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Central Employment are working with a scaling Online Retail and Interiors brand, as they look to appoint a eCommerce Customer Experience Manager. We're looking for an eCommerce Customer Experience Manager to own and elevate the end-to-end customer journey across this growing interiors business — from discovery and purchase through delivery, aftercare and loyalty. You'll combine data-led decision-making with hands-on leadership to improve service performance, reduce friction, and deliver a premium, brand-right experience at every omni-channel touchpoint. You'll partner closely with eCommerce, Operations and the wider SLT, to identify journey pain points and implement scalable improvements that increase CSAT/NPS, conversion, repeat purchase, and operational efficiency. Key responsibilities Own the end-to-end eCommerce customer journey, mapping key touchpoints across web, email, delivery, returns, post-purchase support and reviews. Identify and prioritise friction points (e.g., product information gaps, delivery ETA uncertainty, damages, returns complexity). Ensure the customer journey reflects a premium interiors brand (tone of voice, service standards, proactive comms). Lead day-to-day CX performance across channels (email, phone, live chat, social, marketplaces if applicable). Set and manage service SLAs/KPIs, driving improvements in response times, resolution time, and quality. Build processes for common interiors challenges: lead times and backorders delivery booking and tracking Lead, coach and develop a customer service team (in-house and/or outsourced). Build a quality framework (QA scorecards, coaching, calibration, tone-of-voice standards). Support workforce planning and peak trading readiness (sale events, seasonal peaks). Work with 3PL, couriers and installation partners to improve delivery experience and reduce exceptions. Experience Proven experience in eCommerce customer experience / customer operations, ideally in interiors, homeware, furniture, premium retail, or a high-consideration category. Strong grasp of operational drivers: fulfilment, delivery, returns, and how these impact CX. Experience improving CX through process design, journey mapping, and cross-functional delivery. Comfortable working with data and reporting tools TPBN1_UKTJ

Role: Setting Out / Section Engineer (Heavy Civils) Contract Duration: 6 Months Initial (Extension likely based on project milestones) Project: Power Plant Construction – Middlesbrough Rate: Inside IR35 - Umbrella The Mission We are looking for a precision-driven Section Engineer and a high-accuracy Setting Out Engineer to join a flagship power plant project. We need engineers who understand the complexity of heavy industrial foundations, massive reinforced concrete (RC) structures, and the tight tolerances of structural steelwork. Key Responsibilities Precision Setting Out: Use Leica/Trimble total stations and GPS to provide millimetre-accurate points for heavy RC foundations and steel bolt sets. Technical Oversight: (Section Level) Manage sub-contractors, oversee quality control (QA), and ensure work aligns with the Master Installation Plan. Heavy Civils Execution: Lead/Support the delivery of deep drainage, massive concrete pours, and complex structural frames. Compliance & Safety: Maintain impeccable RFI logs and RAMS. On a power plant site, "safety first" isn't a slogan; it's the permit to work. As-Builts: Produce accurate as-built surveys and quality handover packs. Requirements: Proven experience in Heavy Civils . If you haven't worked on RC frames or major industrial steelwork, this won't be the right fit. Proficient with EDM/Total Stations (TS16/TS60) and AutoCAD for data extraction Qualifications: BEng/HND in Civil Engineering or equivalent. CSCS Card (Gold/White/Black) is mandatory. SMSTS or SSSTS (Preferred for Section Engineer level) TPBN1_UKTJ

The QA Lead is responsible for establishing and leading the quality assurance function across my client’s business. QA Lead Test Analyst * Devon (Hybrid-working - minimum of 2 days in the office, meaning you must be based locally) * c£55,000 to £60,000 per year * Pension,

Experience xsrmqjs as a Lead QA Engineer, Senior QA Engineer, or QA Manager. The Lead QA Automation Engineer will work closely with Engineering, Product, and Delivery to embed quality throughout the product lifecycle, while remaining actively involved in automation and exploratory testing. Lead QA A

IT Software Quality Engineering Lead / QA Lead. This is a senior leadership role combining hands-on test automation expertise, people management, and strategic QA ownership, working closely with Architects, Scrum teams, and senior business stakeholders. Software Quality Engineering, with significant

We're exclusively partnered with a leading technology organisation based in the Plymouth area, who are looking to onboard a QA Lead to support their continued growth. Establish and maintain QA processes across manual, regression, UAT, and automation testing. Guide teams on QA best practices and con

QA Lead & Automation Engineer: Duties. QA Lead & Automation Engineer: Experience. The permanent opportunity for a QA Lead & Automation Engineer will pay a salary range up to £62,000 with a hybrid working model form the central Birmingham offices.

A leading aerospace company in Essex is seeking an experienced Quality Manager to oversee the inspection and quality assurance functions. As a hands-on leader, you will manage the inspection team and be responsible for maintaining quality throughout the manufacturing process.

Join us at Product Madness, where we are dedicated to spreading happiness through the power of play! As a Lead QA Engineer, you'll hold a crucial position in securing the success of our mobile game development by delivering seamless experiences to our users. Ability to mentor and manage a QA team su

A leading food safety consultancy in the United Kingdom is seeking a driven individual to lead their QA team.

A leading engineering contractor in Plymouth seeks an experienced Quality Assurance Engineer to ensure compliance and quality management across major projects.

A leading public sector digital service provider is seeking a Lead Test Engineer to establish and enhance quality assurance for Digital Payment Services. You will be responsible for embedding quality from the outset, mentoring QA teams, and ensuring effective testing and compliance.

A leading international construction firm in the UK seeks an experienced Engineer to oversee site operations and ensure adherence to specifications.

A leading digital consultancy in London is seeking a Lead QA Analyst to plan and coordinate Operational Acceptance Testing (OAT) activities. Candidates should have 7–10 years of QA experience and strong operational testing skills.

A global clinical research organization is seeking an Associate Director of Tech Quality Assurance to lead audit activities and ensure compliance with industry regulations. Provide guidance on compliance procedures and represent the QA team in audits.

A leading technology consulting firm in the UK is seeking an experienced Oracle Fusion Test Lead to oversee the end-to-end testing strategy for an Oracle Cloud ERP transformation. A proven background in Oracle Fusion ERP testing and strong stakeholder management skills are essential for this critica

A leading consulting firm in Greater London is seeking an experienced Test Manager to oversee the entire testing process for significant projects. This role requires significant experience in software testing and strong leadership skills, along with a knowledge of Agile methodologies.

A leading healthcare provider in East Midlands is looking for a Specialist Pharmacist to supervise aseptic preparation and ensure compliance with Good Manufacturing Practice.

A leading professional services firm is seeking a proactive Risk & Assurance Manager to join their Consulting team.

QA leads, coordinating large user groups (UAT), and driving end‑to‑end quality outcomes across teams. QA teams in regulated financial environments. Define and own the end‑to‑end QA strategy for.

Leads technical areas within projects using available frameworks to meet project plans with on-time and on-budget project goals. Lead, guide, train, and mentor other Spike consultants on the project.

Remote, with an optional 1 day every 2 weeks in London.Are you interested in helping us to craft exceptional experiences for our clients that will have a genuine social good? Are you ready to join a small and experienced team of innovators and make a significant contribution to our success?.Hands-on

An award-winning BioTech company is seeking a Senior QA Automation Engineer to own their QA processes. Join a team where your contributions can lead to significant positive impacts on numerous lives. The ideal candidate will have experience with modern QA tools like Cypress, Playwright, and Selenium

A healthcare organization is recruiting a Radiotherapy Physics Lead Scientist to oversee the calibration of radiotherapy machines and ensure patient safety at the Mount Vernon Cancer Centre.

An educational institution in Greater London is looking for a Senior Quality and Governance Officer to oversee regulatory compliance and academic standards.The role involves coordinating the Office for Students registration application, supporting internal governance, and assuring quality processes.

A leading financial technology company is seeking a Quality Engineering Lead to oversee QA functions, mentor engineers, and implement best practices in software quality assurance. The role involves defining QA strategies, collaborating on security and CI/CD processes, and ensuring a high-quality sof

A reputable healthcare foundation in the East Midlands is seeking an individual to provide leadership for their Quality Assurance function in aseptic preparation of medicines.

A Dry Lining company in Central London is seeking a competent Quality Assurance Manager to assist with a large residential project nearing completion.The ideal candidate will possess over 10 years of experience with Dry Lining Systems.This role is critical in ensuring the successful delivery of the

A financial technology firm in London is looking for a Senior Test Automation Engineer to design and maintain advanced test automation frameworks.The ideal candidate will have over 5 years of experience in asset management, proficiency in programming languages such as C# and Python, and a strong bac

Act as the primary QA point of contact for Tech PMs, Engineering Leads, and Product Owners. Demonstrated ability to lead and mentor distributed QA teams, set priorities, and deliver under tight timelines. In this hands-on leadership role, you will partner closely with Tech Project Managers, Engineer

A leading educational organization is seeking a Head of Level to oversee the Degree Apprenticeship programme.

A leading independent hospital in Greater London is looking for a Production Technician/Senior Pharmacy Technician to join their Aseptic Services Unit.

A leading accessibility technology company is looking for a QA Engineer to ensure high-quality standards for web and mobile platforms. You will manage the manual QA process, embed into design and development phases, and be the final gatekeeper for releases. Required qualifications include 3+ years o

A global technology firm in Greater London is seeking a Test Lead to oversee end-to-end testing activities and manage quality standards for complex programs.

A leading technology firm in Greater London is seeking an experienced Test Lead/Manager to join its Loyalty team. This role involves defining and managing the end-to-end testing strategy, leading a high-performing team, and ensuring the quality of digital services delivered to clients.

A leading tech training company in the UK is seeking a Senior Salesforce Administrator to manage and enhance the Salesforce platform.

A leading digital consultancy is seeking a Lead QA Analyst to plan and execute Operational Acceptance Testing (OAT) activities. The successful candidate will have 7–10 years of QA experience, strong operational testing skills, and the ability to lead test cycles.

A recruitment agency is seeking a QA Lead for a Software House in Devon. The role involves establishing and leading quality assurance practices, coordinating testing cycles, and enhancing automation capabilities. Candidates should possess strong skills in defect identification and testing methodolog

A leading tech consultancy in Greater London is seeking a Quality Assurance Consultant to ensure high standards in services and projects. You will lead software quality engineering efforts, collaborating with teams on public and private sector projects. The ideal candidate should have experience in

A leading recruitment agency is looking for a detail-oriented Market Risk QA Lead for a 6-month hybrid contract in the Greater London area.

A leading UK consultancy is seeking a Senior Software Developer in Test who will design and implement innovative automation testing solutions. The role includes leading small teams of testers and influencing best practices within quality assurance strategies.

A leading sports organization in Greater London seeks a QA leader to oversee testing for CRM and MarTech implementations. This role involves leading both onshore and offshore teams, validating vendor configurations, and ensuring high-quality delivery throughout the digital transformation process. Th

A leading technology installation firm in Greater London seeks a DataComm Project Engineer on a contract basis.

A multinational technology company in Greater London is seeking a skilled Test Lead to lead automation testing initiatives and mentor team members. This role requires effective communication and leadership skills within a fast-paced work environment.

A global information provider is seeking a UK Legislation Editorial Quality Lead to define and implement a quality strategy for statutory content.

We’relooking for an experienced, hands-onQA Engineer with a strong automation mindsetto help ensure our platform isreliable, and genuinely usable for all users, while ensuringrobust and high performance on ourclientssites. Continuously improve QA processes, tooling, and documentation as the platfo

A leading transportation organization is seeking a Technical QA Manager to manage and deliver QA services across programs and projects in Greater London. The role involves supporting the Senior QA Manager with the Quasar Framework, overseeing automation practices, and ensuring effective stakeholder

A leading construction firm in the UK is seeking a Senior Engineer to manage the engineering function on various infrastructure projects. This role involves engineering leadership, ensuring quality control, and managing lifting operations.