Production operative jobs in Cambridge

  • Guest Relations Agent
    job.badge.immediate.start.title iconImmediate start!
    £25168 yearlyFull-time
    Guest Relations AgentHoscoverified company icon

    We are seeking an experienced Guest Relations Agent to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction whilst also assisting with the day-to-day operation of Front Office. Essential Duties & Functions Providing exceptional service to guests Implementing plans to improve customer satisfaction Assisting with guests’ queries/disputes Resolving complaints effectively Sharing tips with the team to enhance customer service Handling the arrival and departure of guests Acting as a communication hub between guests and team members Informing guests about updates of services Providing reports to senior manager on the activities Pre-Arrival Planning and Execution of service for all VIP Guests Position Requirements: ·Proficient user of Microsoft Office ·Experience in a public contact position, preferably in an upscale or lifestyle brand hotel ·Enter and locate work related information using computers and /or point of sale systems ·Possess a gracious friendly and fun demeanor ·Ability to multitask, work in a fast-paced environment and have a high-level attention to detail ·Strong verbal and written communication skills in English ·Maintain positive and productive work ·Ability to work independently and to partner with others to promote an environment of teamwork.

    27 days agopin iconCambridge
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