyze user behavior and run A/B tests, optimizing the product roadmap with strong SQL skills at the forefront. A well-established consumer platform in the UK seeks a Product Analyst to drive insights through data analysis and experime

A mobile product firm is seeking an experienced Product Analyst to shape product decisions through data-driven insights. The ideal candidate will have a strong proficiency in SQL, experience with A/B testing, and a solid understanding of product metrics.

A major banking institution in Greater London is seeking a CIB Product Controls Testing Manager to perform independent testing of business controls. The role involves analyzing risks within client-facing operations and ensuring that controls are effective throughout the product lifecycle.

A leading food manufacturer in the UK is looking for a Product Development Technologist responsible for validating product developments and preparing documentation for seamless product launches. The role includes inputting recipes, managing documentation for new products, and conducting tests to ens

CIB Product Controls Testing Manager. Testing focuses on priorities across the end-to-end product lifecycle, driving strategic initiatives and supporting growth objectives, including lending expansion in Europe and the US. Deliver end-to-end control testing across high-risk product processes that im

A leading fintech company in London seeks a Senior Product Analyst to drive product analytics for the Zable app, used by over 1 million customers. This high-impact position requires a strong background in data analytics, SQL proficiency, and experience in A/B testing. The successful candidate will h

Product Development Technician - Electronics Testing. This role requires structured product testing, electronics diagnostics, prototype modification, and detailed data analysis. Product Development Technician - Electronics Testing and Diagnostics.

An established industry player is seeking a Senior Product Safety Engineer to enhance their testing services for electrical products. Join a dynamic team where your expertise will contribute to the growth and reputation of the company in the Testing, Inspection, and Certification industry. If you ar

A global analytics firm in London is seeking a Security Engineer (Product Security) to apply deep offensive security expertise to secure their products. The role involves performing penetration testing on web, mobile, and API applications, advising on secure design practices, and collaborating with

An innovative company is on the lookout for a skilled Product Safety Engineer to join their dynamic team. You'll have the opportunity to work on cutting-edge products while making a significant impact on electrical safety practices.

A leading chemicals manufacturer in the East Midlands seeks a motivated Product Engineer with expertise in civil or structural engineering. This role involves managing international approvals and test programmes, as well as collaborating closely with engineers and chemists to enhance existing produc

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

Fixed Term until 9 August 2026.Pinewood School is a school which provides children and young people who have additional learning needs an opportunity to access high quality learning and teaching.The curriculum is designed and adapted to meet the diverse needs of individual learners.The school is bas

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

Receptionist Administration and Business Support - Beaumont Manor Care Home Contract: Part Time Salary: 12.Per Hour Shift Type: Days Contracted hours: 16.Our private, luxurious care home is delightfully situated by the seaside in Frinton-on-Sea, which offers premium living fo

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Pay rate advertised includes bank enhancement.This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providi

This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a

Social Care Assistant, St Brendans (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

Kitchen Assistant - Bank - Care Home - Stanwell.This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A