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Service and Maintenance Engineer (Fire & Security) Expected salary range: £36,000 - £42,000 Leeds/York Benefits · 31 days per annum, inclusive of bank holidays & company shut down periods · Company Vehicle · Mobile phone · Laptop · Company contributed pension scheme Departmental Overview As a leading specialist in electrical contracting, our Service & Maintenance department operates 24 hours per day, over 365 days per year. They are responsible for the provision of customer advice and recommendations, inline with the servicing and maintaining of life safety systems including fire & security systems, emergency lighting, CCTV, voice alarm and call systems. Job Purpose / Primary Objective The primary objective of the Service & Maintenance Engineer is to ensure that customer’s requirements are met, by carrying out services & maintenance tasks to the highest standards, inline with British Standards and within the agreed timescales. Key responsibilities The key responsibilities of this role include but are not limited to the following tasks: · Represent and act as an advocate for the company when visiting customers on site. · Conduct and oversee the maintenance, service & commissioning of CCTV surveillance, data/power cables, fire detection, intruder alarm, emergency lighting, induction loops, access control, voice alarm, disabled refuse, staff attack and nurse call systems, in compliance to company and industry standards. · Gather, maintain and update documentation inline with customer specification, drawings, and contractual requirements. · Assist with or carry out installation works, as and when required. · Audit, replenish and keep vehicle stock levels to the required limit. · Upkeep and maintain assigned vehicles, tools, plant equipment and work areas. · Plan, organise and prioritise workloads inline with project requirements. · Comply and monitor standards of Health & Safety, put safe systems of work in place, conduct risk assessments & draft method statements, as and when required. · Attend out of hours emergency repairs, on a rotational basis. · Maintain impeccable conduct by delivering excellent levels of customer service. · Make observations and recommendation regarding the additional sales of products and services, and submit quotation information in a timely manner. · Keep a concise & detailed record of completed work and ensure that paperwork is submitted on time and in full, including timesheets and site data. · Actively promote the company’s products and services. · Coordinate work and provide guidance and assistance to Engineers, Sub Contractors and Apprentices. · Attend meetings and liaise with internal and external stakeholders, when applicable. · Inspect & audit work, and assist in the resolution of work related queries to ensure a constant flow of work. · Order equipment and review project requirements to ensure the continuity of work. · To promote a positive and professional image of the department at all times, by adhering to company policies, procedures and standards. · Raising and following up on non-conformance reports, to ensure that any actions identified, pursued and resolved. · Work as part of a larger team to develop working practices and procedures. Relationships, accountability and responsibilities · Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers and senior management teams; · Be able to work efficiently and effectively as part of a team & · Communicate effectively with all other departments. Person Specification To be successful in this role the Service & Maintenance Engineer will have: · A strong commercial and technical knowledge with experience in: · Intruder Alarm Installation & Maintenance · Access Control · CCTV · Fire Alarm Systems · A clear understanding and knowledge of the relevant British Standard surrounding fire and security systems. · A good attention to detail with strong planning and organisational abilities. · Be computer literate with a high level of competency in Microsoft Office packages. · Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels. · Have a high standard of numeracy. · Have strong written and verbal communication skills, with a good track record in delivering outstanding customer service. · Have a strong orientation towards quality, safety and continuous improvement. · Have the ability to prioritise workload and work well under pressure, to meet deadlines and manage business expectations. · Be adaptable and flexible in your approach to work. · A legal right to work in the UK. Educational Requirements · N.V.Q Level 3 Electrical Installations, or equivalent (Advantageous) · Full UK Driving Licence (Essential) The successful candidate will also need to pass an enhanced PNC check. All employment within our clients company is subject to a full security clearance, in line with BS7858 standards.