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  • General Manager
    General Manager
    3 days ago
    Full-time
    London

    GENERAL MANAGER – LONDONThe General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDSCommercial & Revenue Leadership • Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage., • Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimize distribution channels., • Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market., • Ensure seamless daily operations, balancing efficiency with high service standards., • Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation., • Oversee guest satisfaction metrics (NPS, online reviews, feedback), continuously improving service delivery., • Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction., • Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market., • Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables., • Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality., • Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded., • Drive cost efficiency across all departments while maintaining quality and service standards., • Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities., • Inspire, coach, and develop a high-performing leadership team across both properties., • Champion a culture of accountability, empowerment, and continuous improvement., • Lead workforce planning, ensuring the right talent, structure, and succession planning are in place., • Act as the primary point of contact for ownership groups, ensuring transparency and trust., • Deliver clear, data-driven reports on performance, strategy, and key initiatives., • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives., • THE FIRE YOU CARRYA bachelor’s degree in Hospitality Management, Business Administration, or a related field, • 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences., • Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations., • Strong experience in managing multiple properties or large, complex hospitality assets., • Deep understanding of London’s corporate and leisure market., • Strong financial acumen, with experience in budgeting, forecasting, and cost control., • Excellent leadership and people management skills, with a proven track record of developing high-performing teams., • Advanced knowledge of revenue management strategies and dynamic pricing models., • Strong analytical, decision-making, and problem-solving abilities., • Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams., • Ability to drive operational efficiency while maintaining high guest satisfaction levels., • Strong communication and negotiation skills.

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  • 5 Star Hotel Security Officer
    5 Star Hotel Security Officer
    17 days ago
    £14.32 hourly
    Full-time
    London

    Job Title: 5 Star Hotel Security Officer Hours: We are seeking 2 x officers (1 x Day & 1 x Night) 8:00-20:00 4 on 4 off 20:00-08:00 4 on 4 off Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security / Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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  • Sales Associate
    Sales Associate
    1 month ago
    £1000–£8000 monthly
    Part-time
    London

    Goodwyn Services • Contract basis • Greater London, England, United Kingdom (Remote) Company Description At Goodwyn we pride ourselves in being the number one finance & asset investments specialists in the London Markets. Primarily in the London commercial & residential real estate industry. Role Description This is a contract, remote role for a Sales and Marketing Specialist located in Barnet. The candidate will be responsible for developing and managing sales strategies, building strong customer relationships, and overseeing sales operations. The role mainly involves engaging with potential clients, driving customer rapport, collaborating with business owners or high net worth individuals, and providing exceptional customer service to achieve company goals in providing finance in terms of bridge, mortgages & all other means of financing from real estate to cars, jets, yachts & anything else in the vehicle industry. The company also specialises in auction sales primarily in the London residential real estate & commercial property. Qualifications • Strong skills in Communication and Customer Service to engage with clients effectively, • Experience in Sales and Sales Management to develop strategies and drive revenue, • Ability to create and execute Training initiatives to support team development, • Proven ability to meet targets and manage client relationships, • Effective team collaboration and organisational skills, • Remarkable in person communicator skills with charism in solving problems and helping business owners, property owners, high end investors or small time ones achieve personal goals., • A "can can do" attitude with relentless focus on sales progressions

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  • Corporate Security Officer
    Corporate Security Officer
    17 days ago
    £13.15–£14.96 hourly
    Full-time
    London

    Corporate Security Officer (Bench Team) – London Are you an experienced security officer looking to work in a professional corporate environment for an award-winning security company? If so, read on. Pay Rate: £13.15 - £14.96 per hour Join Assist Security Group, recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Assist Security Group is recruiting Corporate Security Officers to support professional corporate environments in London. This is a front-facing role where presentation, professionalism and customer service are essential. We are looking for officers who understand that security in a corporate environment is not just about presence, but about creating confidence, protecting people and assets, and representing both Assist and the client to a high standard. Role Summary The role requires officers to demonstrate excellent customer service, strong communication and high presentation standards at all times. The purpose of the role is to ensure the safety and security of people, property and assets. Officers must remain professional, approachable and alert when dealing with occupiers, visitors, contractors, the public and emergency services. There is also an expectation to engage with continuous training, as policies, procedures and technology continue to develop within the security environment. Responsibilities • Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times, • Provide a professional and welcoming front-of-house presence, • Deliver excellent customer service and engage positively with all visitors and staff, • Carry out all duties in line with Assignment Instructions and Risk Assessments, • Follow client policies and site procedures at all times, • Monitor access and egress, ensuring only authorised persons enter the premises, • Conduct internal and external patrols where required, • Monitor CCTV, alarm systems and other security technologies, • Identify and respond to incidents, risks and suspicious behaviour appropriately, • Report incidents accurately and in a timely manner, following escalation procedures, • Work collaboratively with emergency services where required, • Support the client’s professional environment and comply with reasonable operational requests Person Specification • Valid SIA Door Supervisor Licence or Security Guarding Licence, • CCTV Licence, • Previous experience within corporate security or a similar professional environment is advantageous, • Excellent customer service and communication skills, • Conscientious, alert and with strong attention to detail, • Professional, reliable and punctual, • Able to remain calm and confident in a fast-moving environment, • Maintains high standards of integrity and confidentiality, • Flexible, collaborative and positive in approach, • Strong verbal and written English Benefits • Competitive pay rate, • Structured training and support, • Professional working environment, • Perkbox benefits, • Opportunity to work with an award-winning security company Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Facilities Manager
    Facilities Manager
    2 months ago
    £40000–£50000 yearly
    Full-time
    London

    Job Title: Facilities Manager Location: London Employment Type: Full-Time Role Overview We are seeking an experienced Facilities Manager to oversee and manage a mixed-use portfolio comprising both commercial and residential properties in London. The successful candidate will be responsible for statutory compliance, operational management, contractor oversight, and tenant/occupier satisfaction, ensuring all assets are maintained in accordance with UK legislation and best practice standards. The candidate must be a RICS member (MRICS or AssocRICS preferred). Key Responsibilities Compliance & Statutory Duties • Ensure full compliance with UK legislation including:, • Regulatory Reform (Fire Safety) Order 2005, • Health & Safety at Work Act 1974, • CDM Regulations 2015, • Gas Safety Regulations, • Electricity at Work Regulations 1989, • Control of Asbestos Regulations 2012, • Legionella (ACOP L8), • • Manage Fire Risk Assessments and action plans, • • Oversee EICR, PAT testing, gas certification and water hygiene compliance, • • Maintain and monitor compliance tracker and statutory inspection schedules, • Oversee Planned Preventive Maintenance (PPM) programmes, • Manage reactive maintenance and emergency response, • Supervise mechanical and electrical systems (HVAC, lifts, plant rooms, etc.), • Conduct regular site inspections across the portfolio, • Manage service charge budgets and expenditure, • Prepare and monitor annual operating budgets (CapEx & OpEx), • Work closely with asset management teams on value enhancement strategies, • Procure and manage contractors in line with CDM 2015, • Review and approve RAMS documentation, • Implement Permit to Work systems, • Act as primary point of contact for tenants and occupiers, • Manage tenant fit-outs and dilapidations where required, • Provide regular asset performance and compliance reports, • Maintain accurate digital records (CAFM system preferred), • Support ESG and sustainability initiatives, • RICS membership (MRICS or AssocRICS essential), • Minimum 5 years’ experience managing mixed-use or commercial property portfolios in the UK, • Strong knowledge of UK building compliance and statutory regulations, • Experience managing multi-tenant commercial and residential assets, • Proven budget management experience, • NEBOSH or IOSH qualification preferred, • Strong organisational and leadership skills, • Experience in London commercial property market, • ESG implementation experience, • CAFM system experience

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